Quality - Competency

Definition: Quality is a fundamental aspect of businesses providing services or making products. It is achieved through employees' dedication to high standards, guided by exemplary leaders. It stems from creative initiatives and meticulous implementation of procedures and protocols. Prompt issue resolution is crucial to maintaining quality.

What is a focus on Quality?
Why is a focus on Quality important?
What are key aspects of Quality?
360-Feedback questions that measure Quality

360-Feedback Questionnaires Measuring Quality:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)

Self-Comments: Do you have to complete a self-assessment or performance appraisal? If so, the
self-comments here may help.

Performance Assessments that include Quality:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)

What is a focus on Quality?

Excellence, a fundamental element of business services and products, is achieved through the dedication of employees who uphold high standards, guided by leaders who exemplify and are devoted to excellence. Achieving excellence stems from innovative initiatives and precise execution of procedures and protocols. Promptly addressing issues helps avert quality problems.

Why is a focus on Quality important?

Quality is important for business in that high-quality products and services meet or exceed customer expectations, leading to satisfaction and repeat customers. Consistently delivering quality helps build a strong reputation which attracts new customers. Investing in quality up-front can reduce costs in the long run. Producing products or services that meet industry standards or regulations requires and emphasis on quality.

What are key aspects of Quality?

Striving or achieving high standards
Modeling excellent quality skills and behaviors
A commitment to achieving high standards
Creating initiatives, solutions, documents, checklists, procedure manuals and guidelines
Establishing and following policies and procedures
Being responsive to issues

What questions could be included on a 360-degree survey that measure conflict management?

The questionnaire items below will measure a focus on quality. These questions are grouped into different facets of quality management skills. When creating a 360-degree or other performance assessment, try to select one or two items from each group.

360-Feedback questions that measure Quality

High Standards

High Standards emphasizes the expectations and processes for achieving exceptional quality. It involves creating a culture of excellence, ensuring consistency, enforcing adherence to quality protocols, and rejecting anything below established benchmarks. This dimension is centered on maintaining high-quality outputs through clear guidelines, rigorous practices, and organizational commitment.

Sets high benchmarks for employees to achieve.
Expects employees to produce high quality products.
Creates a culture of quality standards in the workplace.
Ensures the hiring of employees that have a quality focus.
Sets expectations for achieving high quality services and products.
Ensures the hiring of employees who are dedicated to delivering exceptional quality in every aspect of their work.
Ensures high consistency across batches or production runs.
Makes sure cleanliness standards are met to reduce the possibility of contamination.
Creates a culture of excellence and high standards.
Does not accept inferior quality performance.
Promotes acceptance of high quality standards.
Does not accept inferior quality products.
Strives to produce the highest quality work products.

Role Model

Role Model focuses on leadership and influence in promoting quality. It highlights behaviors and practices that inspire others to adopt and uphold quality standards. This dimension emphasizes actively demonstrating quality-driven values, fostering an environment of safety and improvement, and influencing colleagues to strive for excellence

Inspires others to achieve high quality standards.
Leads others to adopt excellent quality standards and practices.
Is a role model for quality practices and standards.
Positively influences others to strive to attain high quality standards.
Promotes quality improvement practices in the department.
Leads by example showing others how to achieve high quality.
Promotes an environment that fosters quality and safety.
Recognizes their role in promoting quality and safety in the workplace.
Adopts and implements best practices when it comes to quality procedures.

Committed

Committed highlights an individual's or organization's dedication and passion for delivering superior quality. It reflects an intrinsic drive to continuously improve services and products, uphold exceptional performance, and reach quality goals. This dimension is centered on the mindset, effort, and unwavering determination to prioritize quality at all times.

Always strives to produce the highest quality work products.
Demonstrates a strong commitment to achieving quality goals.
Committed to the improvement of the quality of services and products.
Requires superior quality performance.
Requires superior quality products.

Creative

Creative emphasizes innovation and strategic development in quality initiatives. It involves designing effective systems, improvement programs, and goals to elevate quality standards, often employing fresh, innovative approaches to address challenges. This dimension focuses on proactive creativity to envision and implement broad-reaching solutions that drive organizational-wide enhancements.

Develops and maintains quality control checklists for the manufacturing department.
Able to create quality initiatives to be implemented organization-wide.
Is innovative and creative in response to issues involving quality of the products.
Creates quality improvement programs and processes.
Develops processes to enhance quality standards.
Develops specific quality standards/goals to be met within a specified timeframe.
Develops measures of the success of quality initiatives.
Designs effective quality control systems.
Develops a quality manual to assist in troubleshooting issues and documenting the quality management system.

Meticulous

Meticulous highlights precision and attention to detail in maintaining and monitoring quality. It encompasses systematic inspections, verification processes, and consistent measurement of specifications to ensure adherence to established benchmarks. This dimension is about rigorous execution and thoroughness to uphold quality standards in every individual product or service.

Views quality issues as a system failure rather than an individual failure.
Systematically and thoroughly inspects products for consistency in meeting specifications.
Works with precision and attention to detail.
Maintains attention to detail on the job.
Verifies the operators have the necessary equipment and supplies to ensure high quality.
Verifies the correct materials were used in the installation.
Regularly measures product specifications to ensure uniformity and quality control.

Policies/Procedures

Policies/Procedures focuses on the structured frameworks and systems that ensure quality outcomes. It encompasses the creation and implementation of formal guidelines, instructions, and controls that establish consistency, reliability, and adherence to quality standards. This dimension emphasizes the practical tools and methods used to institutionalize quality practices.

Establishes timeframes for achieving suitable quality levels.
Creates effective policies regarding quality of services and products.
Understands and uses established quality procedures/controls.
Creates and implements formal guidelines for quality controls.
Maintains detailed instructions to ensure consistency and quality in the production line.
Successfully implements quality controls within the department.

Preventative

Preventative focuses on proactively anticipating and mitigating potential quality issues. It involves identifying risks, establishing preventive measures, and putting strategies in place to avoid problems before they occur. This dimension emphasizes foresight and preparation to ensure consistent quality and reduce the likelihood of disruptions.

Is preventative in dealing with quality issues.
Anticipates and mitigates quality issues before they become a major problem.
Able to anticipate quality issues and take preventative actions.
Identifies appropriate sources of quality standards.
Identifies strategies and their associated risks to improve quality.
Takes preventative measures to address quality issues before they escalate.
Effectively anticipates quality issues and addresses them before they impact production lines.
Mitigates quality issues before they impact production lines.
Follows preventive measures.

Responsive

Responsive highlights the ability to address and resolve quality issues as they arise. It includes taking swift action to investigate incidents, implement training, and adapt standards to changing conditions. This dimension emphasizes timeliness, adaptability, and problem-solving to maintain or restore quality when issues are encountered.

Addresses barriers to successfully implementing quality standards.
Responds to issues immediately.
Addresses issues soon after they are detected.
Resolves quality issues sooner rather than later.
Sets benchmarks for quality improvements.
Addresses issues as soon as possible.
Implements appropriate training to maintain high quality standards.
Investigates critical incidents that impact quality.
Solves quality control issues.
Adopts, integrates, and disseminates quality guidelines and standards.
Quickly identifies critical issues impacting quality.
Quickly addresses changes in quality of the products.

Leadership

Leadership emphasizes inspiring, guiding, and influencing others to uphold and achieve high-quality standards. It involves engaging employees, motivating them to produce exceptional results, holding them accountable, and spearheading quality improvement initiatives. This dimension revolves around the ability to lead by example, foster a quality-driven culture, and rally a team toward shared goals.

Holds employees accountable for their quality of work.
Encourages employees to produce the best quality products.
Engages and leads staff in implementation of new quality procedures.
Inspires others to achieve high quality standards.
Encourages others to produce the highest quality work products.
Guides the department in achieving high quality standards.
Influences others to achieve high quality standards.
Encourages others to achieve high quality standards.
Leads the department in quality improvement initiatives.

Competent

Competent focuses on technical expertise and execution in maintaining and enhancing quality. It includes the ability to adjust processes, implement data-driven procedures, and establish feedback loops to consistently improve quality outcomes. This dimension highlights practical skills, knowledge, and precision in ensuring that quality systems are effective and efficient

Adjusts processes or procedures to improve quality results.
Evaluates and improves the quality of services and products.
Implements quality control feedback loops to enhance services and products.
Implements standardized and data driven quality processes/procedures.

Analytical

Reflects on what is working and what could be improved.
Assesses strengths and weaknesses of various quality initiatives.
Competently and accurately analyzes quality measures.
Able to identify quality issues critical to the organization.
Analyzes quality improvement plans and initiatives.
Analyze what occurred and re-adjusts accordingly when goals are not met.

Facilitates

Effectively coordinates with other departments to improve quality.
Assists quality control inspectors.
Provides advice and guidance to team members on improving quality controls.
Effectively works with Quality Control (QC) engineers.

Timely

Corrects issues in a timely manner.
Consistently provides timely, accurate, and reliable information on quality measures.
Provides regular and timely feedback on quality levels.
Pursues preventive measures and correction of QC issues in a timely manner.

Communication

Communicates quality standards clearly.
Communicates with team members regarding best quality practices.
Presents quality information and data in an easy to understand format.
Communicates quality standards that are easily by employees.

Flexible

Proposes a variety of solutions to address quality needs.
Is flexible in addressing issues related to quality.