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Quality - Competency

Definition: Quality is a fundamental aspect of businesses providing services or making products. It is achieved through employees' dedication to high standards, guided by exemplary leaders. It stems from creative initiatives and meticulous implementation of procedures and protocols. Prompt issue resolution is crucial to maintaining quality.
Job Skills
Analytical
Administrative Skill
Decision Making
Quality
Problem Solving
Initiative
Innovation
Goals
Time Management
Change Management
Juggling Multiple Responsibilities
Achievement
Results Oriented
Commitment To Result
Technical
Technology Use/Management
Clarity
Excellence
Objectives
Risk Management
Safety
Regulatory/Compliance
360-Feedback Questionnaires Measuring Quality:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Self-Comments: Do you have to complete a self-assessment or performance appraisal? If so, the
self-comments here may help.
Performance Assessments that include Quality:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
What is a focus on Quality?
Excellence, a fundamental element of business services and products, is achieved through the dedication of employees who uphold high standards, guided by leaders who exemplify and are devoted to excellence. Achieving excellence stems from innovative initiatives and precise execution of procedures and protocols. Promptly addressing issues helps avert quality problems.
Why is a focus on Quality important?
Quality is important for business in that high-quality products and services meet or exceed customer expectations, leading to satisfaction and repeat customers. Consistently delivering quality helps build a strong reputation which attracts new customers. Investing in quality up-front can reduce costs in the long run. Producing products or services that meet industry standards or regulations requires and emphasis on quality.
What are key aspects of Quality?
  • Striving or achieving high standards
  • Modeling excellent quality skills and behaviors
  • A commitment to achieving high standards
  • Creating initiatives, solutions, documents, checklists, procedure manuals and guidelines
  • Establishing and following policies and procedures
  • Being responsive to issues
What questions could be included on a 360-degree survey that measure conflict management?
The questionnaire items below will measure a focus on quality. These questions are grouped into different facets of quality management skills. When creating a 360-degree or other performance assessment, try to select one or two items from each group.

360-Feedback questions that measure Quality



High Standards
High Standards emphasizes the expectations and processes for achieving exceptional quality. It involves creating a culture of excellence, ensuring consistency, enforcing adherence to quality protocols, and rejecting anything below established benchmarks. This dimension is centered on maintaining high-quality outputs through clear guidelines, rigorous practices, and organizational commitment.


Role Model
Role Model focuses on leadership and influence in promoting quality. It highlights behaviors and practices that inspire others to adopt and uphold quality standards. This dimension emphasizes actively demonstrating quality-driven values, fostering an environment of safety and improvement, and influencing colleagues to strive for excellence


Committed
Committed highlights an individual's or organization's dedication and passion for delivering superior quality. It reflects an intrinsic drive to continuously improve services and products, uphold exceptional performance, and reach quality goals. This dimension is centered on the mindset, effort, and unwavering determination to prioritize quality at all times.


Creative
Creative emphasizes innovation and strategic development in quality initiatives. It involves designing effective systems, improvement programs, and goals to elevate quality standards, often employing fresh, innovative approaches to address challenges. This dimension focuses on proactive creativity to envision and implement broad-reaching solutions that drive organizational-wide enhancements.


Meticulous
Meticulous highlights precision and attention to detail in maintaining and monitoring quality. It encompasses systematic inspections, verification processes, and consistent measurement of specifications to ensure adherence to established benchmarks. This dimension is about rigorous execution and thoroughness to uphold quality standards in every individual product or service.


Policies/Procedures
Policies/Procedures focuses on the structured frameworks and systems that ensure quality outcomes. It encompasses the creation and implementation of formal guidelines, instructions, and controls that establish consistency, reliability, and adherence to quality standards. This dimension emphasizes the practical tools and methods used to institutionalize quality practices.


Preventative
Preventative focuses on proactively anticipating and mitigating potential quality issues. It involves identifying risks, establishing preventive measures, and putting strategies in place to avoid problems before they occur. This dimension emphasizes foresight and preparation to ensure consistent quality and reduce the likelihood of disruptions.


Responsive
Responsive highlights the ability to address and resolve quality issues as they arise. It includes taking swift action to investigate incidents, implement training, and adapt standards to changing conditions. This dimension emphasizes timeliness, adaptability, and problem-solving to maintain or restore quality when issues are encountered.


Leadership
Leadership emphasizes inspiring, guiding, and influencing others to uphold and achieve high-quality standards. It involves engaging employees, motivating them to produce exceptional results, holding them accountable, and spearheading quality improvement initiatives. This dimension revolves around the ability to lead by example, foster a quality-driven culture, and rally a team toward shared goals.


Competent
Competent focuses on technical expertise and execution in maintaining and enhancing quality. It includes the ability to adjust processes, implement data-driven procedures, and establish feedback loops to consistently improve quality outcomes. This dimension highlights practical skills, knowledge, and precision in ensuring that quality systems are effective and efficient


Analytical


Facilitates


Timely


Communication


Flexible