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Competency: Results Oriented

• Sets objectives for the department.
• Determines the objectives for the project.
• Sets challenging goals to be achieved.
• Sets the objectives for the team.
• Strives to achieve high volume of output.
• Sets a common goals for the team.
• Strives to exceed performance benchmarks.
• Identifies what needs to be accomplished.
• Recognizes the problem that needs to be solved.
• Sets important goals for the department.
• Sets challenging personal and organizational goals.

• Directs team in prioritizing daily work activities
• Sets priorities for tasks to be completed.
• Concentrates efforts on the most urgent needs.
• Prioritizes goals to complete those in urgent need first.
• Prioritizes tasks to best achieve the results.
• Determines the proper order for completion of the tasks.
• Determines the parts of the project that need completed first.
• Completes urgent tasks first.
• Quickly analyzes the situation to determine the most pressing needs.

• Determines what resources will be needed to achieve the objectives.
• Plans the best course of action to achieve the goal.
• Identifies the steps needed to accomplish the results.
• Determines the best approach to achieving the expected results.
• Translates plans into specific assignments for branch management team
• Translates plans into specific assignments for self and branch co-workers

• Works toward achievement of goals even when confronted with obstacles.
• Stays focused on meeting the needs of customers.
• Demonstrates the personal confidence to "stay the course," even when faced with difficulty
• Does not become distracted by non-issues or interruptions.
• Focuses on achieving important goals.
• Stays focused on solving problems and getting work done.
• Helps the team maintain focus on the goals.
• Ensures the team understands the objective that needs to be completed.
• Focuses sufficient time and attention on important, yet longer term, activities (e.g., strategic planning for long-term results)
• Focuses sufficient time and attention on important, yet longer term, activities (e.g., planning each quarter's and year-end goals)

• Flexible and willing to change the strategy to better achieve the objectives.
• Flexible in adjusting priorities to meet the demands of changing situations.
• Willing to adapt to new procedures to maintain production capacities.
• Responds to changing events to maintain progress toward achieving results.
• Makes changes to the plans if it will result in increased output.
• Adapts to disruptions in the supply chain to maintain production levels.

• Persists in seeking objectives despite obstacles or setbacks.
• Overcomes obstacles to continue working toward goals.
• Pursues performance benchmarks despite obstacles and setbacks.
• Works hard despite obstacles that impede progress.
• Removes bureaucratic barriers to streamline processes.

• Keeps track of progress toward the results.
• Establishes benchmarks to be met when working on projects.
• Creates measures of performance to track progress.
• Measures progress toward the goal.
• Sets benchmarks and milestones to measure progress toward the objectives.

• Willing to take on new assignments to help increase production.
• Gives extra effort to solve problems and get work done on time.
• Identifies and acts upon opportunities to increase quality of team output
• Accomplishes difficult tasks obtaining measurable results.
• Spends majority of time working on "important and urgent" activities.
• Takes risks as needed to improve products and services.
• Works with multiple departments and objectives effectively; leads special cross-functional projects successfully
• Handles multiple tasks simultaneously (e.g., handling co-worker and customer issues, managing branch operations, and responding to DM requests)

• Exceeds performance requirements.
• Completes work on time.
• Achieves long and short-term goals.
• Completes all required coursework.
• Is considered a high achiever.
• Achieves performance benchmarks.
• Completed work exceeds standards.
• Produces a high volume of work.
• Achieves high levels of performance.
• Has a strong result orientation.
• Completes all assigned tasks.
• Is a high achiever.
• Promptly and efficiently completes assigned tasks.

• Inspires and motivates co-workers to be productive and energetic at work
• Determined to complete tasks regardless of obstacles that may occur.
• Highly motivated to complete tasks despite obstacles that may arise.
• Has a work ethic with a strong desire to obtain results.
• Motivated by a strong desire to exceed performance standards.
• Has a strong drive to complete goals despite obstacles that may arise.
• Embraces setbacks and challenges as opportunities to learn.
• Tries to exceed current goals.

• Views obstacles as opportunities to improve self.
• Has a positive attitude that encourages others to continue supporting the production goals.
• Exhibits high energy and a positive attitude on the job with others
• Models high energy and a positive attitude on the job with co-workers and customers

• Provides clear expectations for employees.
• Holds self and others accountable for achieving results.
• Holds others accountable for producing high quality work.
• Holds employees accountable for completing required work.
• Makes sure employees understand the job requirements.

• Explains the "whys" behind organizational objectives
• Consistently and effectively communicates departmental goals/objectives
• Communicates top performance to R&D to drive future results
• Explains the positive impact of maintaining a high energy level to drive performance
• Shares market-developed productivity and process improvements within the market and with the general manager.

• Helps others when free-time is available.
• Always willing to help coworkers to keep productions levels high.
• Makes sure customers are satisfied.
• Always looking for ways to help others.

• Encourages a high-energy, fun work environment and coaches others on how to do the same
• Encourages employees to give 100% to achieving high results.
• Makes sure employees have the resources they need to achieve their results.
• Recognizes and rewards behavior that produces top performance

• Requests specific, measurable results and continuous progress from Supervisors; holds them accountable for any missed targets
• Requests specific action-oriented support from District core team, including HR/Training, Tech, Sales, etc.
• Measures performance against goals and objectives.
• Implements methods for conducting performance audits