• Employee Opinion Survey
  • Employee Opinion
  • Demos
  • Item Bank
  • Create your own
• 360-Feedback
  • About 360 Feedback
  • Demo Questionnaires
  • Item Bank
  • Create your own
  • Systems Overview
  • Competency Model
  • Quick Questionnaire
  • AI Tool
• Performance Management
  • Performance Appraisals
  • Demos
• Training Needs Analysis
  • About Training Needs
  • Sample Questionnaires
  • Sample Results 1
  • Sample Results 2
  • Sample Results 3
• HR Audit Survey
  • About HR Audit
  • Demos
• Client Login
  • Client Login

Competency: Decision Making

• Is firm in their decision and not easily influenced by the whims of others.
• Comes across as confident, decisive, and resilient
• Supports, encourages or helps others to be sure about the decisions they are making.
• Is confident in the decisions they make.
• Acts confidently in the absence of guidance.
• Is confident in their actions.
• Very intent in their decisions.
• Remains calm when making important or difficult decisions.

• Is able to make decisions quickly.
• Makes decisions independently (without having to be told what or how).
• Is assigned the difficult decisions that need to be made.
• Remains decisive after discovering a mistake.
• Takes charge when in charge.
• Focuses attention on treating the causes of problems rather than simply addressing the symptoms
• Takes decisive action to address problems, following up with relevant team members and coaching them on how to improve
• Is not afraid to take risks that may yield significant results.
• Makes effective decisions autonomously.
• Responds quickly to tough "people issues" when dealing with internal or external customers

• Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
• Evaluates information before making a final decision.
• Regularly evaluates information before making important decisions.
• Carefully evaluates information before making an important decision.
• Assesses the Pros- and Cons- before making a decision.
• Determines where actual results differ from desired results and makes necessary corrections
• Balances analysis with decisiveness in order to meet deadlines
• Makes logical assumptions in the absence of facts.

• Uses reasonable assumptions and logic to decide between alternate courses of action
• Examines relevant factors needed to make a decision.
• Effectively chooses appropriate courses of action.
• Makes effective, practical decisions based on knowledge, experience, and judgment.
• Defers decisions upwards only when necessary and appropriate
• Relates and compares information from different sources to identify possible cause-and-effect relationships.
• Is able to decline bad ideas to avoid making poor decisions.
• Uncovers critical issues to use as a guide in both making decisions and taking advantage of opportunities.
• Improvises within supervisor's intent; handles a fluid environment.

• Exercises good judgment by making sound and informed decisions.
• Makes good decisions for the department.
• Makes good decisions even under conditions of uncertainty.
• Employs sound judgment and logical reasoning.
• Makes decisions that positively impact team/departmental performance
• Makes sound and timely decisions.
• Makes sound and timely decisions under pressure

• Does not lose sight of the big picture when making decisions
• Decides which long-term goals should be met.
• Remains focused on the immediate goal when making decisions.
• Maintains focus on the "big picture" when making decisions.
• Makes decisions that support the department's goals and objectives.
• Stays focused on the main objective when making decisions.
• Decides which short- and long-term goals should be created.

• Asks for additional information when making critical decisions.
• Gathers information before making a decision.
• Systematically gathers, analyzes, and interprets information from a variety of sources
• Gathers and analyzes relevant information about changing situations to recognize and define emerging problems.
• Makes decisions that are based on available facts, existing constraints, and probable outcomes.
• Keeps informed about developments and policy changes inside and outside the organization.
• Is well-versed in Company's reports and uses them to make effective business decisions
• Helps the Supervisor/team make effective business decisions by ensuring the correctness of Company's reports/resources
• Knows how to obtain accurate and up-to-date information about the situation or problem.
• Understands the issues, problems, and potential solutions.
• Makes effective, practical decisions based on factual information.

• Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
• Seeks input from key people who should be involved in, or will be affected by, decisions
• Facilitates meetings with others to try to consider alternative courses of action.
• Involves others in decisions and keep them informed of consequences that affect them.
• Develops and shares effective decision-making practices and tools to further develop the team
• Includes stakeholders in the decision-making process as necessary.
• Trains/coaches others on how to make effective decisions
• Coaches team members individually when "incorrect" decisions are made; helps them see what could have been done differently
• Encourages team to provide input on branch decisions when appropriate
• Coaches team on decision-making, especially from a multiple-site-management perspective
• Solicits feedback from others on the quality of his/her decision-making

• Examines for patterns in data to help predict future possibilities.
• Considers the impact and implications of decisions on others and on situations.
• Considers contingencies and their consequences.
• Anticipates needs for action.
• Prepares for potential problems and opportunities in working toward desired goals.
• Evaluates short and long term consequences when making decisions.
• Evaluates the effectiveness of decisions and uses this information to guide future decisions

• Is able to learn from mistakes.
• Learns from previous bad decisions and rarely repeats them.
• Effectively prioritizes and organizes themselves and their workload.
• Accepts the consequences of decisions made.
• Aware of his/her own skills and abilities.
• Learns from the consequences of decisions made.

• Understands how different perspectives can help make better informed decisions.
• Considers the ethical implications of decisions.
• Views the issues from multiple perspectives before making a decision.
• Views the long and short-term impact of decisions.
• Uses data from different sources to confirm information.

• Formulates imaginative decisions.
• Applies creative reasoning in making decisions.
• Recognizes and generates innovative solutions.
• Makes decisions based on novel interpretations of the facts.
• Is creative about the decisions they make.
• Makes creative decisions.

• Defines what constraints must be met for the decision making process.
• Determines constraints that may impact what decisions are acceptable.
• Identifies parameters impacting the decision.
• Defines parameters that will impact the decision making process.
• Outlines the parameters influencing the decision making process.

• Open to the suggestions from subordinates.
• Willing to consider information from other sources.
• Willing to change their strategy if new information arises.
• Is open to listening to others who may have different ideas.
• Receptive to new ideas from others when making decisions.

• Assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
• Understands what factors are important for deciding if a decision is "worth it"?
• Determines the costs and potential benefits of decisions.
• Weighs the pros and cons of decisions.
• Performs a cost/benefit analysis before making a decision.
• Develops alternative courses of action and choose the best course of action based on analysis of their relative costs and benefits.

• Understands how their decisions will affect others.
• Is aware of the impact of decisions and informs others about potential outcomes.
• Has enough self-control to avoid making impulsive decisions.
• Has a good rapport other people which is helpful in making decisions on the team.
• Takes into account the impact decisions will have on others.
• Understands the importance of decisions they are making.