Competency: Decision Making

Resolute

Comes across as confident, decisive, and resilient
Encourages and helps others to "stay the course," even when faced with adversity
Remains calm when making important or difficult decisions.
Makes decisions independently (without having to be told what or how).
Is firm in their decision and not easily influenced by the whims of others.
Is confident in the decisions they make.
Is confident in their actions.
Defines intent.
Remains decisive after discovering a mistake.

Action Oriented

Takes decisive action to address problems, following up with relevant team members and coaching them on how to improve
Is able to make decisions quickly.
Is not afraid to take risks that may yield significant results.
Makes effective decisions autonomously.
Anticipates needs for action.
Takes charge when in charge.
Acts in the absence of guidance.

Analytical

Assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
Balances analysis with decisiveness in order to meet deadlines
Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
Determines where actual results differ from desired results and makes necessary corrections
Effectively prioritizes and organizes themselves and their workload.
Assesses the Pros- and Cons- before making a decision.
Makes logical assumptions in the absence of facts.
Uncovers critical issues to use as a guide in both making decisions and taking advantage of opportunities.
Recognizes and generates innovative solutions.

Uses Judgment

Defers decisions upwards only when necessary and appropriate
Exercises good judgment by making sound and informed decisions.
Responds quickly to tough "people issues" when dealing with internal or external customers
Effectively chooses appropriate courses of action.
Uses reasonable assumptions and logic to decide between alternate courses of action
Makes effective, practical decisions based on knowledge, experience, and judgment.
Improvises within supervisor's intent; handles a fluid environment.
Is able to decline bad ideas to avoid making poor decisions.

Good Decision Making

Make sound and timely decisions under pressure
Makes decisions that positively impact team/departmental performance
Makes sound and timely decisions.
Makes good decisions even under conditions of uncertainty.
Employs sound judgment and logical reasoning.
Develops alternative courses of action and choose the best course of action based on analysis of their relative costs and benefits.

Goal Oriented

Informed Decisions

Asks for additional information when making critical decisions.
Uses data from different sources to confirm information.
Focuses attention on treating the causes of problems rather than simply addressing the symptoms
Understands the issues, problems, and potential solutions.
Is well-versed in Company's reports and uses them to make effective business decisions
Makes effective, practical decisions based on factual information.
Systematically gathers, analyzes, and interprets information from a variety of sources
Makes decisions that are based on available facts, existing constraints, and probable outcomes.
Examines relevant factors needed to make a decision.
Knows how to obtain accurate and up-to-date information about the situation or problem.
Gathers and analyzes relevant information about changing situations to recognize and define emerging problems.
Keeps informed about developments and policy changes inside and outside the organization.
Relates and compares information from different sources to identify possible cause-and-effect relationships.

Includes Others

Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
Coaches team on decision-making, especially from a multiple-site-management perspective
Develops and shares effective decision-making practices and tools to further develop the team
Encourages team to provide input on branch decisions when appropriate
Helps the Supervisor team make effective business decisions by ensuring the correctness of Company's reports/resources
Includes stakeholders in the decision-making process as necessary.
Seeks input from key people who should be involved in, or will be affected by, decisions
Solicits feedback from others on the quality of his/her decision-making
Trains/coaches others on how to make effective decisions
Is aware of the impact of decisions and informs others about potential outcomes.
Involves others in decisions and keep them informed of consequences that affect them.
Coaches team members individually when "incorrect" decisions are made; helps them see what could have been done differently

Forward Thinking

Prepares for potential problems and opportunities in working toward desired goals.
Evaluates the effectiveness of decisions and uses this information to guide future decisions
Evaluates short and long term consequences when making decisions.
Considers the impact and implications of decisions on others and on situations.
Considers contingencies and their consequences.

Self-awareness