Competency: Decision Making

Feedback Surveys Measuring Decision Making:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)

Definition: Making high quality decisions based on relevant information. Determines what future courses of action should be taken based on relevant information and limited resources.

Resolute

Is confident in the decisions they make.
Is firm in their decision and not easily influenced by the whims of others.
Comes across as confident, decisive, and resilient
Remains decisive after discovering a mistake.
Encourages and helps others to "stay the course," even when faced with adversity
Remains calm when making important or difficult decisions.
Makes decisions independently (without having to be told what or how).
Is confident in their actions.
Defines intent.

Action Oriented

Is able to make decisions quickly.
Is not afraid to take risks that may yield significant results.
Acts in the absence of guidance.
Makes effective decisions autonomously.
Takes decisive action to address problems, following up with relevant team members and coaching them on how to improve
Takes charge when in charge.
Anticipates needs for action.

Analytical

Assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
Determines where actual results differ from desired results and makes necessary corrections
Assesses the Pros- and Cons- before making a decision.
Uncovers critical issues to use as a guide in both making decisions and taking advantage of opportunities.
Effectively prioritizes and organizes themselves and their workload.
Balances analysis with decisiveness in order to meet deadlines
Makes logical assumptions in the absence of facts.
Recognizes and generates innovative solutions.

Uses Judgment

Exercises good judgment by making sound and informed decisions.
Is able to decline bad ideas to avoid making poor decisions.
Responds quickly to tough "people issues" when dealing with internal or external customers
Improvises within supervisor's intent; handles a fluid environment.
Effectively chooses appropriate courses of action.
Makes effective, practical decisions based on knowledge, experience, and judgment.
Defers decisions upwards only when necessary and appropriate
Uses reasonable assumptions and logic to decide between alternate courses of action

Good Decision Making

Makes good decisions even under conditions of uncertainty.
Make sound and timely decisions under pressure
Makes decisions that positively impact team/departmental performance
Employs sound judgment and logical reasoning.
Makes sound and timely decisions.
Develops alternative courses of action and choose the best course of action based on analysis of their relative costs and benefits.

Goal Oriented

Does not lose sight of the big picture when making decisions

Informed Decisions

Asks for additional information when making critical decisions.
Makes effective, practical decisions based on factual information.
Knows how to obtain accurate and up-to-date information about the situation or problem.
Uses data from different sources to confirm information.
Understands the issues, problems, and potential solutions.
Makes decisions that are based on available facts, existing constraints, and probable outcomes.
Focuses attention on treating the causes of problems rather than simply addressing the symptoms
Gathers and analyzes relevant information about changing situations to recognize and define emerging problems.
Systematically gathers, analyzes, and interprets information from a variety of sources
Relates and compares information from different sources to identify possible cause-and-effect relationships.
Is well-versed in Company's reports and uses them to make effective business decisions
Examines relevant factors needed to make a decision.
Keeps informed about developments and policy changes inside and outside the organization.

Includes Others

Seeks input from key people who should be involved in, or will be affected by, decisions
Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
Solicits feedback from others on the quality of his/her decision-making
Coaches team on decision-making, especially from a multiple-site-management perspective
Trains/coaches others on how to make effective decisions
Coaches team members individually when "incorrect" decisions are made; helps them see what could have been done differently
Includes stakeholders in the decision-making process as necessary.
Encourages team to provide input on branch decisions when appropriate
Develops and shares effective decision-making practices and tools to further develop the team
Involves others in decisions and keep them informed of consequences that affect them.
Is aware of the impact of decisions and informs others about potential outcomes.
Helps the Supervisor team make effective business decisions by ensuring the correctness of Company's reports/resources

Forward Thinking

Considers the impact and implications of decisions on others and on situations.
Evaluates the effectiveness of decisions and uses this information to guide future decisions
Considers contingencies and their consequences.
Evaluates short and long term consequences when making decisions.
Prepares for potential problems and opportunities in working toward desired goals.

Self-awareness

Aware of his/her own skills and abilities.
Learns from the consequences of decisions made.
Accepts the consequences of decisions made.