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Competency: Problem Solving

Job Skills
Analytical
Administrative Skill
Decision Making
Quality
Problem Solving
Initiative
Innovation
Goals
Time Management
Change Management
Juggling Multiple Responsibilities
Achievement
Results Oriented
Commitment To Result
Technical
Technology Use/Management
Clarity
Excellence
Objectives
Managing Risk
Safety
Regulatory/Compliance


Analytical

Gets to the Root Cause
  • Ability to solve problems at root cause rather than at symptom level.
  • Able to solve problems at root cause rather than at symptom level.
  • Actively seeks the root cause of a problem.
  • Is able to isolate the main problem.
  • Understands the root causes of problems.
  • Solves problems at root cause rather than at symptom level.


Effective
  • Assumes new and difficult challenges and manages them as opportunities.
  • Establishes realistic budgets consistent with strategic objectives
  • Implements solutions and evaluates results.
  • Is a good problem solver and decision maker
  • Links process improvement and results improvement
  • Solves difficult problems with ease.
  • Works cooperatively with others to solve problems.


Seeks Data and Input
  • Accurately evaluates the implications of new information or events.
  • Asks the "right" questions to size up or evaluate situations.
  • Asks the right questions to size up or evaluate situations.
  • Collects relevant information and data.
  • Determines the impact of recommended solutions.
  • Gathers input from staff for use in problem solving.
  • Has the ability to compare "best practice" performance to current situation and affect improvements.
  • Makes judgments based upon relevant information.
  • Open to the suggestions of others when working on a problem.
  • Selects operating indicators to track organizational performance over time and communicates current status to the organization


Resourceful
  • Finds creative ways to get things done with limited resources.


Creativity and Innovation
  • Ability to develop innovative solutions to problems.
  • Able to develop innovative solutions to problems.
  • Develops creative solutions.
  • Develops innovative solutions to problems.
  • Effective in developing innovative products and services.
  • Generates alternative solutions to problems and challenges.
  • Generates innovative and practical ideas and approaches.
  • Identifies fresh approaches and shows a willingness to question traditional assumptions.


Task Oriented
  • Works diligently until the problem is solved.
  • Works extra as needed to find the best solution to a problem.


Effective
  • Effective in solving difficult problems.
  • Effective in solving problems.
  • Effective problem-solver
  • Implements effective solutions to critical problems.