• Employee Opinion Survey
  • Employee Opinion
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  • Item Bank
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• 360-Feedback
  • About 360 Feedback
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  • Systems Overview
  • Competency Model
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  • Quick Questionnaire
  • AI Tool
• Performance Management
  • Performance Appraisals
  • Competency Model
  • Administrative Screens
  • Sample Email Notices
  • Examples
• Training Needs Analysis
  • About Training Needs
  • Sample Questionnaires
  • Sample Results 1
  • Sample Results 2
  • Sample Results 3
• Job Interview
  • Interview Questions
• Client Login
  • Client Login

Administrative Skill Comments

• I analyzed RFQs or RFIs to understand the client's needs, specifications, and evaluation criteria.
• I assisted in the preparation of responses to RFQs and RFIs.
• I selected and used training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• I ensured compliance by verifying that the response met the requirements and adhered to any formatting or submission guidelines specified in the RFQ/RFI.
• I have strong organizational skills to keep the workspace and department in order
• I efficiently evaluated the costs and benefits of potential actions to make well-informed decisions.
• I compiled, transcribed, and distributed minutes of meetings.

• I gave and followed oral instructions.
• I had effective oral and written communication skills.
• I effectively conveyed information verbally to others.
• I clearly and effectively communicated information verbally.
• I tailored communication styled to match the needs, preferences, or cultural backgrounds of others.
• I read and understood information and ideas presented in writing.
• I responded to emails, messages, and requests promptly and with clear, courteous communication.
• I communicated information and ideas in speaking so others would understand.
• I communicated respectfully with colleagues at all levels, using courteous language and attentive listening.
• I communicated effectively both in writing and verbally.

• I operated various telecommunications devices.
• I used proper telephone etiquette.
• I maintained a calm, courteous tone even during challenging or high-volume called periods.
• I provided concise, accurate information and communicated next steps so callers knew what to expect.
• I confirmed messages by repeating key details (such as names, numbers, and action items) to avoid errors or miscommunication.
• I answered the phone promptly and politely.
• I answered phone calls and directed calls to appropriate parties or took messages.
• I listened attentively without interrupting and asked clarifying questions to ensure accurate understanding of the caller's needs.
• I greeted callers with a clear, professional introduction and verified the purpose of the call before proceeding.
• I followed organizational protocols for documenting calls, routing inquiries, and escalating urgent issues to the appropriate personnel.

• I paraphrased or summarized key points to confirm understanding before responding or taking action.
• I asked thoughtful follow-up questions that deepened understanding and clarified expectations or concerns.
• I actively listened to what individuals were saying took time to understand the points being made.
• Carefully listened to what others were saying.
• Took time to grasp the points being made, and ensured individuals felt heard.
• I avoided multitasking during discussions, giving the speaker undivided focus to ensure accuracy and respect.
• I listened attentively to individuals who were speaking.
• I took time to listen to employees.

• I organized information logically so instructions, updates, and expectations were easy for others to follow.
• I tailored communication to the audience's level to ensure messages were accessible and meaningful.
• I provided clear, respectful guidance when giving instructions or feedback to staff.
• I used proper spelling, capitalization, punctuation, and grammar in written documents.
• I revised written materials to remove ambiguity, improve flow, and ensure the message was direct and easy to interpret.
• I spoke clearly to be understood.
• I provided context when delivering information so employees understood the purpose and relevance of the message.
• I maintained a clear and positive tone when speaking avoiding mumbling or use of slang terms.
• I checked for understanding by inviting questions or confirming key points before concluding a conversation.
• I broke down complex topics into simple, understandable steps without oversimplifying essential details.
• I chose precise, professional language that avoided jargon unless it was necessary and understood by the audience.

• I proactively identified and addressed the needs of colleagues, clients, or stakeholders to providing effective support.
• I identified complex problems and reviewed related information to develop and evaluate options and implement solutions.
• I understood the implications of new information for both current and future problem-solving and decision-making.
• I gathered appropriate business information.
• I conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees, and boards of directors.
• I collected relevant information, such as pricing, technical details, projected timelines, and past performance metrics, to include in the response.
• I prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.

• I tailored presentation style and content to the audience's level, needs, and expectations.
• I prepared and organized presentations.
• I planned, developed, and delivered presentations.
• I incorporated relevant data, examples, or visuals to support key messages and strengthen credibility.
• I structured presentation content logically, using clear sections and transitioned that guide the audience through key points.
• I used clear, professional language and avoided unnecessary jargon to keep the message accessible.
• I evaluated presentation effectiveness afterward by seeking feedback and identifying areas for improvement.
• I designed visual aids (such as slides, charts, or handouts) that enhanced understanding without overwhelming the message.
• I planned, researched, and prepared presentations.

• I developed action item and to-do lists from issues discussed in meetings.
• I demonstrated fairness and impartiality when addressing concerns, questions, or conflicts among team members.
• I dressed appropriately for the workplace and represented the organization with a polished, professional appearance.
• I prepared thoroughly for meetings by reviewing materials, organizing notes, and arriving on time.
• I attended meetings to record minutes.
• I followed through on commitments and deadlines, demonstrating reliability and accountability in daily work.
• I displayed a professional presence when interacting with others.
• I handled difficult calls with courtesy and respect.
• I screened calls.
• I maintained composure and a respectful tone during stressful situations, modeling steady and appropriate behavior for others.

• I completed reports on-time.
• I allocated time intentionally by scheduling focused work periods, meetings, and follow-ups to avoid last-minute rushes.
• I prepared and distributed agenda timelines to keep meetings and events on schedule.
• I used calendars, task lists, or project-tracking tools to organize responsibilities and monitored deadlines.
• I limited distractions and stayed focused on high-priority tasks, especially during peak workload periods.
• I broke larger projects into manageable steps with realistic timelines to maintain steady progress.
• I anticipated potential delays or bottlenecks and adjusted plans proactively to stay on track.
• I worked well even under strict time constraints.
• I reviewed workload regularly and reprioritizes tasks to ensure critical items were completed first.
• I balanced competing demands by negotiating deadlines or reallocating resources when necessary to maintain productivity.
• I prioritized tasks to be completed within pre-established deadlines.
• I planned and prioritize facets/aspects of project workloads to keep on schedule.

• I tracked document revisions and communicated updates to team members who relied on the information.
• I maintained organized workspaces, files, and documentation to support efficient, professional operations.
• I am productive in an office environment.
• I coordinated document reviews by routing drafts to appropriate stakeholders for feedback.
• I trained team members on proper document-handling procedures and organizational standards.
• I tracked document versions to prevent confusion and ensured teams are working from the most current files.
• I implemented and use performance measures.
• I managed documents effectively by organizing, storing, and retrieving physical and digital files efficiently.
• I monitored document deadlines (such as reported cycles or compliance submissions) and ensured timely completion.
• I processed payroll information.
• I opened, sorted, and distributed incoming correspondence, including faxes and email.

• I developed reports as needed.
• I prepared financial statements or reports.
• I prepared and sent email communications, meeting invitations, or follow-up messages on behalf of individuals or teams.
• I prepared documents for data entry.
• I drafted letters, memos, invoices, reports, and other business documents.
• I prepared payroll and tax forms/reports.
• I created templates for frequently used documents to improve consistency and efficiency.
• I ensured documents are labeled with clear titles, dates, and authors for easy identification.
• I prepared summary sheets or cover pages to accompany complex document packets.
• I prepared business forms for approval/signature.
• I converted documents into required formats (pdf, spreadsheet, form templates) to support workflow needs.
• I prepared and distributed documents/reports.
• I formatted and produced a variety of business related documents/reports.
• I prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

• I created labeled folders, indexes, and searchable databases.
• I implemented company records retention policies.
• I kept track of document updates and revisions to ensure the most current version was readily available while preserving earlier versions if needed.
• I organized files, maintained records, and coordinated document workflows.
• I established and maintained structured systems for both physical and digital documents.
• I organized documents in a visually appealing and consistent manner, following company standards and branding guidelines.
• I developed efficient methods to locate and access documents quickly, reducing delays and improving productivity.
• I classified files logically based on content, project, department, or priority to ensure easy accessibility.
• I safely stored outdated documents for historical purposes or securely disposed of unneeded ones in compliance with organizational policies and regulations.
• I archived completed projects in an organized manner to support future reference or audits.

• I analyzed financial transactions and their impacts in various reports.
• I created checklists to ensure all required documentation was included in project or compliance packets.
• I maintained a clean, organized document workspace to prevent misplacement or loss.
• I proofread and edited documents to ensure accuracy, clarity, and consistency.
• I reviewed documents for accuracy, completeness, and compliance before submitted them for approval.
• I proofread and edited documents.
• I proofread and revised documents to enhance clarity, professionalism, and alignment with client expectations.
• I updated outdated documents promptly when policies, procedures, or data changed.
• I reviewed documents for grammatical, spelling, or formatting errors to ensure accuracy and professionalism.

• I ensured that scanned documents were clear, complete, and properly named before uploading.
• I recorded business transactions in a journal.
• I verified numerical data, totals, and calculations in reports to ensure accuracy.
• I used procedures to identify potential accounting/transaction errors.
• I accurately performed data entry.
• I ensured that all required signatures, approvals, and supported materials were included before finalizing documents.
• Attend to details.
• I have a high attention to detail.
• I inventoried and documented current supplies and resources.
• I performed accurate data entry maintaining information in databases, spreadsheets, or filing systems.

• I ensured that physical documents were stored in labeled, accessible locations to support quick retrieval.
• I ensured that digital documents are backed up regularly to prevent data loss.
• I implemented measures to protect sensitive or confidential documents, such as used password-protected files or secure filing cabinets.
• I implemented automated or manual recorded management procedures/systems.
• I tracked incoming and outgoing documents to better understand workflow progress.
• I planned for the completion of projects by allocating appropriate physical and personnel resources.
• I maintained up-to-date indexes or inventories of all major files and records.
• I reviewed and updated filing systems periodically to improve efficiency and eliminate redundancies.
• I used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• I used scheduling tools, calendars, or project-management systems to organize and share up-to-date timelines.
• I scanned drawings and documents.
• I used automated and manual recorded management systems.
• I have strong technical/computer skills.
• I have technical skills needed to perform the job.
• I used document-management software to store, categorize, and retrieved files efficiently.
• I entered data as needed.

• I managed and maintained executives' schedules.
• I reviewed schedules regularly to identify inefficiencies, overlaps, or gaps and made improvements as needed.
• I tracked deadlines, milestones, and deliverables to ensure scheduled work stayed on pace.
• I built contingency time into schedules to accommodate unexpected needs or last-minute adjustments.
• I confirmed availability of team members, stakeholders, and resources before finalizing schedules to avoid downstream issues.
• I communicated schedule changes promptly and clearly so all parties remained aligned.
• I organized schedules, including departure and arrival times, check-in details, and reservation confirmations.
• I adjusted schedules proactively when conflicts, delays, or new priorities arise, ensuring work continued smoothly.
• I coordinated actions and activities with others.
• I am effective at scheduling project activities and assignments.
• I performed scheduling and conference planning.

• I researched travel options finding the most cost-effective or time-efficient transportation methods, such as flights, trains, or car rentals.
• I performed basic logistics such as arranging transfers, shuttles, taxis, or rideshares, to and from airports or event locations.
• I ensured travel, lodging, and met logistics were aligned with scheduled commitments to prevent conflicts.
• I provided assistance to others in obtaining passports, visas, and other international travel documents.
• I booked travel arrangements by purchasing tickets for transportation and securing accommodations.
• I planned travel arrangements.
• I made travel arrangements and plans for executives.
• I ensured proper passports, visas, or traveled documents were in order and prepared any necessary documentation for travel.

• I maintained good interpersonal skills to work with supervisors, customers, colleagues, and stakeholders.
• I received and welcomed visitors.
• I effectively managed personnel and interpersonal relationships.
• I greeted visitors and determined whether they should be given access to specific individuals.
• I motivated, developed, and directed people as they worked, identifying the best people for the job.
• I demonstrated keen awareness of others' reactions and adapted communication and actions accordingly to foster effective collaboration.
• I navigated disagreements or tension professionally, helping parties reach constructive outcomes.
• I maintained professionalism when interacting with frustrated or demanding individuals, de-escalating situations effectively.
• I built rapport quickly with diverse individuals, creating a welcoming and respectful environment.
• I listened attentively to concerns and responded in a calm, solution-oriented manner.

• I used best practices for handling sensitive or confidential materials.
• I regularly reviewed confidentiality protocols and updated practices to aligned with organizational policies.
• I handled confidential materials.
• I ensured that sensitive documents were transmitted securely using approved methods.
• I verified identity and authorization before sharing sensitive information or granting access to restricted areas.
• I disposed of sensitive materials using approved secure-destruction methods.
• I avoided discussing confidential matters in public or informal settings where information could be overheard.
• I ensured meeting rooms, screens, and shared workspaces were cleared of sensitive information before and after use.
• I maintained secure access controls for sensitive files to protect confidential information.
• I stored confidential documents (physical or digital) in secured locations and ensured they were accessed only by approved personnel.
• I upheld confidentiality by safeguarding sensitive information and discussing it only with authorized individuals.

• I provided high-level administrative support and assistance.
• I actively sought to assist others in need.
• I coordinated document workflows during audits, inspections, or regulatory reviews.
• I maintained an orientation toward helping others.
• I am enthusiastic about taking on challenging projects.
• I directed or coordinated the supportive services department of the business, agency, or organization.

• I used encrypted or approved communication channeled when transmitting confidential data.
• I ensured all documents followed organizational formatting standards and styled guidelines.
• I documented processes and procedures.
• I immediately reported suspected breaches or vulnerabilities to appropriate authorities.
• I ensured that documents were stored in accordance with legal, regulatory, or contractual requirements.
• I accurately implemented contract provisions.
• I ensured that confidential documents were stored, transmitted, and disposed of according to policy.
• I set up and oversaw administrative policies and procedures for offices or organizations.

• I followed established policies and procedures.
• I followed company guidelines, policies, regulations, procedures, and work ethics.
• I ensured adequate supply levels by monitoring inventory and placed orders when necessary.
• I took responsibility for decisions.
• I maintained appropriate levels of supplies and re-ordered supplies as needed.

• I coordinated with other departments to gather required documentation for cross-functional projects.
• I collaborated with others from various departments (e.g., sales, engineering, finance) to ensure accurate and comprehensive responses.
• I served as a liaison to other departments.
• I collaborated across departments by building trust and maintaining positive working relationships.

• I planned, administered, and controlled budgets for contracts, equipment, and supplies.
• I implemented appropriate budget controls.
• I developed, justified and presented a budget plan.
• I developed, justified and presented a budget.