Questionnaire Items Measuring Global Perspective
Definition: Global Perspective is the ability to understand worldwide trends, regulatory environments, and cross‑border dynamics while interpreting how global disruptions and opportunities affect local operations. It integrates awareness, insight, and analytical skill to anticipate risks, shape strategy, and navigate global value chains, supply networks, and offshoring/onshoring decisions. It requires strong communication, cross‑cultural understanding, and the capacity to build alliances and collaborative relationships that span countries, cultures, and organizational boundaries. Ultimately, Global Perspective aligns global strategy with organizational goals and delivers impact by strengthening resilience, expanding opportunity, and creating long‑term value in diverse international contexts.
Global Perspective gives managers the ability to interpret global trends, regulatory environments, and cross-border dynamics in ways that strengthen local decision-making and organizational strategy. It enables them to anticipate risks and opportunities, communicate effectively across cultures, and build collaborative relationships that span countries and organizational boundaries. It empowers them to align global strategy with organizational goals, enhancing resilience, expanding opportunity, and creating long-term value in diverse international contexts. Here are some examples of global perspective at work:
- Recognizing political shifts: A manager adjusts production schedules after recognizing that a political shift in another region may delay key raw materials.
- Communication: A team leader adapts their communication style when working with colleagues in Asia, ensuring clarity despite cultural differences in directness and feedback.
- Collaboration: A project manager collaborates with offshore teams to leverage specialized expertise, improving efficiency and accelerating innovation.
- Regulations/Standards: A business unit leader evaluates how global sustainability standards will affect local operations and proactively updates processes to stay compliant and competitive.
A manager with strong global perspective skills is adept at interpreting worldwide trends and regulatory shifts, then translating those insights into practical decisions that strengthen local operations. They navigate cultural differences with ease, adapting their communication and collaboration style to build trust and alignment across borders. They also anticipate risks and opportunities in global value chains, forming resilient partnerships and strategies that create long-term organizational value in an interconnected world.
Questionnaires Measuring Global Perspective:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
360-Degree Feedback Questionnaire Items
Global Perspective skills enable managers to interpret global trends, regulatory shifts, and cross-border dynamics in ways that strengthen local decision-making and long-term strategy. They help leaders anticipate risks and opportunities in global markets, communicate effectively across cultures, and build collaborative relationships that span countries and organizational boundaries. By integrating awareness, insight, and analytical rigor, these skills allow managers to align global strategy with organizational goals, enhance resilience, and create sustainable value in diverse international contexts.
AwarenessAwareness in the Global Perspective competency is about perceiving, gathering, and understanding global information. It reflects an employee's ability to scan the world, recognize what is happening, and build a foundational mental map of global systems, markets, and cultural contexts. Someone strong in Awareness tracks global issues, monitors geopolitical and regulatory shifts, understands how foreign markets function, and seeks regional perspectives to ensure they see the full picture. The emphasis is on comprehension and observation--being informed, curious, and attuned to global dynamics that may influence the company.
- Analyzes global issues/problems that are having a large impact on the Company.
- Attends training seminars and conferences to increase skills in working with others globally.
- Understands global systems such as the global economy.
- Demonstrates working knowledge of global transactions.
- Understands global and local business environments.
- Understands the "basics" as to how foreign markets function and operate.
- Understands the commitments & requirements of overseas customers.
- Monitors geopolitical developments, trade policies, and international regulatory changes to anticipate how global shifts may affect operations, customers, or supply chains.
- Seeks input from colleagues and partners in different regions to understand how global events or market conditions are perceived locally, ensuring decisions reflect diverse perspectives.
- Aware of global market trends including shifts in demand, emerging technologies, and demographic changes.
InsightInsight is about interpreting, synthesizing, and acting on that global information to create organizational value. It moves beyond understanding into judgment, foresight, and strategic application. A manager demonstrating Insight uses their global knowledge to anticipate opportunities and risks, assess overseas partners, recognize scalable innovations, and understand the company's competitive position worldwide. Insight is inherently action-oriented and strategic: it turns global awareness into decisions, adaptations, and improvements that strengthen performance across markets.
- Applies knowledge of overseas markets.
- Implements changes as a result of having learned from experiences in overseas assignments.
- Anticipates opportunities, mitigates risks, and makes informed strategic decisions that strengthen global organizational value.
- Identifies local innovations that could scale globally.
- Assesses overseas vendors for capabilities, maturity, technology stack, and cultural fit.
- Recognizes the company's position in the global marketplace.
- Anticipates the effects of global disruptions on local operations.
- Understands the capabilities, maturity, and capacity of foreign affiliates.
AnalyticalAnalytical within the Global Perspective competency focuses on an employee's ability to interpret complex global information, evaluate patterns, and make evidence-based assessments. It emphasizes scanning worldwide trends, analyzing regulatory landscapes, assessing competitive forces, and identifying capability gaps or partnership opportunities across borders. This dimension is fundamentally about thinking: evaluating risks, understanding interdependencies, interpreting multilingual data, and tracking performance metrics for overseas operations. Analytical strength shows up when a manager can take vast, diverse global inputs and convert them into structured insights that guide decisions about markets, partners, cost efficiencies, and strategic fit.
- Can effectively deliver presentations to international clients.
- Analyzes worldwide trends, regional dynamics, regulatory landscapes, and competitive forces.
- Tracks service quality, productivity, and cost savings for overseas locations.
- Scans the external environment for complementary partners, evaluating strategic fit, and initiating collaborative discussions.
- Identifies business functions that benefit from cost efficiencies and specialized expertise offered in other countries.
- Evaluates risk, complexity, and interdependencies before recommending relocation.
- Monitors industry trends to spot complementary strengths in other organizations.
- Can effectively interpret and analyze data in several languages.
- Identifies gaps in the company's capabilities that could be filled through partnership.
CommunicationCommunication centers on an employee's ability to connect, convey, and collaborate effectively across cultures, languages, and geographies. It involves listening respectfully, adapting communication styles to cultural norms, facilitating dialogue across time zones, and ensuring clarity in expectations and deliverables. Communication is fundamentally about interaction: enabling understanding among multicultural teams, translating local issues into globally relevant terms, and sharing global insights with domestic colleagues so decisions reflect international realities. Where Analytical is about making sense of the global environment, Communication is about ensuring people across that environment can work together, understand one another, and move in the same direction.
- Facilitates open communication with individuals from other countries.
- Able to listen and understand others and discuss issues in a respectful way.
- Communicates effectively on a multi-lingual basis.
- Comfortable using teleconferencing equipment to facilitate meetings with others abroad.
- Excellent communication skills to conduct effective business with individuals from different cultures and/or countries.
- Shares global market insights, regulatory updates, and cultural considerations with domestic teams to ensure decisions are informed by international realities.
- Encourages open dialogue among multicultural teams by creating a safe environment where individuals from different countries feel comfortable expressing viewpoints and raising concerns.
- Facilitates cross-border collaboration by translating complex local issues into globally relevant terms that colleagues in other regions can easily understand.
- Adapts communication style to align with cultural norms, ensuring messages are understood without misunderstanding or offense across diverse global audiences.
- Clarifies expectations, timelines, and deliverables with international partners to prevent ambiguity caused by time-zone differences, language nuances, or cultural assumptions.
Builds AlliancesBuilds Alliances within the Global Perspective competency is about strategic relationship-building across borders. It focuses on forming, nurturing, and aligning partnerships that create mutual value for the organization and its global stakeholders. This dimension emphasizes trust, cultural compatibility, shared goals, and long-term collaboration. A manager strong in Builds Alliances connects global opportunities to strategy, cultivates reliable cross-regional relationships, bridges gaps between dispersed teams, and engages diverse groups to strengthen cooperation. The core idea is people and partnership: identifying the right partners, earning their confidence, and ensuring collaboration flows smoothly across cultures, functions, and geographies.
- Aligns global partners around shared goals by clearly communicating mutual benefits, expected outcomes, and global strategic priorities.
- Evaluates potential global partners not only for capability but for cultural compatibility, ethical alignment, and ability to contribute value.
- Cultivates long-term global relationships with international stakeholders by consistently demonstrating reliability, transparency, and respect for regional business norms.
- Solicits and engages diverse groups in organizational processes.
- Proactively bridges gaps between geographically dispersed teams by facilitating introductions, encouraging knowledge exchange, and removing barriers to cross-regional cooperation.
- Builds internal support for potential global alliances.
- Builds strong partnerships with offshore teams to enhance efficiency, access specialized expertise, and support long-term organizational value creation.
- Seeks opportunities for strategic alliances.
- Connects global alliance opportunities to broader organizational strategy.
- Identifies international alliance structures that maximize mutual value.
Global Value/Supply ChainsGlobal Value/Supply Chains is about designing, managing, and optimizing the operational systems that move products, services, and capabilities across borders. It focuses on how the organization participates in global production networks--sourcing, logistics, distribution, risk mitigation, and cost/value optimization. A manager strong in this dimension anticipates supply-chain disruptions, aligns sourcing with sustainability and regulatory requirements, builds relationships with suppliers and logistics partners, and integrates global production data to improve efficiency and resilience. The core idea is operations and value flow: ensuring that global inputs, processes, and outputs work together to strengthen competitiveness, reduce risk, and create scalable global value.
- Anticipates global supply-chain risks (such as geopolitical shifts, currency volatility, or regional disruptions) and proactively adjusts sourcing or production plans to maintain continuity.
- Leverages participation in global value chains (GVCs) to access new markets and capabilities.
- Addresses global supply chain issues.
- Aligns global supply-chain decisions with sustainability, ethical sourcing, and regulatory requirements in each region.
- Engages in global value chains (GVCs) to strengthen the organization's competitive position.
- Creates efficient and effective global supply chain processes.
- Collaborates across global value chains (GVCs) to enhance efficiency, quality, and global reach.
- Integrates insights from global production, distribution, and market data to optimize cost structures and create value across regions.
- Builds strong relationships with international suppliers and logistics partners to improve reliability, reduce lead times, and enhance the organization's global operational resilience.
- Establishes global product flows for raw materials.
Offshoring/OnshoringOffshoring/Onshoring within the Global Perspective competency is about designing, managing, and optimizing where work is performed globally--and ensuring those decisions strengthen long-term organizational value. It focuses on evaluating cost structures, talent pools, operational risks, and strategic alignment to determine which functions belong offshore or onshore. This dimension is operational and structural: coordinating cross-border transitions, establishing governance, integrating offshore teams, mitigating disruptions, and ensuring unified standards and workflows across distributed operations. While cultural understanding helps these transitions succeed, the core of Offshoring/Onshoring is global operating-model design, execution, and continuous refinement.
- Coordinates cross-functional and cross-border teams to ensure continuity of service during offshoring.
- Establishes clear governance structures and communication channels to facilitate offshoring.
- Analyzes cost structures, talent availability, operational risks, and long-term organizational capability to determine onshoring/offshoring of business functions.
- Identifies opportunities to expand or refine offshoring operations.
- Creating shared goals, KPIs, and performance dashboards with offshore affiliates.
- Assesses the alignment of offshoring with long-term strategic goals.
- Anticipates and mitigates disruptions during the offshoring transition period.
- Fosters trust, collaboration, and cultural understanding between offshore affiliates.
- Monitors global regulatory, tax, and geopolitical changes to determine necessary adjustments for offshoring/onshoring of business functions.
- Ensuring offshore teams feel integrated into the broader organization.
- Ensures seamless reintegration of processes during onshoring by coordinating knowledge transfer and minimizing service disruption.
- Aligns onshore and offshore teams around shared standards, workflows, and performance expectations to create a unified, globally distributed operating model.
Cross-Cultural UnderstandingCross-Cultural Understanding is about how people from different cultures think, communicate, and work--and how an employee adapts to those differences to build trust and collaboration. It emphasizes curiosity, respect, cultural awareness, and the ability to navigate diverse beliefs, behaviors, and work norms. This dimension is interpersonal and relational: creating inclusive environments, appreciating diverse perspectives, adapting behavior to cultural expectations, and helping teams work effectively across borders. While Offshoring/Onshoring may require cultural sensitivity, Cross-Cultural Understanding is fundamentally about human connection and cultural intelligence, not operational restructuring or global workflow design.
- Understands how cultures differ and how these differences impact work behavior.
- Is aware of the culture, behaviors, identities and beliefs of others.
- Demonstrates a curiosity about diverse individuals and cultures.
- Works well with others from different cultural backgrounds.
- Understands and appreciates the perspectives offered by others with different cultural backgrounds.
- Creates an environment where individual differences are valued and supported.
- Respects individual differences.
- Sets the example for team on importance of cultural awareness.
- Develops both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees, customers, and shareowners.
- Develops both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees and customers.
RelationshipsRelationships within the Global Perspective competency focus on building and sustaining strong, trust-based connections with individuals and organizations across borders. This dimension emphasizes positive interactions, cultural sensitivity, and long-term engagement with customers, suppliers, regulators, and colleagues worldwide. It is fundamentally about depth and continuity: investing time to understand cultural expectations, maintaining ongoing contact, supporting international partners during challenges, and ensuring that global stakeholders feel valued and understood. Relationships are about strengthening the human fabric of global work--trust, rapport, reliability, and mutual benefit.
- Has positive interactions with individuals from different cultures and backgrounds.
- Builds working relationships with others across cultures.
- Considers customers point of view when making decisions.
- Forms strong client relationships with international partners.
- Maintains ongoing contact with global stakeholders (suppliers, customers, affiliates, and regulators) to ensure relationships remain strong, responsive, and mutually beneficial over time.
- Invests time in understanding the cultural expectations, communication styles, and business norms of international partners to strengthen trust and reduce the risk of misunderstandings.
- Forges new relationships among foreign suppliers.
- Ensures all customer's unique needs are met with quality products and services.
- Maintains strong collaborative relationships with business process outsourcing (BPO) partners.
- Proactively supports international colleagues by offering resources, guidance, or advocacy when regional challenges arise, reinforcing a sense of partnership and shared success.
CollaborativeCollaborative focuses on how people work together across countries to solve problems, share knowledge, and achieve shared goals. It emphasizes teamwork, coordination, and collective action across cultures and geographies. This dimension is fundamentally about joint effort: facilitating cross-regional problem-solving, connecting colleagues with complementary expertise, building cohesion among dispersed teams, and enabling effective cooperation regardless of cultural differences. Collaboration is about the process of working together, whereas Relationships are about the quality and strength of the connections that make that collaboration possible.
- Cooperates with others on a global scale.
- Able to work with others from different cultures and countries.
- Collaborates with others respectfully and effectively with other people regardless of differences in cultural backgrounds.
- Engages in problem solving with individuals outside of the country.
- Is able to work with individuals having different backgrounds and cultures.
- Builds cohesion among geographically dispersed teams by creating shared rituals, communication norms, and collaboration practices that bridge cultural differences.
- Facilitates joint problem-solving sessions across countries by ensuring all regions contribute insights, constraints, and cultural perspectives.
- Connects colleagues from different countries who have complementary expertise, enabling cross-regional learning, innovation, and mutual support.
- Identifies where collaboration with other organizations can create mutual advantage.
- Collaborates with teams overseas.
- Works with teams from other countries.
Global Legal/Regulatory/ComplianceGlobal Legal/Regulatory/Compliance within the Global Perspective competency is about understanding and navigating the legal, regulatory, and compliance environments that govern global operations. It focuses on knowing the rules--jurisdictions, trade agreements, sanctions, tariffs, political stability, and local regulatory requirements--and ensuring the organization operates within those boundaries. This dimension is fundamentally about risk, governance, and obligation: assessing legal frameworks in host countries, ensuring compliance with both global standards and local laws, and recognizing how differing regulatory regimes shape business activities. It is rooted in protecting the organization, avoiding legal exposure, and making informed decisions based on the external legal environment.
- Assesses legal, regulatory, and compliance requirements in host countries.
- Understands geopolitical and regulatory factors such as trade agreements, tariffs, sanctions, and political stability.
- Understands the legal and regulatory environments across all operating jurisdictions.
- Understands the legal jurisdictions and regulatory requirements that govern the organization's operations.
- Demonstrates awareness of the legal jurisdictions and compliance obligations that shape organizational operations.
- Maintains a clear grasp of the legal frameworks and regulatory requirements governing the company's global and local operations.
- Ensures compliance with global standards and local regulations.
- Has some understanding of legal systems outside of the US but knows how and when to obtain more specific advice and counsel.
- Recognizes how varying legal and regulatory regimes impact business activities across regions.
AlignmentAlignment is about ensuring that global decisions, partners, processes, and teams all move in the same strategic direction. It focuses on harmonizing global initiatives with corporate goals, balancing consistency with local adaptation, and translating enterprise strategy into region-specific objectives. This dimension is fundamentally about strategic coherence and organizational unity: clarifying roles and decision rights across borders, reviewing partner fit, adjusting processes as needs evolve, and ensuring vendors and affiliates support long-term business goals. While legal/regulatory knowledge may inform alignment decisions, Alignment is ultimately about strategic fit and coordinated execution, not legal compliance.
- Regularly reviews global partner performance and strategic fit to maintain alignment as markets, technologies, and organizational needs evolve.
- Ensures vendors can meet both current and future business needs.
- Ensures alignment with corporate standards, culture, and performance expectations.
- Ensures global initiatives, local adaptations, and regional decisions all reinforce the organization's long-term strategic direction across countries.
- Adjusts processes as business needs evolve.
- Assesses whether a potential global partner aligns with long-term business goals.
- Translates enterprise-level goals into clear, region-specific objectives to better align international teams.
- Facilitates alignment across borders by clarifying roles, decision rights, and accountability structures.
- Balances global consistency with local adaptation.
- Plans and oversees knowledge transfer, documentation, and training of international affiliates.
StrategyStrategy within the Global Perspective competency is about designing and steering the organization's global direction. It focuses on interpreting global trends, defining business models, shaping cross-border operating structures, and making deliberate choices about where and how the company competes internationally. This dimension is fundamentally about intentional, forward-looking design: aligning personal and organizational vision with global strategy, restructuring operations across borders, pursuing strategic alliances, and translating global insights into actionable plans for regions and divisions. Strategy is the blueprint--how the organization positions itself, allocates resources, and builds long-term competitive advantage in a global environment.
- Aligns personal vision with global strategies.
- Strategically relocates business functions to affiliated enterprises abroad.
- Translates global trends into local strategies.
- Implements business process outsourcing (BPO) for strategic purposes.
- Defines global strategies to meet supply chain challenges.
- Opens dialogue with organizations that offer complementary strengths.
- Defines global business models for divisions in the organization.
- Seeks opportunities for strategic global alliances.
- Strategically restructures operations across borders to improve efficiency, capability, and competitiveness.
ImpactfulImpactful is about how an individual behaves, executes, and influences outcomes in global contexts. It reflects the ability to operate effectively in foreign markets, make decisions that account for global economic forces, secure resources abroad, and coordinate global activities such as outbound distribution or information-system integration. This dimension is fundamentally about action, adaptability, and personal effectiveness: embracing global assignments, learning from setbacks, challenging assumptions, and making decisions that reflect both macro-level forces and on-the-ground realities. While Strategy defines the direction, Impactful reflects the ability to drive meaningful results within that direction--through behavior, execution, and global operational contribution.
- Exemplifies the skills of a global worker.
- Volunteers for experiences and assignments abroad.
- Accepts setbacks and challenges in foreign markets as improvement opportunities
- Is able to get appropriate resources from foreign market.
- Takes off the blinders of the usual way of doing business. Considers that there are other ways many which may be better.
- Coordinates the global outbound distribution of products and services.
- Understands the global economic impact of business decisions.
- Makes decisions that consider both macro forces and micro realities.
- Develops information systems to help integrate global business activities.
Employee Opinion Survey Items
Employees with high Global Perspective skills help organizations and departments by interpreting global trends, regulatory shifts, and cross-border dynamics in ways that strengthen local decision-making and operational resilience. They enhance collaboration by communicating effectively across cultures and building strong relationships with international colleagues, partners, and customers. They also anticipate risks and opportunities in global value chains, enabling teams to adapt quickly, innovate confidently, and create long-term value in an increasingly interconnected world.
AwarenessAwareness is about understanding the global environment at a foundational and observational level. It reflects a person's ability to recognize global market trends, understand how foreign markets function, stay informed about geopolitical and regulatory shifts, and appreciate how global events are perceived locally. Awareness shows up in behaviors like attending global-focused trainings, monitoring international developments, understanding global systems such as the world economy, and seeking input from colleagues in other regions to build a well-rounded view of global conditions. Awareness is about seeing and understanding the global landscape--the "what" and "why" behind global dynamics.
- The project leader monitors geopolitical developments, trade policies, and international regulatory changes to anticipate how global shifts may affect operations, customers, or supply chains.
- Our team understands global systems such as the global economy.
- My coworkers are aware of global market trends including shifts in demand, emerging technologies, and demographic changes.
- My manager understands the "basics" as to how foreign markets function and operate.
- Associates attend training seminars and conferences to increase skills in working with others globally.
- My manager seeks input from colleagues and partners in different regions to understand how global events or market conditions are perceived locally.
- The project manager understands global and local business environments.
- Our department analyzes global issues/problems that are having a large impact on the company.
- My coworkers demonstrate working knowledge of global transactions.
- Managers understand the commitments & requirements of overseas customers.
InsightInsight is about using that understanding to make informed judgments, anticipate outcomes, and take strategic action. It reflects a deeper level of interpretation where employees and leaders apply their knowledge of overseas markets, identify innovations that can scale globally, evaluate international partners for fit and capability, and anticipate how global disruptions will affect local operations. Insight shows up when teams implement changes based on overseas experiences, when managers proactively mitigate risks, and when executives understand the company's position in the global marketplace. In essence, Insight is about interpreting and acting on the global landscape--the "so what" and "now what" that turn awareness into strategic advantage.
- The members of my team anticipate the effects of global disruptions on local operations.
- Our team understands the capabilities, maturity, and capacity of foreign affiliates.
- Managers identify local innovations that could scale globally.
- My manager anticipates opportunities, mitigates risks, and makes informed strategic decisions that strengthen global organizational value.
- Leaders apply knowledge of overseas markets.
- Our team implements changes as a result of having learned from experiences in overseas assignments.
- Senior executives recognize the company's position in the global marketplace.
- My manager assesses overseas vendors for capabilities, maturity, technology stack, and cultural fit.
AnalyticalAnalytical focuses on examining global information, patterns, and data to understand how different forces shape business decisions. It involves scanning worldwide trends, evaluating regulatory landscapes, assessing competitive dynamics, and identifying where international partnerships or relocations may offer strategic advantages. Analytical capability shows up in behaviors such as monitoring industry trends for complementary strengths, interpreting multilingual data, evaluating overseas service quality and cost structures, and assessing risk and interdependencies before making global recommendations. In essence, Analytical is about deep analysis and evidence-based interpretation--using global data to understand what is happening and why it matters.
- My manager tracks service quality, productivity, and cost savings for overseas locations.
- The supervisor can effectively interpret and analyze data in several languages.
- Our team can effectively deliver presentations to international clients.
- Leaders monitor industry trends to spot complementary strengths in other organizations.
- The project manager scans the external environment for complementary partners, evaluating strategic fit, and initiating collaborative discussions.
- The company evaluates risk, complexity, and interdependencies before recommending relocation.
- Senior executives identify gaps in the company's capabilities that could be filled through partnership.
- Managers are open to identifying business functions that benefit from cost efficiencies and specialized expertise offered in other countries.
- Analyzes worldwide trends, regional dynamics, regulatory landscapes, and competitive forces.
CommunicationCommunication focuses on how information is exchanged across borders--ensuring clarity, accuracy, and mutual understanding among people who may differ in language, time zone, communication norms, and business expectations. This dimension emphasizes adapting communication styles to cultural contexts, translating local issues into globally relevant terms, clarifying expectations with international partners, and creating safe environments for open dialogue among multicultural teams. It also includes practical communication skills such as multilingual communication, effective virtual collaboration, and sharing global insights with domestic teams so decisions reflect international realities. In essence, Communication is about making global collaboration work through clear, adaptive, and respectful information exchange.
- The project lead shares global market insights, regulatory updates, and cultural considerations with domestic teams to ensure decisions are informed by international realities.
- Our manager adapts communication style to align with cultural norms, ensuring messages are understood without misunderstanding or offense across diverse global audiences.
- The team leader is able to listen and understand others and discuss issues in a respectful way.
- My team facilitates open communication with individuals from other countries.
- My manager facilitates cross-border collaboration by translating complex local issues into globally relevant terms that colleagues in other regions can easily understand.
- Our team is comfortable using teleconferencing equipment to facilitate meetings with others abroad.
- Our manager clarifies expectations, timelines, and deliverables with international partners to prevent ambiguity caused by time-zone differences, language nuances, or cultural assumptions.
- Our team communicates effectively on a multi-lingual basis.
- The project manager encourages open dialogue among multicultural teams by creating a safe environment where individuals from different countries feel comfortable expressing viewpoints and raising concerns.
- Our team has excellent communication skills to conduct effective business with individuals from different cultures and/or countries.
Builds AlliancesBuilds Alliances focuses on forming strategic, trust-based partnerships that create long-term mutual value across borders. This dimension emphasizes identifying the right partners, evaluating cultural and ethical compatibility, and aligning stakeholders around shared goals and strategic priorities. It involves cultivating strong relationships with international teams, facilitating introductions across regions, encouraging knowledge exchange, and building internal support for global alliances. In essence, Builds Alliances is about intentionally creating and nurturing global partnerships that strengthen organizational capability, expand reach, and support long-term strategic success.
- My team leader bridges gaps between geographically dispersed teams by facilitating introductions, encouraging knowledge exchange, and removing barriers to cross-regional cooperation.
- My department aligns global partners around shared goals by clearly communicating mutual benefits, expected outcomes, and global strategic priorities.
- My manager connects global alliance opportunities to broader organizational strategy.
- Our manager builds internal support for potential global alliances.
- I am able to identify international alliance structures that maximize mutual value.
- Colleagues cultivate long-term global relationships with international stakeholders by consistently demonstrating reliability, transparency, and respect for regional business norms.
- My manager solicits and engages diverse groups in organizational processes.
- Our manager builds strong partnerships with offshore teams to enhance efficiency, access specialized expertise, and support long-term organizational value creation.
- I know how to evaluate potential global partners not only for capability but for cultural compatibility, ethical alignment, and ability to contribute value.
- The project lead seeks opportunities for strategic alliances.
Global Value/Supply ChainsGlobal Value/Supply Chains centers on the operational and structural systems that move products, materials, information, and services across countries. This dimension emphasizes establishing global product flows, collaborating across value chains to enhance efficiency and quality, and leveraging global networks to access new markets and capabilities. It includes anticipating supply-chain risks, optimizing sourcing and production decisions, integrating global data to improve cost structures, and ensuring sustainability and regulatory compliance across regions. Global Value/Supply Chains is about designing, managing, and optimizing the global systems that enable the organization to operate efficiently, competitively, and responsibly worldwide.
- Leaders collaborate across global value chains (GVCs) to enhance efficiency, quality, and global reach.
- My department anticipates global supply-chain risks (such as geopolitical shifts, currency volatility, or regional disruptions) and proactively adjusts sourcing or production plans to maintain continuity.
- Leaders leverage participation in global value chains (GVCs) to access new market and capabilities.
- The company creates efficient and effective global supply chain processes.
- My manager addresses global supply chain issues.
- I am able to establish global product flows for raw materials.
- My manager integrates insights from global production, distribution, and market data to optimize cost structures and create value across regions.
- My team builds strong relationships with international suppliers and logistics partners to improve reliability, reduce lead times, and enhance the organization's global operational resilience.
- My coworkers engage in global value chains (GVCs) to strengthen the organization's competitive position.
- The project manager aligns global supply-chain decisions with sustainability, ethical sourcing, and regulatory requirements in each region.
Offshoring/OnshoringOffshoring/Onshoring focuses on the operational, structural, and organizational execution of distributing work across countries. It involves coordinating cross-functional and cross-border teams, integrating offshore affiliates into the broader organization, and ensuring seamless transitions when functions are moved offshore or brought back onshore. This dimension emphasizes evaluating cost structures, talent availability, operational risks, and strategic fit to determine where work should be located. It also includes establishing governance, aligning workflows, creating shared KPIs, managing knowledge transfer, and mitigating disruptions during transitions. In essence, Offshoring/Onshoring is about designing and managing globally distributed operations so that teams across regions function as one cohesive system.
- Supervisors monitor global regulatory, tax, and geopolitical change to determine necessary adjustments for offshoring/onshoring of business functions.
- Coworkers in my department ensure offshore teams feel integrated into the broader organization.
- I am able to identify opportunities to expand or refine offshoring operations.
- The project manager establishes clear governance structures and communication channels to facilitate offshoring.
- Colleagues coordinate cross-functional and cross-border teams to ensure continuity of service during offshoring.
- Leaders create shared goals, KPIs, and performance dashboards with offshore affiliates.
- Our team anticipates and mitigates disruptions during the offshoring transition period.
- My manager analyzes cost structures, talent availability, operational risks, and long-term organizational capability to determine onshoring/offshoring of business functions.
- I know how to foster trust, collaboration, and cultural understanding between offshore affiliates.
- My team leader ensures seamless reintegration of processes during onshoring by coordinating knowledge transfer and minimizing service disruption.
- Leaders assess the alignment of offshoring with long-term strategic goals.
- The project manager aligns onshore and offshore teams around shared standards, workflows, and performance expectations to create a unified, globally distributed operating model.
Cross-Cultural UnderstandingCross-Cultural Understanding focuses on the mindset, awareness, and interpersonal sensitivity needed to work effectively with people from different cultural backgrounds. It emphasizes curiosity about other cultures, respect for individual differences, appreciation of diverse perspectives, and understanding how cultural norms influence work behaviors and expectations. This dimension shows up when teams build cultural awareness, when leaders create environments where differences are valued, and when employees recognize how cultural factors shape interactions, decisions, and business outcomes. Cross-Cultural Understanding is about recognizing, valuing, and navigating cultural differences, while Communication is about expressing, listening, and collaborating effectively across those differences.
- Coworkers respect individual differences.
- My coworkers work well with others from different cultural backgrounds.
- The members of my team set the example for team on importance of cultural awareness.
- My division develops both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees, customers, and shareowners.
- Leaders understand and appreciate the perspectives offered by others with different cultural backgrounds.
- Associates demonstrate a curiosity about diverse individuals and cultures.
- My manager creates an environment where individual differences are valued and supported.
- Leaders are aware of the culture, behaviors, identities and beliefs of others.
- My department develops both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees and customers.
- My team understands how cultures differ and how these differences impact work behavior.
RelationshipsRelationships focus on building, sustaining, and deepening long-term connections with people and organizations across cultures and countries. This dimension emphasizes trust, rapport, and ongoing engagement--whether with global customers, suppliers, affiliates, regulators, or international colleagues. It shows up when employees invest time in understanding cultural expectations, maintain regular contact with global stakeholders, support international partners during challenges, and ensure that diverse customer needs are met with care and quality. In essence, Relationships are about cultivating strong, enduring human and organizational connections that enable mutual understanding, responsiveness, and shared success across borders.
- Associates build working relationships with others across cultures.
- My supervisor ensures all customer's unique needs are met with quality products and services.
- The members of my team maintain strong collaborative relationships with business process outsourcing (BPO) partners.
- I am able to maintain ongoing contact with global stakeholders (suppliers, customers, affiliates, and regulators) to ensure relationships remain strong, responsive, and mutually beneficial over time.
- Our team invests time in understanding the cultural expectations, communication styles, and business norms of international partners to strengthen trust and reduce the risk of misunderstandings.
- Supervisors consider customers point of view when making decisions.
- My manager forges new relationships among foreign suppliers.
- The project manager forms strong client relationships with international partners.
- Leaders have positive interactions with individuals from different cultures and backgrounds.
- The team leader supports international colleagues by offering resources, guidance, or advocacy when regional challenges arise, reinforcing a sense of partnership and shared success.
CollaborativeCollaborative centers on how people work together across countries to solve problems, innovate, and achieve shared goals. It reflects the behaviors that enable effective joint action--cooperating with colleagues from different cultures, facilitating cross-border problem-solving sessions, connecting teams with complementary expertise, and building cohesion among geographically dispersed groups. Collaboration is about creating the structures, norms, and practices that allow diverse global teams to contribute insights, navigate cultural differences, and operate as a unified whole. Collaborative is about how people work together globally, while Relationships is about the quality and strength of the connections that make that collaboration possible.
- My supervisor collaborates with teams overseas.
- The project manager works with teams from other countries.
- The supervisor is able to work with individuals having different backgrounds and cultures.
- My team connects colleagues from different countries who have complementary expertise, enabling cross-regional learning, innovation, and mutual support.
- Associates engage in problem solving with individuals outside of the country.
- Employees at the company cooperate with others on a global scale.
- Our manager builds cohesion among geographically dispersed teams by creating shared rituals, communication norms, and collaboration practices that bridge cultural differences.
- Our team identifies where collaboration with other organizations can create mutual advantage.
- My manager collaborates with others respectfully and effectively with other people regardless of differences in cultural backgrounds.
- My coworkers are able to work with others from different cultures and countries.
- Managers facilitate joint problem-solving sessions across countries by ensuring all regions contribute insights, constraints, and cultural perspectives.
Global Legal/Regulatory/ComplianceGlobal Legal/Regulatory/Compliance centers on understanding and navigating the rules, obligations, and constraints that govern business activities across different jurisdictions. This dimension emphasizes recognizing how varying legal systems, regulatory regimes, trade agreements, tariffs, sanctions, and political conditions shape what an organization can and cannot do globally. It includes assessing compliance requirements in host countries, maintaining awareness of global and local legal frameworks, and ensuring that operations, partnerships, and decisions adhere to all relevant standards. While Offshoring/Onshoring may consider regulatory factors as part of operational planning, Global Legal/Regulatory/Compliance is fundamentally about ensuring lawful, ethical, and compliant conduct across all regions where the organization operates.
- My team understands the legal jurisdictions and regulatory requirements that govern the organization's operations.
- My coworkers maintain a clear grasp of the legal frameworks and regulatory requirements governing the company's global and local operations.
- Our team understands the legal and regulatory environments across all operating jurisdictions.
- Colleagues understand geopolitical and regulatory factors such as trade agreements, tariffs, sanctions, and political stability.
- Coworkers have some understanding of legal systems outside of the us but know how and when to obtain more specific advice and counsel.
- Supervisors demonstrate awareness of the legal jurisdictions and compliance obligations that shape organizational operations.
- The supervisor ensures compliance with global standards and local regulations.
- Associates recognize how varying legal and regulatory regimes impact business activities across regions.
- Colleagues assess legal, regulatory, and compliance requirements in host countries.
AlignmentAlignment is about ensuring that global actions, decisions, and partnerships reinforce the organization's long-term strategic direction across all regions. It requires balancing global consistency with local adaptation, translating enterprise-level goals into region-specific objectives, and maintaining strategic fit as markets and technologies evolve. Alignment shows up when managers evaluate whether global partners support long-term goals, when teams clarify cross-border roles and decision rights, and when leaders oversee knowledge transfer and ensure adherence to corporate standards and culture. Alignment is about strategic coherence and coordinated execution--making sure that global insights, decisions, and operations all move in the same direction to support the organization's overarching strategy.
- Managers balance global consistency with local adaptation.
- My team leader adjusts processes as business needs evolve.
- Our team ensures alignment with corporate standards, culture, and performance expectations.
- The supervisor ensures vendors can meet both current and future business needs.
- My team facilitates alignment across borders by clarifying roles, decision rights, and accountability structures.
- My manager reviews global partner performance and strategic fit to maintain alignment as markets, technologies, and organizational needs evolve.
- My manager assesses whether a potential global partner aligns with long-term business goals.
- Our manager plans and oversees knowledge transfer, documentation, and training of international affiliates.
- The project manager translates enterprise-level goals into clear, region-specific objectives to better align international teams.
- I am able to ensure global initiatives, local adaptations, and regional decisions all reinforce the organization's long-term strategic direction across countries.
StrategyStrategy is about intentionally shaping the organization's global direction--defining where the company should play, how it should compete, and which international structures or partnerships will strengthen long-term competitiveness. It involves translating global trends into actionable local strategies, designing global business models, and making deliberate choices such as relocating functions abroad, pursuing business process outsourcing, or forming alliances that enhance capability and efficiency. Strategy shows up when leaders align personal and departmental goals with global priorities, restructure operations across borders, or identify complementary strengths in other organizations to advance the company's global position. In essence, Strategy is about setting the course--making deliberate, forward-looking decisions that position the organization to thrive in a complex global environment.
- I know how to define global strategies to meet supply chain challenges.
- Coworkers in my department align personal vision with global strategies.
- Senior executives define effective global business models for the divisions in the organization.
- My manager implements business process outsourcing (BPO) for strategic purposes.
- My manager opens dialogue with organizations that offer complementary strengths.
- Our department restructures operations across borders to improve efficiency, capability, and competitiveness.
- My department relocates business functions to affiliated enterprises abroad.
- Leaders translate global trends into local strategies.
- Our team seeks opportunities for strategic global alliances.
ImpactfulImpactful focuses on the executional behaviors and real-world contributions that make global strategies successful. It reflects how individuals and teams operate in global contexts--embracing international challenges, securing resources from foreign markets, coordinating global distribution, and building systems that integrate worldwide business activities. Impactful behavior shows up when employees volunteer for global assignments, make decisions that consider both macro forces and local realities, or demonstrate the mindset and skills of effective global workers. Impactful is about delivering results--taking action, adapting to global conditions, and contributing in tangible ways that strengthen the organization's global performance and resilience.
- Coworkers in my department volunteer for experience and assignments abroad.
- My supervisor understands the global economic impact of business decisions.
- The members of my team make decisions that consider both macro force and micro realities.
- Colleagues accept setbacks and challenges in foreign markets as improvement opportunities.
- Managers are able to get important resources from foreign markets.
- My team leader exemplifies the skills of an effective global worker.
- The members of my team develop information systems to help integrate global business activities.
- My team leader coordinates the global outbound distribution of products and services.
Self-Assessment Items
AwarenessAwareness in the Global Perspective competency is about perceiving, gathering, and understanding global information. It reflects an employee's ability to scan the world, recognize what is happening, and build a foundational mental map of global systems, markets, and cultural contexts. Someone strong in Awareness tracks global issues, monitors geopolitical and regulatory shifts, understands how foreign markets function, and seeks regional perspectives to ensure they see the full picture. The emphasis is on comprehension and observation--being informed, curious, and attuned to global dynamics that may influence the company.
- You understand global systems such as the global economy.
- You analyze global issues/problems that are having a large impact on the Company.
- You attend training seminars and conferences to increase skills in working with others globally.
- You demonstrate working knowledge of global transactions.
- I understand global and local business environments.
- You monitor geopolitical developments, trade policies, and international regulatory changes to anticipate how global shifts may affect operations, customers, or supply chains.
- You understand the "basics" as to how foreign markets function and operate.
- I seek input from colleagues and partners in different regions to understand how global events or market conditions are perceived locally, ensuring decisions reflect diverse perspectives.
- You are aware of global market trends including shifts in demand, emerging technologies, and demographic changes.
- You understand the commitments & requirements of overseas customers.
InsightInsight is about interpreting, synthesizing, and acting on that global information to create organizational value. It moves beyond understanding into judgment, foresight, and strategic application. A manager demonstrating Insight uses their global knowledge to anticipate opportunities and risks, assess overseas partners, recognize scalable innovations, and understand the company's competitive position worldwide. Insight is inherently action-oriented and strategic: it turns global awareness into decisions, adaptations, and improvements that strengthen performance across markets.
- You apply knowledge of overseas markets.
- You implement changes as a result of having learned from experiences in overseas assignments.
- I identify local innovations that could scale globally.
- I assess overseas vendors for capabilities, maturity, technology stack, and cultural fit.
- You anticipate the effects of global disruptions on local operations.
- I recognize the company's position in the global marketplace.
- I anticipate opportunities, mitigate risks, and make informed strategic decisions that strengthen global organizational value.
- You understand the capabilities, maturity, and capacity of foreign affiliates.
AnalyticalAnalytical within the Global Perspective competency focuses on an employee's ability to interpret complex global information, evaluate patterns, and make evidence-based assessments. It emphasizes scanning worldwide trends, analyzing regulatory landscapes, assessing competitive forces, and identifying capability gaps or partnership opportunities across borders. This dimension is fundamentally about thinking: evaluating risks, understanding interdependencies, interpreting multilingual data, and tracking performance metrics for overseas operations. Analytical strength shows up when a manager can take vast, diverse global inputs and convert them into structured insights that guide decisions about markets, partners, cost efficiencies, and strategic fit.
- You can effectively deliver presentations to international clients.
- You identify gaps in the company's capabilities that could be filled through partnership.
- You analyze worldwide trends, regional dynamics, regulatory landscapes, and competitive forces.
- You identify business functions that benefit from cost efficiencies and specialized expertise offer in other countries.
- You track service quality, productivity, and cost savings for overseas locations.
- I monitor industry trends to spot complementary strengths in other organizations.
- You evaluate risk, complexity, and interdependencies before recommending relocation.
- You can effectively interpret and analyze data in several languages.
- You scan the external environment for complementary partners, evaluating strategic fit, and initiating collaborative discussions.
CommunicationCommunication centers on an employee's ability to connect, convey, and collaborate effectively across cultures, languages, and geographies. It involves listening respectfully, adapting communication styles to cultural norms, facilitating dialogue across time zones, and ensuring clarity in expectations and deliverables. Communication is fundamentally about interaction: enabling understanding among multicultural teams, translating local issues into globally relevant terms, and sharing global insights with domestic colleagues so decisions reflect international realities. Where Analytical is about making sense of the global environment, Communication is about ensuring people across that environment can work together, understand one another, and move in the same direction.
- You are able to listen and understand others and discuss issues in a respectful way.
- You facilitate open communication with individuals from other countries.
- You communicate effectively on a multi-lingual basis.
- You are comfortable using teleconferencing equipment to facilitate meetings with others abroad.
- I am excellent communication skills to conduct effective business with individuals from different cultures and/or countries.
- You facilitate cross-border collaboration by translating complex local issues into globally relevant terms that colleagues in other regions can easily understand.
- You share global market insights, regulatory updates, and cultural considerations with domestic teams to ensure decisions are inform by international realities.
- You adapt communication style to align with cultural norms, ensuring messages are understand without misunderstanding or offense across diverse global audiences.
- You clarify expectations, timelines, and deliverables with international partners to prevent ambiguity cause by time-zone differences, language nuances, or cultural assumptions.
- You encourage open dialogue among multicultural teams by creating a safe environment where individuals from different countries feel comfortable expressing viewpoints and raising concerns.
Builds AlliancesBuilds Alliances within the Global Perspective competency is about strategic relationship-building across borders. It focuses on forming, nurturing, and aligning partnerships that create mutual value for the organization and its global stakeholders. This dimension emphasizes trust, cultural compatibility, shared goals, and long-term collaboration. A manager strong in Builds Alliances connects global opportunities to strategy, cultivates reliable cross-regional relationships, bridges gaps between dispersed teams, and engages diverse groups to strengthen cooperation. The core idea is people and partnership: identifying the right partners, earning their confidence, and ensuring collaboration flows smoothly across cultures, functions, and geographies.
- You solicit and engages diverse groups in organizational processes.
- I connect global alliance opportunities to broader organizational strategy.
- You evaluate potential global partners not only for capability but for cultural compatibility, ethical alignment, and ability to contribute value.
- I proactively bridge gaps between geographically dispersed teams by facilitating introductions, encouraging knowledge exchange, and removing barriers to cross-regional cooperation.
- You seek opportunities for strategic alliances.
- I cultivate long-term global relationships with international stakeholders by consistently demonstrating reliability, transparency, and respect for regional business norms.
- You align global partners around shared goals by clearly communicating mutual benefits, expected outcomes, and global strategic priorities.
- You build strong partnerships with offshore teams to enhance efficiency, access specialized expertise, and support long-term organizational value creation.
- I identify international alliance structures that maximize mutual value.
- I build internal support for potential global alliances.
Global Value/Supply ChainsGlobal Value/Supply Chains is about designing, managing, and optimizing the operational systems that move products, services, and capabilities across borders. It focuses on how the organization participates in global production networks--sourcing, logistics, distribution, risk mitigation, and cost/value optimization. A manager strong in this dimension anticipates supply-chain disruptions, aligns sourcing with sustainability and regulatory requirements, builds relationships with suppliers and logistics partners, and integrates global production data to improve efficiency and resilience. The core idea is operations and value flow: ensuring that global inputs, processes, and outputs work together to strengthen competitiveness, reduce risk, and create scalable global value.
- You address global supply chain issues.
- You create efficient and effective global supply chain processes.
- I anticipate global supply-chain risks (such as geopolitical shifts, currency volatility, or regional disruptions) and proactively adjust sourcing or production planning to maintain continuity.
- I integrate insights from global production, distribution, and market data to optimize cost structures and create value across regions.
- You align global supply-chain decisions with sustainability, ethical sourcing, and regulatory requirements in each region.
- I collaborate across global value chains (GVCs) to enhance efficiency, quality, and global reach.
- You engage in global value chains (GVCs) to strengthen the organization's competitive position.
- You establish global product flows for raw materials.
- I build strong relationships with international suppliers and logistics partners to improve reliability, reduce lead times, and enhance the organization's global operational resilience.
- I leverage participation in global value chains (GVCs) to access new markets and capabilities.
Offshoring/OnshoringOffshoring/Onshoring within the Global Perspective competency is about designing, managing, and optimizing where work is performed globally--and ensuring those decisions strengthen long-term organizational value. It focuses on evaluating cost structures, talent pools, operational risks, and strategic alignment to determine which functions belong offshore or onshore. This dimension is operational and structural: coordinating cross-border transitions, establishing governance, integrating offshore teams, mitigating disruptions, and ensuring unified standards and workflows across distributed operations. While cultural understanding helps these transitions succeed, the core of Offshoring/Onshoring is global operating-model design, execution, and continuous refinement.
- You create shared goals, KPIs, and performance dashboards with offshore affiliates.
- I monitor global regulatory, tax, and geopolitical changes to determine necessary adjustments for offshoring/onshoring of business functions.
- I assess the alignment of offshoring with long-term strategic goals.
- You anticipate and mitigate disruptions during the offshoring transition period.
- You identify opportunities to expand or refine offshoring operations.
- You ensure seamless reintegration of processes during onshoring by coordinating knowledge transfer and minimizing service disruption.
- You foster trust, collaboration, and cultural understanding between offshore affiliates.
- I ensure offshore teams feel integrated into the broader organization.
- I align onshore and offshore teams around shared standards, workflows, and performance expectations to create a unified, globally distributed operating model.
- I establish clear governance structures and communication channels to facilitate offshoring.
- I analyze cost structures, talent availability, operational risks, and long-term organizational capability to determine onshoring/offshoring of business functions.
- I coordinate cross-functional and cross-border teams to ensure continuity of service during offshoring.
Cross-Cultural UnderstandingCross-Cultural Understanding is about how people from different cultures think, communicate, and work--and how an employee adapts to those differences to build trust and collaboration. It emphasizes curiosity, respect, cultural awareness, and the ability to navigate diverse beliefs, behaviors, and work norms. This dimension is interpersonal and relational: creating inclusive environments, appreciating diverse perspectives, adapting behavior to cultural expectations, and helping teams work effectively across borders. While Offshoring/Onshoring may require cultural sensitivity, Cross-Cultural Understanding is fundamentally about human connection and cultural intelligence, not operational restructuring or global workflow design.
- You understand how cultures differ and how these differences impact work behavior.
- You create an environment where individual differences are valued and supported.
- You work well with others from different cultural backgrounds.
- You respect individual differences.
- You understand and appreciate the perspectives offered by others with different cultural backgrounds.
- You demonstrate a curiosity about diverse individuals and cultures.
- You are aware of the culture, behaviors, identities and beliefs of others.
- You develop both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees, customers, and shareowners.
- You set the example for team on importance of cultural awareness.
- You develop both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees and customers.
RelationshipsRelationships within the Global Perspective competency focus on building and sustaining strong, trust-based connections with individuals and organizations across borders. This dimension emphasizes positive interactions, cultural sensitivity, and long-term engagement with customers, suppliers, regulators, and colleagues worldwide. It is fundamentally about depth and continuity: investing time to understand cultural expectations, maintaining ongoing contact, supporting international partners during challenges, and ensuring that global stakeholders feel valued and understood. Relationships are about strengthening the human fabric of global work--trust, rapport, reliability, and mutual benefit.
- You have positive interactions with individuals from different cultures and backgrounds.
- You build working relationships with others across cultures.
- You form strong client relationships with international partners.
- You consider customers point of view when making decisions.
- You proactively support international colleagues by offering resources, guidance, or advocacy when regional challenges arise, reinforcing a sense of partnership and shared success.
- You maintain strong collaborative relationships with business process outsourcing (BPO) partners.
- You invest time in understanding the cultural expectations, communication styles, and business norms of international partners to strengthen trust and reduce the risk of misunderstandings.
- You forge new relationships among foreign suppliers.
- I maintain ongoing contact with global stakeholders (suppliers, customers, affiliates, and regulators) to ensure relationships remain strong, responsive, and mutually beneficial over time.
- You ensure all customer's unique needs are met with quality products and services.
CollaborativeCollaborative focuses on how people work together across countries to solve problems, share knowledge, and achieve shared goals. It emphasizes teamwork, coordination, and collective action across cultures and geographies. This dimension is fundamentally about joint effort: facilitating cross-regional problem-solving, connecting colleagues with complementary expertise, building cohesion among dispersed teams, and enabling effective cooperation regardless of cultural differences. Collaboration is about the process of working together, whereas Relationships are about the quality and strength of the connections that make that collaboration possible.
- You collaborate with others respectfully and effectively with other people regardless of differences in cultural backgrounds.
- You cooperate with others on a global scale.
- You are able to work with individuals having different backgrounds and cultures.
- You are able to work with others from different cultures and countries.
- You engage in problem solving with individuals outside of the country.
- I work with teams from other countries.
- You identify where collaboration with other organizations can create mutual advantage.
- You build cohesion among geographically dispersed teams by creating shared rituals, communication norms, and collaboration practices that bridge cultural differences.
- You facilitate joint problem-solving sessions across countries by ensuring all regions contribute insights, constraints, and cultural perspectives.
- I connect colleagues from different countries who have complementary expertise, enabling cross-regional learning, innovation, and mutual support.
- You collaborate with teams overseas.
Global Legal/Regulatory/ComplianceGlobal Legal/Regulatory/Compliance within the Global Perspective competency is about understanding and navigating the legal, regulatory, and compliance environments that govern global operations. It focuses on knowing the rules--jurisdictions, trade agreements, sanctions, tariffs, political stability, and local regulatory requirements--and ensuring the organization operates within those boundaries. This dimension is fundamentally about risk, governance, and obligation: assessing legal frameworks in host countries, ensuring compliance with both global standards and local laws, and recognizing how differing regulatory regimes shape business activities. It is rooted in protecting the organization, avoiding legal exposure, and making informed decisions based on the external legal environment.
- You understand the legal and regulatory environments across all operating jurisdictions.
- You demonstrate awareness of the legal jurisdictions and compliance obligations that shape organizational operations.
- I recognize how varying legal and regulatory regimes impact business activities across regions.
- You understand geopolitical and regulatory factors such as trade agreements, tariffs, sanctions, and political stability.
- I understand the legal jurisdictions and regulatory requirements that govern the organization's operations.
- You have some understanding of legal systems outside of the us but knows how and when to obtain more specific advice and counsel.
- You assess legal, regulatory, and compliance requirements in host countries.
- I ensure compliance with global standards and local regulations.
- I maintain a clear grasp of the legal frameworks and regulatory requirements governing the company's global and local operations.
AlignmentAlignment is about ensuring that global decisions, partners, processes, and teams all move in the same strategic direction. It focuses on harmonizing global initiatives with corporate goals, balancing consistency with local adaptation, and translating enterprise strategy into region-specific objectives. This dimension is fundamentally about strategic coherence and organizational unity: clarifying roles and decision rights across borders, reviewing partner fit, adjusting processes as needs evolve, and ensuring vendors and affiliates support long-term business goals. While legal/regulatory knowledge may inform alignment decisions, Alignment is ultimately about strategic fit and coordinated execution, not legal compliance.
- You ensure global initiatives, local adaptations, and regional decisions all reinforce the organization's long-term strategic direction across countries.
- You ensure alignment with corporate standards, culture, and performance expectations.
- I balance global consistency with local adaptation.
- I adjust processes as business needs evolve.
- I regularly review global partner performance and strategic fit to maintain alignment as markets, technologies, and organizational need evolve.
- I assess whether a potential global partner aligns with long-term business goals.
- You plan and oversee knowledge transfer, documentation, and training of international affiliates.
- You ensure vendors can meet both current and future business needs.
- You facilitate alignment across borders by clarifying roles, decision rights, and accountability structures.
- You translate enterprise-level goals into clear, region-specific objectives to better align international teams.
StrategyStrategy within the Global Perspective competency is about designing and steering the organization's global direction. It focuses on interpreting global trends, defining business models, shaping cross-border operating structures, and making deliberate choices about where and how the company competes internationally. This dimension is fundamentally about intentional, forward-looking design: aligning personal and organizational vision with global strategy, restructuring operations across borders, pursuing strategic alliances, and translating global insights into actionable plans for regions and divisions. Strategy is the blueprint--how the organization positions itself, allocates resources, and builds long-term competitive advantage in a global environment.
- You align personal vision with global strategies.
- You strategically relocate business functions to affiliated enterprises abroad.
- You open dialogue with organizations that offer complementary strengths.
- I define global strategies to meet supply chain challenges.
- I translate global trends into local strategies.
- I define global business models for divisions in the organization.
- You implement business process outsourcing (BPO) for strategic purposes.
- You strategically restructure operations across borders to improve efficiency, capability, and competitiveness.
- I seek opportunities for strategic global alliances.
ImpactfulImpactful is about how an individual behaves, executes, and influences outcomes in global contexts. It reflects the ability to operate effectively in foreign markets, make decisions that account for global economic forces, secure resources abroad, and coordinate global activities such as outbound distribution or information-system integration. This dimension is fundamentally about action, adaptability, and personal effectiveness: embracing global assignments, learning from setbacks, challenging assumptions, and making decisions that reflect both macro-level forces and on-the-ground realities. While Strategy defines the direction, Impactful reflects the ability to drive meaningful results within that direction--through behavior, execution, and global operational contribution.
- You volunteer for experiences and assignments abroad.
- You accept setbacks and challenges in foreign markets as improvement opportunities
- You exemplify the skills of a global worker.
- I develop information systems to help integrate global business activities.
- You coordinate the global outbound distribution of products and services.
- You make decisions that consider both macro forces and micro realities.
- You take off the blinders of the usual way of doing business and consider that there are other ways which may be better.
- I understand the global economic impact of business decisions.
- You are able to get appropriate resources from foreign market.
Job Application Items
Awareness
- Explain how you understood global systems influenced by the global economy.
- If needed, are you able to attend training seminars and conferences to increase skills in working with others globally?
- How would you analyze global issues/problems that are having a large impact on the company?
- What steps would you take to understand global and local business environments?
- Tell me about a time when you monitored geopolitical developments, trade policies, and international regulatory changes to anticipate how global shifts may affect operations, customers, or supply chains.
- Do you understand the "basics" as to how foreign markets function and operate?
- Share an example from your previous position, in which investigated the commitments & requirements of overseas customers.
- Did you seek input from colleagues and partners in different regions to understand how global events or market conditions were perceived locally, ensuring decisions reflected diverse perspectives?
- Are you able to are aware of global market trends including shifts in demand, emerging technologies, and demographic changes?
- Give an example of how you have demonstrated working knowledge of global transactions.
Insight
- Describe your approach to utilizing the capabilities, maturity, and capacity of foreign affiliates.
- Share an example from your previous position, in which you anticipated the effects of global disruptions on local operations.
- Give an example of how you assessed overseas vendors for capabilities, maturity, technology stack, and cultural fit.
- How did you apply knowledge of overseas markets?
- Give an example of how you implemented changes as a result of having learned from experiences in overseas assignments.
- Did you identify local innovations that could scale globally?
- How do you see the company's position in the global marketplace?
- Give an example of how you have anticipated opportunities, mitigated risks, and made informed strategic decisions that strengthened global organizational value.
Analytical
- Describe how you would interpret and analyze data in several languages.
- How would you identify worldwide trends, regional dynamics, regulatory landscapes, and competitive forces?
- Tell me about a time when you effectively delivered presentations to international clients.
- Did you identify gaps in the company's capabilities that could be filled through partnership?
- Give an example of how you evaluated risk, complexity, and interdependencies before recommending relocation.
- Share an example from your previous position, in which you identified business functions that benefited from cost efficiencies and specialized expertise offered in other countries.
- In your previous position, how did you monitor industry trends to spot complementary strengths in other organizations?
- Share an example from your previous position, in which you scanned the external environment for complementary partners, evaluating strategic fit, and initiating collaborative discussions.
- What steps would you take to track service quality, productivity, and cost savings for overseas locations?
Communication
- Give an example of how you communicated effectively on a multi-lingual basis.
- Share an example from your previous position, in which you clarified expectations, timelines, and deliverables with international partners to prevent ambiguity cause by time-zone differences, language nuances, or cultural assumptions.
- What steps would you take to make sure you are comfortable using teleconferencing equipment to facilitate meetings with others abroad?
- Explain how you facilitated open communication with individuals from other countries.
- Describe your approach to encouraging open dialogue among multicultural teams and creating a safe environment where individuals from different countries feel comfortable expressing viewpoints and raising concerns.
- Share an example from your previous position, in which you adapted communication style to align with cultural norms, ensuring messages were understand without misunderstanding or offense across diverse global audiences.
- Give an example of how you used excellent communication skills to conduct effective business with individuals from different cultures and/or countries.
- Share an example from your previous position, in which you translated complex local issues into globally relevant terms that colleagues in other regions could easily understand.
- Give an example of how you shared global market insights, regulatory updates, and cultural considerations with domestic teams to ensure decisions were informed by international realities.
- Describe an example of how you were able to listen and understand others and discuss issues in a respectful way.
Builds Alliances
- Explain how you would cultivate long-term global relationships with international stakeholders. How would you demonstrate reliability, transparency, and respect for regional business norms.
- Have you built strong partnerships with offshore teams to enhance efficiency, access specialized expertise, and support long-term organizational value creation?
- What steps would you take to seek opportunities for strategic alliances?
- Describe how you would identify international alliance structures that maximize mutual value.
- Tell me about a time when you built internal support for potential global alliances.
- What steps would you take to align global partners around shared goals. How do you communicate mutual benefits, expected outcomes, and global strategic priorities?
- Did you solicit and engage diverse groups in organizational processes?
- Tell me about a time when you connected global alliance opportunities to the broader organizational strategy.
- Give an example of how you would proactively bridge gaps between geographically dispersed teams by facilitating introductions, encouraging knowledge exchange, and removing barriers to cross-regional cooperation.
- How have you evaluated potential global partners not only for capability but for cultural compatibility, ethical alignment, and ability to contribute value?
Global Value/Supply Chains
- How would you create efficient and effective global supply chain processes?
- Share an example from your previous position, in which you anticipated global supply-chain risks (such as geopolitical shifts, currency volatility, or regional disruptions) and proactively adjusted sourcing or production planning to maintain continuity.
- Have you collaborated across global value chains (GVCs) to enhance efficiency, quality, and global reach?
- How did you leverage participation in global value chains (GVCs) to access new markets and capabilities?
- Explain how you aligned global supply-chain decisions with sustainability, ethical sourcing, and regulatory requirements in each region.
- Tell me about a time when you built strong relationships with international suppliers and logistics partners to improve reliability, reduce lead times, and enhance the organization's global operational resilience.
- Describe your approach to addressing global supply chain issues.
- Did you establish global product flows for raw materials?
- Give an example of how you have engaged in global value chains (GVCs) to strengthen the organization's competitive position.
- Explain how you integrated insights from global production, distribution, and market data to optimize cost structures and create value across regions.
Offshoring/Onshoring
- Give an example of how you identified opportunities to expand or refine offshoring operations.
- Explain how you would create shared goals, KPIs, and performance dashboards with offshore affiliates.
- Explain how you monitored global regulatory, tax, and geopolitical changes to determine necessary adjustments for offshoring/onshoring of business functions.
- Have you coordinated cross-functional and cross-border teams during offshoring?
- How would you analyze cost structures, talent availability, operational risks, and long-term organizational capability to determine onshoring/offshoring of business functions?
- Explain how you would assess the alignment of offshoring with long-term strategic goals.
- Describe how you ensured offshore teams felt integrated into the broader organization.
- Describe how you anticipated and mitigated disruptions during the offshoring transition period.
- Tell me about a time when you established clear governance structures and communication channels to facilitate offshoring.
- Describe how you fostered trust, collaboration, and cultural understanding between offshore affiliates.
- If hired, how would you align onshore and offshore teams around shared standards, workflows, and performance expectations to create a unified, globally distributed operating model?
- Are you able to ensure seamless reintegration of processes during onshoring by coordinating knowledge transfer and minimizing service disruption?
Cross-Cultural Understanding
- Describe how you shown respect for individual differences.
- Describe how you understood and appreciated the perspectives offered by others with different cultural backgrounds.
- Did you set the example for team on importance of cultural awareness?
- In your previous position, how did you develop both the cultural awareness and business skills to grow the business in all countries, and work effectively across borders with employees and customers?
- Share an example from your previous position, in which you understood how cultures differed and how these differences impacted work behavior.
- What are some of the culture, behaviors, identities and beliefs of others that you encountered in your previous position?
- As a new manager, how would you demonstrate a curiosity about diverse individuals and cultures?
- Share an example from your previous position, in which you created an environment where individual differences were valued and supported.
- Tell me about a time when you worked well with others from different cultural backgrounds.
- Give an example of how you developed both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees, customers, and shareowners.
Relationships
- Have you considered customers point of view when making decisions?
- Describe how you built working relationships with others across cultures.
- Did you invest time understanding the cultural expectations, communication styles, and business norms of international partners. How did this strengthen trust and reduce the risk of misunderstandings?
- How do you ensure all customer's unique needs are met with quality products and services?
- What steps would you take to have positive interactions with individuals from different cultures and backgrounds?
- Tell me about a time when you forged new relationships among foreign suppliers.
- Explain how you maintained strong collaborative relationships with business process outsourcing (BPO) partners.
- Describe your approach to forming strong client relationships with international partners.
- Share an example from your previous position, in which you maintained ongoing contact with global stakeholders (suppliers, customers, affiliates, and regulators) to ensure relationships remained strong, responsive, and mutually beneficial over time.
- Describe how you would support international colleagues. Did you offer resources, guidance, or advocacy when regional challenges arose, reinforcing a sense of partnership and shared success.
Collaborative
- Provide an example from your past experience where you brought together international colleagues with diverse expertise to collaborate and learn from one another.
- Did you work with others from different cultures and countries?
- How did you facilitate joint problem-solving sessions across countries -- ensuring all regions contributed insights, constraints, and cultural perspectives?
- Have you worked with teams from other countries?
- Describe how you would work with individuals having different backgrounds and cultures.
- Describe a situation from a previous role where you helped colleagues in different countries with complementary expertise work together to drive cross-regional learning, innovation, and support.
- Tell me about a time when you collaborated with other people regardless of differences in cultural backgrounds.
- How did you build cohesion among geographically dispersed teams. What shared rituals, communication norms, and collaboration practices did you create to bridge cultural differences?
- Describe a moment in your past work where you connected colleagues across regions to leverage their complementary strengths and build mutual support.
- Describe how you would collaborate with teams overseas.
- Give an example of how you identified where collaboration with other organizations can create mutual advantage.
- How would you cooperate with others on a global scale?
- What steps would you take to engage in problem solving with individuals outside of the country?
Global Legal/Regulatory/Compliance
- What are the geopolitical and regulatory factors such as trade agreements, tariffs, sanctions, and political stability that impact our business?
- Give an example from your experience that illustrates your familiarity with foreign legal systems and your judgment in obtaining expert advice when needed.
- Describe a time in your previous role when you demonstrated a clear understanding of the legal jurisdictions and regulatory requirements governing your organization's operations.
- Tell me about a situation in your prior role where your knowledge of relevant legal jurisdictions and regulatory requirements shaped your actions or decisions.
- What are the legal and regulatory environments across all of our operating jurisdictions?
- Give an example of a situation where you maintained a clear grasp of the legal frameworks and regulatory requirements governing the company's global and local operations.
- Tell me about a situation where you aligned global requirements with country-specific regulatory obligations. What approach did you take to balance them effectively?
- Describe a situation that demonstrates your understanding of legal systems outside the US and how you recognized when to seek specialized legal advice.
- What steps would you take to assess legal, regulatory, and compliance requirements in host countries?
- Describe a situation in which you ensured compliance with global standards and local regulations, and explain how you balanced the requirements of each.
- How did you recognize the varying legal and regulatory regimes that impacted business activities across regions?
- Describe a time when you had to meet global standards while also complying with local regulations. How did you navigate the tradeoffs between the two?
- Give an example of when you upheld global compliance expectations while meeting local regulatory needs. How did you determine the right balance?
- How did you demonstrate awareness of the legal jurisdictions and compliance obligations that shape organizational operations.
Alignment
- Describe your approach to ensuring alignment with corporate standards, culture, and performance expectations.
- Did you adjust global processes as business needs evolved?
- Give an example of how you assessed whether a potential global partners aligned with our long-term business goals.
- Describe how you translated enterprise-level goals into clear, region-specific objectives to better align international teams.
- Tell me about a time when you balanced global consistency with local adaptation.
- Do you regularly review global partner performance and strategic fit to maintain alignment as markets, technologies, and organizational needs evolve?
- Give an example of how you planned and oversaw knowledge transfer, documentation, and training of international affiliates.
- What steps would you take to ensure global initiatives, local adaptations, and regional decisions all reinforce the organization's long-term strategic direction across countries?
- Explain how you facilitated alignment across borders by clarifying roles, decision rights, and accountability structures.
- Give an example of how you ensured vendors could meet both current and future business needs.
Strategy
- Explain how you defined global business models for divisions in the organization.
- How did you strategically restructure operations across borders to improve efficiency, capability, and competitiveness?
- In your previous position, how did you align personal vision with global strategies?
- How would you define global strategies to meet supply chain challenges?
- Did you translate global trends into local strategies?
- Describe your approach to implementing business process outsourcing (BPO) for strategic purposes.
- Explain how you strategically relocated business functions to affiliated enterprises abroad.
- How would you seek opportunities for strategic global alliances?
- Give an example of how you opened dialogue with organizations that offered complementary strengths.
Impactful
- Tell me about a time when you accepted setbacks and challenges in foreign markets as improvement opportunities.
- Describe a situation where you stepped back from established routines and introduced a more effective way of working.
- Are you able to coordinate the global outbound distribution of products and services?
- Explain how you would get appropriate resources from foreign markets.
- Did you volunteer for experiences and assignments abroad?
- How did you develop information systems to help integrate global business activities?
- How did you understand the global economic impact of business decisions?
- Tell me about a time when you challenged the usual way of doing business and identified a better approach.
- How do you make decisions that consider both macro forces and micro realities?
- Walk me through a moment when you recognized that the traditional way wasn't the best way--and successfully pursued a better option.