Global Perspective - Competency
Definition: Global Perspective is the ability to understand worldwide trends, regulatory environments, and cross‑border dynamics while interpreting how global disruptions and opportunities affect local operations. It integrates awareness, insight, and analytical skill to anticipate risks, shape strategy, and navigate global value chains, supply networks, and offshoring/onshoring decisions. It requires strong communication, cross‑cultural understanding, and the capacity to build alliances and collaborative relationships that span countries, cultures, and organizational boundaries. Ultimately, Global Perspective aligns global strategy with organizational goals and delivers impact by strengthening resilience, expanding opportunity, and creating long‑term value in diverse international contexts.
Strategic Focus
Strategic Insight
Entrepreneurship
Company
Organizational Fluency
Fiscal Management
Continuous Improvement
Planning
Vision
Global Perspective
What is Global Perspective?
Core Components of Global Perspective
Why is Global Perspective important?
What are key aspects of Global Perspective?
How can I improve my Global Perspective?
What are the benefits of Global Perspective?
360-Feedback questions that measure Global Perspective
Core Components of Global Perspective
Why is Global Perspective important?
What are key aspects of Global Perspective?
How can I improve my Global Perspective?
What are the benefits of Global Perspective?
360-Feedback questions that measure Global Perspective
Self-Comments:
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360-Feedback Surveys Measuring Global Perspective:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Performance Assessments that include Global Perspective:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
What is Global Perspective?
Global Perspective is the capacity to interpret and act on worldwide trends, cultural dynamics, and economic interdependencies that shape organizational success. It begins with Awareness--the ability to recognize global issues, market shifts, and emerging technologies that influence operations and strategy. Through Insight, individuals anticipate opportunities and risks, applying knowledge of international markets to make informed decisions that strengthen global value creation. This perspective demands Analytical rigor to interpret data across languages, regions, and regulatory landscapes, ensuring decisions are grounded in evidence and adaptable to diverse global contexts.
Equally essential is Communication--the skill to convey ideas clearly and respectfully across cultures, time zones, and languages. Effective global communicators adapt their style to align with cultural norms, clarify expectations, and prevent misunderstandings that can arise from differing assumptions. They Build Alliances by fostering trust and mutual benefit among global partners, aligning teams around shared goals, and leveraging offshore and onshore collaboration to enhance efficiency and innovation. These alliances extend into Global Value and Supply Chains, where leaders anticipate disruptions, address ethical and sustainability concerns, and maintain continuity through proactive planning and regional awareness.
A mature Global Perspective integrates Cross-Cultural Understanding, Relationships, and Collaboration to create cohesion among geographically dispersed teams. It balances Global Legal/Regulatory/Compliance awareness with Alignment--ensuring global consistency while adapting to local realities. Through strategic foresight, leaders define global business models that meet supply-chain challenges and coordinate international operations with resilience. Ultimately, Global Perspective is Impactful because it transforms complexity into opportunity--connecting people, markets, and ideas across borders to drive sustainable growth and long-term organizational value.
Equally essential is Communication--the skill to convey ideas clearly and respectfully across cultures, time zones, and languages. Effective global communicators adapt their style to align with cultural norms, clarify expectations, and prevent misunderstandings that can arise from differing assumptions. They Build Alliances by fostering trust and mutual benefit among global partners, aligning teams around shared goals, and leveraging offshore and onshore collaboration to enhance efficiency and innovation. These alliances extend into Global Value and Supply Chains, where leaders anticipate disruptions, address ethical and sustainability concerns, and maintain continuity through proactive planning and regional awareness.
A mature Global Perspective integrates Cross-Cultural Understanding, Relationships, and Collaboration to create cohesion among geographically dispersed teams. It balances Global Legal/Regulatory/Compliance awareness with Alignment--ensuring global consistency while adapting to local realities. Through strategic foresight, leaders define global business models that meet supply-chain challenges and coordinate international operations with resilience. Ultimately, Global Perspective is Impactful because it transforms complexity into opportunity--connecting people, markets, and ideas across borders to drive sustainable growth and long-term organizational value.
Core Components of Global Perspective
- Awareness: Awareness in the Global Perspective competency is about perceiving, gathering, and understanding global information. It reflects an employee's ability to scan the world, recognize what is happening, and build a foundational mental map of global systems, markets, and cultural contexts.
- Insight: Insight is about interpreting, synthesizing, and acting on that global information to create organizational value. It moves beyond understanding into judgment, foresight, and strategic application.
- Analytical: Analytical within the Global Perspective competency focuses on an employee's ability to interpret complex global information, evaluate patterns, and make evidence-based assessments. It emphasizes scanning worldwide trends, analyzing regulatory landscapes, assessing competitive forces, and identifying capability gaps or partnership opportunities across borders.
- Communication: Communication centers on an employee's ability to connect, convey, and collaborate effectively across cultures, languages, and geographies. It involves listening respectfully, adapting communication styles to cultural norms, facilitating dialogue across time zones, and ensuring clarity in expectations and deliverables.
- Builds Alliances: Builds Alliances within the Global Perspective competency is about strategic relationship-building across borders. It focuses on forming, nurturing, and aligning partnerships that create mutual value for the organization and its global stakeholders.
- Global Value/Supply Chains: Global Value/Supply Chains is about designing, managing, and optimizing the operational systems that move products, services, and capabilities across borders. It focuses on how the organization participates in global production networks--sourcing, logistics, distribution, risk mitigation, and cost/value optimization.
- Offshoring/Onshoring: Offshoring/Onshoring within the Global Perspective competency is about designing, managing, and optimizing where work is performed globally--and ensuring those decisions strengthen long-term organizational value. It focuses on evaluating cost structures, talent pools, operational risks, and strategic alignment to determine which functions belong offshore or onshore.
- Cross-Cultural Understanding: Cross-Cultural Understanding is about how people from different cultures think, communicate, and work--and how an employee adapts to those differences to build trust and collaboration. It emphasizes curiosity, respect, cultural awareness, and the ability to navigate diverse beliefs, behaviors, and work norms.
- Relationships: Relationships within the Global Perspective competency focus on building and sustaining strong, trust-based connections with individuals and organizations across borders. This dimension emphasizes positive interactions, cultural sensitivity, and long-term engagement with customers, suppliers, regulators, and colleagues worldwide. It is fundamentally about depth and continuity: investing time to understand cultural expectations, maintaining ongoing contact, supporting international partners during challenges, and ensuring that global stakeholders feel valued and understood.
- Collaborative: Collaborative focuses on how people work together across countries to solve problems, share knowledge, and achieve shared goals. It emphasizes teamwork, coordination, and collective action across cultures and geographies. This dimension is fundamentally about joint effort: facilitating cross-regional problem-solving, connecting colleagues with complementary expertise, building cohesion among dispersed teams, and enabling effective cooperation regardless of cultural differences.
- Global Legal/Regulatory/Compliance: Global Legal/Regulatory/Compliance within the Global Perspective competency is about understanding and navigating the legal, regulatory, and compliance environments that govern global operations. It focuses on knowing the rules--jurisdictions, trade agreements, sanctions, tariffs, political stability, and local regulatory requirements--and ensuring the organization operates within those boundaries.
- Alignment: Alignment is about ensuring that global decisions, partners, processes, and teams all move in the same strategic direction. It focuses on harmonizing global initiatives with corporate goals, balancing consistency with local adaptation, and translating enterprise strategy into region-specific objectives.
- Strategy: Strategy within the Global Perspective competency is about designing and steering the organization's global direction. It focuses on interpreting global trends, defining business models, shaping cross-border operating structures, and making deliberate choices about where and how the company competes internationally.
- Impactful: Impactful is about how an individual behaves, executes, and influences outcomes in global contexts. It reflects the ability to operate effectively in foreign markets, make decisions that account for global economic forces, secure resources abroad, and coordinate global activities such as outbound distribution or information-system integration.
Why is Global Perspective important?
Global Perspective is vital for businesses because it enables them to operate intelligently and competitively in an interconnected world. Organizations today face global supply chains, international regulations, and diverse customer bases that require awareness of worldwide trends and cultural nuances. A company with global perspective can anticipate disruptions, identify emerging opportunities, and adapt strategies to shifting market demands. This competency helps leaders align operations across borders, manage risk, and make informed decisions that strengthen resilience and long-term value creation. It transforms global complexity into strategic advantage by connecting insights from multiple regions into cohesive, forward-looking plans.
Global Perspective enhances collaboration and innovation. Businesses that communicate effectively across cultures, build alliances with international partners, and integrate cross-border teams gain access to broader talent, ideas, and resources. They can design sustainable global value chains, balance offshoring and onshoring decisions, and ensure compliance with diverse legal and regulatory frameworks. By fostering cultural understanding and alignment, organizations create trust, improve execution, and deliver products and services that resonate globally. In essence, Global Perspective empowers companies to grow responsibly, compete effectively, and create lasting impact in a world defined by global interdependence.
Global Perspective enhances collaboration and innovation. Businesses that communicate effectively across cultures, build alliances with international partners, and integrate cross-border teams gain access to broader talent, ideas, and resources. They can design sustainable global value chains, balance offshoring and onshoring decisions, and ensure compliance with diverse legal and regulatory frameworks. By fostering cultural understanding and alignment, organizations create trust, improve execution, and deliver products and services that resonate globally. In essence, Global Perspective empowers companies to grow responsibly, compete effectively, and create lasting impact in a world defined by global interdependence.
What are key aspects of Global Perspective?
How can I improve my Global Perspective?
- Engage continuously with global information sources to strengthen Awareness. A manager can follow international news, industry reports, and regional market analyses to stay attuned to emerging trends and disruptions. They can also participate in global training, conferences, and cross-border learning opportunities to deepen their understanding of how different markets operate. Over time, this habit builds a sharper sense of how global forces influence local decisions.
- Develop Insight by analyzing global risks and opportunities before they materialize. Managers can regularly assess how geopolitical shifts, supply-chain vulnerabilities, or technological advancements might affect their organization. They can also practice scenario planning to anticipate multiple possible futures and prepare adaptive responses. This forward-looking mindset helps them make decisions that strengthen long-term global value creation.
- Strengthen Analytical capability by comparing data across regions, cultures, and regulatory environments. A manager can learn to interpret international datasets, understand regional business norms, and evaluate how local regulations shape global operations. They can also seek diverse perspectives from colleagues abroad to validate assumptions and avoid blind spots. This disciplined approach ensures decisions are grounded in evidence rather than intuition alone.
- Improve Communication by adapting messages to cultural norms and global audiences. Managers can practice adjusting tone, pacing, and clarity when working across languages and time zones. They can also learn to check for understanding without causing discomfort, especially when cultural norms discourage direct disagreement. These habits reduce miscommunication and build trust in global interactions.
- Build Alliances by cultivating relationships with partners, teams, and stakeholders across borders. A manager can schedule regular touchpoints with offshore and onshore colleagues to understand their priorities, constraints, and working styles. They can also demonstrate reliability and follow-through, which are universally recognized signals of trustworthiness. Over time, these relationships become strategic assets that support collaboration and innovation.
- Expand Cross-Cultural Understanding by immersing themselves in diverse perspectives and working styles. Managers can seek mentorship from colleagues with international experience or participate in cultural competency training. They can also reflect on their own assumptions and biases to better appreciate how others interpret information and make decisions. This openness enables them to lead global teams with empathy, respect, and cohesion.
What are the benefits of Global Perspective?
Having a good global perspective significantly enhances a managers' ability to operate effectively and achieve long-term success.
- Improved Decision-Making: It strengthens strategic decision-making by helping leaders see how global trends, risks, and opportunities influence local outcomes.
- Improved Collaboration: It improves collaboration by enabling teams to work effectively across cultures, time zones, and communication styles.
- Enhanced Innovation: It enhances innovation by exposing organizations to diverse ideas, technologies, and problem-solving approaches from around the world.
- Increased Resilience: It increases resilience by helping leaders anticipate disruptions in global markets, supply chains, and regulatory environments.
- New Markets: It expands organizational reach by identifying new markets, partnerships, and value-creation opportunities across borders.
360-Feedback questions that measure Global Perspective
Awareness
Awareness in the Global Perspective competency is about perceiving, gathering, and understanding global information. It reflects an employee's ability to scan the world, recognize what is happening, and build a foundational mental map of global systems, markets, and cultural contexts. Someone strong in Awareness tracks global issues, monitors geopolitical and regulatory shifts, understands how foreign markets function, and seeks regional perspectives to ensure they see the full picture. The emphasis is on comprehension and observation--being informed, curious, and attuned to global dynamics that may influence the company.
- Attends training seminars and conferences to increase skills in working with others globally.
- Understands global systems such as the global economy.
- Analyzes global issues/problems that are having a large impact on the Company.
- Demonstrates working knowledge of global transactions.
- Aware of global market trends including shifts in demand, emerging technologies, and demographic changes.
- Monitors geopolitical developments, trade policies, and international regulatory changes to anticipate how global shifts may affect operations, customers, or supply chains.
- Understands the "basics" as to how foreign markets function and operate.
- Seeks input from colleagues and partners in different regions to understand how global events or market conditions are perceived locally, ensuring decisions reflect diverse perspectives.
- Understands the commitments & requirements of overseas customers.
- Understands global and local business environments.
Insight
Insight is about interpreting, synthesizing, and acting on that global information to create organizational value. It moves beyond understanding into judgment, foresight, and strategic application. A manager demonstrating Insight uses their global knowledge to anticipate opportunities and risks, assess overseas partners, recognize scalable innovations, and understand the company's competitive position worldwide. Insight is inherently action-oriented and strategic: it turns global awareness into decisions, adaptations, and improvements that strengthen performance across markets.
- Applies knowledge of overseas markets.
- Anticipates opportunities, mitigates risks, and makes informed strategic decisions that strengthen global organizational value.
- Understands the capabilities, maturity, and capacity of foreign affiliates.
- Recognizes the company's position in the global marketplace.
- Assesses overseas vendors for capabilities, maturity, technology stack, and cultural fit.
- Implements changes as a result of having learned from experiences in overseas assignments.
- Identifies local innovations that could scale globally.
- Anticipates the effects of global disruptions on local operations.
Analytical
Analytical within the Global Perspective competency focuses on an employee's ability to interpret complex global information, evaluate patterns, and make evidence-based assessments. It emphasizes scanning worldwide trends, analyzing regulatory landscapes, assessing competitive forces, and identifying capability gaps or partnership opportunities across borders. This dimension is fundamentally about thinking: evaluating risks, understanding interdependencies, interpreting multilingual data, and tracking performance metrics for overseas operations. Analytical strength shows up when a manager can take vast, diverse global inputs and convert them into structured insights that guide decisions about markets, partners, cost efficiencies, and strategic fit.
- Can effectively deliver presentations to international clients.
- Evaluates risk, complexity, and interdependencies before recommending relocation.
- Identifies gaps in the company's capabilities that could be filled through partnership.
- Identifies business functions that benefit from cost efficiencies and specialized expertise offered in other countries.
- Monitors industry trends to spot complementary strengths in other organizations.
- Can effectively interpret and analyze data in several languages.
- Tracks service quality, productivity, and cost savings for overseas locations.
- Scans the external environment for complementary partners, evaluating strategic fit, and initiating collaborative discussions.
- Analyzes worldwide trends, regional dynamics, regulatory landscapes, and competitive forces.
Communication
Communication centers on an employee's ability to connect, convey, and collaborate effectively across cultures, languages, and geographies. It involves listening respectfully, adapting communication styles to cultural norms, facilitating dialogue across time zones, and ensuring clarity in expectations and deliverables. Communication is fundamentally about interaction: enabling understanding among multicultural teams, translating local issues into globally relevant terms, and sharing global insights with domestic colleagues so decisions reflect international realities. Where Analytical is about making sense of the global environment, Communication is about ensuring people across that environment can work together, understand one another, and move in the same direction.
- Communicates effectively on a multi-lingual basis.
- Facilitates open communication with individuals from other countries.
- Excellent communication skills to conduct effective business with individuals from different cultures and/or countries.
- Able to listen and understand others and discuss issues in a respectful way.
- Comfortable using teleconferencing equipment to facilitate meetings with others abroad.
- Shares global market insights, regulatory updates, and cultural considerations with domestic teams to ensure decisions are informed by international realities.
- Facilitates cross-border collaboration by translating complex local issues into globally relevant terms that colleagues in other regions can easily understand.
- Clarifies expectations, timelines, and deliverables with international partners to prevent ambiguity caused by time-zone differences, language nuances, or cultural assumptions.
- Encourages open dialogue among multicultural teams by creating a safe environment where individuals from different countries feel comfortable expressing viewpoints and raising concerns.
- Adapts communication style to align with cultural norms, ensuring messages are understood without misunderstanding or offense across diverse global audiences.
Builds Alliances
Builds Alliances within the Global Perspective competency is about strategic relationship-building across borders. It focuses on forming, nurturing, and aligning partnerships that create mutual value for the organization and its global stakeholders. This dimension emphasizes trust, cultural compatibility, shared goals, and long-term collaboration. A manager strong in Builds Alliances connects global opportunities to strategy, cultivates reliable cross-regional relationships, bridges gaps between dispersed teams, and engages diverse groups to strengthen cooperation. The core idea is people and partnership: identifying the right partners, earning their confidence, and ensuring collaboration flows smoothly across cultures, functions, and geographies.
- Cultivates long-term global relationships with international stakeholders by consistently demonstrating reliability, transparency, and respect for regional business norms.
- Aligns global partners around shared goals by clearly communicating mutual benefits, expected outcomes, and global strategic priorities.
- Builds internal support for potential global alliances.
- Identifies international alliance structures that maximize mutual value.
- Evaluates potential global partners not only for capability but for cultural compatibility, ethical alignment, and ability to contribute value.
- Builds strong partnerships with offshore teams to enhance efficiency, access specialized expertise, and support long-term organizational value creation.
- Proactively bridges gaps between geographically dispersed teams by facilitating introductions, encouraging knowledge exchange, and removing barriers to cross-regional cooperation.
- Solicits and engages diverse groups in organizational processes.
- Seeks opportunities for strategic alliances.
- Connects global alliance opportunities to broader organizational strategy.
Global Value/Supply Chains
Global Value/Supply Chains is about designing, managing, and optimizing the operational systems that move products, services, and capabilities across borders. It focuses on how the organization participates in global production networks--sourcing, logistics, distribution, risk mitigation, and cost/value optimization. A manager strong in this dimension anticipates supply-chain disruptions, aligns sourcing with sustainability and regulatory requirements, builds relationships with suppliers and logistics partners, and integrates global production data to improve efficiency and resilience. The core idea is operations and value flow: ensuring that global inputs, processes, and outputs work together to strengthen competitiveness, reduce risk, and create scalable global value.
- Leverages participation in global value chains (GVCs) to access new markets and capabilities.
- Anticipates global supply-chain risks (such as geopolitical shifts, currency volatility, or regional disruptions) and proactively adjusts sourcing or production plans to maintain continuity.
- Engages in global value chains (GVCs) to strengthen the organization's competitive position.
- Addresses global supply chain issues.
- Aligns global supply-chain decisions with sustainability, ethical sourcing, and regulatory requirements in each region.
- Collaborates across global value chains (GVCs) to enhance efficiency, quality, and global reach.
- Creates efficient and effective global supply chain processes.
- Integrates insights from global production, distribution, and market data to optimize cost structures and create value across regions.
- Builds strong relationships with international suppliers and logistics partners to improve reliability, reduce lead times, and enhance the organization's global operational resilience.
- Establishes global product flows for raw materials.
Offshoring/Onshoring
Offshoring/Onshoring within the Global Perspective competency is about designing, managing, and optimizing where work is performed globally--and ensuring those decisions strengthen long-term organizational value. It focuses on evaluating cost structures, talent pools, operational risks, and strategic alignment to determine which functions belong offshore or onshore. This dimension is operational and structural: coordinating cross-border transitions, establishing governance, integrating offshore teams, mitigating disruptions, and ensuring unified standards and workflows across distributed operations. While cultural understanding helps these transitions succeed, the core of Offshoring/Onshoring is global operating-model design, execution, and continuous refinement.
- Ensures seamless reintegration of processes during onshoring by coordinating knowledge transfer and minimizing service disruption.
- Anticipates and mitigates disruptions during the offshoring transition period.
- Analyzes cost structures, talent availability, operational risks, and long-term organizational capability to determine onshoring/offshoring of business functions.
- Monitors global regulatory, tax, and geopolitical changes to determine necessary adjustments for offshoring/onshoring of business functions.
- Creating shared goals, KPIs, and performance dashboards with offshore affiliates.
- Ensuring offshore teams feel integrated into the broader organization.
- Establishes clear governance structures and communication channels to facilitate offshoring.
- Assesses the alignment of offshoring with long-term strategic goals.
- Aligns onshore and offshore teams around shared standards, workflows, and performance expectations to create a unified, globally distributed operating model.
- Fosters trust, collaboration, and cultural understanding between offshore affiliates.
- Coordinates cross-functional and cross-border teams to ensure continuity of service during offshoring.
- Identifies opportunities to expand or refine offshoring operations.
Cross-Cultural Understanding
Cross-Cultural Understanding is about how people from different cultures think, communicate, and work--and how an employee adapts to those differences to build trust and collaboration. It emphasizes curiosity, respect, cultural awareness, and the ability to navigate diverse beliefs, behaviors, and work norms. This dimension is interpersonal and relational: creating inclusive environments, appreciating diverse perspectives, adapting behavior to cultural expectations, and helping teams work effectively across borders. While Offshoring/Onshoring may require cultural sensitivity, Cross-Cultural Understanding is fundamentally about human connection and cultural intelligence, not operational restructuring or global workflow design.
- Understands how cultures differ and how these differences impact work behavior.
- Understands and appreciates the perspectives offered by others with different cultural backgrounds.
- Respects individual differences.
- Demonstrates a curiosity about diverse individuals and cultures.
- Works well with others from different cultural backgrounds.
- Creates an environment where individual differences are valued and supported.
- Is aware of the culture, behaviors, identities and beliefs of others.
- Sets the example for team on importance of cultural awareness.
- Develops both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees, customers, and shareowners.
- Develops both the cultural awareness and business skills to grow our business in all countries, and work effectively across borders with employees and customers.
Relationships
Relationships within the Global Perspective competency focus on building and sustaining strong, trust-based connections with individuals and organizations across borders. This dimension emphasizes positive interactions, cultural sensitivity, and long-term engagement with customers, suppliers, regulators, and colleagues worldwide. It is fundamentally about depth and continuity: investing time to understand cultural expectations, maintaining ongoing contact, supporting international partners during challenges, and ensuring that global stakeholders feel valued and understood. Relationships are about strengthening the human fabric of global work--trust, rapport, reliability, and mutual benefit.
- Builds working relationships with others across cultures.
- Has positive interactions with individuals from different cultures and backgrounds.
- Forms strong client relationships with international partners.
- Considers customers point of view when making decisions.
- Ensures all customer's unique needs are met with quality products and services.
- Proactively supports international colleagues by offering resources, guidance, or advocacy when regional challenges arise, reinforcing a sense of partnership and shared success.
- Forges new relationships among foreign suppliers.
- Invests time in understanding the cultural expectations, communication styles, and business norms of international partners to strengthen trust and reduce the risk of misunderstandings.
- Maintains ongoing contact with global stakeholders (suppliers, customers, affiliates, and regulators) to ensure relationships remain strong, responsive, and mutually beneficial over time.
- Maintains strong collaborative relationships with business process outsourcing (BPO) partners.
Collaborative
Collaborative focuses on how people work together across countries to solve problems, share knowledge, and achieve shared goals. It emphasizes teamwork, coordination, and collective action across cultures and geographies. This dimension is fundamentally about joint effort: facilitating cross-regional problem-solving, connecting colleagues with complementary expertise, building cohesion among dispersed teams, and enabling effective cooperation regardless of cultural differences. Collaboration is about the process of working together, whereas Relationships are about the quality and strength of the connections that make that collaboration possible.
- Cooperates with others on a global scale.
- Collaborates with others respectfully and effectively with other people regardless of differences in cultural backgrounds.
- Able to work with others from different cultures and countries.
- Is able to work with individuals having different backgrounds and cultures.
- Engages in problem solving with individuals outside of the country.
- Collaborates with teams overseas.
- Connects colleagues from different countries who have complementary expertise, enabling cross-regional learning, innovation, and mutual support.
- Facilitates joint problem-solving sessions across countries by ensuring all regions contribute insights, constraints, and cultural perspectives.
- Builds cohesion among geographically dispersed teams by creating shared rituals, communication norms, and collaboration practices that bridge cultural differences.
- Identifies where collaboration with other organizations can create mutual advantage.
- Works with teams from other countries.
Global Legal/Regulatory/Compliance
Global Legal/Regulatory/Compliance within the Global Perspective competency is about understanding and navigating the legal, regulatory, and compliance environments that govern global operations. It focuses on knowing the rules--jurisdictions, trade agreements, sanctions, tariffs, political stability, and local regulatory requirements--and ensuring the organization operates within those boundaries. This dimension is fundamentally about risk, governance, and obligation: assessing legal frameworks in host countries, ensuring compliance with both global standards and local laws, and recognizing how differing regulatory regimes shape business activities. It is rooted in protecting the organization, avoiding legal exposure, and making informed decisions based on the external legal environment.
- Demonstrates awareness of the legal jurisdictions and compliance obligations that shape organizational operations.
- Understands the legal jurisdictions and regulatory requirements that govern the organization's operations.
- Maintains a clear grasp of the legal frameworks and regulatory requirements governing the company's global and local operations.
- Recognizes how varying legal and regulatory regimes impact business activities across regions.
- Assesses legal, regulatory, and compliance requirements in host countries.
- Understands geopolitical and regulatory factors such as trade agreements, tariffs, sanctions, and political stability.
- Has some understanding of legal systems outside of the US but knows how and when to obtain more specific advice and counsel.
- Ensures compliance with global standards and local regulations.
- Understands the legal and regulatory environments across all operating jurisdictions.
Alignment
Alignment is about ensuring that global decisions, partners, processes, and teams all move in the same strategic direction. It focuses on harmonizing global initiatives with corporate goals, balancing consistency with local adaptation, and translating enterprise strategy into region-specific objectives. This dimension is fundamentally about strategic coherence and organizational unity: clarifying roles and decision rights across borders, reviewing partner fit, adjusting processes as needs evolve, and ensuring vendors and affiliates support long-term business goals. While legal/regulatory knowledge may inform alignment decisions, Alignment is ultimately about strategic fit and coordinated execution, not legal compliance.
- Ensures alignment with corporate standards, culture, and performance expectations.
- Plans and oversees knowledge transfer, documentation, and training of international affiliates.
- Assesses whether a potential global partner aligns with long-term business goals.
- Translates enterprise-level goals into clear, region-specific objectives to better align international teams.
- Facilitates alignment across borders by clarifying roles, decision rights, and accountability structures.
- Adjusts processes as business needs evolve.
- Ensures global initiatives, local adaptations, and regional decisions all reinforce the organization's long-term strategic direction across countries.
- Balances global consistency with local adaptation.
- Regularly reviews global partner performance and strategic fit to maintain alignment as markets, technologies, and organizational needs evolve.
- Ensures vendors can meet both current and future business needs.
Strategy
Strategy within the Global Perspective competency is about designing and steering the organization's global direction. It focuses on interpreting global trends, defining business models, shaping cross-border operating structures, and making deliberate choices about where and how the company competes internationally. This dimension is fundamentally about intentional, forward-looking design: aligning personal and organizational vision with global strategy, restructuring operations across borders, pursuing strategic alliances, and translating global insights into actionable plans for regions and divisions. Strategy is the blueprint--how the organization positions itself, allocates resources, and builds long-term competitive advantage in a global environment.
- Aligns personal vision with global strategies.
- Strategically restructures operations across borders to improve efficiency, capability, and competitiveness.
- Strategically relocates business functions to affiliated enterprises abroad.
- Opens dialogue with organizations that offer complementary strengths.
- Translates global trends into local strategies.
- Seeks opportunities for strategic global alliances.
- Defines global business models for divisions in the organization.
- Implements business process outsourcing (BPO) for strategic purposes.
- Defines global strategies to meet supply chain challenges.
Impactful
Impactful is about how an individual behaves, executes, and influences outcomes in global contexts. It reflects the ability to operate effectively in foreign markets, make decisions that account for global economic forces, secure resources abroad, and coordinate global activities such as outbound distribution or information-system integration. This dimension is fundamentally about action, adaptability, and personal effectiveness: embracing global assignments, learning from setbacks, challenging assumptions, and making decisions that reflect both macro-level forces and on-the-ground realities. While Strategy defines the direction, Impactful reflects the ability to drive meaningful results within that direction--through behavior, execution, and global operational contribution.
- Accepts setbacks and challenges in foreign markets as improvement opportunities
- Exemplifies the skills of a global worker.
- Volunteers for experiences and assignments abroad.
- Understands the global economic impact of business decisions.
- Coordinates the global outbound distribution of products and services.
- Is able to get appropriate resources from foreign market.
- Takes off the blinders of the usual way of doing business. Considers that there are other ways many which may be better.
- Develops information systems to help integrate global business activities.
- Makes decisions that consider both macro forces and micro realities.