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Continuous Improvement - Competency

360-Feedback questions that measure Continuous Improvement

• Maintains a commitment to continual improvement.
• Stays deeply committed to continuous improvement as an integral part of everyday practice.
• Committed to continuous quality improvement.
• Establishes priorities for continual improvement.
• Demonstrates a strong commitment to continuous quality improvement.
• Consistently prioritizes and invests personal effort in continuous improvement.
• Demonstrates sustained commitment and personal focus on continuous improvement initiatives.
• Shows unwavering dedication to advancing continuous improvement efforts.
• Is always trying to improve things in the department.
• Views continual improvement as a vital ingredient in the organization's survival.
• Exhibits persistent focus and commitment to improving processes and performance.
• Maintains strong, ongoing engagement in driving continuous improvement.
• Views continuous improvement as a core tenet of the department.

• Gives employees the authority and tools to drive their own improvement efforts.
• Enables employees to independently identify and implement improvements.
• Rewards employees for making improvements in the job.
• Fosters a culture where employees take ownership of process improvements.
• Builds employee confidence and capability so they can make improvements without supervision.
• Encourages employees to challenge existing processes and propose innovative alternatives.
• Invites employees to take the lead in improvement initiatives and supports them in taking ownership of outcomes.
• Supports employees in making informed, independent decisions to enhance their work.
• Actively removes obstacles that limit employees' ability to drive improvements in their work.
• Encourages employees to take initiative in improving processes and solving problems.
• Provides employees with the information, context, and resources needed to confidently make independent improvement decisions.
• Promotes employee involvement in continuous improvement efforts.

• Searches for new methods, techniques, and processes that increase efficiency and reduce costs.
• Looks for ways to improve work processes and procedures.
• Improves production processes and procedures.
• Sources better suppliers for a more efficient supply chain.
• Streamlines processes by removing non-value-added steps to reduce cycle times and improve flow.
• Improves production, management, and training processes.
• Continuously improves service strategies and systems.
• Examines tasks and processes to identify opportunities for streamlining and improvement.
• Continually seeks opportunities to improve efficiency.
• Strives to continually improve the quality, cost, and timeliness of products and services.
• Identifies opportunities to improve workflow processes through the better use of technology.
• Incorporates Total Quality Control processes into the production line.
• Improves production processes to prevent defects.

• Drives higher throughput by fine-tuning machine operations.
• Maximizes machine throughput.
• Enhances process flow by making fine adjustments to increase machine output.
• Optimizes machine performance to boost output.
• Monitors key performance indicators and adjusts processes proactively to maintain optimal performance.
• Implements small, rapid adjustments that optimizes speed, accuracy, and output quality.
• Analyzes workflow data to identify bottlenecks and implements targeted improvements to increase efficiency.
• Improves equipment efficiency to raise production flow.
• Optimizes resource allocation to ensure equipment, materials, and labor are used at peak effectiveness.
• Maintains management systems that drive ongoing improvements in effectiveness and reliability.

• Takes part in training to expand continuous improvement capabilities.
• Looks for ways to expand and learn new job skills.
• Promotes training and development opportunities to enhance job performance.
• Ensures employees are properly trained for their positions.
• Ensures employees have the appropriate competencies and tools for the job.
• Shares newly learned techniques or insights with coworkers to strengthen team capability and spread best practices.
• Participates in corporate sponsored training and development opportunities.
• Attends conferences and workshops to better understand best practices used by other companies.
• Encourages learning and professional development of employees to improve the workforce.
• Seeks out expert guidance or mentorship to deepen technical and professional skills that support improvement efforts.
• Keeps up to date on newest research and technology.
• Proactively identifies skill gaps (personal or team-wide) and recommends training solutions to close them.

• Collaborates with upstream and downstream partners to optimize end-to-end workflow performance.
• Engages subject-matter experts from other functions to strengthen problem diagnosis and solution design.
• Facilitates joint problem-solving sessions that integrate diverse functional perspectives.
• Forms cross-functional Operational Improvement Teams representing every department.
• Encourages collaborative efforts across departments to highlight shared dependencies and workflow connections.
• Shares process data and insights across departments to build a unified understanding of improvement opportunities.
• Facilitates cross-department teamwork that reveals how roles and processes connect across the organization.
• Actively seeks input from other departments for improvements that may affect processes or outcomes.
• Establishes improvement teams composed of members from all functional areas.
• Assembles multi-department teams to drive continuous improvement initiatives.
• Promotes cross-functional projects that build awareness of operational interdependencies.
• Ensures improvement plans consider cross-functional impacts, dependencies, and constraints.
• Creates opportunities for cross-functional collaboration to help employees understand organizational interdependencies.
• Builds relationships with leaders in other functions to coordinate improvement priorities and avoid siloed efforts.

• Applies engineering knowledge to optimize production operations.
• Identifies subtle inefficiencies in equipment or workflow that require expert understanding to detect and correct.
• Uses expertise to identify and implement production line improvements.
• Employs technical insight to strengthen production processes.
• Integrates technical know-how to upgrade and streamline production lines.
• Translates technical concepts into practical guidance that helps teams improve processes and equipment performance.
• Leverages technical skills to improve line efficiency and reliability.
• Evaluates complex technical trade-offs to select the most effective improvement strategies.
• Uses technical expertise to enhance production line performance.
• Applies specialized knowledge to redesign processes for greater stability, accuracy, and throughput.
• Diagnoses performance issues by interpreting technical data, trends, and system behavior to pinpoint root causes.
• Applies advanced analytical methods to validate improvement ideas and ensure they deliver measurable gains.

• Takes preemptive steps to eliminate factors that could impair workflow efficiency.
• Proactively addresses risks that decrease productivity.
• Prevents productivity downtime by addressing risks in advance.
• Monitors emerging issues and intervenes early to sustain productivity.
• Identifies and mitigates productivity-reducing risks before they escalate.
• Is proactive about reducing errors in production.
• Uses engineering judgment to anticipate potential failures and implement preventive improvements.
• Actively reduces potential disruptions that could hinder productivity.
• Focuses on reducing customer dissatisfaction.

• Promotes a culture where accuracy and quality on the first pass are expected.
• Underscores the value of producing error-free work from the outset.
• Prepares workflows and materials in advance to minimize errors and prevent rework.
• Identifies and eliminates common sources of first-pass defects to strengthen process reliability.
• Reinforces a first-time-right mindset among employees.
• Ensures employees have clear instructions, standards, and resources so work can be completed correctly on the first attempt.
• Implements checks and safeguards that help teams deliver correct results without needing corrections.
• Invests in doing the job right the first time.
• Verifies readiness (tools, information, and conditions) before work begins to support first-time accuracy.
• Stresses the importance of getting work done correctly the first time.
• Instills the expectation that tasks should be completed correctly on the initial attempt.
• Strives to produce correct results the first time.

• Strives to attain 100% customer satisfaction through continuous improvement.
• Prioritizes issues based on customer feedback.
• Surveys customers on a daily basis.
• Regularly collects assessments and rating data from customers.
• Regularly assesses the level of customer satisfaction to measure continuous improvement.
• Meets and exceeds customer expectations through continuous improvements in product quality.
• Uses measures of customer satisfaction to monitor continuous improvement efforts.
• Measures customer satisfaction and retention.
• Implements a customer satisfaction improvement model.
• Driven to continuously improve ratings from customers.
• Collects customer assessments and perceptions from multiple sources.
• Uses customer expectations to drive process improvements.

• Establishes measures of quality to track improvements.
• Uses visual management tools (charts, dashboards, control boards) to communicate performance levels clearly.
• Examines year-over-year comparisons to identify areas where improvements are needed.
• Analyzes defect, scrap, or rework data to pinpoint where quality breakdowns occur.
• Establishes decision points during the production process at which quality is reviewed and assessed.
• Establishes key performance metrics and targets.
• Determines current levels of performance and establishes new levels to be achieved.
• Validates improvement ideas with data before recommending changes to processes or workflows.
• Collects accurate process data to identify trends, variations, and emerging performance issues.
• Uses measurement tools and techniques to verify whether improvements are producing the intended results.
• Tracks cycle times, throughput, or other operational metrics to evaluate process efficiency.
• Monitors key performance indicators regularly to detect deviations from expected standards.

• Focuses on problem solving and statistical tools to improve production KPIs.
• Uses statistical tools to drive a continuous improvement cycle.
• Researches the causes of current levels of performance and looks for improvements.
• Holds regular Critical Incident interviews/meetings to reduce errors and losses.
• Analyzes processes to determine areas for improvement.
• Investigates the root causes of problems.
• Uses root-cause analysis to eliminate recurring issues that limit operational performance.
• Uses statistical thinking to evaluate process performance and identify opportunities for measurable improvement.
• Uses appropriate analytical tools at each stage of the problem solving process.
• Evaluates the effectiveness of improvements.

• Collects and interprets process data to uncover root causes and guide targeted improvements.
• Drives the implementation of Six Sigma methodologies across the production process.
• Promotes the adoption of Six Sigma methodologies into the production process.
• Applies Six Sigma problem-solving tools (such as DMAIC, fishbone diagrams, or Pareto analysis) to identify and eliminate process defects.
• Advances the organization's use of Six Sigma techniques to enhance process performance.
• Facilitates the incorporation of Six Sigma methods into core production activities.
• Implements control plans and monitoring methods to sustain gains achieved through Six Sigma projects.
• Encourages and supports the use of Six Sigma tools to improve production quality.
• Uses data-driven analysis to validate improvement ideas and ensure changes reduce variation and improve quality.
• Champions the integration of Six Sigma practices into production workflows.
• Participates in Six Sigma projects that reduce waste, improve flow, and enhance process capability.

• Applies scientific testing methods to establish optimal operational parameters.
• Uses structured A/B testing to pinpoint ideal process settings.
• Runs controlled trials to identify optimal operating parameters.
• Creates space for employees to test ideas and experiment with new approaches without fear of blame.
• Designs and executes experiments to determine the most effective operating conditions.
• Employs data-driven experimental methods to determine the best operating conditions.
• Conducts systematic experiments to refine and optimize process performance.

• Builds processes capable of sustaining quality under changing conditions.
• Creates durable, high-reliability workflows that perform well under stress.
• Designs production systems that can absorb disruptions and maintain output.
• Strengthens process design to reduce defects and improve reliability.
• Engineers processes that withstand variation and maintain consistent performance.
• Implements design strategies that enable the production line to recover quickly from disturbances.
• Integrates resilience features into the production line to ensure continuity and stability.
• Develops processes that are resilient, stable, and less prone to failure.
• Enhances production line resilience through thoughtful engineering and risk mitigation.
• Builds redundancy and robustness into production operations.

• Implements best practices to improve product design and quality.
• Pursues excellence by aligning work with industry best practices.
• Commits to adopting best-practice methods in everyday operations.
• Strives to operate at recognized best-practice levels.
• Aligns work processes with established best-practice approaches.
• Strives to achieve best-practice standards in all work processes.
• Model best-practice approaches to work.
• Researches best practices to implement within the company.
• Encourages engineers to look for better manufacturing methods.
• Standardizes best-practice methods to ensure consistent, high-efficiency execution across teams or shifts.
• Generates and implements effective improvement plans.

• Develops and promotes top-tier performance benchmarks across the organization.
• Sets industry-leading performance standards and benchmarks.
• Participates in competitive benchmarking studies such as: American Customer Satisfaction Index (ACSI), Consumer Reports Ratings, and JD Power and Associates.
• Defines and implements best-in-class performance benchmarks.
• Compares the organization's performance to industry benchmarks.
• Establishes high-performance standards aligned with global best practices.
• Creates benchmark criteria that reflect world-class operational excellence.

• Provides assistance to employees to resolve production issues.
• Supports the department's quality improvement efforts.
• Assists employees when needed.
• Coaches employees in problem-solving methods so they can independently diagnose and address issues.
• Acquires necessary resources to maintain continual improvement efforts.

• Encourages an employee culture of continuous improvement to seek out better ways of doing things.
• Open to the suggestions from others.
• Willingly gives advice to others.
• Creates a culture of knowledge sharing to facilitate continuous improvement.
• Shares information regarding new technologies with other team members.
• Asks questions and solicits feedback.
• Fosters a culture of open communication and continuous improvement.
• Pursues efforts to improve by seeking feedback from others.

• Provides bonuses and incentives to employees for quality improvements.
• Improves indices of employee satisfaction.
• Seeks continual improvement in employee performance and satisfaction measures.
• Establishes a culture of high quality.
• Focuses on improving internal management leadership index scores.