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Competency: Conflict Management

People Skills
Interpersonal Skills
Trustworthy
Responsible
Client Focus
Customer Focus
Empowering Others
Developing Others
Co-worker Development
Coaching
Partnering/Networking
Conflict Management
Teamwork
Recognition
Others


Other Viewpoints

Communication
  • Discusses conflict situations with supervisor.
  • Facilitates constructive dialog with stakeholders.
  • Is open and honest to avoid misunderstandings.
  • Facilitates dialog between stakeholders.
  • Facilitates dialog between team members.


Compromise
  • Identifies potential opportunities for compromise.
  • Assists team members by helping them see the other point of view.
  • Helps employees to think through alternative ways to resolve conflict situations.
  • Persuades others to accept personal transformation.
  • Persuades others to accept ideas that may be difficult and uncomfortable.
  • Finds common ground between parties.
  • Gets both sides to agree on a common framework.
  • Resolves conflicts by identifying potential opportunities for compromise.


Expectations
  • Clearly expresses expectations to others.
  • Clarifies expectations.
  • Tempers expectations.


Identification
  • Examines differences and disagreements for creative and strategic resolutions.
  • Exposes conflicts for resolution.
  • Identifies areas of agreement and common ground.
  • Identifies areas of agreement and common ground to form basis of resolution.
  • Determines what issues can be agreed upon.
  • Identifies the root cause of the problems.
  • Reads situations accurately and quickly.


Alignment
  • Helps align team members toward a common goal.
  • Establishes roles and responsibilities.
  • Establishes roles and responsibilities of team members.


Relationships
  • Guides others toward establishing strong relationships.
  • Able to persuade and influence others.
  • Works with others as needed to facilitate resolution of conflicts.


Grievances
  • Deals effectively with employee grievances.
  • Able to settle disputes equitably.
  • Able to resolve issues.
  • Settles disputes amicably.
  • Settles disputes with agreement from both parties.
  • Settles disputes resulting in a win-win for both parties.


Rules
  • Ensures productive business relationships.
  • Explains rules for engagement.
  • Describes the protocols to be used.


Prevention
  • Identifies and takes steps to prevent potential confrontations.


Business Oriented Resolutions
  • Turns conflicts into action that creates business results.


Attitude
  • Remains calm and nonjudgmental.