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Competencies and Items List
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Competency: Conflict Management
Tries to understand others' point of view before making judgments
Shares competing viewpoints to expand viewpoints.
Prepares team members to accept differing view points.
Helps others to see perceptions that they have about an issue.
Helps others avoid misperceptions.
Helps others avoid misperceptions about issues.
Combines ideas and viewpoints of different team members.
Combines different ideas and viewpoints.
Discusses conflict situations with supervisor.
Facilitates constructive dialog with stakeholders.
Is open and honest to avoid misunderstandings.
Facilitates dialog between stakeholders.
Facilitates dialog between team members.
Identifies potential opportunities for compromise.
Assists team members by helping them see the other point of view.
Helps employees to think through alternative ways to resolve conflict situations.
Persuades others to accept personal transformation.
Persuades others to accept ideas that may be difficult and uncomfortable.
Finds common ground between parties.
Gets both sides to agree on a common framework.
Resolves conflicts by identifying potential opportunities for compromise.
Clearly expresses expectations to others.
Examines differences and disagreements for creative and strategic resolutions.
Exposes conflicts for resolution.
Identifies areas of agreement and common ground.
Identifies areas of agreement and common ground to form basis of resolution.
Determines what issues can be agreed upon.
Identifies the root cause of the problems.
Reads situations accurately and quickly.
Helps align team members toward a common goal.
Establishes roles and responsibilities.
Establishes roles and responsibilities of team members.
Guides others toward establishing strong relationships.
Able to persuade and influence others.
Works with others as needed to facilitate resolution of conflicts.
Deals effectively with employee grievances.
Able to settle disputes equitably.
Able to resolve issues.
Settles disputes amicably.
Settles disputes with agreement from both parties.
Settles disputes resulting in a win-win for both parties.
Ensures productive business relationships.
Explains rules for engagement.
Describes the protocols to be used.
Identifies and takes steps to prevent potential confrontations.
Business Oriented Resolutions
Turns conflicts into action that creates business results.
Remains calm and nonjudgmental.
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