Competency: Client Focus

People Skills

Interpersonal Skills
Trustworthy
Responsible
Client Focus
Customer Focus
Empowering Others
Developing Others
Co-worker Development
Coaching
Partnering/Networking
Conflict Management
Teamwork
Recognition
Others

Meets or Exceeds Requirements

Ensures client commitments and requirements are met or exceeded
Focuses the department on meeting requirements of clients.
Obtains feedback to ensure client needs are being met.
Satisfies client needs.
Attends to the client's needs in addition to the specific needs of the project.
Helps clients to feel satisfied with our work/services.

Identifies Opportunities

Looks for opportunities that have a positive impact on Clients.
Is pro-active in dealing with clients and addressing their needs.
Anticipates client needs.
Anticipates problems that the client may encounter.

Relationships

Forms strong client relationships
Maintains strong relationships with clients.
Interacts with clients to define roles, expectations, and responsibilities.
Promotes, implements, maintains and enhances relationships with clients.
Focuses on maintaining good relationships with clients.