Competency: Co-worker Development

People Skills

Interpersonal Skills
Trustworthy
Responsible
Client Focus
Customer Focus
Empowering Others
Developing Others
Co-worker Development
Coaching
Partnering/Networking
Conflict Management
Teamwork
Recognition
Others

Coaching

Adapts coaching and mentoring approach to meet the style or needs of individuals
Coaches/mentors individuals outside of direct team for performance improvement and to help them be effective coaches for others
Provides access to development resources for co-workers

Empowering

Gives others development opportunities through project assignments and increased job responsibilities

Establishes Goals and Expectations

Matches the competencies and confidence of the co-worker to the task when delegating assignments (i.e., uses Situational Leadership)
Sets and clearly communicates expectations, performance goals, and measurements to others
Sets high/stretch goals for individuals and teams

Teaches

Teaches Situational Leadership principles to team members

Performance Feedback

Provides ongoing feedback to co-workers on their development progress
Provides performance coaching for each co-worker to help him/her improve
Reviews others' work for quality and provides feedback
Writes complete developmental performance appraisals with clear goals, using SMART criteria
Writes performance reviews based upon facts and demonstrated behaviors

Addresses Poor Performance

Documents problematic performance issues and actions to be taken.
Provides specific, timely, meaningful feedback for Supervisor team when performance is substandard, pointing out deficiencies as they occur
Takes immediate action on poor performance
Works to identify root causes of performance problems

Monitors Performance

Monitors and assesses the performance levels of individuals and team, measuring them against targets

HR

Works with representatives from Training and HR to identify training needs and training-based solutions