Conflict Management - Performance Management Assessment Sample #8





Performance Management System:

Performance Assessments that include Conflict Management:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
Instructions:



Enter comments in each of the boxes below. Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the evaluation form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.


Competencies Included:
Conflict Management, Interpersonal Skills, Customer Focus, Teamwork, Strategic Focus, Action, Passion to Learn, Supervisory Skills, Analytical, Goals, Commitment To Result

Part 1: Skills and Accomplishments




  1. Please enter detailed information regarding the completion or current status of your goals. Be sure to cover the following points for each goal:
    1. Goal Description: Briefly describe the goal you set out to achieve. Include the objective and any specific targets or outcomes you aimed for.
    2. Completion Status: Indicate whether the goal has been fully completed, partially completed, or if it is still in progress. Specify the percentage of completion if applicable.
    3. Achievements and Outcomes: Describe any achievements or results that have come from working towards this goal. Highlight any significant milestones or successes.
    4. Challenges and Solutions: Discuss any challenges or obstacles you encountered while working towards this goal. Explain how you addressed or overcame these challenges.
    5. Learnings and Insights: Reflect on what you have learned from pursuing this goal. Share any insights or new skills you have gained through the process.
    6. Future Actions: Outline any next steps or future actions you plan to take in relation to this goal. If the goal is still in progress, provide a timeline for completion and any additional resources you might need.






  2. Please detail any professional development activities you have engaged in, such as college courses, additional training, seminars, and trade magazine readings. Include the skills or knowledge gained, how they have contributed to your role, and any future development plans or goals you have.






Part 2: Job Competencies


Conflict Management

Guides others toward establishing strong relationships. Identifies areas of agreement and common ground to form basis of resolution. Persuades others to accept ideas that may be difficult and uncomfortable. Is supportive of consensus and power sharing.
How have you performed this competency and what are your plans for improvement in this area?

Interpersonal Skills

Maintains open and regular communication with others. Understands the core issues of conversations. Creates an atmosphere that supports the open expression of ideas Assists employees that need help.
How have you performed this competency and what are your plans for improvement in this area?

Customer Focus

Creates innovative solutions to meet customer needs. ...friendliness and courtesy Ensures all customer commitments and requirements are met or exceeded. Focuses on providing excellent customer service.
How have you performed this competency and what are your plans for improvement in this area?

Teamwork

Makes decisions that positively impact team performance. Encourages open communication Joins with other team members to brainstorm solutions to the problem. Listens to other team members without interrupting them.
How have you performed this competency and what are your plans for improvement in this area?

Strategic Focus

Creates measures of performance and profitability to assess financial objectives. Supports changes being recommended from senior management. Creates a SWOT matrix to help analyze data. Uses strategic thinking to make better strategic decisions.
How have you performed this competency and what are your plans for improvement in this area?

Action

Prepares equipment at the start of the shift. Completes tasks despite obstacles encountered. Delegates tasks and assignments to subordinates as soon as a request has been made. Takes action in critical situations.
How have you performed this competency and what are your plans for improvement in this area?

Passion To Learn

Enhances value to the company through additional training and development. Stays up-to-date on emerging technologies. Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need. Creates an environment that supports personal development and exploration.
How have you performed this competency and what are your plans for improvement in this area?

Supervisory Skills

Facilitates conversations where each person can be heard. Intervenes immediately if disciplinary action is warranted. Instructs employees on the proper way to perform tasks. Successfully mediates conflicts between employees.
How have you performed this competency and what are your plans for improvement in this area?

Analytical

Selects the appropriate techniques for analysis. Prioritizes various actions to be taken when solving a problem. Identifies the root cause of a problem. Balances risks and costs with the rewards and probabilities of success when decisions.
How have you performed this competency and what are your plans for improvement in this area?

Goals

Understands & contributes to development of strategic goals. Conducts timely follow-up; keeps others informed on a need to know basis. Makes sure that team members have a clear idea of our group's goals. Goal Setting
How have you performed this competency and what are your plans for improvement in this area?

Commitment To Result

Encourages commitment in others to obtain results. Maintains persistence and dedication to achieving results. Creates a sense of urgency among the store team members to complete activities, which drive sales. Coordinates all department activities into a cohesive team effort.
How have you performed this competency and what are your plans for improvement in this area?

Part 3: Final Comments

Goals for Next Year
What are your goals for the next evaluation period?


Overall Comments
What final comments do you wish to enter for your assessment?