Conflict Management- 360 Degree Feedback Survey Sample #8

Questionnaires Measuring Conflict Management:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Sample Result Document:
Sample Results
Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.

When clicking your selection below, try to best fit the manager's actual behaviors to the scale provided.

If you are not sure, or unable to assess, select "Not Applicable" (N/A) option.

Please complete your response by .

Conflict Management

Agree Unsure Disagree N/A
  1. Assists team members by helping them see the other point of view.
  1. Tries to understand others' point of view before making judgments
  1. Deals effectively with employee grievances.
  1. Clearly expresses expectations to others.
  1. Discusses conflict situations with supervisor.

Interpersonal Skills

Agree Unsure Disagree N/A
  1. Is a role model for others
  1. Applies appropriate communication techniques to the situation.
  1. Is open and approachable
  1. Uses knowledge and charisma rather than position, power, or coercion to influence others
  1. Provides constructive feedback in a way that fosters acceptance and development.

Supervisory Skills

Agree Unsure Disagree N/A
  1. Promotes teamwork and cooperation within the department.
  1. Appropriately recognizes and rewards employees.
  1. Delegates effectively.
  1. Is aware of the unique strengths of each employee.
  1. Resolves personnel problems quickly and effectively.


Agree Unsure Disagree N/A
  1. Is not afraid to take corrective action when necessary.
  1. Drives and mobilizes others progress toward goals.
  1. Makes effective decisions, even when under pressure.
  1. Effectively makes decisions
  1. Motivates & supports others to gain skills

Passion To Learn

Agree Unsure Disagree N/A
  1. Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.
  1. Is open to feedback from others.
  1. Takes initiative for own learning and development.
  1. Demonstrates a willingness to participate in continuing education courses.
  1. Demonstrates through personal behavior the commitment to high standards of performance.


Agree Unsure Disagree N/A
  1. Uses appropriate techniques to solve problems.
  1. Analyzes data and information from several sources and arrives at logical conclusions.
  1. Identifies the root cause of a problem.
  1. Identifies problems and issues needing resolution.
  1. Implements data validation techniques and methods.


Agree Unsure Disagree N/A
  1. Establishes and documents goals and objectives.
  1. Achieves goals.
  1. Achieves established goals.
  1. Understands & contributes to development of strategic goals.
  1. Goal Setting

Commitment To Result

Agree Unsure Disagree N/A
  1. Willing to do whatever it takes-not afraid to have to put in extra effort.
  1. Able to focus on a task even when working alone.
  1. Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
  1. Takes immediate action toward goals.
  1. Coordinates all department activities into a cohesive team effort.

Customer Focus

Agree Unsure Disagree N/A
  1. Ensures all customer commitments and requirements are met or exceeded.
  1. Does not hesitate to address customer concerns or complaints.
  1. Develops good rapport and trust with the customer.
  1. ...friendliness and courtesy
  1. Considers customers point of view when making decisions.


Agree Unsure Disagree N/A
  1. Recognizes and respects the contributions and needs of each individual.
  1. Contributes to and supports team decision-making process
  1. Relates to all kinds of people tactfully
  1. Effective team player
  1. Builds relationships across boundaries and with key stakeholders by developing informal and formal networks.

Strategic Focus

Agree Unsure Disagree N/A
  1. Creates plans to develop and promote organizational and area strengths, as well as to address weaknesses.
  1. Sustains or achieves a competitive advantage for the organization by analyzing the best practices and lessons learned from other organizations.
  1. Focuses attention on treating the causes of problems rather than simply addressing the symptoms.
  1. Understands & contributes to development of strategic goals.
  1. Understands their role within the organization.

  1. Overall, please rate the effectiveness of [Participant Name Here].

  2. Strengths

  3. Areas for Development

  4. Please give any final comments or suggestions for [Participant Name Here]'s assessment.