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Critical Thinking - Competency

Definition: Critical thinking is the disciplined process of collecting, categorizing, and evaluating data and arguments to arrive at sound judgments and actionable insights. It involves ongoing reflection and self-awareness to refine analytical rigor, while remaining open to diverse perspectives, alternative explanations, and expert claims. Through targeted observation, structured analysis, and comparative evaluation, critical thinkers interpret data accurately, distinguish between fact and opinion, and build logical inferences that connect evidence to outcomes. Ultimately, critical thinking supports adaptive decision-making by recognizing when context shifts, integrating lessons learned, and adjusting approaches to ensure relevance and impact.
Job Skills
Analytical
Administrative Skill
Decision Making
Quality
Critical Thinking
Problem Solving
Initiative
Innovation
Goals
Time Management
Change Management
Juggling Multiple Responsibilities
Achievement
Results Oriented
Commitment To Result
Technical
Technology Use/Management
Clarity
Excellence
Objectives
Risk Management
Safety
Regulatory/Compliance
360-Feedback Assessments Measuring Critical Thinking:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Self-Comments: Do you have to complete a self-assessment or performance appraisal? If so, the
self-comments here may help.
What is Critical Thinking?
Critical Thinking is the disciplined process of analyzing and evaluating data, arguments, and evidence to arrive at sound, defensible conclusions. It involves structured analysis to distill complex information into clear insights, builds logical arguments that connect evidence to outcomes, and applies rigorous evaluation to determine the significance of findings. Through comparative analysis, individuals assess trade-offs and prioritize decisions using consistent criteria, while inference ensures that conclusions are traceable, contextually grounded, and never overstated. Decision-making emerges from this foundation, guided by transparent rationale, adaptive strategies, and a commitment to aligning choices with performance goals and stakeholder needs.

At its core, Critical Thinking is strengthened by reflection and self-awareness -- an internal process of examining personal biases, assumptions, and limitations of knowledge. Individuals engage in ongoing reflection to improve analytical rigor, carefully consider issues of concern, and remain open to the possibility that current understanding may be incomplete. This introspective dimension fosters intellectual humility and encourages the refinement of judgment through feedback, experience, and thoughtful self-examination. It complements the analytical dimensions by ensuring that reasoning is not only logical but also self-aware and ethically grounded.

Equally essential is the openness to ideas and diversity of opinions, which expands the scope and depth of critical inquiry. Individuals probe beneath the surface of accepted truths, scrutinize expert claims, and remain receptive to alternative explanations. Data collection and observation provide the raw material for insight--gathered through disciplined inquiry, targeted questions, and stakeholder engagement. Interpretation of data transforms this information into meaning, distinguishing facts from opinions and aligning insights with strategic priorities. Together, these dimensions create a comprehensive framework for thinking critically, acting decisively, and continuously improving through reflection and collaboration.
Core Components of Critical Thinking
  • Reflection and Self-Awareness: the internal process of examining one's own thinking, biases, and interpretive lens. It involves recognizing how personal experiences, assumptions, and limitations may shape understanding, and actively seeking feedback to refine judgment.
  • Open to Ideas: an individual's internal mindset and evaluative stance toward information, especially when encountering established claims, expert opinions, or familiar narratives. It reflects a posture of constructive skepticism--probing beneath the surface, questioning assumptions, and testing ideas against evidence rather than accepting them reflexively.
  • Data Collection: the disciplined, systematic gathering of information from diverse sources (such as performance metrics, interviews, and observations) to build a comprehensive foundation for analysis. It involves selecting the right type and level of data, determining when more information is needed, and ensuring that what's collected is both targeted and sufficiently detailed to illuminate key variables, patterns, and trade-offs.
  • Observation: the interpretive and diagnostic process that occurs during or after data collection, where attention is directed toward identifying what matters most within the information gathered. It involves asking targeted questions to resolve ambiguity, recognizing patterns, anomalies, and predictive indicators, and engaging stakeholders to refine unclear metrics or definitions.
  • Interpretation of Data: the meaning-making process--how raw information is examined, synthesized, and aligned with context to generate insight. It involves reading between the lines, distinguishing facts from opinions, and identifying what's pertinent or misleading.
  • Comparative Analysis: the evaluative process of weighing alternatives, outcomes, or data sets against each other using consistent, structured criteria. It emphasizes fairness, transparency, and disciplined reasoning--benchmarking results, assessing trade-offs, and prioritizing decisions based on fit, feasibility, and impact.
  • Diversity of Opinions: the interpersonal and collaborative dimensions of critical thinking--how individuals engage with others to broaden understanding and challenge their own conclusions. It involves actively creating space for dissent, inviting counterarguments, and adjusting interpretations when credible new perspectives or shifting contexts emerge.
  • Structured Analysis: the methodical organization and interpretation of information to build clarity, coherence, and persuasive insight. It involves applying logical sequencing, categorizing data, and using tools like matrices or decision trees to distill complexity into actionable patterns.
  • Evaluation: the critical judgment applied to ideas, options, and outcomes. It involves testing alternative explanations, assessing the merit of competing viewpoints, and determining the significance of findings against relevant standards or expectations.
  • Inference: the analytical process of drawing reasoned, evidence-based conclusions from data; involving constructing logical arguments that connect observations to outcomes, validating interpretations with specific facts, and ensuring that findings are traceable, defensible, and contextually grounded. Inference is about understanding what the data implies--framing insights within the original question or hypothesis, recognizing patterns, and avoiding overstatement.
  • Decision-Making: the action-oriented process that follows inference--where conclusions are translated into choices, strategies, and implementation; involving evaluating options, defining decision rules, and adapting approaches based on shifting context, feedback, or incomplete assumptions. Decision-making emphasizes clarity, accountability, and execution: articulating rationale, considering consequences, and pivoting when needed.
Why is Critical Thinking important?
Critical thinking is essential because it empowers individuals and organizations to make informed, strategic decisions in complex and rapidly changing environments. By analyzing data rigorously, challenging assumptions, and applying structured reasoning, teams can avoid errors, uncover hidden patterns, and generate solutions that are both innovative and defensible. It fosters clarity and precision in judgment, ensuring that conclusions are grounded in evidence and aligned with performance goals, stakeholder needs, and broader strategic priorities.

Equally important, critical thinking cultivates adaptability and resilience. When individuals reflect on their own biases, remain open to new ideas, and engage diverse perspectives, they strengthen collaboration and deepen insight. This openness allows teams to revise strategies when new information emerges, pivot when assumptions prove incomplete, and continuously improve through feedback and learning. In short, critical thinking builds a culture of thoughtful inquiry--where decisions are intentional, inclusive, and responsive to the realities of a dynamic world.
How can I improve Critical Thinking skills?
  • Encourage reflective practice: Build time into workflows for individuals and teams to examine assumptions, biases, and lessons learned--especially after key decisions or project milestones.
  • Invest in data literacy: Train employees to collect, interpret, and validate data effectively, ensuring decisions are grounded in relevant, high-quality information.
  • Use structured frameworks: Apply models like decision trees, SWOT analysis, or comparative matrices to organize thinking and evaluate options consistently.
  • Foster open dialogue: Create space for diverse viewpoints, dissenting opinions, and constructive skepticism to challenge assumptions and broaden understanding.
  • Clarify decision criteria: Define transparent filters and strategic priorities to guide consistent, objective decision-making across teams.
  • Practice scenario analysis: Encourage teams to explore alternative explanations, outcomes, and trade-offs before settling on a conclusion.
  • Connect evidence to outcomes: Require that recommendations and decisions be supported by traceable data, logical reasoning, and contextual relevance.
  • Adapt and iterate: Promote a culture of continuous improvement where feedback, shifting contexts, and new information lead to refined strategies and better decisions.
What are the benefits of good Critical Thinking?
  • Decision Making: Good critical thinking leads to better decision-making by ensuring that conclusions are grounded in evidence, not assumptions or bias. It helps individuals and teams evaluate options clearly, weigh trade-offs, and choose paths that align with strategic goals.
  • Problem-Solving: It enhances problem-solving by enabling people to break down complex issues into manageable parts and identify root causes rather than surface symptoms. This clarity supports more targeted, effective solutions that save time and resources.
  • Adaptability: Critical thinking fosters adaptability by encouraging reflection, openness to new information, and a willingness to revise conclusions when circumstances change. It helps organizations stay resilient and responsive in dynamic environments.
  • Collaboration: It strengthens collaboration by creating space for diverse viewpoints, constructive dialogue, and shared inquiry. Teams that think critically together are more likely to challenge assumptions, uncover blind spots, and build trust through transparent reasoning.
  • Continuous Improvement: Critical thinking promotes continuous improvement by encouraging feedback, learning from experience, and refining processes over time. It builds a culture of thoughtful inquiry where insight drives action and action leads to growth.
What questions could be included on a 360-degree survey that measure Critical Thinking?
The questionnaire items below will measure Critical Thinking. These questions are grouped into different facets of critical thinking. When creating a 360-degree or other performance assessment, try to select one or two items from each group.

Questions to include on your survey.



Critical Thinking
Critical Thinking emphasizes the structured, evidence-based process of analyzing data, evaluating arguments, and drawing logical conclusions. It involves categorizing and selecting relevant information, applying comparative analysis, and interpreting findings with precision to support sound judgment. This dimension focuses on external reasoning--challenging assumptions, scrutinizing expert claims, and connecting evidence to outcomes without overstating conclusions. While it includes reflection as a tool for refining decisions, its core strength lies in disciplined inquiry, structured analysis, and the ability to synthesize complex information into actionable insights.


Reflection and Self-Awareness
Reflection and Self-Awareness centers on the internal process of examining one's own thinking, biases, and interpretive lens. It involves recognizing how personal experiences, assumptions, and limitations may shape understanding, and actively seeking feedback to refine judgment. This dimension prioritizes metacognition--being aware of how one thinks, what influences that thinking, and remaining open to the possibility that current knowledge may be incomplete. While it supports critical thinking by deepening analytical rigor, its unique contribution is fostering intellectual humility, emotional insight, and the capacity to challenge one's own conclusions before challenging others'.


Open to Ideas
Open to Ideas emphasizes an individual's internal mindset and evaluative stance toward information, especially when encountering established claims, expert opinions, or familiar narratives. It reflects a posture of constructive skepticism--probing beneath the surface, questioning assumptions, and testing ideas against evidence rather than accepting them reflexively. This dimension is about cultivating intellectual curiosity and rigor, remaining receptive to alternative explanations, and applying scrutiny even to authoritative sources. It supports critical thinking by ensuring that ideas are examined on their merit, not their familiarity or origin.


Data Collection
Data Collection within the critical thinking dimension emphasizes the disciplined, systematic gathering of information from diverse sources (such as performance metrics, interviews, and observations) to build a comprehensive foundation for analysis. It involves selecting the right type and level of data, determining when more information is needed, and ensuring that what's collected is both targeted and sufficiently detailed to illuminate key variables, patterns, and trade-offs. The focus is on the scope, completeness, and relevance of the data itself, with rigor applied to sourcing, documenting, and organizing information to support sound judgment and decision-making.


Observation
Observation is the interpretive and diagnostic process that occurs during or after data collection, where attention is directed toward identifying what matters most within the information gathered. It involves asking targeted questions to resolve ambiguity, recognizing patterns, anomalies, and predictive indicators, and engaging stakeholders to refine unclear metrics or definitions. Observation is more about strategic focus, contextual interpretation, and insight generation--filtering distractions, elevating the most telling features, and proactively identifying gaps or issues that may not be immediately visible. While data collection builds the raw material, observation sharpens its meaning.


Interpretation of Data
Interpretation of Data focuses on the meaning-making process--how raw information is examined, synthesized, and aligned with context to generate insight. It involves reading between the lines, distinguishing facts from opinions, and identifying what's pertinent or misleading. This dimension emphasizes caution, nuance, and stakeholder relevance, ensuring that conclusions are grounded in evidence and shaped by the needs, goals, or criteria at hand. Interpretation is about uncovering significance, validating insights, and recognizing hidden patterns or assumptions before moving toward action.


Comparative Analysis
Comparative Analysis is the evaluative process of weighing alternatives, outcomes, or data sets against each other using consistent, structured criteria. It emphasizes fairness, transparency, and disciplined reasoning--benchmarking results, assessing trade-offs, and prioritizing decisions based on fit, feasibility, and impact. While interpretation seeks to understand what the data means, comparative analysis asks how different options or results stack up relative to goals, standards, or expectations. It's the side-by-side scrutiny that supports strategic choice and ensures that decisions are both reasoned and equitable.


Diversity of Opinions
Diversity of Opinions focuses on the interpersonal and collaborative dimensions of critical thinking--how individuals engage with others to broaden understanding and challenge their own conclusions. It involves actively creating space for dissent, inviting counterarguments, and adjusting interpretations when credible new perspectives or shifting contexts emerge. This dimension reflects a commitment to dialogue, humility, and inclusive reasoning, where multiple viewpoints are not just tolerated but leveraged to deepen insight. While "Open to Ideas" is about internal openness, "Diversity of Opinions" is about external engagement and the ability to evolve thinking through shared inquiry.


Structured Analysis
Structured Analysis focuses on the methodical organization and interpretation of information to build clarity, coherence, and persuasive insight. It involves applying logical sequencing, categorizing data, and using tools like matrices or decision trees to distill complexity into actionable patterns. This dimension emphasizes the construction of a well-reasoned narrative--one that adapts to new data, aligns with stakeholder needs, and supports problem-solving through structured frameworks. Its strength lies in how information is shaped, ordered, and communicated to guide understanding and decision-making.


Evaluation
Evaluation centers on the critical judgment applied to ideas, options, and outcomes. It involves testing alternative explanations, assessing the merit of competing viewpoints, and determining the significance of findings against relevant standards or expectations. This dimension emphasizes discernment--recognizing gaps, weighing trade-offs, and avoiding premature conclusions by considering multiple possibilities. Evaluation applies the scrutiny that ensures insights are valid, balanced, and contextually sound.


Inference
Inference is the analytical process of drawing reasoned, evidence-based conclusions from data; involving constructing logical arguments that connect observations to outcomes, validating interpretations with specific facts, and ensuring that findings are traceable, defensible, and contextually grounded. Inference is about understanding what the data implies--framing insights within the original question or hypothesis, recognizing patterns, and avoiding overstatement. It reflects the intellectual rigor required to move from raw information to meaningful conclusions without prematurely leaping to judgment.


Decision-Making
Decision-Making is the action-oriented process that follows inference--where conclusions are translated into choices, strategies, and implementation; involving evaluating options, defining decision rules, and adapting approaches based on shifting context, feedback, or incomplete assumptions. Decision-making emphasizes clarity, accountability, and execution: articulating rationale, considering consequences, and pivoting when needed. While inference builds the foundation for understanding, decision-making applies that understanding to confront problems, choose a course of action, and deliver results.
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