Competency: Accountability

Personal Skills
Bias for Action
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Professional Development
Cultural Awareness
Emotional Intelligence


Process and Procedure
  • Requires employees to submit action plans, timelines or other objectives.
  • Requires team members to present progress reports or prepare contingency plans.
  • Develops goals and establishes objective measures of success.
  • Creates a consistent process for prioritizing work.

Challenges Others
  • Defines roles, rights, and responsibilities of employees.
  • Allows employees to set their own performance goals.
  • Encourages employees to take on greater responsibilities.
  • Seeks commitment from employees prior to assigning tasks.
  • Encourages employees to set challenging but achievable goals.
  • Defines roles, rights, and responsibilities of the team.
  • Encourages colleagues/business partners to take on greater responsibilities.

In Problem Solving
  • Tackles issues head on and finds solutions.

Performance and Results
  • Acts like an owner when they make decisions.
  • Able to effectively limit risk-taking while maintaining optimal performance.
  • Takes responsibility for results.
  • Takes personal responsibility for results.
  • Keeps their word and does what they say they will do.
  • Holds team accountable to meeting goals.
  • Justly applies disciplinary measures.
  • Can be counted on to do their role well.

Responses to Setbacks
  • Takes ownership of mistakes and learns from them.
  • Requires advanced warning on problems and issues that will affect completion of tasks.

Organizational Awareness
  • Implements and facilitates controls and processes that maintain the integrity of the organization.
  • Is aware of problems or issues that may affect the organization.
  • Remains knowledgeable of Company performance.

Keeps Supervisor in the Loop
  • Keeps supervisor informed of recent events.
  • Informs supervisor of progress without having to be asked about it.
  • Keeps supervisor informed of recent activities.