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Competency: Accountability

Definition: Accountability means taking responsibility for meeting performance expectations and being answerable for the outcomes. It recognizes that actions have consequences, which reflect our commitment to accountability. When individuals aim for high accountability, their performance improves. Accountability exists in a variety of ways including: performance appraisals/reports, delegation of responsibilities, expectations of results, keeping the supervisor informed, being on time, and treating employees well.
Personal Skills
Communication
Flexibility
Adaptability
Creativity
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Creativity
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence
Assessments Measuring Accountability:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Self-Comments:
Do you have to complete a self-assessment or performance appraisal? If so, the
self-comments here may help.
What is Accountability?
Accountability involves owning up to performance expectations and being responsible for the results. It acknowledges that actions have consequences, demonstrating our dedication to accountability. High accountability drives better performance. It manifests in various forms such as performance reviews, delegating tasks, setting clear expectations, keeping supervisors updated, punctuality, and respectful treatment of employees.
Why is Accountability important in the workplace?
  • Improved Performance: When employees know there are consequences for their actions and results, they are more likely to strive for excellence and meet performance expectations.
  • Documenting Performance: Performance Management processes help codify accountability through a regular review process.
  • Sets Clear Expectations: Holding employees accountable ensures that everyone is responsible for their tasks, leading to higher productivity and fewer errors. It fosters a culture of ownership and reliability.
  • Commitment: Following through on commitments builds trust among team members and with clients. It shows that you are dependable and values promises.
  • Customer Satisfaction: Honoring commitments and promises made to customers/clients enhances their trust and satisfaction. It leads to repeat business and positive word-of-mouth.
What are key aspects of Accountability?
  • Consequences
  • Performance Reviews
  • Holding others accountable
  • Ownership of Outcomes and Results
  • Personal Responsibility for Performance
  • Owning Up To Mistakes
  • Supporting the Organization
  • Informing the Supervisor
  • Integrity/Honesty
  • Expectations
  • Being On Time
  • Professionalism In Interactions
What questions could be included on a 360-degree survey that measure accountability?
The questionnaire items below will measure accountability. These questions are grouped into different facets of accountability. When creating a 360-degree or other performance assessment, try to select one or two items from each group.

360-Feedback questions that measure Accountability



Accountability


Consequences


Process and Procedure


Accountability in Others


Outcomes and Results


In Problem Solving


Performance


Errors and Setbacks


Organization


Keeps Supervisor Informed


Integrity and Honesty


Expectations


On Time


Accountable to Others
Want more Accountability items?
More Accountability items.