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Competency: Self Management

Personal Skills
Communication
Flexibility
Adaptability
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence


Analytical

Composure
  • Maintains control of their bearing and personal appearance.
  • Is able to give confidence to others by maintaining their own composure.
  • Thinks clearly, positively, and calmly.
  • Does not show frustration when confronted with difficult issues.


Calm Under Stress
  • Consciously controls own negative emotions in order to keep team morale up.
  • Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
  • Does not allow own emotions to interfere with the performance of others.
  • Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
  • Is calm and rational in their behaviors.
  • Able to handle a high level of stress.
  • Sets an example for others during stressful periods by maintaining a positive, can-do attitude.
  • Deals with conflicts by controlling their own emotions, listening, and by being flexible and sincere in their responses.


Flexibility
  • Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
  • Able to handle unexpected events and issues.


Responsive
  • Steps away from a situation to process appropriate response.
  • Does not act impulsively.


Able to say- No
  • Able to stay focused on important goals by saying "no" to less important goals and requests.
  • Maintains focus on doing the best quality work even if it requires saying "no" to unnecessary, or unrelated, projects.
  • Able to decline a poor strategy by proposing alternate strategies.
  • Is able to decline bad ideas to avoid making poor decisions.


Patient
  • Uses patience and self-control in working with customers and associates.