Competency: Self Management

Personal Skills

Communication
Flexibility
Adaptability
Creativity
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Creativity
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence

Assessments Measuring Self-Management:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)

Definition: Manages own responses to feelings and actions. Uses introspection and self-evaluation to improve their own performance.

Analytical

Analyzes interpersonal problems instead of reacting to them.
Analyzes own reactions on the spot to ensure that communication does not appear to be driven by anger.

Composure

Thinks clearly, positively, and calmly.
Maintains control of their bearing and personal appearance.
Is able to give confidence to others by maintaining their own composure.
Does not show frustration when confronted with difficult issues.

Calm Under Stress

Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
Consciously controls own negative emotions in order to keep team morale up.
Does not allow own emotions to interfere with the performance of others.
Sets an example for others during stressful periods by maintaining a positive, can-do attitude.
Deals with conflicts by controlling their own emotions, listening, and by being flexible and sincere in their responses.
Is calm and rational in their behaviors.
Able to handle a high level of stress.

Flexibility

Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
Able to handle unexpected events and issues.

Responsive

Steps away from a situation to process appropriate response.
Does not act impulsively.

Able to say- No

Able to decline a poor strategy by proposing alternate strategies.
Able to stay focused on important goals by saying "no" to less important goals and requests.
Maintains focus on doing the best quality work even if it requires saying "no" to unnecessary, or unrelated, projects.
Is able to decline bad ideas to avoid making poor decisions.

Patient

Uses patience and self-control in working with customers and associates.