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Competency: Cultural Awareness

• Understands the impact that our culture may have on interactions between individuals.
• Aware of their own cultural views.
• Understands how their own cultural background can impact the way they communicate and interact with others.
• Is aware of cultural differences in business etiquette.
• Understands what customs and etiquette are important for individuals from other cultures.
• Acknowledges their own biases in cultural interactions.
• Is aware of the similarities and differences among and between cultural groups.
• Is aware of differences in how individuals from other cultures greet one another.
• Understands how implicit biases can affect decisions, communication and productivity.

• Is sensitive to the similarities and differences that exist between cultures.
• Helps other employees to become more culturally sensitive.
• Addresses the unique interests, needs, and concerns of employees.
• Is sensitive to the different cultural backgrounds of employees.

• Treats others with dignity and respect.
• Shows respect in daily interactions
• Respects others regardless of age, race, gender, nationality, or disability.
• Values the opinions of diverse groups and individual.
• Values the diverse perspectives from others.
• Respects the views offered by individuals with different cultural backgrounds.

• Maintains an inclusive work environment that maximizes the talents of others in achieving goals.
• Willing to work with employees who have different cultural backgrounds.
• Is willing to include individuals with different cultural backgrounds on the team.
• Hires individuals with different cultural backgrounds for the department.
• Interacts effectively with people from different cultural backgrounds.
• Engages with individuals that have different cultural backgrounds.

• Encourages a work environment where individual differences are valued.
• Recognizes and values individual and cultural differences.
• Recognizes individual and cultural differences.

• Seeks out different viewpoints and benefits from different perspectives.
• Develops skills and attitudes to bridge cultural differences.
• Is curious and willing to ask questions about the cultural differences in the workplace.
• Open to learning about different cultures.
• Participates in cultural training sessions/classes.
• Seeks knowledge and information about other cultures.
• Seeks opportunities to learn about the other cultural backgrounds of colleagues.
• Seeks clarification to avoid misunderstandings.

• Actively listens to other employees' stories about their culture.
• Seeks to reduce obstacles in communication that might arise from cultural differences.
• Communicates with others without the influence of racism.
• Is open and honest in communications with individuals from other cultures.

• Fosters a diverse workforce free from discrimination and harassment.
• Views diversity as a strength, not as an issue.
• Supports and mentors others that may have different cultural backgrounds.
• May advocate for others with different cultural backgrounds.
• Solicits and engages diverse groups in organizational processes.
• Promotes a work environment free from harassment.
• Promotes a work environment that recognizes individual differences.

• Is responsive to individuals from other cultures.
• Effective in working with individuals with a variety of cultural backgrounds.
• Accepts individual differences.
• Functions effectively within various cultural contexts.
• Avoids referring to stereotypes about others from different cultures.