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Competency: Continual Improvement

• Promotes training and development opportunities to enhance job performance.
• Encourages learning and professional development of employees to improve the workforce.
• Participates in corporate sponsored training and development opportunities.

• Identifies opportunities to improve workflow processes through the better use of technology.
• Uses appropriate analytical tools at each stage of the problem solving process.

• Open to the suggestions from others.
• Creates a culture of knowledge sharing to facilitate continuous improvement.
• Asks questions and solicits feedback.
• Shares information regarding new technologies with other team members.
• Willingly gives advice to others.
• Holds regular Critical Incident interviews/meetings to reduce errors and losses.

• Looks for ways to improve work processes and procedures.
• Encourages an employee culture of continuous improvement to seek out better ways of doing things.
• Searches for new methods, techniques, and processes that increase efficiency and reduce costs.
• Analyzes processes to determine areas for improvement.
• Continually seeks opportunities to improve efficiency.
• Investigates the root causes of problems.
• Examines tasks and processes to identify opportunities for streamlining and improvement.

• Looks for ways to expand current job responsibilities.
• Looks for ways to expand and learn new job skills.
• Keeps up to date on newest research and technology.

• Evaluates the effectiveness of improvements.
• Pursues efforts to improve by seeking feedback from others.
• Researches the causes of current levels of performance and looks for improvements.
• Determines current levels of performance and establishes new levels to be achieved.
• Generates and implements effective improvement plans.

• Attends conferences and workshops to better understand best practices used by other companies.
• Researches best practices to implement within the company.