Competency: Flexibility

Q: Q_3

Perspectives and Assumptions : Actively seek out and consider diverse perspectives and be open to adjusting your viewpoints when presented with new information. Embrace change by experimenting with new ideas and methods, and continuously challenge your own assumptions. Continuous Learning : Stay updated with the latest industry trends, tools, and technologies. Regularly attend workshops, webinars, and training sessions. This additional information will help you to expand your capabilities to be able to solve a wider variety of problems. Embrace Change : Cultivate a positive attitude towards change. Instead of resisting new procedures or methods, view them as opportunities to improve and innovate. Seek Feedback : Encourage and actively seek feedback from colleagues and team members. Keep an open mind and be willing to consider suggestions and ideas from others. Use this feedback constructively to improve and adapt your processes and procedures. Experimentation : Be willing to test out new ideas and approaches. Don't be afraid to deviate from the norm to find more efficient or effective ways of doing things. Collaboration : Engage with a diverse group of people and value their perspectives. Collaborative efforts often lead to more adaptable and resilient processes.

Q: Q_4

Perspectives and Assumptions : Expanding perspectives allows companies to consider a broader range of ideas and solutions, fostering innovation and creativity. By challenging assumptions, businesses can identify and eliminate outdated or incorrect beliefs, leading to more accurate decision-making and adaptive strategies. This openness to new viewpoints and willingness to question the status quo enable organizations to respond swiftly to changes in the market, seize emerging opportunities, and maintain a competitive edge.

Definition: Flexibility is the ability to think a variety of thoughts, change the ways of doing things, solving unique problems, meeting the needs of a variety of people, managing unpredictable events/circumstances, and adapting to new environments or the needs of different situations. Flexibility also includes recovering quickly from setbacks and maintaining a high level of productivity despite obstacles. Flexibility includes being responsive to the needs of others, to accommodate others, and provide customized training to facilitate learning.

Personal Skills

Communication
Flexibility
Adaptability
Creativity
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Creativity
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence

Questionnaires Measuring Flexibility:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)

What is Flexibility as a Competency?

Flexibility is being adaptable, problem-solving, resilience, and responsive to both people and situations. Flexibility includes the ability to think creatively, manage unpredictability, and maintain productivity amidst challenges.

Why is Flexibility important?

Flexibility allows individuals and organizations to adapt to changing circumstances and challenges with ease. This adaptability enhances problem-solving, strategic thinking and innovation, leading to more effective and efficient operations. Flexibility is being resilient in the response to setbacks, enabling a quicker recovery and maintaining productivity. Flexibility also accommodates the diverse needs and perspectives of others to create a more inclusive and collaborative work environment. Flexibility helps drive success and sustainability in today's dynamic business environment.

How can I improve flexibility skills?

Perspectives and Assumptions: Actively seek out and consider diverse perspectives and be open to adjusting your viewpoints when presented with new information. Embrace change by experimenting with new ideas and methods, and continuously challenge your own assumptions.
Continuous Learning: Stay updated with the latest industry trends, tools, and technologies. Regularly attend workshops, webinars, and training sessions. This additional information will help you to expand your capabilities to be able to solve a wider variety of problems.
Embrace Change: Cultivate a positive attitude towards change. Instead of resisting new procedures or methods, view them as opportunities to improve and innovate.
Seek Feedback: Encourage and actively seek feedback from colleagues and team members. Keep an open mind and be willing to consider suggestions and ideas from others. Use this feedback constructively to improve and adapt your processes and procedures.
Experimentation: Be willing to test out new ideas and approaches. Don't be afraid to deviate from the norm to find more efficient or effective ways of doing things.
Collaboration: Engage with a diverse group of people and value their perspectives. Collaborative efforts often lead to more adaptable and resilient processes.

What are the benefits of being flexible in business?

Perspectives and Assumptions: Expanding perspectives allows companies to consider a broader range of ideas and solutions, fostering innovation and creativity. By challenging assumptions, businesses can identify and eliminate outdated or incorrect beliefs, leading to more accurate decision-making and adaptive strategies. This openness to new viewpoints and willingness to question the status quo enable organizations to respond swiftly to changes in the market, seize emerging opportunities, and maintain a competitive edge.

What questions could you consider for including on a 360-degree feedback assessment regarding Flexibility?

The questionnaire items below will measure Flexibility skills. These questions are grouped into different facets of flexibility. When creating a 360-degree or other performance assessment, try to select one or two items from each group.

360-Feedback questions that measure Flexibility:

Flexibility of Thought

Open to the perspectives/viewpoints of others.
Willing to try new ideas.
Effective in incorporating new ideas.
Balances multiple perspectives to find common ground and innovative solutions.
Adapts easily to incorporate various perspectives.
Promotes flexibility in approaches by encouraging employees to think outside the box and experiment with new methods and ideas.
Is flexible in considering different viewpoints.
Is open to and values diverse perspectives.
Maintains an adaptive mindset crucial for navigating the dynamic challenges and opportunities that arise in business environments.
Demonstrates flexibility in thoughts and actions.
Keeps an 'open' mind and looks for new opportunities.
Thinks outside the 'box'.
Willing to change ideas or perceptions based on new information or contrary evidence which is presented.

Flexibility in Process

Encourages others to adopt new procedures.
Willing to deviate from rigid plans and consider a variety of methods, ensuring the most effective solution is applied.
Able to integrate the latest tools and methods without causing disruption.
Is flexible in processing routine requests.
Is open to change and new ways of doing things.
Able to adapt processes in response to critical incidents that impact the workflow.
Adapts quickly to new technologies that impact the production line.
Regularly assesses current methods, welcomes feedback, and is willing to implement changes to improve efficiency and effectiveness.
Willing to implement new procedures for the department.
Willing to learn new processes and systems.

Flexible Problem Solving

Is able to change their approach to solving a problem based on new information.
Willing to try new approaches to solving problems if the current solution isn't working.
Considers other solutions provided by employees.
Is flexible in solving difficult problems.
Solves problems using innovative solutions by keeping an open mind and considering the input from others.
Responds to issues and problems with creative solutions and innovation.
Integrates new ideas and information into solutions and processes.

Flexibility with Others

Implements changes as a result of having listened to employees
Fosters a culture where diverse perspectives are valued allowing the team to adapt more easily to changes and draw on a wider range of ideas and solutions.
Encourages open communication and collaboration, allowing everyone to contribute their ideas and perspectives.
Accommodates the needs of employees when requests for time off are made.
Accommodates the needs of employees as best as possible when requests for time off are made.
Actively listens to others, considers their viewpoints, and incorporates these insights into the decision-making process.
Accommodates adaptable scheduling.
Permits flexible working and flex-time to accommodate employee needs to meet external obligations.
Builds a more engaged and cohesive team willing to pivot and support each other through transitions and changes.
Responds quickly to the needs of others.

Dealing with Uncertainty

Is flexible to manage uncertain changes in the financial landscape.
Navigates ambiguity with ease, maintaining focus and productivity amidst uncertainty.
Embraces change, values feedback, and is willing to experiment with different methods to find the most effective solutions.
Able to deal with uncertain and unpredictable events.
Fosters a culture of agility, ensuring that the team can thrive amidst constant change and uncertainty.
Is flexible to manage uncertain changes in technology.
Embraces uncertainty with confidence and creativity to find solutions amidst chaos.
Is flexible in their approach to dealing with unpredictable events.
Faces the unknown head-on, turning challenges into opportunities for growth and innovation.
Able to anticipate or adapt to uncertain or changing situations.

Versatile

Fosters an environment that prioritizes adaptability, ongoing enhancement, and creative thinking.
Agile and versatile when responding to critical issues.
Encourages adaptability to utilize more efficient processes.
Ability to cope with a variety of client needs.
Fosters a culture of flexibility and agility.
Effectively manages changes in financial resources.
Is versatile and resilient.
Able to adapt and tailor approaches based on the unique requirements of each scenario.
Agile and versatile when dealing with issues.
Adapts to different settings, tasks, and challenges with ease.
Is able to perform new tasks and assignments.

Resilience

Embraces issues as opportunities to learn and grow.
Is resilient and proactive to help thrive in unpredictable environments.
Remains calm when dealing with multiple issues.
Is able to recover from setbacks.
Flexible and resilient in addressing critical incidents.
Is able to bounce back from obstacles.
Learns from personal experiences and/or mistakes.
Learns from personal experiences and/or mistakes and integrates experience to cope with new or untried events.

Changing Environment

Able to adapt to new situations.
Adapts to circumstances as needed.
Acts decisively in frequently changing and uncertain environment.
Works effectively during periods of change.
Quickly adapts to new circumstances, challenges, or opportunities as they arise.
Willing to change ideas or perceptions based on new information.
Recognizes and quickly adapts to shifts in the environment, market, or industry.
Flexible in adjusting to the demands of the market place.
Able to work in multiple environments as needed.
Can seamlessly transition between various environments and situations.
Open to adapting thoughts, behaviors, and strategies in response to evolving situations and new information.
Anticipates differences to the procedures that may be needed due to a changing operating environment.
Possesses a high degree of flexibility to meet the challenges posed by unforeseen circumstances.
Adapts to new technology and systems.

Productivity

Expands productive capacity as demand for services increases.
Delivers a variety of products that vary in type and volume.
Capable of delivering a diverse range of goods and services to meet various business requirements.
Scales up production capabilities in response to growing service demands.
Flexible in effectively handling changes in production volumes.
Able to produce a wide range of products/services to meet demands.
Able to maintain productivity and effectiveness no matter the context.
Able to increase output to meet increased demand.
Able to produce goods and services across a wide spectrum of business needs.
Performs more and varried processes on the production line.

Adapting Workflows

Capable of adapting workflows to accommodate new regulations or policies.
Allows workflows to evolve with the employees' creativity.
Able to change or adjust processes to accommodate changes in equipment or supplies.
Able to change the workflow as needed to facilitate changes in regulations or policies.
Adapts workflows according to changing needs.
Adapts processes and procedures in response to changes in the work environment.
Adapts to new procedures.
Able to change ways of working as needed.
Able to make changes midstream into current tasks or projects.

Innovation

Innovates skills and modifies behaviors to remain flexible in addressing important issues.
Encourages a culture of experimentation and innovation.
Creates innovative solutions to unforeseen problems.
Introduces new products or services.
Demonstrates the ability to think outside the box and adjust as needed.
Experiments with new ideas to create innovative solutions to issues.
Demonstrates adaptability in innovative thought processes.

Continuous Improvement

Supports a culture that values flexibility, continuous improvement and innovation.
Focuses on continuous improvement strategies.
Seeks opportunities to improve processes and procedures to benefit the department.
Continuously learning and adapting new techniques to address evolving challenges.
Actively seeks out new knowledge, staying updated with industry trends, and is open to changing the workflow based on the situation.
Incorporates new skills fluently.
Supports a flexible culture that values continuous improvement and innovation.

Customized Training

Adapts the onboarding experience to meet the unique needs of each new employee.
Demonstrates the ability to modify training methods and materials to suit visual, auditory, and kinesthetic learners, thereby enhancing overall comprehension and engagement.
Encourages flexibility in the onboarding process.
Values and adjusts training to meet diverse learning preferences.
Fosters an inclusive learning environment where everyone feels supported, ultimately leading to stronger team cohesion and increased productivity.
Adapts training delivery to enhance effectiveness and create an inclusive environment, boosting team cohesion and productivity.
Creates personalized training schedules, offering various learning formats (like virtual and in-person sessions), and provides tailored training resources.
Is flexible in delivering training content to maximizes the benefits of training but also fosters an inclusive learning environment that can lead to greater team cohesion and productivity.
Ensures that each employee's unique learning style is accommodated, which maximizes the effectiveness of the training.
Adapts to different learning styles of employees as required to make sure employees receive the highest level of training.

Responsiveness

Exhibits exceptional adaptability in responding to unexpected challenges.
Swiftly adapts to changes, anticipates challenges and takes preemptive actions.
Responds to changing governmental regulations.
Responds to the various needs of other colleagues and departments.
Responds effectively to changes in the market conditions.
Remains agile and responsive to address changing needs in a dynamic environment.
Responds positively to unanticipated changes in the work schedule.
Responds to changing availability of supplies and resources.
Is flexible in responding to customer needs.
Handles external information requests efficiently without disrupting workflow.
Changes behavior quickly based on the task or needs of the customer.
Responds quickly to new opportunities or risks.

Accommodative

Can handle changes without complaining.
Is able to make accommodations needed for changes to the working conditions.
Shows a readiness to adapt and optimize.
Capable of adjusting to necessary modifications in the work environment.
Can easily accommodate changes in personnel of the department.

Strategic

Selects strategies according to the demands of the situation.
Embraces change and is willing to pivot strategies based on new information.
Willing to change strategies, operations, or processes in to meet new challenges or seize new opportunities.
Has the ability to pivot strategies, operations, or processes in real-time to meet new challenges or seize new opportunities.
Changes strategies based on new information.
Will pivot strategies, operations, or processes in real-time to meet new challenges or seize new opportunities.
Adapts strategies to fit the specific needs of each situation.
Changes strategies as needed.
Continually evaluates the direction and speed of the organization and makes appropriate mid-course adjustments

Working Style

Able to make changes to their leadership style after receiving constructive feedback through the performance review.
Changes their approach in response to new information.
Adjusts managerial style to meet the needs of the department.
Adjusts working style to meet client needs.
Adjusts working style to meet the demands of the situation.

Goals

Identifies new opportunities to achieve goals
Is open to alternative ways to accomplish goals
Allows for flexibility in setting realistic performance goals.
Allows for flexibility in the agenda for the team meeting.

Organizational Flexibility

Adapts to new organizational structures, policies, or procedures.
Dedicated to evolving and enhancing business processes, which demonstrates flexibility.
Responds to a changing organization.
Re-organized the functions in the department.
Successfully implemented the changes proposed in the re-organization.