Competency: Emotional Intelligence

Personal Skills

Communication
Flexibility
Adaptability
Creativity
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Creativity
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence

Surveys Measuring Emotional Intelligence:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)

Definition: Ability to perceive, interpret, and understand the emotions of others.

Perspectives of Others

Accurately perceives the emotional reactions of others.
Helps employees to resolve conflicts, communicate clearly, and work together to solve problems.
Able to understand others' points of view.
Accurately perceives the emotions in themself and others.
Recognizes the meanings of emotion and their relationships to various issues.

Impact on Others

Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
Recognize how their feelings affect others.
Understands emotional messages and their impact on the relevant issues.

Self Awareness

Is able to manage their own emotions.
Is able to control their own emotions.
Is able to express themselves clearly.
Recognize how their feelings affect job performance.
Realizes the links between their feelings and what they say and do.
Is aware of their strengths and weaknesses.

Introspective

Does not view setbacks as personal failures.
Introspective and learns from experiences.
Accurately perceive emotions in both themselves and others and manages their behavior accordingly.

Interactions with Others

Is attentive to emotional cues and interprets others' feelings correctly.
Willing to take a controversial position for what is "right".
Able to show a sense of humor and perspective.

Self-Control

Thinks clearly and stays focused under pressure.
Stay calm, composed and positive during difficult events.
Does not exhibit impulsive feelings and distressing emotions.
Stay calm, composed and positive even in difficult situations.