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Competency: Emotional Intelligence

• Accurately perceives the emotional reactions of others.
• Able to understand others' points of view.
• Helps employees to resolve conflicts, communicate clearly, and work together to solve problems.
• Accurately perceives the emotions in themself and others.
• Recognizes the meanings of emotion and their relationships to various issues.

• Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
• Recognize how their feelings affect others.
• Understands emotional messages and their impact on the relevant issues.

• Is able to manage their own emotions.
• Is able to control their own emotions.
• Is able to express themselves clearly.
• Realizes the links between their feelings and what they say and do.
• Is aware of their strengths and weaknesses.
• Recognize how their feelings affect job performance.

• Does not view setbacks as personal failures.
• Accurately perceive emotions in both themselves and others and manages their behavior accordingly.
• Introspective and learns from experiences.

• Is attentive to emotional cues and interprets others' feelings correctly.
• Willing to take a controversial position for what is "right".
• Able to show a sense of humor and perspective.

• Thinks clearly and stays focused under pressure.
• Stay calm, composed and positive during difficult events.
• Does not exhibit impulsive feelings and distressing emotions.
• Stay calm, composed and positive even in difficult situations.