Competency: Emotional Intelligence

Personal Skills

Communication
Flexibility
Adaptability
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence

Perspectives of Others

Helps employees to resolve conflicts, communicate clearly, and work together to solve problems.
Able to understand others' points of view.
Accurately perceives the emotional reactions of others.
Recognizes the meanings of emotion and their relationships to various issues.
Accurately perceive the emotions in themself and others.

Impact on Others

Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
Understands emotional messages and their impact on the relevant issues.
Recognize how their feelings affect others.

Self Awareness

Is able to control their own emotions.
Is able to express themselves clearly.
Is able to manage their own emotions.
Realizes the links between their feelings and what they say and do.
Recognize how their feelings affect job performance.
Is aware of their strengths and weaknesses.

Introspective

Introspective and learns from experiences.
Does not view setbacks as personal failures.
Accurately perceive emotions in both themselves and others and manages their behavior accordingly.

Interactions with Others

Able to show a sense of humor and perspective.
Willing to take a controversial position for what is "right".
Is attentive to emotional cues and interprets others' feelings correctly.

Self-Control

Does not exhibit impulsive feelings and distressing emotions.
Stay calm, composed and positive even in difficult situations.
Stay calm, composed and positive during difficult events.
Thinks clearly and stays focused under pressure.