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Questionnaire Items Measuring Results Oriented

Achieving results is a core aspect of business. Individuals with a strong "Result Orientation" are focused intently on achieving results. This is enabled by a combination of job skills and personal attributes. Individuals must:

• Set and Prioritize goals Achieving results requires the setting of a goal. The goal could the results you want to achieve or some step in that process.
• Plan actions You need to plan the actions that will be required for each step in the process. You may also need to make a plan for obtaining the resources that will be needed.
• Stay Focused Disruptions to the process may cause delays. It is important to avoid disruptions and to remain focused on the task at hand.
• Flexible Being flexible in plans, staffing and resources may help to avoid obstacles which could prevent you from achieving your goal.
• Responsive to Setbacks It is important to continue progress toward the goal even if setbacks occur.
• Bias for Action A strong bias for action helps to ensure you make progress quickly. However, use caution to avoid making rash or hasty decisions.
• Achieve Results Individuals who are "results oriented" have a strong desire to achieve results; to complete tasks; to accomplish goals.
• Highly Motivated These individuals strive to exceed expectations and to exceed performance benchmarks.

Results oriented individuals are leaders having impact on the organization setting the standard by which others are measured. Achieving results is a critical function of organizations. Individuals with a results orientation help focus the direction of other employees toward a common goal, create innovative solutions to problems, increase production through efficiencies and improve the department and organization.

360-Degree Feedback Questionnaire Items

The Results Oriented (Orientation) competency in a 360-Degree Feedback assessment includes items measuring the ability to: set and prioritize goals; create plans of action and stay focused; to be flexible and responsive; strong work ethic by being highly motivated and having a bias for action.



Setting Goals

• Strives to achieve high volume of output.
• Recognizes the problem that needs to be solved.
• Sets a common goals for the team.
• Strives to exceed performance benchmarks.
• Determines the objectives for the project.
• Sets objectives for the department.
• Sets important goals for the department.
• Sets challenging goals to be achieved.
• Sets the objectives for the team.
• Identifies what needs to be accomplished.
• Sets challenging personal and organizational goals.

Prioritization

• Directs team in prioritizing daily work activities
• Concentrates efforts on the most urgent needs.
• Prioritizes tasks to best achieve the results.
• Sets priorities for tasks to be completed.
• Determines the proper order for completion of the tasks.
• Quickly analyzes the situation to determine the most pressing needs.
• Completes urgent tasks first.
• Determines the parts of the project that need completed first.
• Prioritizes goals to complete those in urgent need first.

Planning

• Plans the best course of action to achieve the goal.
• Determines what resources will be needed to achieve the objectives.
• Identifies the steps needed to accomplish the results.
• Determines the best approach to achieving the expected results.
• Translates plans into specific assignments for branch management team
• Translates plans into specific assignments for self and branch co-workers

Maintains Focus

• Works toward achievement of goals even when confronted with obstacles.
• Does not become distracted by non-issues or interruptions.
• Demonstrates the personal confidence to "stay the course," even when faced with difficulty
• Stays focused on meeting the needs of customers.
• Focuses on achieving important goals.
• Helps the team maintain focus on the goals.
• Stays focused on solving problems and getting work done.
• Ensures the team understands the objective that needs to be completed.
• Focuses sufficient time and attention on important, yet longer term, activities (e.g., strategic planning for long-term results)
• Focuses sufficient time and attention on important, yet longer term, activities (e.g., planning each quarter's and year-end goals)

Flexible

• Willing to adapt to new procedures to maintain production capacities.
• Flexible in adjusting priorities to meet the demands of changing situations.
• Responds to changing events to maintain progress toward achieving results.
• Adapts to disruptions in the supply chain to maintain production levels.
• Makes changes to the plans if it will result in increased output.
• Flexible and willing to change the strategy to better achieve the objectives.

Response to Setbacks

• Overcomes obstacles to continue working toward goals.
• Works hard despite obstacles that impede progress.
• Pursues performance benchmarks despite obstacles and setbacks.
• Removes bureaucratic barriers to streamline processes.
• Persists in seeking objectives despite obstacles or setbacks.

Monitors Progress

• Creates measures of performance to track progress.
• Keeps track of progress toward the results.
• Measures progress toward the goal.
• Establishes benchmarks to be met when working on projects.
• Sets benchmarks and milestones to measure progress toward the objectives.

Bias for Action

• Willing to take on new assignments to help increase production.
• Gives extra effort to solve problems and get work done on time.
• Identifies and acts upon opportunities to increase quality of team output
• Accomplishes difficult tasks obtaining measurable results.
• Spends majority of time working on "important and urgent" activities.
• Takes risks as needed to improve products and services.
• Handles multiple tasks simultaneously (e.g., handling co-worker and customer issues, managing branch operations, and responding to DM requests)
• Works with multiple departments and objectives effectively; leads special cross-functional projects successfully

Achieves Results

• Exceeds performance requirements.
• Produces a high volume of work.
• Completes all assigned tasks.
• Completes all required coursework.
• Is considered a high achiever.
• Completes work on time.
• Promptly and efficiently completes assigned tasks.
• Achieves high levels of performance.
• Is a high achiever.
• Achieves long and short-term goals.
• Completed work exceeds standards.
• Has a strong result orientation.
• Achieves performance benchmarks.

Highly Motivated

• Inspires and motivates co-workers to be productive and energetic at work
• Has a strong drive to complete goals despite obstacles that may arise.
• Determined to complete tasks regardless of obstacles that may occur.
• Motivated by a strong desire to exceed performance standards.
• Highly motivated to complete tasks despite obstacles that may arise.
• Has a work ethic with a strong desire to obtain results.
• Embraces setbacks and challenges as opportunities to learn.
• Tries to exceed current goals.

Attitude

• Has a positive attitude that encourages others to continue supporting the production goals.
• Views obstacles as opportunities to improve self.
• Exhibits high energy and a positive attitude on the job with others
• Models high energy and a positive attitude on the job with co-workers and customers

Accountability

• Provides clear expectations for employees.
• Holds self and others accountable for achieving results.
• Holds others accountable for producing high quality work.
• Holds employees accountable for completing required work.
• Makes sure employees understand the job requirements.

Communication

• Explains the "whys" behind organizational objectives
• Consistently and effectively communicates departmental goals/objectives
• Explains the positive impact of maintaining a high energy level to drive performance
• Communicates top performance to R&D to drive future results
• Shares market-developed productivity and process improvements within the market and with the general manager.

Service Orientation

• Helps others when free-time is available.
• Always willing to help coworkers to keep productions levels high.
• Makes sure customers are satisfied.
• Always looking for ways to help others.

Supervision

• Encourages a high-energy, fun work environment and coaches others on how to do the same
• Makes sure employees have the resources they need to achieve their results.
• Encourages employees to give 100% to achieving high results.
• Recognizes and rewards behavior that produces top performance

Analytical

• Measures performance against goals and objectives.
• Requests specific action-oriented support from District core team, including HR/Training, Tech, Sales, etc.
• Implements methods for conducting performance audits
• Requests specific, measurable results and continuous progress from Supervisors; holds them accountable for any missed targets

Employee Opinion Survey Items

Employees that have a strong Results Orientation are invaluable assets to any organization, driving performance, achieving results and getting the job done.



Setting Goals

• The Director sets objectives for the department
• My manager is effective in quickly determining the objectives for the project
• The team leader sets the objectives for the team
• My manager sets challenging goals for me to be achieved
• The VP of Operations sets important goals for our department
• In our department, we are good at recognizing the problem that needs to be solved

Prioritization

• Our department does a good job prioritizing goals to complete those in urgent need first
• My manager is effective in prioritizing tasks to best achieve the results
• Our department completes the urgent tasks first
• My manager concentrates efforts on the most urgent needs of the project
• The team leader is effective in prioritizing daily work activities
• I am able to quickly analyze the situation to determine the most pressing needs

Planning

• My manager is effective in planning the best approach to achieving results
• The Company leaders are effective in planning the best course of action to achieve their goals
• Our department does a good job of planning what resources will be needed to achieve the objectives

Maintains Focus

• My manager is focused, driven and does not become distracted by non-issues or interruptions
• The team leader helps the team maintain focus on the goals
• In my department coworkers continue to work toward achievement of goals despite being confronted with obstacles
• Our department focuses on achieving important goals

Flexible

• Our department is able to adapt to disruptions in the supply chain to maintain production levels
• I am able to make changes to the plans/procedures if it will result in increased output
• My coworkers are willing to adapt to new procedures to maintain production capacities
• My manager is flexible and willing to change the strategy to better achieve the objectives

Response to Setbacks

• In our department, employees are tenacious and will overcome obstacles to continue working toward goals
• I am able to achieve performance benchmarks despite obstacles and setbacks
• My manager will persist in seeking objectives despite obstacles or setbacks
• Coworkers work hard despite obstacles that impede progress

Monitors Progress

• The project manager has established benchmarks to be met when working on specific projects
• Leadership benchmarks and milestones to measure progress toward objectives
• Our department keeps track of progress toward the results
• My manager creates measures of performance to track progress

Bias for Action

• The team lead is effective in identifying and acting upon opportunities to increase quality of team output
• My colleagues are willing to give extra effort to solve problems and get work done on time
• I feel our department accomplishes difficult tasks obtaining measurable results
• I feel people in my department are willing to take on new assignments to help increase production

Achieves Results

• People in my department have a strong result orientation
• Work is generally completed on time
• In my department, employees have completed all required coursework
• My manager is a high achiever
• I regularly achieve performance benchmarks
• Coworkers complete all assigned tasks
• Our department achieves high levels of performance

Highly Motivated

• Coworkers view setbacks and challenges as opportunities to learn
• My department has a work ethic with a strong desire to obtain results
• My manager inspires and motivates co-workers to be productive and energetic at work
• Employees in my department are determined to complete tasks regardless of obstacles that may occur

Attitude

• Colleagues view obstacles as opportunities to improve themselves
• My supervisor models high energy and has a positive attitude on the job with co-workers and customers
• The team leader has a positive attitude that encourages others to continue supporting the production goals
• My manager exhibits high energy and a positive attitude on the job with others

Accountability

• Managers hold employees accountable for completing required work
• Employees hold each other accountable for producing high quality work
• I was provided clear expectations for the job
• My manager holds themself and others accountable for achieving results

Service Orientation

• Our department makes sure customers are satisfied
• I am always willing to help coworkers when asked
• Coworkers are always looking for ways to help each other

Supervision

• Managers encourage employees to give 100% to achieving high results
• Managers recognize and reward behavior that produces top performance
• The team leader makes sure employees have the resources they need to achieve their results
• My supervisor encourages a high-energy, fun work environment and coaches others on how to do the same

Self-Assessment Items

Setting Goals

• I identify what needs to be accomplished.
• I set objectives for the department.
• You set important goals for the department.
• You set a common goals for the team.
• You set the objectives for the team.
• You strive to achieve high volume of output.
• I set challenging goals to be achieved.
• You recognize the problem that needs to be solved.
• I determine the objectives for the project.
• I strive to exceed performance benchmarks.
• You set challenging personal and organizational goals.

Prioritization

• You direct team in prioritizing daily work activities
• I quickly analyze the situation to determine the most pressing needs.
• I set priorities for tasks to be completed.
• You determine the parts of the project that need completed first.
• I determine the proper order for completion of the tasks.
• You concentrate efforts on the most urgent needs.
• I prioritize tasks to best achieve the results.
• I complete urgent tasks first.
• You prioritize goals to complete those in urgent need first.

Planning

• I determine what resources will be needed to achieve the objectives.
• I determine the best approach to achieving the expected results.
• I plan the best course of action to achieve the goal.
• You identify the steps needed to accomplish the results.
• You translate plans into specific assignments for branch management team
• You translate plans into specific assignments for self and branch co-workers

Maintains Focus

• You work toward achievement of goals even when confronted with obstacles.
• You stay focused on meeting the needs of customers.
• You demonstrate the personal confidence to "stay the course," even when faced with difficulty
• You do not become distracted by non-issues or interruptions.
• I help the team maintain focus on the goals.
• I ensure the team understands the objective that needs to be completed.
• You stay focused on solving problems and getting work done.
• You are focused on achieving important goals.
• You focus sufficient time and attention on important, yet longer term, activities (e.g., strategic planning for long-term results)
• You focus sufficient time and attention on important, yet longer term, activities (e.g., planning each quarter's and year-end goals)

Flexible

• You make changes to the plans if it will result in increased output.
• I can adapt to new procedures to maintain production capacities.
• I adapt to disruptions in the supply chain to maintain production levels.
• I am flexible in adjusting priorities to meet the demands of changing situations.
• I am flexible and willing to change the strategy to better achieve the objectives.
• You respond to changing events to maintain progress toward achieving results.

Response to Setbacks

• I remove bureaucratic barriers to streamline processes.
• I persist in seeking objectives despite obstacles or setbacks.
• I work hard despite obstacles that impede progress.
• You pursues performance benchmarks despite obstacles and setbacks.
• I overcome obstacles to continue working toward goals.

Monitors Progress

• You keep track of progress toward the results.
• I establish benchmarks to be met when working on projects.
• I set benchmarks and milestones to measure progress toward the objectives.
• You create measures of performance to track progress.
• I measure progress toward the goal.

Bias for Action

• You give extra effort to solve problems and get work done on time.
• You are willing to take on new assignments to help increase production.
• You identify and acts upon opportunities to increase quality of team output
• You spend majority of time working on "important and urgent" activities.
• You accomplish difficult tasks obtaining measurable results.
• You work with multiple departments and objectives effectively; leads special cross-functional projects successfully
• You take risks as needed to improve products and services.
• You handle multiple tasks simultaneously (e.g., handling co-worker and customer issues, managing branch operations, and responding to DM requests)

Achieves Results

• You exceed performance requirements.
• Completed work exceeds standards.
• I promptly and efficiently complete assigned tasks.
• You achieve high levels of performance.
• You are a high achiever.
• I achieve long and short-term goals.
• You produce a high volume of work.
• You complete work on time.
• I complete all assigned tasks.
• You are considered a high achiever.
• I complete all required coursework.
• You have a strong result orientation.
• I achieve performance benchmarks.

Highly Motivated

• You inspire and motivates co-workers to be productive and energetic at work
• You are determined to complete tasks regardless of obstacles that may occur.
• You have a work ethic with a strong desire to obtain results.
• You are highly motivated to complete tasks despite obstacles that may arise.
• I am motivated by a strong desire to exceed performance standards.
• You embrace setbacks and challenges as opportunities to learn.
• You try to exceed current goals.

Attitude

• I have a positive attitude that encourages others to continue supporting the production goals.
• I views obstacles as opportunities to improve myself.
• You exhibit high energy and a positive attitude on the job with others
• You model high energy and a positive attitude on the job with co-workers and customers

Accountability

• You provide clear expectations for employees.
• I hold others accountable for producing high quality work.
• You hold yourself and others accountable for achieving results.
• You hold employees accountable for completing required work.
• You make sure employees understand the job requirements.

Communication

• You explain the "whys" behind organizational objectives
• You consistently and effectively communicate departmental goals/objectives
• You communicate top performance to R&D to drive future results
• You explain the positive impact of maintaining a high energy level to drive performance
• You share market-developed productivity and process improvements within the market and with the general manager.

Service Orientation

• I am always willing to help coworkers to keep productions levels high.
• You help others when free-time is available.
• You make sure customers are satisfied.
• You always looking for ways to help others.

Supervision

• You encourage a high-energy, fun work environment and coaches others on how to do the same
• You encourage employees to give 100% to achieving high results.
• You make sure employees have the resources they need to achieve their results.
• You recognize and reward behavior that produces top performance

Analytical

• You request specific, measurable results and continuous progress from Supervisors; holds them accountable for any missed targets
• You request specific action-oriented support from District core team, including HR/Training, Tech, Sales, etc.
• You implement methods for conducting performance audits
• You measure performance against goals and objectives.

Job Interview Questions

These questions will help you in the interview to identify candidates that are "Results Oriented". These are people who tenacious in getting the job done.



Setting Goals

• Describe how you set challenging personal and organizational goals.
• Did you set the objectives for the team? If so, how?
• Have you set important goals for the department?
• Give an example of how you would set common goals for the team.
• How do you identify what need to be accomplished?
• How do you set challenging goals to be achieved?
• How do you encourage others to strive to exceed performance benchmarks?
• Describe the process that you would go through to determine the objectives for a project.
• How would you recognize the problem that needs to be solved?
• How do you strive to achieve high volume of output?
• Have you set objectives for the department?

Prioritization

• Where do you concentrate your efforts?
• Give some examples of how you would set priorities for tasks to be completed.
• How do you prioritize tasks to best achieve the results?
• Describe how you would quickly analyze the situation to determine the most pressing needs.
• How would you direct the team in prioritizing daily work activities?
• What determines the parts of the project that need completed first?
• Describe how you decide which tasks need completed first.
• What determines the proper order for completion of the tasks?
• How do you prioritize those goals that need to be completed first?

Planning

• How do you plan the best course of action to achieve the goal?
• How do you identify the steps needed to accomplish the results?
• Describe how you would translate plans into specific assignments for branch management team.
• Describe how you would determine what resources will be needed to achieve these objectives?
• How do you determine the best approach to achieving the expected results?
• How would you translates plans into specific assignments for self and branch co-workers?

Maintains Focus

• How do you work toward achievement of goals even when confronted with obstacles?
• How do you stay focused and not become distracted by non-issues or interruptions?
• Describe how you stay focused on meeting the needs of customers.
• Have you had to focus sufficient time and attention on important, yet longer term, activities (e.g., strategic planning for long-term results)?
• How do you focus sufficient time and attention on important, yet longer term, activities (e.g., planning each quarter's and year-end goals)?
• Give examples of how you stay focused on solving problems and getting work done.
• How do you help the team maintain focus on the goals?
• What do you do to ensure the team understands the objective that needs to be completed?
• Describe how you would focus on achieving important goals.
• Describe how you demonstrate the personal confidence to "stay the course," even when faced with difficulty.

Flexible

• How do you respond to changing events to maintain progress toward achieving results?
• Explain what steps you would take to adapt to any disruptions in the supply chain to maintain production levels.
• Give examples of how you would adapt to new procedures to maintain production capacities.
• How would you make changes to the plans to result in increased output?
• Describe how you would be flexible and willing to change the strategy to better achieve the objectives.
• Give examples of how you were flexible in adjusting priorities to meet the demands of changing situations.

Response to Setbacks

• Describe how you would pursue performance benchmarks despite obstacles and setbacks.
• How have you had to overcome obstacles to continue working toward goals?
• Would you work hard despite obstacles that impede progress?
• Give examples of how you persisted in seeking objectives despite obstacles or setbacks.
• When have you had to remove bureaucratic barriers to streamline processes? Describe.

Monitors Progress

• How do you keep track of progress toward the results?
• Explain how you would set benchmarks and milestones to measure progress toward the objectives.
• Describe how you would measure progress toward the goal.
• Have you had to establish benchmarks to be met when working on projects?
• How do you create measures of performance to track progress?

Bias for Action

• How do you spend the majority of your time?
• Describe how you would give extra effort to solve problems and get work done on time.
• Describe what you would do to take risks to improve products and services.
• Do you work with multiple departments and objectives effectively? Can you describe this?
• How would you handle multiple tasks simultaneously?
• Are you willing to take on new assignments to help increase production?
• How do you accomplish difficult tasks obtaining measurable results?
• Have you had to identify and act upon opportunities to increase quality of team output?

Achieves Results

• Do you achieve performance benchmarks?
• Have you ever had to encourage coworkers to complete work on time?
• How does your completed work exceeds standards?
• Are you a high achiever?
• How do you exceed performance requirements?
• Are you considered a high achiever?
• Do you produce a high volume of work?
• How do you achieve long and short-term goals?
• What do you do to achieve high levels of performance?
• How do you promptly and efficiently complete assigned tasks?
• Do you have a strong result orientation?
• Have you completed all assigned tasks?
• How do you complete all required coursework?

Highly Motivated

• Describe your level of determination to complete tasks regardless of obstacles that may occur.
• Describe an instance which demonstrates that you are highly motivated to complete tasks despite obstacles that may arise.
• Do you have a strong drive to complete goals despite obstacles that may arise?
• Give an example of how you try to exceed current goals.
• How do you approach setbacks and challenges? (Are the viewed as opportunities to learn?)
• Are you motivated by a strong desire to exceed performance standards?
• Describe how you have a work ethic with a strong desire to obtain results?
• Give an example of how you inspire and motivate coworkers to be more productive and energetic at work.

Attitude

• Describe how you have a positive attitude that encourages others to continue supporting the production goals.
• How do you exhibit high energy and have a positive attitude on the job with others?
• Do you model high energy and a positive attitude on the job with co-workers and customers?
• Do you views obstacles as opportunities to improve yourself? Give an example.

Accountability

• Do you hold employees accountable for completing required work?
• How do you make sure employees understand the job requirements?
• How do you hold others accountable for producing high quality work?
• Give examples of how you hold yourself and others accountable for achieving results.
• How do you provide clear expectations for employees?

Communication

• Can you explain the "whys" behind recent organizational objectives?
• In your communications with the general manager, have you shared market-developed productivity and process improvements?
• How do you consistently and effectively communicate departmental goals/objectives?
• How do you explain the positive impact of maintaining a high energy level to drive performance?

Service Orientation

• Are you always willing to help coworkers to keep productions levels high? Please elaborate.
• How do you make sure customers are satisfied?
• Do you help others when free-time is available?
• Describe how you look for ways to help others.

Supervision

• Explain how you recognize and reward behavior that produces top performance.
• How do you encourage a high-energy, fun work environment and coach others on how to do the same?
• How do you make sure employees have the resources they need to achieve their results?
• Describe how you encourage employees to give 100% to achieve high results.

Analytical

• How do you request specific action-oriented support from District core team, including HR/Training, Tech, Sales, etc?
• Have you implemented methods for conducting performance audits?
• Have you measured performance against goals and objectives?
• Have you requested specific, measurable results and continuous progress from subordinates and held them accountable for any missed targets?

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