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Questionnaire Items Measuring Results Oriented

Achieving results is a core aspect of business. Individuals with a strong "Result Orientation" are focused intently on achieving results. This is enabled by a combination of job skills and personal attributes. Individuals must:

• Set and Prioritize goals Achieving results requires the setting of a goal. The goal could the results you want to achieve or some step in that process.
• Plan actions You need to plan the actions that will be required for each step in the process. You may also need to make a plan for obtaining the resources that will be needed.
• Stay Focused Disruptions to the process may cause delays. It is important to avoid disruptions and to remain focused on the task at hand.
• Flexible Being flexible in plans, staffing and resources may help to avoid obstacles which could prevent you from achieving your goal.
• Responsive to Setbacks It is important to continue progress toward the goal even if setbacks occur.
• Bias for Action A strong bias for action helps to ensure you make progress quickly. However, use caution to avoid making rash or hasty decisions.
• Achieve Results Individuals who are "results oriented" have a strong desire to achieve results; to complete tasks; to accomplish goals.
• Highly Motivated These individuals strive to exceed expectations and to exceed performance benchmarks.

Results oriented individuals are leaders having impact on the organization setting the standard by which others are measured. Achieving results is a critical function of organizations. Individuals with a results orientation help focus the direction of other employees toward a common goal, create innovative solutions to problems, increase production through efficiencies and improve the department and organization.

360-Degree Feedback Questionnaire Items

The Results Oriented (Orientation) competency in a 360-Degree Feedback assessment includes items measuring the ability to: set and prioritize goals; create plans of action and stay focused; to be flexible and responsive; strong work ethic by being highly motivated and having a bias for action.



Setting Goals

• Sets the objectives for the team.
• Strives to achieve high volume of output.
• Strives to exceed performance benchmarks.
• Identifies what needs to be accomplished.
• Sets objectives for the department.
• Sets important goals for the department.
• Sets challenging goals to be achieved.
• Sets a common goals for the team.
• Determines the objectives for the project.
• Recognizes the problem that needs to be solved.
• Sets challenging personal and organizational goals.

Prioritization

• Directs team in prioritizing daily work activities
• Determines the proper order for completion of the tasks.
• Concentrates efforts on the most urgent needs.
• Completes urgent tasks first.
• Prioritizes tasks to best achieve the results.
• Determines the parts of the project that need completed first.
• Prioritizes goals to complete those in urgent need first.
• Sets priorities for tasks to be completed.
• Quickly analyzes the situation to determine the most pressing needs.

Planning

• Plans the best course of action to achieve the goal.
• Identifies the steps needed to accomplish the results.
• Determines what resources will be needed to achieve the objectives.
• Determines the best approach to achieving the expected results.
• Translates plans into specific assignments for branch management team
• Translates plans into specific assignments for self and branch co-workers

Maintains Focus

• Works toward achievement of goals even when confronted with obstacles.
• Demonstrates the personal confidence to "stay the course," even when faced with difficulty
• Stays focused on meeting the needs of customers.
• Does not become distracted by non-issues or interruptions.
• Helps the team maintain focus on the goals.
• Focuses on achieving important goals.
• Stays focused on solving problems and getting work done.
• Ensures the team understands the objective that needs to be completed.
• Focuses sufficient time and attention on important, yet longer term, activities (e.g., strategic planning for long-term results)
• Focuses sufficient time and attention on important, yet longer term, activities (e.g., planning each quarter's and year-end goals)

Flexible

• Adapts to disruptions in the supply chain to maintain production levels.
• Responds to changing events to maintain progress toward achieving results.
• Willing to adapt to new procedures to maintain production capacities.
• Flexible in adjusting priorities to meet the demands of changing situations.
• Makes changes to the plans if it will result in increased output.
• Flexible and willing to change the strategy to better achieve the objectives.

Response to Setbacks

• Removes bureaucratic barriers to streamline processes.
• Persists in seeking objectives despite obstacles or setbacks.
• Pursues performance benchmarks despite obstacles and setbacks.
• Overcomes obstacles to continue working toward goals.
• Works hard despite obstacles that impede progress.

Monitors Progress

• Creates measures of performance to track progress.
• Establishes benchmarks to be met when working on projects.
• Sets benchmarks and milestones to measure progress toward the objectives.
• Measures progress toward the goal.
• Keeps track of progress toward the results.

Bias for Action

• Gives extra effort to solve problems and get work done on time.
• Willing to take on new assignments to help increase production.
• Identifies and acts upon opportunities to increase quality of team output
• Accomplishes difficult tasks obtaining measurable results.
• Spends majority of time working on "important and urgent" activities.
• Takes risks as needed to improve products and services.
• Handles multiple tasks simultaneously (e.g., handling co-worker and customer issues, managing branch operations, and responding to DM requests)
• Works with multiple departments and objectives effectively; leads special cross-functional projects successfully

Achieves Results

• Achieves long and short-term goals.
• Promptly and efficiently completes assigned tasks.
• Completes work on time.
• Is considered a high achiever.
• Produces a high volume of work.
• Completes all required coursework.
• Completed work exceeds standards.
• Has a strong result orientation.
• Exceeds performance requirements.
• Is a high achiever.
• Completes all assigned tasks.
• Achieves high levels of performance.
• Achieves performance benchmarks.

Highly Motivated

• Inspires and motivates co-workers to be productive and energetic at work
• Determined to complete tasks regardless of obstacles that may occur.
• Has a work ethic with a strong desire to obtain results.
• Highly motivated to complete tasks despite obstacles that may arise.
• Has a strong drive to complete goals despite obstacles that may arise.
• Motivated by a strong desire to exceed performance standards.
• Embraces setbacks and challenges as opportunities to learn.
• Tries to exceed current goals.

Attitude

• Has a positive attitude that encourages others to continue supporting the production goals.
• Views obstacles as opportunities to improve self.
• Exhibits high energy and a positive attitude on the job with others
• Models high energy and a positive attitude on the job with co-workers and customers

Accountability

• Provides clear expectations for employees.
• Holds self and others accountable for achieving results.
• Holds others accountable for producing high quality work.
• Holds employees accountable for completing required work.
• Makes sure employees understand the job requirements.

Communication

• Explains the "whys" behind organizational objectives
• Consistently and effectively communicates departmental goals/objectives
• Explains the positive impact of maintaining a high energy level to drive performance
• Communicates top performance to R&D to drive future results
• Shares market-developed productivity and process improvements within the market and with the general manager.

Service Orientation

• Always willing to help coworkers to keep productions levels high.
• Helps others when free-time is available.
• Always looking for ways to help others.
• Makes sure customers are satisfied.

Supervision

• Encourages a high-energy, fun work environment and coaches others on how to do the same
• Encourages employees to give 100% to achieving high results.
• Makes sure employees have the resources they need to achieve their results.
• Recognizes and rewards behavior that produces top performance

Analytical

• Implements methods for conducting performance audits
• Measures performance against goals and objectives.
• Requests specific, measurable results and continuous progress from Supervisors; holds them accountable for any missed targets
• Requests specific action-oriented support from District core team, including HR/Training, Tech, Sales, etc.

Employee Opinion Survey Items

Employees that have a strong Results Orientation are invaluable assets to any organization, driving performance, achieving results and getting the job done.



Setting Goals

• The team leader sets the objectives for the team
• My manager is effective in quickly determining the objectives for the project
• My manager sets challenging goals for me to be achieved
• The VP of Operations sets important goals for our department
• The Director sets objectives for the department
• In our department, we are good at recognizing the problem that needs to be solved

Prioritization

• My manager concentrates efforts on the most urgent needs of the project
• My manager is effective in prioritizing tasks to best achieve the results
• The team leader is effective in prioritizing daily work activities
• Our department completes the urgent tasks first
• Our department does a good job prioritizing goals to complete those in urgent need first
• I am able to quickly analyze the situation to determine the most pressing needs

Planning

• The Company leaders are effective in planning the best course of action to achieve their goals
• My manager is effective in planning the best approach to achieving results
• Our department does a good job of planning what resources will be needed to achieve the objectives

Maintains Focus

• Our department focuses on achieving important goals
• In my department coworkers continue to work toward achievement of goals despite being confronted with obstacles
• My manager is focused, driven and does not become distracted by non-issues or interruptions
• The team leader helps the team maintain focus on the goals

Flexible

• Our department is able to adapt to disruptions in the supply chain to maintain production levels
• My coworkers are willing to adapt to new procedures to maintain production capacities
• I am able to make changes to the plans/procedures if it will result in increased output
• My manager is flexible and willing to change the strategy to better achieve the objectives

Response to Setbacks

• My manager will persist in seeking objectives despite obstacles or setbacks
• I am able to achieve performance benchmarks despite obstacles and setbacks
• In our department, employees are tenacious and will overcome obstacles to continue working toward goals
• Coworkers work hard despite obstacles that impede progress

Monitors Progress

• Our department keeps track of progress toward the results
• My manager creates measures of performance to track progress
• The project manager has established benchmarks to be met when working on specific projects
• Leadership benchmarks and milestones to measure progress toward objectives

Bias for Action

• My colleagues are willing to give extra effort to solve problems and get work done on time
• I feel our department accomplishes difficult tasks obtaining measurable results
• I feel people in my department are willing to take on new assignments to help increase production
• The team lead is effective in identifying and acting upon opportunities to increase quality of team output

Achieves Results

• People in my department have a strong result orientation
• My manager is a high achiever
• Our department achieves high levels of performance
• I regularly achieve performance benchmarks
• In my department, employees have completed all required coursework
• Coworkers complete all assigned tasks
• Work is generally completed on time

Highly Motivated

• Employees in my department are determined to complete tasks regardless of obstacles that may occur
• My department has a work ethic with a strong desire to obtain results
• My manager inspires and motivates co-workers to be productive and energetic at work
• Coworkers view setbacks and challenges as opportunities to learn

Attitude

• My manager exhibits high energy and a positive attitude on the job with others
• The team leader has a positive attitude that encourages others to continue supporting the production goals
• My supervisor models high energy and has a positive attitude on the job with co-workers and customers
• Colleagues view obstacles as opportunities to improve themselves

Accountability

• I was provided clear expectations for the job
• My manager holds themself and others accountable for achieving results
• Employees hold each other accountable for producing high quality work
• Managers hold employees accountable for completing required work

Service Orientation

• I am always willing to help coworkers when asked
• Coworkers are always looking for ways to help each other
• Our department makes sure customers are satisfied

Supervision

• My supervisor encourages a high-energy, fun work environment and coaches others on how to do the same
• Managers encourage employees to give 100% to achieving high results
• Managers recognize and reward behavior that produces top performance
• The team leader makes sure employees have the resources they need to achieve their results

Self-Assessment Items

Setting Goals

• You strive to achieve high volume of output.
• I set objectives for the department.
• I determine the objectives for the project.
• You set a common goals for the team.
• I identify what needs to be accomplished.
• I strive to exceed performance benchmarks.
• You recognize the problem that needs to be solved.
• I set challenging goals to be achieved.
• You set the objectives for the team.
• You set important goals for the department.
• You set challenging personal and organizational goals.

Prioritization

• You direct team in prioritizing daily work activities
• You determine the parts of the project that need completed first.
• I prioritize tasks to best achieve the results.
• I determine the proper order for completion of the tasks.
• I quickly analyze the situation to determine the most pressing needs.
• You concentrate efforts on the most urgent needs.
• You prioritize goals to complete those in urgent need first.
• I complete urgent tasks first.
• I set priorities for tasks to be completed.

Planning

• I plan the best course of action to achieve the goal.
• You identify the steps needed to accomplish the results.
• I determine what resources will be needed to achieve the objectives.
• I determine the best approach to achieving the expected results.
• You translate plans into specific assignments for branch management team
• You translate plans into specific assignments for self and branch co-workers

Maintains Focus

• You work toward achievement of goals even when confronted with obstacles.
• You demonstrate the personal confidence to "stay the course," even when faced with difficulty
• You stay focused on meeting the needs of customers.
• You do not become distracted by non-issues or interruptions.
• I help the team maintain focus on the goals.
• You are focused on achieving important goals.
• You stay focused on solving problems and getting work done.
• I ensure the team understands the objective that needs to be completed.
• You focus sufficient time and attention on important, yet longer term, activities (e.g., strategic planning for long-term results)
• You focus sufficient time and attention on important, yet longer term, activities (e.g., planning each quarter's and year-end goals)

Flexible

• I am flexible and willing to change the strategy to better achieve the objectives.
• I adapt to disruptions in the supply chain to maintain production levels.
• I can adapt to new procedures to maintain production capacities.
• You make changes to the plans if it will result in increased output.
• You respond to changing events to maintain progress toward achieving results.
• I am flexible in adjusting priorities to meet the demands of changing situations.

Response to Setbacks

• You pursues performance benchmarks despite obstacles and setbacks.
• I overcome obstacles to continue working toward goals.
• I work hard despite obstacles that impede progress.
• I remove bureaucratic barriers to streamline processes.
• I persist in seeking objectives despite obstacles or setbacks.

Monitors Progress

• You keep track of progress toward the results.
• You create measures of performance to track progress.
• I establish benchmarks to be met when working on projects.
• I measure progress toward the goal.
• I set benchmarks and milestones to measure progress toward the objectives.

Bias for Action

• You are willing to take on new assignments to help increase production.
• You give extra effort to solve problems and get work done on time.
• You identify and acts upon opportunities to increase quality of team output
• You accomplish difficult tasks obtaining measurable results.
• You spend majority of time working on "important and urgent" activities.
• You take risks as needed to improve products and services.
• You handle multiple tasks simultaneously (e.g., handling co-worker and customer issues, managing branch operations, and responding to DM requests)
• You work with multiple departments and objectives effectively; leads special cross-functional projects successfully

Achieves Results

• I promptly and efficiently complete assigned tasks.
• I complete all assigned tasks.
• You exceed performance requirements.
• You are considered a high achiever.
• You achieve high levels of performance.
• You produce a high volume of work.
• You have a strong result orientation.
• I complete all required coursework.
• Completed work exceeds standards.
• I achieve long and short-term goals.
• You complete work on time.
• I achieve performance benchmarks.
• You are a high achiever.

Highly Motivated

• You inspire and motivates co-workers to be productive and energetic at work
• You have a work ethic with a strong desire to obtain results.
• I am motivated by a strong desire to exceed performance standards.
• You are determined to complete tasks regardless of obstacles that may occur.
• You are highly motivated to complete tasks despite obstacles that may arise.
• You embrace setbacks and challenges as opportunities to learn.
• You try to exceed current goals.

Attitude

• I views obstacles as opportunities to improve myself.
• I have a positive attitude that encourages others to continue supporting the production goals.
• You exhibit high energy and a positive attitude on the job with others
• You model high energy and a positive attitude on the job with co-workers and customers

Accountability

• You provide clear expectations for employees.
• You hold yourself and others accountable for achieving results.
• I hold others accountable for producing high quality work.
• You hold employees accountable for completing required work.
• You make sure employees understand the job requirements.

Communication

• You explain the "whys" behind organizational objectives
• You consistently and effectively communicate departmental goals/objectives
• You share market-developed productivity and process improvements within the market and with the general manager.
• You explain the positive impact of maintaining a high energy level to drive performance
• You communicate top performance to R&D to drive future results

Service Orientation

• I am always willing to help coworkers to keep productions levels high.
• You help others when free-time is available.
• You always looking for ways to help others.
• You make sure customers are satisfied.

Supervision

• You encourage a high-energy, fun work environment and coaches others on how to do the same
• You encourage employees to give 100% to achieving high results.
• You make sure employees have the resources they need to achieve their results.
• You recognize and reward behavior that produces top performance

Analytical

• You measure performance against goals and objectives.
• You request specific action-oriented support from District core team, including HR/Training, Tech, Sales, etc.
• You implement methods for conducting performance audits
• You request specific, measurable results and continuous progress from Supervisors; holds them accountable for any missed targets

Job Interview Questions

These questions will help you in the interview to identify candidates that are "Results Oriented". These are people who tenacious in getting the job done.



Setting Goals

• How do you set challenging goals to be achieved?
• Did you set the objectives for the team? If so, how?
• How do you strive to achieve high volume of output?
• How would you recognize the problem that needs to be solved?
• How do you encourage others to strive to exceed performance benchmarks?
• Describe how you set challenging personal and organizational goals.
• Give an example of how you would set common goals for the team.
• Have you set important goals for the department?
• How do you identify what need to be accomplished?
• Have you set objectives for the department?
• Describe the process that you would go through to determine the objectives for a project.

Prioritization

• How do you prioritize those goals that need to be completed first?
• Describe how you decide which tasks need completed first.
• Where do you concentrate your efforts?
• Describe how you would quickly analyze the situation to determine the most pressing needs.
• What determines the proper order for completion of the tasks?
• How do you prioritize tasks to best achieve the results?
• Give some examples of how you would set priorities for tasks to be completed.
• How would you direct the team in prioritizing daily work activities?
• What determines the parts of the project that need completed first?

Planning

• How do you determine the best approach to achieving the expected results?
• How do you plan the best course of action to achieve the goal?
• Describe how you would translate plans into specific assignments for branch management team.
• Describe how you would determine what resources will be needed to achieve these objectives?
• How would you translates plans into specific assignments for self and branch co-workers?
• How do you identify the steps needed to accomplish the results?

Maintains Focus

• What do you do to ensure the team understands the objective that needs to be completed?
• Describe how you would focus on achieving important goals.
• How do you work toward achievement of goals even when confronted with obstacles?
• How do you help the team maintain focus on the goals?
• Describe how you demonstrate the personal confidence to "stay the course," even when faced with difficulty.
• How do you stay focused and not become distracted by non-issues or interruptions?
• Give examples of how you stay focused on solving problems and getting work done.
• Describe how you stay focused on meeting the needs of customers.
• Have you had to focus sufficient time and attention on important, yet longer term, activities (e.g., strategic planning for long-term results)?
• How do you focus sufficient time and attention on important, yet longer term, activities (e.g., planning each quarter's and year-end goals)?

Flexible

• Give examples of how you would adapt to new procedures to maintain production capacities.
• Explain what steps you would take to adapt to any disruptions in the supply chain to maintain production levels.
• How do you respond to changing events to maintain progress toward achieving results?
• Give examples of how you were flexible in adjusting priorities to meet the demands of changing situations.
• Describe how you would be flexible and willing to change the strategy to better achieve the objectives.
• How would you make changes to the plans to result in increased output?

Response to Setbacks

• Describe how you would pursue performance benchmarks despite obstacles and setbacks.
• Give examples of how you persisted in seeking objectives despite obstacles or setbacks.
• When have you had to remove bureaucratic barriers to streamline processes? Describe.
• How have you had to overcome obstacles to continue working toward goals?
• Would you work hard despite obstacles that impede progress?

Monitors Progress

• How do you keep track of progress toward the results?
• Explain how you would set benchmarks and milestones to measure progress toward the objectives.
• Have you had to establish benchmarks to be met when working on projects?
• Describe how you would measure progress toward the goal.
• How do you create measures of performance to track progress?

Bias for Action

• Describe what you would do to take risks to improve products and services.
• How do you spend the majority of your time?
• How would you handle multiple tasks simultaneously?
• Are you willing to take on new assignments to help increase production?
• How do you accomplish difficult tasks obtaining measurable results?
• Describe how you would give extra effort to solve problems and get work done on time.
• Do you work with multiple departments and objectives effectively? Can you describe this?
• Have you had to identify and act upon opportunities to increase quality of team output?

Achieves Results

• Have you ever had to encourage coworkers to complete work on time?
• How do you exceed performance requirements?
• Have you completed all assigned tasks?
• Are you considered a high achiever?
• How does your completed work exceeds standards?
• Are you a high achiever?
• Do you produce a high volume of work?
• How do you promptly and efficiently complete assigned tasks?
• How do you achieve long and short-term goals?
• What do you do to achieve high levels of performance?
• How do you complete all required coursework?
• Do you achieve performance benchmarks?
• Do you have a strong result orientation?

Highly Motivated

• Describe your level of determination to complete tasks regardless of obstacles that may occur.
• Describe how you have a work ethic with a strong desire to obtain results?
• Do you have a strong drive to complete goals despite obstacles that may arise?
• Describe an instance which demonstrates that you are highly motivated to complete tasks despite obstacles that may arise.
• Are you motivated by a strong desire to exceed performance standards?
• Give an example of how you try to exceed current goals.
• Give an example of how you inspire and motivate coworkers to be more productive and energetic at work.
• How do you approach setbacks and challenges? (Are the viewed as opportunities to learn?)

Attitude

• How do you exhibit high energy and have a positive attitude on the job with others?
• Describe how you have a positive attitude that encourages others to continue supporting the production goals.
• Do you model high energy and a positive attitude on the job with co-workers and customers?
• Do you views obstacles as opportunities to improve yourself? Give an example.

Accountability

• Do you hold employees accountable for completing required work?
• How do you hold others accountable for producing high quality work?
• How do you make sure employees understand the job requirements?
• Give examples of how you hold yourself and others accountable for achieving results.
• How do you provide clear expectations for employees?

Communication

• Can you explain the "whys" behind recent organizational objectives?
• How do you explain the positive impact of maintaining a high energy level to drive performance?
• How do you consistently and effectively communicate departmental goals/objectives?
• In your communications with the general manager, have you shared market-developed productivity and process improvements?

Service Orientation

• Do you help others when free-time is available?
• Are you always willing to help coworkers to keep productions levels high? Please elaborate.
• How do you make sure customers are satisfied?
• Describe how you look for ways to help others.

Supervision

• How do you encourage a high-energy, fun work environment and coach others on how to do the same?
• Explain how you recognize and reward behavior that produces top performance.
• Describe how you encourage employees to give 100% to achieve high results.
• How do you make sure employees have the resources they need to achieve their results?

Analytical

• Have you measured performance against goals and objectives?
• How do you request specific action-oriented support from District core team, including HR/Training, Tech, Sales, etc?
• Have you requested specific, measurable results and continuous progress from subordinates and held them accountable for any missed targets?
• Have you implemented methods for conducting performance audits?

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