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Competency: Communication

• Supports communication systems recently implemented.
• Shows employees how their work contributes to the success of the organization
• Communicates the vision of the organization to all employees
• Writes appropriately within organizational guidelines and values.
• Communicates Corporate initiatives in a relevant and actionable manner to employees within his/her organization.
• Communicates to employees how their jobs/ works/ goals relate to organizational goals

• Communicates effectively with colleagues and customers
• An effective listener who is responsive to information needs.
• Communicates effectively with all levels of the organization.
• Communicates effectively with colleagues.
• Keeps open and regular communication with others.
• Is visible and approachable.
• Effective in communicating thoughts and feelings to others.
• Visible and approachable; is there when you need them.
• Informs others about changes or developments in plans and goals.
• Explains complex concepts clearly, using terms/style appropriate for the audience
• Considers the audience in how the communication is presented.
• Effectively and regularly communicates regarding issues that are critical to the team
• Accurately attends to/understands ideas which are exchanged.
• Communicates well
• Communicates effectively with colleagues and partners.
• Keeps open and regular communication with team members.
• Communicates effectively.
• Shares important information with others.
• Lets people know what is expected of them.
• Communicates company/market changes to appropriate team members in a timely manner
• Shares concepts and ideas with others.

• Informs supervisor about progress made on goals and objectives.
• Conducts regular performance feedback discussions with individuals and teams

• Asks follow-up questions as needed.
• Checks for understanding throughout conversations or group presentations/discussions
• Demonstrates clear verbal and written communication skills
• Checks for understanding throughout conversations or group discussions
• Able to clarify complex or technical information.
• Delivers clear and concise instructions.
• Consistently speaks clearly.
• Reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
• Communicates goals of project, resources required, resources available, etc. to team
• Summarizes or paraphrases the current question to confirm understanding.
• Explains issues logically, breaking down complex issues into manageable pieces of information
• Communicates a clear understanding of the subject at hand.
• Able to understand the core issues of the conversation.
• Clarifies words or statements to gain better understanding of the message.
• Makes the complex simple.

• Coaches others and provides feedback on the use of different oral communication styles for different audiences
• Coaches others on their written communication skills
• Delivers influential training.
• Writes complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
• Implements performance appraisals focused on employee development using SMART criteria

• Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
• Communicates with department leadership
• Communicates progress on business goals to team and upper management
• Communicates effectively with management, both upward and downward.
• Communications with college leadership

• Communicates changes to team members in a timely manner

• Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
• Is an effective communicator
• Able to use multiple methods of communication.
• Tailors writing to the intended audience.
• Maintains good contact with others when speaking.
• Delivers effective public presentations.
• Tailors oral communications to the intended audience.
• Uses effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
• Delivers effective presentations.
• Takes steps to prevent interruptions when important issues are being discussed
• Uses correct spelling, grammar and punctuation.

• Able to demonstrate persuasiveness in pursuit of objectives.
• Delivers influential presentations.
• Gives clear and convincing presentations.
• Is an effective and motivating communicator.
• Demonstrates persuasiveness in pursuit of objectives.
• Able to effectively prepare and deliver presentations influentially.
• Conveys priorities with right sense of urgency and importance.
• Persuasive and articulate when communicating.
• Effectively prepares and delivers presentations influentially.
• Delivers messages with personal energy, enthusiasm, and conviction.
• Speaks clearly, fluently, and in a compelling manner to both individuals and groups.
• Inspires others to take action based on his/her communications
• Uses ideas and perspectives to persuade others.
• Delivers messages with energy, enthusiasm, and conviction.

• Listens to others' points of view with an open mind
• Listens attentively and without interrupting to team members and customers
• Listens effectively.
• Uses active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication
• Listens actively & speaks clearly and directly.
• Listening to your side in employer/employee disputes
• Takes time to listen to you
• Listens well
• Listens carefully.
• Acknowledges an understanding of what the other person is saying.
• Listen and understand

• Addresses issues of key importance to stakeholders.
• Explains reasons behind decisions and actions.
• Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.
• Focuses communications on the relevant key issues.

• Able to deliver presentations.
• Delivers well-prepared, informed, poised and succinct presentations.
• Delivers difficult messages to co-workers in an appropriate manner
• Prepares and delivers presentations.
• Comes across as comfortable and effective as a public speaker
• Present their message with professionalism
• Prepares effective external communications, using basic familiarity of legal requirements and limitations
• Uses software, graphics, or other aids to clarify complex or technical reports.
• Effectively delivers presentations to teams, large groups, and diverse audiences
• Can effectively deliver presentations.
• Is professional at all times--never ridiculing, mocking or undermining peers or subordinates.

• Conveys ideas confidently and succinctly.
• Delivers information in a clear, concise, and logical manner.
• Presents issues, ideas, and strategy concisely and clearly.
• Reports are clear and persuasive.
• Organizes ideas clearly.
• Communicates project information accurately and clearly.
• Responds to questions with accurate and complete answers
• Expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
• Presents information in a clear and logical format.
• Presents clear and persuasive information in reports.
• Communicates clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
• Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader.
• Writes in a concise and organized manner.

• Deals with difficult situations calmly and confidently.
• Has the confidence to communicate effectively to all levels (from CEO down) of the organization.
• Maintains self-control in conversations.
• Delivers difficult/sensitive messages to co-workers in an appropriate manner