hr-survey.com

Competency: Communication

Personal Skills
Communication
Flexibility
Adaptability
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence


The Company

Communicating with Others
  • Accurately attends to/understands ideas which are exchanged.
  • An effective listener who is responsive to information needs.
  • Communicates effectively with colleagues and customers
  • Communicates well
  • Communicates company/market changes to appropriate team members in a timely manner
  • Communicates effectively with all levels of the organization.
  • Considers the audience in how the communication is presented.
  • Effectively and regularly communicates regarding issues that are critical to the team
  • Shares important information with others.
  • Informs others about changes or developments in plans and goals.
  • Keeps open and regular communication with others.
  • Explains complex concepts clearly, using terms/style appropriate for the audience
  • Lets people know what is expected of them.
  • Effective in communicating thoughts and feelings to others.
  • Shares concepts and ideas with others.
  • Is visible and approachable.
  • Communicates effectively with colleagues and partners.
  • Communicates effectively with colleagues.
  • Communicates effectively.
  • Visible and approachable; is there when you need them.
  • Keeps open and regular communication with team members.


My Supervisor
  • Conducts regular performance feedback discussions with individuals and teams
  • Informs supervisor about progress made on goals and objectives.


Understanding
  • Asks follow-up questions as needed.
  • Checks for understanding throughout conversations or group presentations/discussions
  • Clarifies words or statements to gain better understanding of the message.
  • Communicates a clear understanding of the subject at hand.
  • Communicates goals of project, resources required, resources available, etc. to team
  • Delivers clear and concise instructions.
  • Demonstrates clear verbal and written communication skills
  • Explains issues logically, breaking down complex issues into manageable pieces of information
  • Makes the complex simple.
  • Able to understand the core issues of the conversation.
  • Reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
  • Consistently speaks clearly.
  • Summarizes or paraphrases the current question to confirm understanding.
  • Able to clarify complex or technical information.
  • Checks for understanding throughout conversations or group discussions


Coaching and Developing
  • Coaches others and provides feedback on the use of different oral communication styles for different audiences
  • Coaches others on their written communication skills
  • Writes complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
  • Implements performance appraisals focused on employee development using SMART criteria
  • Delivers influential training.


Leadership
  • Communicates effectively with management, both upward and downward.
  • Communicates progress on business goals to team and upper management
  • Communications with college leadership
  • Communications with department leadership
  • Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.


Timely
  • Communicates changes to team members in a timely manner


Effective Methods
  • Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
  • Delivers effective presentations.
  • Delivers effective public presentations.
  • Uses correct spelling, grammar and punctuation.
  • Is an effective communicator
  • Maintains good contact with others when speaking.
  • Tailors oral communications to the intended audience.
  • Tailors writing to the intended audience.
  • Takes steps to prevent interruptions when important issues are being discussed
  • Uses effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
  • Able to use multiple methods of communication.


Impactful
  • Able to demonstrate persuasiveness in pursuit of objectives.
  • Able to effectively prepare and deliver presentations influentially.
  • Conveys priorities with right sense of urgency and importance.
  • Delivers influential presentations.
  • Delivers messages with energy, enthusiasm, and conviction.
  • Delivers messages with personal energy, enthusiasm, and conviction.
  • Uses ideas and perspectives to persuade others.
  • Demonstrates persuasiveness in pursuit of objectives.
  • Effectively prepares and delivers presentations influentially.
  • Inspires others to take action based on his/her communications
  • Is an effective and motivating communicator.
  • Gives clear and convincing presentations.
  • Persuasive and articulate when communicating.
  • Speaks clearly, fluently, and in a compelling manner to both individuals and groups.


Listening
  • Listen and understand
  • Listening to your side in employer/employee disputes
  • Listens actively & speaks clearly and directly.
  • Listens attentively and without interrupting to team members and customers
  • Listens carefully.
  • Listens effectively.
  • Listens to others' points of view with an open mind
  • Listens well
  • Acknowledges an understanding of what the other person is saying.
  • Takes time to listen to you
  • Uses active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication


Relevancy
  • Addresses issues of key importance to stakeholders.
  • Explains reasons behind decisions and actions.
  • Focuses communications on the relevant key issues.
  • Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.


Professional
  • Able to deliver presentations.
  • Can effectively deliver presentations.
  • Comes across as comfortable and effective as a public speaker
  • Delivers difficult messages to co-workers in an appropriate manner
  • Delivers well-prepared, informed, poised and succinct presentations.
  • Effectively delivers presentations to teams, large groups, and diverse audiences
  • Prepares and delivers presentations.
  • Prepares effective external communications, using basic familiarity of legal requirements and limitations
  • Present their message with professionalism
  • Uses software, graphics, or other aids to clarify complex or technical reports.
  • Is professional at all times--never ridiculing, mocking or undermining peers or subordinates.


Accuracy and Clarity
  • Communicates clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
  • Communicates project information accurately and clearly.
  • Conveys ideas confidently and succinctly.
  • Delivers information in a clear, concise, and logical manner.
  • Expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
  • Presents information in a clear and logical format.
  • Organizes ideas clearly.
  • Presents clear and persuasive information in reports.
  • Responds to questions with accurate and complete answers
  • Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader.
  • Writes in a concise and organized manner.
  • Reports are clear and persuasive.
  • Presents issues, ideas, and strategy concisely and clearly.


Self Control
  • Deals with difficult situations calmly and confidently.
  • Delivers difficult/sensitive messages to co-workers in an appropriate manner
  • Maintains self-control in conversations.