Questionnaire Items Measuring Communication Skills

Communication skills are crucial for building relationships and exchanging information. The main components of communication skills include:

Available: Being available for communication helps ensure you will not miss anything important.
Attentive: Being attentive ensures you will hear all the details and facts.
Responsive: Responding to emails, texts, and calls helps communication occur in real time. Asking and answering questions helps information to flow.
Clarity: Being clear in your communications helps to make sure the messages are understood.
Succinct: Avoid communicating unnecessary details. Focusing on the relevant information helps individuals to gain a better context for interpretation and use of the information.
Sharing: It is important not to withhold information. Keeping others informed and up-to-date helps improve decision-making.
Professionalism: Upholding a professional demeanor ensures that your communication is taken seriously by others.
Timely: Making sure that your communication is timely ensures that others receive the information exactly when it's most needed.
Persuasive: Persuading and inspiring others to take action ensures that your messages have a significant impact.
Presenting: Delivering your message to large audiences helps to guarantee that it reaches the maximum number of individuals.

Effective communication skills are vital to a manager's success as they help to strengthen relationships, ensure the smooth flow of information, aid in decision-making, and influence the organization's outcomes.

Personal Skills

Communication
Flexibility
Adaptability
Creativity
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Creativity
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence

360-Degree Feedback Questionnaires Measuring Communication Skills:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)

360-Degree Feedback Questionnaire Items

The Communication Skills competency in a 360-Degree Feedback assessment includes items measuring .

Definition: Communication skills mean being able to adapt your communication to the audience. To be available, attentive, open for feedback, responsive. To be clear, succinct, and effective. To be able to communicate with superiors and to coach subordinates. To share information in a professional and timely manner. To have expertise, energy, and persuasiveness.

Audience Awareness

Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
Adapts language and terminology to meet the needs of the audience.
Considers the audience in how the communication is presented.
Explains complex concepts clearly, using terms/style appropriate for the audience
Able to use multiple methods of communication.
Tailors writing to the intended audience.
Tailors oral communications to the intended audience.

Available

Sets their on-line status to "available" to indicate they are available for communication.
Maintains an open-door policy to be available for answers and guidance when needed.
Approachable, dependable, and ready to assist when needed.
Keeps an open-door policy to provide support and guidance.
Keeps open and regular communication with others.
Marks their status as "available" to signal they are open for communication.
Visible and approachable; is there when you need them.
Keeps open and regular communication with team members.
Is visible and approachable.

Attentive

Listens to others' points of view with an open mind
Asks follow-up questions as needed.
Accurately attends to/understands ideas which are exchanged.
Listens attentively and responds thoughtfully, showing they value the conversation.
Listens actively & speaks clearly and directly.
Listens attentively and without interrupting team members and customers
Listens carefully.
Able to understand the core issues of the conversation.
Takes the time to listen to your side in employer/employee disputes
Listen and understand
Takes time to listen to you
Listens effectively.
Listens well

Open

Willing to communicate issues and concerns to colleagues.
Open to receiving feedback from others.
Willing to express their concerns to colleagues.
Faces the person when speaking or listening to engage in direct communication.
Makes eye contact with the person they are speaking with.
Maintains eye contact to foster direct communication.
Welcomes input and suggestions from others.
Willing to accept feedback from others.
Articulates ideas and emotions clearly to others.
Effective in communicating thoughts and feelings to others.

Responsive

An effective listener who is responsive to information needs.
Addresses issues of key importance to stakeholders.
Responds to questions with accurate and complete answers
Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.
Listens effectively and responds to new information.
Takes on challenging questions and provides instant answers.
Responds to critical concerns of stakeholders.
Overcomes barriers that prevent effective communication.
Acknowledges an understanding of what the other person is saying.
Uses active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication

Clarity

Delivers information in a clear, concise, and logical manner.
Clarifies problems logically, simplifying complex matters into digestible parts.
Speaks clearly, fluently, and in a compelling manner to both individuals and groups.
Articulates ideas clearly and assertively.
Communicates clearly and get to the point without unnecessary details.
Presents information in a clear and logical format.
Communicates a clear understanding of the subject at hand.
Demonstrates clear verbal and written communication skills
Reports are clear and persuasive.
Organizes ideas for better clarity.
Able to clarify complex or technical information.
Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader.
Clarifies words or statements to gain better understanding of the message.
Communicates clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
Consistently speaks clearly.
Communicates project information accurately and clearly.

Succinct

Makes the complex simple.
Provides straightforward and brief directions.
Able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
Conveys ideas confidently and succinctly.
Transforms complicated ideas into simple ones.
Deconstructs complex issues into understandable segments.
Delivers clear and concise instructions.
Produces written content that is both succinct and orderly.
Presents issues, ideas, and strategy concisely and clearly.
Expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
Focuses communications on the relevant key issues.
Explains issues logically, breaking down complex issues into manageable pieces of information
Writes in a concise and organized manner.

Effective

Communicates effectively with colleagues and customers
Is an effective communicator
Communicates effectively with all levels of the organization.
Effectively and regularly communicates regarding issues that are critical to the team
Communicates effectively with colleagues.
Takes steps to prevent interruptions when important issues are being discussed
Able to effectively prepare and deliver presentations influentially.
Uses effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
Communicates well
Communicates effectively.
Communicates effectively with colleagues and partners.

Communicates With Superiors

Communicates with department leadership
Engages in clear communication with both senior and junior management.
Confidently communicates across all organizational levels, including external stakeholders.
Informs supervisor about progress made on goals and objectives.
Effectively engages with everyone from the CEO to external partners.
Facilitates seamless communication across all management levels.
Reports progress on goals to the supervisor.
Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
Keeps the supervisor informed about achievements and milestones.
Confidently interacts with all tiers of the organization.
Communicates effectively with management, both upward and downward.
Has the confidence to communicate effectively to all levels (from CEO down) of the organization.
Communications with college leadership

Coaches Others

Coaches others and provides feedback on the use of different oral communication styles for different audiences
Mentors others on enhancing their written communication.
Conducts impactful training sessions.
Is willing to give feedback to others even if that feedback is critical of their approach.
Coaches others on their written communication skills
Ready to offer feedback, even if it involves tough critiques.
Delivers influential training.
Communicates to employees how their jobs/ works/ goals relate to organizational goals.
Shows employees how their work contributes to the success of the organization.

Confirms Communication

Checks for understanding throughout conversations or group presentations/discussions
Summarizes the question to verify comprehension.
Summarizes or paraphrases the current question to confirm understanding.
Recaps action steps from meetings to ensure clarity and execution.
Ensures comprehension during conversations or group presentations.
Provides followup information and seeks to avoid misunderstandings.
Verifies understanding throughout discussions.
Reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
Checks for understanding throughout conversations or group discussions

Communicates Goals/Vision

Communicates the vision of the organization to all employees.
Communicates goals of project, resources required, resources available, etc. to the team
Communicates Corporate initiatives in a relevant and actionable manner to employees within his/her organization.
Communicates progress on business goals to team and upper management
Writes appropriately within organizational guidelines and values.
Lets people know what is expected of them.

Sharing

Notifies others about developments in plans and goals.
Communicates concepts and ideas to others.
Informs others about changes or developments in plans and goals.
Communicates crucial information to others.
Provides the reasoning behind choices and actions.
Updates others on changes or progress in plans and goals.
Shares important information with others.
Discusses ideas and concepts with peers.
Explains reasons behind decisions and actions.
Shares concepts and ideas with others.

Professionalism

Is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
Presents their message with professionalism.
Maintains a formal and respectful tone, avoiding use of slang or overly casual language.
Uses polite language and shows respect for others' opinions and time.
Maintains self-control in conversations.
Maintains good contact with others when speaking.

Timely

Responds in a timely manner, respecting deadlines and others' schedules.
Communicates changes to team members in a timely manner
Communicates company/market changes to appropriate team members in a timely manner

Expertise/Competence

Uses software, graphics, or other aids to clarify complex or technical reports.
Deals with difficult situations calmly and confidently.
Supports communication systems recently implemented.
Delivers difficult messages to co-workers in an appropriate manner
Delivers difficult/sensitive messages to co-workers in an appropriate manner
Prepares effective external communications, using basic familiarity of legal requirements and limitations
Uses correct spelling, grammar and punctuation.

Energetic

Delivers messages with energy, enthusiasm, and conviction.
Delivers messages with personal energy, enthusiasm, and conviction.
Conveys priorities with right sense of urgency and importance.

Persuasive

Persuasive and articulate when communicating.
Uses ideas and perspectives to persuade others.
Inspires others to take action based on his/her communications
Able to demonstrate persuasiveness in pursuit of objectives.
Is an effective and motivating communicator.
Demonstrates persuasiveness in pursuit of objectives.

Presentations

Able to deliver presentations.
Comes across as comfortable and effective as a public speaker
Presents clear and persuasive information in reports.
Prepares and delivers presentations.
Delivers effective presentations.
Delivers influential presentations.
Delivers well-prepared, informed, poised and succinct presentations.
Delivers effective public presentations.
Gives clear and convincing presentations.
Can effectively deliver presentations.
Effectively delivers presentations to teams, large groups, and diverse audiences
Prepares and delivers effective presentations that are influential.

Performance Feedback

Conducts regular performance feedback discussions with individuals and teams
Implements performance appraisals focused on employee development using SMART criteria
Writes complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
Provides feedback in a helpful and respectful way, focusing on improvement.

Employee Opinion Survey Items

Effective communication skills empower employees to collaborate efficiently, make well-informed decisions, and significantly contribute to the company's profitability.

Communication from Leadership

My Supervisor has excellent communication skills
Managers communicate frequently and honestly about issues affecting employees
Senior management communicates well with the rest of the organization

Available

My supervisor keeps open and regular communication with others.
The team leader keeps open and regular communication with team members.
The manager is visible and approachable; is there when you need them.
My supervisor is visible and approachable.
My supervisor is approachable, dependable, and ready to assist when needed.
Associates will mark their status as "available" to signal they are open for communication.
The manager keeps an open-door policy to provide support and guidance.
My Manager is available to me when I have questions or need help
Sales reps set their on-line status to "available" to indicate they are available for communication.

Attentive

People in my department listen carefully.
HR Managers will listen to both side in employer/employee disputes
The team leader listens attentively and without interrupting to team members and customers
My Supervisor attentively listens to me
The manager takes the time to listen to you
My supervisor listens actively & speaks clearly and directly.
I feel the manager accurately attends to/understands ideas which are exchanged.
Senior leaders listen attentively and responds thoughtfully, showing they value the conversation.
At our company, people listen to others' points of view with an open mind
Coworkers will ask follow-up questions as needed.
Co-Workers are willing to listen to my ideas
My Supervisor listens to me

Open

Employees are willing to communicate issues and concerns
I actively seek feedback from colleagues and customers about my work.
In our department, people know how to face the person when speaking or listening to engage in direct communication
Managers are open to receiving feedback from others
My supervisor welcomes input and suggestions from others
My supervisor takes the time to makes eye contact with the person they are speaking with
Colleagues are generally willing to accept feedback from others
I feel my manager articulates ideas and emotions clearly to others
Leaders and managers use face-to-face contact.
I am able to communicate freely with any employee
My Supervisor is willing to listen to my ideas
In our department, colleagues are effective in communicating thoughts and feelings to others

Responsive

We regularly address issues of key importance to stakeholders
I believe I am an effective listener who is responsive to information needs
I can get the information I need to do my job
My manager courageously takes on challenging questions and provides instant answers
My manager is able to quickly respond with answers to questions on the spot
The Benefits Department responds to questions with accurate and complete answers
People in my department are responsive and acknowledge an understanding of what the other person is saying
My manager listens carefully and responds to new information

Clarity

Decisions are clear and are communicated effectively organization-wide.
My manager has the technical skills to be able to clarify complex or technical information
The shift lead communicates clearly and get to the point without unnecessary details
The reports our department generates are clear and persuasive
The project supervisor communicates project information accurately and clearly
I am comfortable clarifying problems logically, simplifying complex matters into digestible parts
My supervisor articulates ideas clearly and assertively
Senior leaders are able to present information in a clear and logical format
The team leader communicates a clear understanding of the subject at hand
My manager demonstrates clear verbal and written communication skills

Succinct

Leaders in our department convey ideas confidently and succinctly
The supervisor delivers clear and concise instructions regarding use of the equipment
The manager provides straightforward and brief directions
My supercisor explains issues logically, breaking down complex issues into manageable pieces of information
I can write reports in a concise and organized manner
People in our department produce written content that is both succinct and orderly
In our department, we focus communications on the relevant key issues
My manager is able to communicate ideas effectively and succinctly to both individuals and groups, in any setting
Leadership expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings

Effective

My manager communicates effectively with all levels of the organization
Employees in our department communicate effectively
My coworkers communicate effectively with colleagues and customers
Meetings are usually chaired by competent and articulate individuals who can effectively communicate ideas and information
Communication is good between departments.
I take steps to prevent interruptions when important issues are being discussed
My team communicates effectively with others
I can communicate effectively with colleagues
I know how to effectively use non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
I am comfortable communicating with colleagues and partners
I believe my manager is an effective communicator
My supervisor communicates well
The team leader effectively and regularly communicates regarding issues that are critical to the team
Leadership at Company communicates well with employees
I am satisfied with the information I receive from Managers on what's going on in the Company
There is good communication between departments.
There are no barriers to open and efficient communication

Communicates With Superiors

I can speak freely to my supervisor on a variety of topics
There is good communication between me and my supervisor
I know how to communicates effectively with management, both upward and downward
I can confidently interact with all tiers of the organization
I have the confidence to communicate effectively to all levels (from CEO down) of the organization
People in my department generally engage in clear communication with both senior and junior management
I report progress on goals to the supervisor
I am comfortable communicating with department leadership
I try to keep the supervisor informed about achievements and milestones
My Supervisor works to improve communications in all directions
I feel confident in communicating across all organizational levels, including external stakeholders
The culture of our organization facilitates seamless communication across all management levels
Leadership at Company communicates freely with employees.
I am satisfied with my manager's communication and interpersonal skills.
My Supervisor keeps me informed about important issues

Coaches Others

I feel my manager is able to coach others and provide feedback on the use of different oral communication styles for different audiences
HR delivers influential training
Supervisors mentor others on enhancing their written communication
I feel ready to offer feedback, even if it involves tough critiques
Managers communicate to employees how their jobs/ works/ goals relate to organizational goals
I feel comfortable giving feedback to others even if that feedback is critical of their approach
Branch managers coach others on their written communication skills
The HR Department conducts impactful training sessions
Managers show employees how their work contributes to the success of the organization

Confirms Communication

When in Q&A, our manager summarizes or paraphrases the current question to confirm understanding
The supervisor verifies understanding throughout discussions
My manager provides followup information and seeks to avoid misunderstandings
The project manager reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
The team leader recaps action steps from meetings to ensure clarity and execution

Internal Communications

I regularly read the Company newsletter and other publications
The internal communication I receive through road shows, e-mails and newsletters about the direction and successes of the business is effective

Communicates Goals/Vision

CompanyName does a good job communicating business objectives.
I feel well informed about company goals and strategic directions.
Managers communicate a clear sense of direction for my organization.
Goals, objectives, and strategies are clearly communicated.
Our manager communicates Corporate initiatives in a relevant and actionable manner to employees in the department
The company directors give staff a clear picture of the direction in which the Company is headed
Our senior leaders establish a clear direction for the company.
I can see the link between my work and the Company's objectives
I can clearly explain the business objectives of my local function or business unit to others

Sharing

Information and knowledge are freely shared at the Company
The company does an excellent job communicating changes or decisions that affect employees.
My manager does a good job of sharing information.
My Supervisor does a good job sharing information with me
Employees at the Company regularly share and exchange ideas
Managers keep me informed and up-to-date
Co-workers share information and new ideas throughout the company
Financial and quality performance reports are shared with employees.

Professionalism

My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates
Colleagues use polite language and shows respect for others' opinions and time
Everyone in our department maintains good contact with others when speaking
My supervisor maintains self-control in conversations
People in our department maintain a formal and respectful tone, avoiding use of slang or overly casual language

Timely

Communications about changes are sent to team members in a timely manner
Managers rspond in a timely manner, respecting deadlines and others' schedules
Company communications keep me up-to-date.
The team lead communicates company/market changes to appropriate team members in a timely manner
The team leader communicates changes to team members in a timely manner
I usually know in plenty of time when important things happen.
Senior Management at Company communicates at an appropriate frequency with employees.
Leadership at the Company communicates frequently with employees

Expertise/Competence

Exhibits competence by communicating calmly and confidently in difficult situations.
People in my department are comfortable using software, graphics, or other aids to clarify complex or technical reports
I feel supervisors deliver difficult/sensitive messages to my co-workers in an appropriate manner
The team leader is able to deliver difficult messages to co-workers in an appropriate manner
The department head supports communication systems recently implemented
Coworkers use correct spelling, grammar and punctuation
I am comfortable delivering difficult messages to superiors and subordinates.
My manager deals with difficult situations calmly and confidently

Energetic

The supervisor delivers messages with personal energy, enthusiasm, and conviction
Senior leadership delivers messages with energy, enthusiasm, and conviction
My manager is able to deliver messages with energy, enthusiasm, and conviction.
My manager conveys priorities with right sense of urgency and importance

Persuasive

The team leader demonstrates persuasiveness in pursuit of objectives
My Supervisor is a skilled negotiator
The supervisor is an effective and motivating communicator
My manager uses ideas and perspectives to persuade others
The project lead is able to demonstrate persuasiveness in pursuit of objectives
My manager inspires others to take action based on his/her communications
I feel that I am persuasive and articulate when communicating

Presentations

My boss gives clear and convincing presentations
My manager delivers effective presentations
Leaders here come across as comfortable and effective as a public speakers
Leadership here is effective in delivering presentations to teams, large groups, and diverse audiences
I feel that I am able to deliver effective presentations
My colleagues deliver influential presentations
Employees in my department present clear and persuasive information in reports
The project head delivers well-prepared, informed, poised and succinct presentations
I can effectively deliver presentations
I know how to deliver effective public presentations

Performance Feedback

I am comfortable giving feedback to others.
The supervisor implements performance appraisals focused on employee development using SMART criteria
My manager conducts regular performance feedback discussions with individuals and teams
I can write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
I am comfortable providing feedback in a helpful and respectful way, focusing on improvement

Self-Assessment Items

Audience Awareness

You choose the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
You consider the audience in how the communication is presented.
I adapt language and terminology to meet the needs of the audience.
You are able to use multiple methods of communication.
You tailor oral communications to the intended audience.
You explain complex concepts clearly, using terms/style appropriate for the audience
You tailor writing to the intended audience.

Available

I keep an open-door policy to provide support and guidance.
I mark my status as "available" to signal I am open for communication.
You are visible and approachable; is there when others are in need.
I maintain an open-door policy to be available for answers and guidance when needed.
I am approachable, dependable, and ready to assist when needed.
I set the on-line status to "available" to indicate they are available for communication.
You keep open and regular communication with others.
You keep open and regular communication with team members.
You are visible and approachable.

Attentive

You listen to others' points of view with an open mind
You listen attentively and without interrupting team members and customers
You listen actively & speaks clearly and directly.
You ask follow-up questions as needed.
You accurately attends to/understands ideas which are exchanged.
I listen attentively and respond thoughtfully, showing I value the conversation.
You are listening to both sides in employer/employee disputes
You are able to understand the core issues of the conversation.
You listen carefully.
You listen and understand
You take time to listen to others
You listen effectively.
You listen well

Open

I welcome input and suggestions from others.
I am open to receiving feedback from others.
I make eye contact with the person I am speaking with.
I articulate ideas and emotions clearly to others.
I face the person when speaking or listening to engage in direct communication.
I am willing to accept feedback from others.
I am willing to express my concerns to colleagues.
I maintain eye contact to foster direct communication.
I am willing to communicate issues and concerns to colleagues.
You are effective in communicating thoughts and feelings to others.

Responsive

You an effective listener who is responsive to information needs.
You respond to questions with accurate and complete answers
You address issues of key importance to stakeholders.
I take on challenging questions and provide instant answers.
You receive and answer questions - on the spot and have a willingness to address the tough questions.
I listen effectively and respond to new information.
I respond to critical concerns of stakeholders.
You overcome barriers that prevent effective communication.
You use active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication
You acknowledge an understanding of what the other person is saying.

Clarity

I communicate clearly and get to the point without unnecessary details.
I clarify problems logically, simplifying complex matters into digestible parts.
You present information in a clear and logical format.
I articulate ideas clearly and assertively.
You speak clearly, fluently, and in a compelling manner to both individuals and groups.
You deliver information in a clear, concise, and logical manner.
You demonstrate clear verbal and written communication skills
You communicate a clear understanding of the subject at hand.
You create reports that are clear and persuasive.
You organize ideas for better clarity.
You write in a clear and concise manner, using appropriate grammar, style, and language for the reader.
You consistently speak clearly.
You communicate clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
You are able to clarify complex or technical information.
You clarify words or statements to gain better understanding of the message.
You communicate project information accurately and clearly.

Succinct

You deliver clear and concise instructions.
I produce written content that is both succinct and orderly.
I am able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
You convey ideas confidently and succinctly.
I provide straightforward and brief directions.
I deconstruct complex issues into understandable segments.
You present issues, ideas, and strategy concisely and clearly.
You make the complex simple.
I transform complicated ideas into simple ones.
You explain issues logically, breaking down complex issues into manageable pieces of information
You express ideas clearly and concisely to individuals and groups, in both formal and informal settings
You focus communications on the relevant key issues.
You write in a concise and organized manner.

Effective

You communicate effectively with colleagues and customers
You communicate effectively with all levels of the organization.
You are an effective communicator
You effectively and regularly communicate regarding issues that are critical to the team
You are able to effectively prepare and deliver presentations influentially.
You use effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
You take steps to prevent interruptions when important issues are being discussed
You communicate effectively with colleagues.
You communicate well
You communicate effectively.
You communicate effectively with colleagues and partners.

Communicates With Superiors

You communicate with department leadership
I confidently interact with all tiers of the organization.
I report progress on goals to the supervisor.
I facilitate seamless communication across all management levels.
I keep my supervisor informed about achievements and milestones.
I confidently communicate across all organizational levels, including external stakeholders.
I engage in clear communication with both senior and junior management.
I effectively engage with everyone from the CEO to external partners.
You inform supervisor about progress made on goals and objectives.
You have the confidence to communicate effectively to all levels (from ceo down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
You communicate effectively with management, both upward and downward.
You have the confidence to communicate effectively to all levels (from ceo down) of the organization.
You communicate with college leadership

Coaches Others

You coach others and provides feedback on the use of different oral communication styles for different audiences
I am ready to offer feedback, even if it involves tough critiques.
I mentor others on enhancing their written communication.
You are willing to give feedback to others even if that feedback is critical of their approach.
I conduct impactful training sessions.
You coach others on their written communication skills
You deliver influential training.
You communicate to employees how their jobs/ works/ goals relate to organizational goals.
You show employees how their work contributes to the success of the organization.

Confirms Communication

You check for understanding throughout conversations or group presentations/discussions
You summarize or paraphrase the current question to confirm understanding.
You provide followup information and seek to avoid misunderstandings.
I ensure comprehension during conversations or group presentations.
I verify understanding throughout discussions.
I summarize the question to verify comprehension.
I recap action steps from meetings to ensure clarity and execution.
You review any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
You check for understanding throughout conversations or group discussions

Communicates Goals/Vision

You communicate Corporate initiatives in a relevant and actionable manner to employees within your organization.
You communicate goals of project, resources required, resources available, etc. to the team
You communicate the vision of the organization to all employees.
You write appropriately within organizational guidelines and values.
You communicate progress on business goals to team and upper management
You let people know what is expected of them.

Sharing

I discuss ideas and concepts with peers.
You share important information with others.
I update others on changes or progress in plans and goals.
I notify others about developments in plans and goals.
I communicate crucial information to others.
I communicate concepts and ideas to others.
I provide the reasoning behind choices and actions.
You inform others about changes or developments in plans and goals.
You explain reasons behind decisions and actions.
You share concepts and ideas with others.

Professionalism

You are professional at all times--never ridiculing, mocking or undermining peers or subordinates.
You present your message with professionalism.
I maintain a formal and respectful tone, avoid using of slang or overly casual language.
I use polite language and show respect for others' opinions and time.
You maintain self-control in conversations.
You maintain good contact with others when speaking.

Timely

I respond in a timely manner, respecting deadlines and others' schedules.
You communicate changes to team members in a timely manner
You communicate company/market changes to appropriate team members in a timely manner

Expertise/Competence

You use software, graphics, or other aids to clarify complex or technical reports.
You deliver difficult/sensitive messages to co-workers in an appropriate manner
You deliver difficult messages to co-workers in an appropriate manner
You deal with difficult situations calmly and confidently.
You prepare effective external communications, using basic familiarity of legal requirements and limitations
You support communication systems recently implemented.
You use correct spelling, grammar and punctuation.

Energetic

You deliver messages with energy, enthusiasm, and conviction.
You deliver messages with personal energy, enthusiasm, and conviction.
You convey priorities with right sense of urgency and importance.

Persuasive

You are persuasive and articulate when communicating.
You use ideas and perspectives to persuade others.
You are an effective and motivating communicator.
You are able to demonstrate persuasiveness in pursuit of objectives.
You inspire others to take action based on your communications
You demonstrate persuasiveness in pursuit of objectives.

Presentations

You are able to deliver presentations.
You give clear and convincing presentations.
You prepare and deliver presentations.
You come across as comfortable and effective as a public speaker
You can effectively deliver presentations.
You effectively deliver presentations to teams, large groups, and diverse audiences
You present clear and persuasive information in reports.
You deliver influential presentations.
You deliver effective presentations.
You deliver well-prepared, informed, poised and succinct presentations.
You deliver effective public presentations.
You prepare and deliver effective presentations that are influential.

Performance Feedback

You write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
You conduct regular performance feedback discussions with individuals and teams
You implement performance appraisals focused on employee development using SMART criteria
I provide feedback in a helpful and respectful way, focusing on improvement.

Job Interview Questions

Audience Awareness

Being aware of the audience you are communicating with is important. How do you adapt language and terminology to meet the needs of the audience?
It is important to be flexible in our communication methods. Describe how you use different methods of communication depending on the audience?
Explain how you would consider the audience in how the communication is presented.
Describe how you would tailor writing to the intended audience.
Explaining complex concepts clearly can be a challenge. How do you use terms/style appropriate for the audience?
Describe how you choose the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope).
How do you tailor oral communications to the intended audience?

Available

Describe how you are approachable, dependable, and ready to assist when needed.
Do you try to be visible and approachable?
Would others describe you as visible and approachable; is there when needed?
How do you keep an open-door policy to provide support and guidance?
Maintaining communication with team members is important. How do you keep open and regular communication with team members?
What steps do you take to mark your status as "available" to signal you are open for communication?
Describe how you keep open and regular communication with others.
Do you regularly sets your on-line status to "available" to indicate you are available for communication?
Explain how you maintain an open-door policy to be available for answers and guidance when needed.

Attentive

Do you feel you are able to understand the core issues of conversations?
Do you listen carefully? If so, give an example.
It is important to avoid interrupting the customer when they are speaking. Give and example of when you listened attentively without interrupting customers.
Showing others that you value their conversation is important. Give examples of when you listened attentively and responded thoughtfully.
Describe how you would listen to others' points of view with an open mind.
Do you listen well?
Give examples of when you asked follow-up questions as needed.
Give an example of when you took the time to listen to both sides in employer/employee disputes.
This is a customer service position. Do you listen actively & speak clearly and directly?

Open

Communicating ideas is important. Describe how you articulated ideas clearly to others?
Give an example of when you welcomed input and suggestions from others.
Would you colleagues say that you are willing to accept feedback from others?
Give an example of when you communicated issues and concerns to colleagues.
Have you ever had to express your concerns to colleagues?
Building a raport with clients is important. Do you make eye contact with the person you are speaking with?
Are you open to receiving feedback from others?
Maintaining strong interpersonal skills is critical for this position. Give a brief example of how you communicated thoughts or feelings to others.

Responsive

Letting the other person know that you understand them is important. When have you acknowledged an understanding of what another person was saying?
Are you an effective listener who is responsive to information needs?
Sometimes you may be asked to respond to something outside of your area of knowledge or expertise. Describe how you would respond to those questions with accurate and complete answers.
Sometimes there are barriers to effective communication (e.g., technical, procedural) Describe when you overcame barriers that prevent effective communication? What did you do? How did you work around the issue?
This position requires you to think fast. Do you feel you are ready to take on challenging questions and provide instant answers?
Do you receive and answer questions - on the spot. Are you willing to address the tough questions?
How do you respond to critical concerns of stakeholders?
Have you had to address issues of key importance to stakeholders?
Describe a recent situation in which you used active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication.
Describe a recent situation when you listened effectively and responded to that new information.

Clarity

Do you writes in a clear and concise manner, using appropriate grammar, style, and language for the reader?
Give an example that show that you can demonstrate clear verbal and written communication skills.
Do you deliver information in a clear, concise, and logical manner?
Would others say that you regularly speak clearly, fluently, and in a compelling manner to both individuals and groups?
Do you consistently speak clearly?
Are your reports clear and persuasive? Elaborate.
Describe when you have had to clarify complex or technical information.
How do you ensure that the communication of project information is accurate and clear?
Describe something that you had to communicate clearly and get to the point without unnecessary details.
Professionalism is important. Describe how you communicate clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar).
Describe when you had to present information in a clear and logical format.
Describe when you have had to clarify words or statements to gain better understanding of the message.
As a leader it is important to be confident and speak clearly. Describe when you have had to articulate ideas clearly and assertively.
How do you clarifies problems logically, simplifying complex matters into digestible parts?

Succinct

How do you deliver clear and concise instructions?
How do you transform complicated ideas into simple ones?
How do you express ideas clearly and concisely to individuals and groups, in both formal and informal settings?
Staying on point is important when there are so many moving parts. Describe a recent situation in which you had to focus communications on the relevant key issues?
Describe how you would explain issues logically, breaking down complex issues into manageable pieces of information.
How do you deconstruct complex issues into more understandable segments?
Describe when you made complex ideas simple for people to more readily understand?
Explain how you would write in a concise and organized manner.
Give examples of when you conveyed ideas confidently and succinctly.
Explain how you provide straightforward and brief directions.
Are you able to communicate ideas effectively and succinctly to both individuals and groups, in any setting? Give examples.
Give examples of when you produced written content that was both succinct and orderly.
Give an example of when you presented issues, ideas, and strategy concisely and clearly.

Effective

What steps do you take to prevent interruptions when important issues are being discussed? (turn phone off? change status to busy?)
Are you an effective communicator? Give examples.
Would your colleagues say that you communicate effectively with them?
As a team leader, keeping the team informed is important. How effectively and regularly do you communicate to the team the issues that are critical to them?
How do you communicate effectively with all levels of the organization?
Do you communicate effectively with colleagues and customers?
Are you able to effectively prepare and deliver presentations? Are they influential?

Communicates with Supervisors

How do you currently report progress on goals to the supervisor?
It is important to interact with all tiers of the organization. Give examples of when you did this.
Give examples of how you communicate effectively with management. Both upward and downward.
Do you confidently communicate across all organizational levels, including external stakeholders?
Do you keep your supervisor informed about achievements and milestones?
Describe how you would facilitate seamless communication across all management levels.
Do you have the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies?
Do you have the confidence to communicate effectively to all levels (from CEO down) of the organization?
Do you engage in clear communication with both senior and junior management?
When have you recently had to communicate with department leadership?
How do you inform your supervisor about progress made on goals and objectives?
Can you effectively engage with everyone from the CEO to external partners?

Coaches Others

Do you conduct impactful training sessions? Explain.
When have you had to mentor others on enhancing their written communication?
When have you shown employees how their work contributed to the success of the organization?
Are you willing to give feedback to others even if that feedback is critical of their approach? Explain.
Are you ready to offer feedback, even if it involves tough critiques?
How would you deliver influential training?
Do you coach others on their written communication skills?

Confirms Communication

Have you reviewed any "action steps" resulting from meetings or conversations before concluding the meeting to ensure clarity and that plans would be executed?
Explain how you would summarize or paraphrase the current question to confirm understanding?
Do you check for understanding throughout conversations or group discussions?
Give examples of when you checked for understanding throughout conversations or group presentations/discussions.
Give an example of when you provided follow-up information to avoid misunderstandings.
In question and answer sessions, do you summarize the question to verify comprehension?
How do you ensure comprehension during conversations or group presentations?
Do you regularly recap action steps from meetings to ensure clarity and execution?

Communicates Goals/Vision

Give an example of when you had to communicate corporate initiatives in a relevant and actionable manner to employees within your organization.
How do you let people know what is expected of them?
How do you communicate progress on business goals to team and upper management.
Describe how you communicate goals of project, resources required, resources available, etc. to the team?
How would you communicate the vision of the organization to all employees?

Sharing

Give an example of when you notified others about developments in plans and goals.
Describe how you would provide the reasoning behind choices and actions? Under what circumstances?
How do you shares concepts and ideas with others?
Describe when you had to update others on changes or progress in plans and goals.
Explain how you would communicate crucial information to others.
Describe a recent situation in which you had to share important information with others.
Give an example of when you recently communicated concepts and ideas to others.
How would you explain reasons behind decisions and actions?
How do you inform others about changes or developments in plans and goals?
Have you had to discuss ideas and concepts with peers?

Professionalism

Describe when you recently presented a message with professionalism.
Do you always maintain self-control in conversations?
How do you maintain good contact with others when speaking?
Do you always use polite language and shows respect for others' opinions and time?
Do you always maintain a formal and respectful tone, avoiding use of slang or overly casual language?
It is important to be professional at all times. Have you ever been accused of ridiculing, mocking or undermining peers or subordinates?

Timely

Do you communicate company/market changes to appropriate team members in a timely manner?
Give an example of when you communicated changes to team members in a timely manner.
How do you respond in a timely manner, respecting deadlines and others' schedules?

Expertise/Competence

Explain how you supported the communication systems recently implemented.
Give an example of when you prepared effective external communications, using basic familiarity of legal requirements and limitations?
How do you deal with difficult situations calmly and confidently?
How do you deliver difficult/sensitive messages to co-workers in an appropriate manner?
Do you use software, graphics, or other aids to clarify complex or technical reports?
How would you deliver difficult messages to co-workers in an appropriate manner?

Energetic

Do you deliver messages with personal energy, enthusiasm, and conviction?
How do you convey priorities with right sense of urgency and importance?
Describe a situation in which you recently delivered messages with energy, enthusiasm, and conviction.

Persuasive

Would others describe you as effective and motivating communicator?
Describe how you inspires others to take action based on his/her communications.
Describe how you are persuasive and articulate when communicating.
Are you able to demonstrate persuasiveness in pursuit of objectives?
How do you use ideas and perspectives to persuade others?
How do you demonstrates persuasiveness in pursuit of objectives?

Presentations

How do you effectively deliver presentations to teams, large groups, and diverse audiences?
How do you prepare and deliver effective presentations that are influential?
How do you deliver well-prepared, informed, poised and succinct presentations?
Reports are used extensively in our department. Do you present clear and persuasive information in reports? Explain.
Would others say that you come across as comfortable and effective as a public speaker?
Do you deliver effective presentations?
Do you deliver influential presentations?
Do you deliver effective public presentations?
Explain how you would give clear and convincing presentations.
Can you deliver effectively presentations?
How do you prepare and deliver presentations?
Are you able to deliver presentations?

Performance Feedback

Explain how you would write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria?
Give an example of how you would provide feedback in a helpful and respectful way, focusing on improvement.
Do you conduct regular performance feedback discussions with individuals and teams?
How would you implement performance appraisals focused on employee development using SMART criteria?