Questionnaire Items Measuring Communication Skills

Communication skills are crucial for building relationships and exchanging information. The main components of communication skills include:

Available: Being available for communication helps ensure you will not miss anything important.
Attentive: Being attentive ensures you will hear all the details and facts.
Responsive: Responding to emails, texts, and calls helps communication occur in real time. Asking and answering questions helps information to flow.
Clarity: Being clear in your communications helps to make sure the messages are understood.
Succinct: Avoid communicating unnecessary details. Focusing on the relevant information helps individuals to gain a better context for interpretation and use of the information.
Sharing: It is important not to withhold information. Keeping others informed and up-to-date helps improve decision-making.
Professionalism: Upholding a professional demeanor ensures that your communication is taken seriously by others.
Timely: Making sure that your communication is timely ensures that others receive the information exactly when it's most needed.
Persuasive: Persuading and inspiring others to take action ensures that your messages have a significant impact.
Presenting: Delivering your message to large audiences helps to guarantee that it reaches the maximum number of individuals.

Effective communication skills are vital to a manager's success as they help to strengthen relationships, ensure the smooth flow of information, aid in decision-making, and influence the organization's outcomes.

Personal Skills

Communication
Flexibility
Adaptability
Creativity
Accountability
Action
Bias for Action
Integrity
Self Management
Passion To Learn
Continual Learning
Continual Improvement
Creativity
Professional Development
Feedback
Punctuality
Attitude
Cultural Awareness
Emotional Intelligence

360-Degree Feedback Questionnaires Measuring Communication Skills:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)

360-Degree Feedback Questionnaire Items

The Communication Skills competency in a 360-Degree Feedback assessment includes items measuring .

Definition: Communication skills mean being able to adapt your communication to the audience. To be available, attentive, open for feedback, responsive. To be clear, succinct, and effective. To be able to communicate with superiors and to coach subordinates. To share information in a professional and timely manner. To have expertise, energy, and persuasiveness.

Audience Awareness

Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
Adapts language and terminology to meet the needs of the audience.
Considers the audience in how the communication is presented.
Tailors oral communications to the intended audience.
Able to use multiple methods of communication.
Tailors writing to the intended audience.
Explains complex concepts clearly, using terms/style appropriate for the audience

Available

Keeps open and regular communication with others.
Marks their status as "available" to signal they are open for communication.
Sets their on-line status to "available" to indicate they are available for communication.
Approachable, dependable, and ready to assist when needed.
Keeps an open-door policy to provide support and guidance.
Maintains an open-door policy to be available for answers and guidance when needed.
Visible and approachable; is there when you need them.
Is visible and approachable.
Keeps open and regular communication with team members.

Attentive

Listens to others' points of view with an open mind
Listens attentively and without interrupting team members and customers
Listens attentively and responds thoughtfully, showing they value the conversation.
Listens actively & speaks clearly and directly.
Accurately attends to/understands ideas which are exchanged.
Asks follow-up questions as needed.
Listens carefully.
Takes the time to listen to your side in employer/employee disputes
Able to understand the core issues of the conversation.
Takes time to listen to you
Listen and understand
Listens effectively.
Listens well

Open

Willing to express their concerns to colleagues.
Maintains eye contact to foster direct communication.
Willing to accept feedback from others.
Welcomes input and suggestions from others.
Makes eye contact with the person they are speaking with.
Faces the person when speaking or listening to engage in direct communication.
Articulates ideas and emotions clearly to others.
Open to receiving feedback from others.
Willing to communicate issues and concerns to colleagues.
Effective in communicating thoughts and feelings to others.

Responsive

An effective listener who is responsive to information needs.
Responds to questions with accurate and complete answers
Addresses issues of key importance to stakeholders.
Responds to critical concerns of stakeholders.
Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.
Listens effectively and responds to new information.
Takes on challenging questions and provides instant answers.
Overcomes barriers that prevent effective communication.
Uses active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication
Acknowledges an understanding of what the other person is saying.

Clarity

Articulates ideas clearly and assertively.
Communicates clearly and get to the point without unnecessary details.
Speaks clearly, fluently, and in a compelling manner to both individuals and groups.
Presents information in a clear and logical format.
Delivers information in a clear, concise, and logical manner.
Clarifies problems logically, simplifying complex matters into digestible parts.
Demonstrates clear verbal and written communication skills
Reports are clear and persuasive.
Communicates a clear understanding of the subject at hand.
Organizes ideas for better clarity.
Clarifies words or statements to gain better understanding of the message.
Able to clarify complex or technical information.
Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader.
Communicates clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
Consistently speaks clearly.
Communicates project information accurately and clearly.

Succinct

Delivers clear and concise instructions.
Presents issues, ideas, and strategy concisely and clearly.
Produces written content that is both succinct and orderly.
Conveys ideas confidently and succinctly.
Provides straightforward and brief directions.
Deconstructs complex issues into understandable segments.
Transforms complicated ideas into simple ones.
Able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
Makes the complex simple.
Expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
Explains issues logically, breaking down complex issues into manageable pieces of information
Focuses communications on the relevant key issues.
Writes in a concise and organized manner.

Effective

Communicates effectively with colleagues and customers
Is an effective communicator
Communicates effectively with all levels of the organization.
Effectively and regularly communicates regarding issues that are critical to the team
Communicates effectively with colleagues.
Takes steps to prevent interruptions when important issues are being discussed
Uses effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
Able to effectively prepare and deliver presentations influentially.
Communicates well
Communicates effectively.
Communicates effectively with colleagues and partners.

Communicates With Superiors

Communicates with department leadership
Keeps the supervisor informed about achievements and milestones.
Facilitates seamless communication across all management levels.
Reports progress on goals to the supervisor.
Confidently interacts with all tiers of the organization.
Effectively engages with everyone from the CEO to external partners.
Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
Confidently communicates across all organizational levels, including external stakeholders.
Engages in clear communication with both senior and junior management.
Informs supervisor about progress made on goals and objectives.
Communicates effectively with management, both upward and downward.
Has the confidence to communicate effectively to all levels (from CEO down) of the organization.
Communications with college leadership

Coaches Others

Coaches others and provides feedback on the use of different oral communication styles for different audiences
Conducts impactful training sessions.
Ready to offer feedback, even if it involves tough critiques.
Coaches others on their written communication skills
Is willing to give feedback to others even if that feedback is critical of their approach.
Mentors others on enhancing their written communication.
Communicates to employees how their jobs/ works/ goals relate to organizational goals.
Delivers influential training.
Shows employees how their work contributes to the success of the organization.

Confirms Communication

Checks for understanding throughout conversations or group presentations/discussions
Provides followup information and seeks to avoid misunderstandings.
Recaps action steps from meetings to ensure clarity and execution.
Verifies understanding throughout discussions.
Ensures comprehension during conversations or group presentations.
Summarizes the question to verify comprehension.
Summarizes or paraphrases the current question to confirm understanding.
Reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
Checks for understanding throughout conversations or group discussions

Communicates Goals/Vision

Communicates goals of project, resources required, resources available, etc. to the team
Communicates Corporate initiatives in a relevant and actionable manner to employees within his/her organization.
Communicates the vision of the organization to all employees.
Writes appropriately within organizational guidelines and values.
Communicates progress on business goals to team and upper management
Lets people know what is expected of them.

Sharing

Shares important information with others.
Updates others on changes or progress in plans and goals.
Provides the reasoning behind choices and actions.
Discusses ideas and concepts with peers.
Notifies others about developments in plans and goals.
Communicates concepts and ideas to others.
Communicates crucial information to others.
Informs others about changes or developments in plans and goals.
Shares concepts and ideas with others.
Explains reasons behind decisions and actions.

Professionalism

Is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
Presents their message with professionalism.
Maintains a formal and respectful tone, avoiding use of slang or overly casual language.
Uses polite language and shows respect for others' opinions and time.
Maintains self-control in conversations.
Maintains good contact with others when speaking.

Timely

Responds in a timely manner, respecting deadlines and others' schedules.
Communicates changes to team members in a timely manner
Communicates company/market changes to appropriate team members in a timely manner

Expertise/Competence

Uses software, graphics, or other aids to clarify complex or technical reports.
Supports communication systems recently implemented.
Delivers difficult messages to co-workers in an appropriate manner
Deals with difficult situations calmly and confidently.
Prepares effective external communications, using basic familiarity of legal requirements and limitations
Delivers difficult/sensitive messages to co-workers in an appropriate manner
Uses correct spelling, grammar and punctuation.

Energetic

Delivers messages with energy, enthusiasm, and conviction.
Delivers messages with personal energy, enthusiasm, and conviction.
Conveys priorities with right sense of urgency and importance.

Persuasive

Persuasive and articulate when communicating.
Uses ideas and perspectives to persuade others.
Inspires others to take action based on his/her communications
Is an effective and motivating communicator.
Able to demonstrate persuasiveness in pursuit of objectives.
Demonstrates persuasiveness in pursuit of objectives.

Presentations

Able to deliver presentations.
Effectively delivers presentations to teams, large groups, and diverse audiences
Can effectively deliver presentations.
Presents clear and persuasive information in reports.
Delivers well-prepared, informed, poised and succinct presentations.
Delivers effective public presentations.
Delivers influential presentations.
Comes across as comfortable and effective as a public speaker
Gives clear and convincing presentations.
Prepares and delivers presentations.
Delivers effective presentations.
Prepares and delivers effective presentations that are influential.

Performance Feedback

Implements performance appraisals focused on employee development using SMART criteria
Conducts regular performance feedback discussions with individuals and teams
Provides feedback in a helpful and respectful way, focusing on improvement.
Writes complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria

Employee Opinion Survey Items

Effective communication skills empower employees to collaborate efficiently, make well-informed decisions, and significantly contribute to the company's profitability.

Communication from Leadership

My Supervisor has excellent communication skills
Managers communicate frequently and honestly about issues affecting employees
Senior management communicates well with the rest of the organization

Available

My supervisor is approachable, dependable, and ready to assist when needed.
My Manager is available to me when I have questions or need help
My supervisor is visible and approachable.
Associates will mark their status as "available" to signal they are open for communication.
My supervisor keeps open and regular communication with others.
The team leader keeps open and regular communication with team members.
Sales reps set their on-line status to "available" to indicate they are available for communication.
The manager keeps an open-door policy to provide support and guidance.
The manager is visible and approachable; is there when you need them.

Attentive

The team leader listens attentively and without interrupting to team members and customers
I feel the manager accurately attends to/understands ideas which are exchanged.
Co-Workers are willing to listen to my ideas
Senior leaders listen attentively and responds thoughtfully, showing they value the conversation.
HR Managers will listen to both side in employer/employee disputes
My supervisor listens actively & speaks clearly and directly.
Coworkers will ask follow-up questions as needed.
The manager takes the time to listen to you
My Supervisor attentively listens to me
At our company, people listen to others' points of view with an open mind
People in my department listen carefully.
My Supervisor listens to me

Open

Leaders and managers use face-to-face contact.
My Supervisor is willing to listen to my ideas
Managers are open to receiving feedback from others
Colleagues are generally willing to accept feedback from others
In our department, colleagues are effective in communicating thoughts and feelings to others
I actively seek feedback from colleagues and customers about my work.
My supervisor welcomes input and suggestions from others
I am able to communicate freely with any employee
In our department, people know how to face the person when speaking or listening to engage in direct communication
Employees are willing to communicate issues and concerns
My supervisor takes the time to makes eye contact with the person they are speaking with
I feel my manager articulates ideas and emotions clearly to others

Responsive

I believe I am an effective listener who is responsive to information needs
The Benefits Department responds to questions with accurate and complete answers
People in my department are responsive and acknowledge an understanding of what the other person is saying
I can get the information I need to do my job
My manager listens carefully and responds to new information
My manager is able to quickly respond with answers to questions on the spot
My manager courageously takes on challenging questions and provides instant answers
We regularly address issues of key importance to stakeholders

Clarity

Decisions are clear and are communicated effectively organization-wide.
The shift lead communicates clearly and get to the point without unnecessary details
My supervisor articulates ideas clearly and assertively
My manager has the technical skills to be able to clarify complex or technical information
My manager demonstrates clear verbal and written communication skills
The reports our department generates are clear and persuasive
The project supervisor communicates project information accurately and clearly
Senior leaders are able to present information in a clear and logical format
I am comfortable clarifying problems logically, simplifying complex matters into digestible parts
The team leader communicates a clear understanding of the subject at hand

Succinct

Leadership expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
In our department, we focus communications on the relevant key issues
The supervisor delivers clear and concise instructions regarding use of the equipment
People in our department produce written content that is both succinct and orderly
Leaders in our department convey ideas confidently and succinctly
My supercisor explains issues logically, breaking down complex issues into manageable pieces of information
The manager provides straightforward and brief directions
I can write reports in a concise and organized manner
My manager is able to communicate ideas effectively and succinctly to both individuals and groups, in any setting

Effective

Communication is good between departments.
Employees in our department communicate effectively
I can communicate effectively with colleagues
My coworkers communicate effectively with colleagues and customers
My supervisor communicates well
I take steps to prevent interruptions when important issues are being discussed
My manager communicates effectively with all levels of the organization
The team leader effectively and regularly communicates regarding issues that are critical to the team
I am comfortable communicating with colleagues and partners
I know how to effectively use non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
Meetings are usually chaired by competent and articulate individuals who can effectively communicate ideas and information
My team communicates effectively with others
I believe my manager is an effective communicator
There is good communication between departments.
Leadership at Company communicates well with employees
I am satisfied with the information I receive from Managers on what's going on in the Company
There are no barriers to open and efficient communication

Communicates With Superiors

There is good communication between me and my supervisor
I can speak freely to my supervisor on a variety of topics
My Supervisor works to improve communications in all directions
I try to keep the supervisor informed about achievements and milestones
People in my department generally engage in clear communication with both senior and junior management
I can confidently interact with all tiers of the organization
I am comfortable communicating with department leadership
I have the confidence to communicate effectively to all levels (from CEO down) of the organization
I feel confident in communicating across all organizational levels, including external stakeholders
I report progress on goals to the supervisor
I know how to communicates effectively with management, both upward and downward
The culture of our organization facilitates seamless communication across all management levels
Leadership at Company communicates freely with employees.
I am satisfied with my manager's communication and interpersonal skills.
My Supervisor keeps me informed about important issues

Coaches Others

I feel ready to offer feedback, even if it involves tough critiques
The HR Department conducts impactful training sessions
HR delivers influential training
Branch managers coach others on their written communication skills
Managers show employees how their work contributes to the success of the organization
I feel comfortable giving feedback to others even if that feedback is critical of their approach
I feel my manager is able to coach others and provide feedback on the use of different oral communication styles for different audiences
Supervisors mentor others on enhancing their written communication
Managers communicate to employees how their jobs/ works/ goals relate to organizational goals

Confirms Communication

My manager provides followup information and seeks to avoid misunderstandings
When in Q&A, our manager summarizes or paraphrases the current question to confirm understanding
The supervisor verifies understanding throughout discussions
The team leader recaps action steps from meetings to ensure clarity and execution
The project manager reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed

Internal Communications

I regularly read the Company newsletter and other publications
The internal communication I receive through road shows, e-mails and newsletters about the direction and successes of the business is effective

Communicates Goals/Vision

CompanyName does a good job communicating business objectives.
Managers communicate a clear sense of direction for my organization.
I feel well informed about company goals and strategic directions.
Goals, objectives, and strategies are clearly communicated.
Our manager communicates Corporate initiatives in a relevant and actionable manner to employees in the department
Our senior leaders establish a clear direction for the company.
The company directors give staff a clear picture of the direction in which the Company is headed
I can clearly explain the business objectives of my local function or business unit to others
I can see the link between my work and the Company's objectives

Sharing

Information and knowledge are freely shared at the Company
Employees at the Company regularly share and exchange ideas
My Supervisor does a good job sharing information with me
My manager does a good job of sharing information.
The company does an excellent job communicating changes or decisions that affect employees.
Managers keep me informed and up-to-date
Co-workers share information and new ideas throughout the company
Financial and quality performance reports are shared with employees.

Professionalism

Colleagues use polite language and shows respect for others' opinions and time
My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates
My supervisor maintains self-control in conversations
My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
Everyone in our department maintains good contact with others when speaking
People in our department maintain a formal and respectful tone, avoiding use of slang or overly casual language

Timely

Managers rspond in a timely manner, respecting deadlines and others' schedules
Company communications keep me up-to-date.
The team leader communicates changes to team members in a timely manner
I usually know in plenty of time when important things happen.
The team lead communicates company/market changes to appropriate team members in a timely manner
Communications about changes are sent to team members in a timely manner
Leadership at the Company communicates frequently with employees
Senior Management at Company communicates at an appropriate frequency with employees.

Expertise/Competence

Exhibits competence by communicating calmly and confidently in difficult situations.
I am comfortable delivering difficult messages to superiors and subordinates.
The department head supports communication systems recently implemented
The team leader is able to deliver difficult messages to co-workers in an appropriate manner
People in my department are comfortable using software, graphics, or other aids to clarify complex or technical reports
Coworkers use correct spelling, grammar and punctuation
My manager deals with difficult situations calmly and confidently
I feel supervisors deliver difficult/sensitive messages to my co-workers in an appropriate manner

Energetic

My manager is able to deliver messages with energy, enthusiasm, and conviction.
My manager conveys priorities with right sense of urgency and importance
The supervisor delivers messages with personal energy, enthusiasm, and conviction
Senior leadership delivers messages with energy, enthusiasm, and conviction

Persuasive

My manager uses ideas and perspectives to persuade others
The project lead is able to demonstrate persuasiveness in pursuit of objectives
I feel that I am persuasive and articulate when communicating
The supervisor is an effective and motivating communicator
The team leader demonstrates persuasiveness in pursuit of objectives
My Supervisor is a skilled negotiator
My manager inspires others to take action based on his/her communications

Presentations

I can effectively deliver presentations
I feel that I am able to deliver effective presentations
Leaders here come across as comfortable and effective as a public speakers
Leadership here is effective in delivering presentations to teams, large groups, and diverse audiences
My colleagues deliver influential presentations
My manager delivers effective presentations
My boss gives clear and convincing presentations
Employees in my department present clear and persuasive information in reports
The project head delivers well-prepared, informed, poised and succinct presentations
I know how to deliver effective public presentations

Performance Feedback

I am comfortable providing feedback in a helpful and respectful way, focusing on improvement
I can write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
I am comfortable giving feedback to others.
My manager conducts regular performance feedback discussions with individuals and teams
The supervisor implements performance appraisals focused on employee development using SMART criteria

Self-Assessment Items

Audience Awareness

You choose the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
You consider the audience in how the communication is presented.
I adapt language and terminology to meet the needs of the audience.
You explain complex concepts clearly, using terms/style appropriate for the audience
You are able to use multiple methods of communication.
You tailor writing to the intended audience.
You tailor oral communications to the intended audience.

Available

You are visible and approachable; is there when others are in need.
I maintain an open-door policy to be available for answers and guidance when needed.
I mark my status as "available" to signal I am open for communication.
I am approachable, dependable, and ready to assist when needed.
I keep an open-door policy to provide support and guidance.
I set the on-line status to "available" to indicate they are available for communication.
You keep open and regular communication with others.
You keep open and regular communication with team members.
You are visible and approachable.

Attentive

You listen to others' points of view with an open mind
You ask follow-up questions as needed.
You accurately attends to/understands ideas which are exchanged.
You listen attentively and without interrupting team members and customers
I listen attentively and respond thoughtfully, showing I value the conversation.
You listen actively & speaks clearly and directly.
You listen carefully.
You are able to understand the core issues of the conversation.
You are listening to both sides in employer/employee disputes
You take time to listen to others
You listen and understand
You listen effectively.
You listen well

Open

I am willing to accept feedback from others.
I am open to receiving feedback from others.
I maintain eye contact to foster direct communication.
I welcome input and suggestions from others.
I articulate ideas and emotions clearly to others.
I make eye contact with the person I am speaking with.
I face the person when speaking or listening to engage in direct communication.
I am willing to express my concerns to colleagues.
I am willing to communicate issues and concerns to colleagues.
You are effective in communicating thoughts and feelings to others.

Responsive

You an effective listener who is responsive to information needs.
You address issues of key importance to stakeholders.
You respond to questions with accurate and complete answers
You overcome barriers that prevent effective communication.
I listen effectively and respond to new information.
You receive and answer questions - on the spot and have a willingness to address the tough questions.
I take on challenging questions and provide instant answers.
I respond to critical concerns of stakeholders.
You use active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication
You acknowledge an understanding of what the other person is saying.

Clarity

You deliver information in a clear, concise, and logical manner.
I communicate clearly and get to the point without unnecessary details.
I clarify problems logically, simplifying complex matters into digestible parts.
You present information in a clear and logical format.
I articulate ideas clearly and assertively.
You speak clearly, fluently, and in a compelling manner to both individuals and groups.
You create reports that are clear and persuasive.
You organize ideas for better clarity.
You demonstrate clear verbal and written communication skills
You communicate a clear understanding of the subject at hand.
You communicate clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
You consistently speak clearly.
You are able to clarify complex or technical information.
You write in a clear and concise manner, using appropriate grammar, style, and language for the reader.
You clarify words or statements to gain better understanding of the message.
You communicate project information accurately and clearly.

Succinct

You present issues, ideas, and strategy concisely and clearly.
I produce written content that is both succinct and orderly.
You deliver clear and concise instructions.
I am able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
You convey ideas confidently and succinctly.
You make the complex simple.
I provide straightforward and brief directions.
I transform complicated ideas into simple ones.
I deconstruct complex issues into understandable segments.
You express ideas clearly and concisely to individuals and groups, in both formal and informal settings
You explain issues logically, breaking down complex issues into manageable pieces of information
You focus communications on the relevant key issues.
You write in a concise and organized manner.

Effective

You communicate effectively with colleagues and customers
You communicate effectively with all levels of the organization.
You are an effective communicator
You effectively and regularly communicate regarding issues that are critical to the team
You use effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
You communicate effectively with colleagues.
You are able to effectively prepare and deliver presentations influentially.
You take steps to prevent interruptions when important issues are being discussed
You communicate well
You communicate effectively with colleagues and partners.
You communicate effectively.

Communicates With Superiors

You communicate with department leadership
I report progress on goals to the supervisor.
I keep my supervisor informed about achievements and milestones.
I confidently interact with all tiers of the organization.
You have the confidence to communicate effectively to all levels (from ceo down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
I confidently communicate across all organizational levels, including external stakeholders.
I effectively engage with everyone from the CEO to external partners.
You inform supervisor about progress made on goals and objectives.
I facilitate seamless communication across all management levels.
I engage in clear communication with both senior and junior management.
You communicate effectively with management, both upward and downward.
You have the confidence to communicate effectively to all levels (from ceo down) of the organization.
You communicate with college leadership

Coaches Others

You coach others and provides feedback on the use of different oral communication styles for different audiences
I am ready to offer feedback, even if it involves tough critiques.
I mentor others on enhancing their written communication.
You are willing to give feedback to others even if that feedback is critical of their approach.
You coach others on their written communication skills
I conduct impactful training sessions.
You deliver influential training.
You communicate to employees how their jobs/ works/ goals relate to organizational goals.
You show employees how their work contributes to the success of the organization.

Confirms Communication

You check for understanding throughout conversations or group presentations/discussions
You provide followup information and seek to avoid misunderstandings.
You summarize or paraphrase the current question to confirm understanding.
I ensure comprehension during conversations or group presentations.
I recap action steps from meetings to ensure clarity and execution.
I verify understanding throughout discussions.
I summarize the question to verify comprehension.
You review any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
You check for understanding throughout conversations or group discussions

Communicates Goals/Vision

You communicate Corporate initiatives in a relevant and actionable manner to employees within your organization.
You communicate the vision of the organization to all employees.
You communicate goals of project, resources required, resources available, etc. to the team
You write appropriately within organizational guidelines and values.
You communicate progress on business goals to team and upper management
You let people know what is expected of them.

Sharing

I communicate crucial information to others.
You share important information with others.
I update others on changes or progress in plans and goals.
I notify others about developments in plans and goals.
You inform others about changes or developments in plans and goals.
I discuss ideas and concepts with peers.
I provide the reasoning behind choices and actions.
I communicate concepts and ideas to others.
You share concepts and ideas with others.
You explain reasons behind decisions and actions.

Professionalism

I use polite language and show respect for others' opinions and time.
You are professional at all times--never ridiculing, mocking or undermining peers or subordinates.
I maintain a formal and respectful tone, avoid using of slang or overly casual language.
You present your message with professionalism.
You maintain self-control in conversations.
You maintain good contact with others when speaking.

Timely

I respond in a timely manner, respecting deadlines and others' schedules.
You communicate changes to team members in a timely manner
You communicate company/market changes to appropriate team members in a timely manner

Expertise/Competence

You use software, graphics, or other aids to clarify complex or technical reports.
You deal with difficult situations calmly and confidently.
You prepare effective external communications, using basic familiarity of legal requirements and limitations
You deliver difficult/sensitive messages to co-workers in an appropriate manner
You deliver difficult messages to co-workers in an appropriate manner
You support communication systems recently implemented.
You use correct spelling, grammar and punctuation.

Energetic

You deliver messages with energy, enthusiasm, and conviction.
You deliver messages with personal energy, enthusiasm, and conviction.
You convey priorities with right sense of urgency and importance.

Persuasive

You are persuasive and articulate when communicating.
You use ideas and perspectives to persuade others.
You are able to demonstrate persuasiveness in pursuit of objectives.
You inspire others to take action based on your communications
You are an effective and motivating communicator.
You demonstrate persuasiveness in pursuit of objectives.

Presentations

You are able to deliver presentations.
You present clear and persuasive information in reports.
You deliver well-prepared, informed, poised and succinct presentations.
You give clear and convincing presentations.
You deliver influential presentations.
You deliver effective public presentations.
You can effectively deliver presentations.
You deliver effective presentations.
You prepare and deliver presentations.
You effectively deliver presentations to teams, large groups, and diverse audiences
You come across as comfortable and effective as a public speaker
You prepare and deliver effective presentations that are influential.

Performance Feedback

You conduct regular performance feedback discussions with individuals and teams
I provide feedback in a helpful and respectful way, focusing on improvement.
You write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
You implement performance appraisals focused on employee development using SMART criteria

Job Interview Questions

Audience Awareness

How do you tailor oral communications to the intended audience?
Describe how you would tailor writing to the intended audience.
Being aware of the audience you are communicating with is important. How do you adapt language and terminology to meet the needs of the audience?
Describe how you choose the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope).
Explaining complex concepts clearly can be a challenge. How do you use terms/style appropriate for the audience?
It is important to be flexible in our communication methods. Describe how you use different methods of communication depending on the audience?
Explain how you would consider the audience in how the communication is presented.

Available

Maintaining communication with team members is important. How do you keep open and regular communication with team members?
What steps do you take to mark your status as "available" to signal you are open for communication?
Do you regularly sets your on-line status to "available" to indicate you are available for communication?
Describe how you are approachable, dependable, and ready to assist when needed.
Explain how you maintain an open-door policy to be available for answers and guidance when needed.
Would others describe you as visible and approachable; is there when needed?
Do you try to be visible and approachable?
How do you keep an open-door policy to provide support and guidance?
Describe how you keep open and regular communication with others.

Attentive

Give examples of when you asked follow-up questions as needed.
Do you listen well?
Give an example of when you took the time to listen to both sides in employer/employee disputes.
It is important to avoid interrupting the customer when they are speaking. Give and example of when you listened attentively without interrupting customers.
Describe how you would listen to others' points of view with an open mind.
Do you listen carefully? If so, give an example.
Showing others that you value their conversation is important. Give examples of when you listened attentively and responded thoughtfully.
This is a customer service position. Do you listen actively & speak clearly and directly?
Do you feel you are able to understand the core issues of conversations?

Open

Maintaining strong interpersonal skills is critical for this position. Give a brief example of how you communicated thoughts or feelings to others.
Have you ever had to express your concerns to colleagues?
Give an example of when you communicated issues and concerns to colleagues.
Give an example of when you welcomed input and suggestions from others.
Building a raport with clients is important. Do you make eye contact with the person you are speaking with?
Would you colleagues say that you are willing to accept feedback from others?
Communicating ideas is important. Describe how you articulated ideas clearly to others?
Are you open to receiving feedback from others?

Responsive

Sometimes you may be asked to respond to something outside of your area of knowledge or expertise. Describe how you would respond to those questions with accurate and complete answers.
Are you an effective listener who is responsive to information needs?
Have you had to address issues of key importance to stakeholders?
This position requires you to think fast. Do you feel you are ready to take on challenging questions and provide instant answers?
Describe a recent situation in which you used active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication.
How do you respond to critical concerns of stakeholders?
Describe a recent situation when you listened effectively and responded to that new information.
Letting the other person know that you understand them is important. When have you acknowledged an understanding of what another person was saying?
Do you receive and answer questions - on the spot. Are you willing to address the tough questions?
Sometimes there are barriers to effective communication (e.g., technical, procedural) Describe when you overcame barriers that prevent effective communication? What did you do? How did you work around the issue?

Clarity

Give an example that show that you can demonstrate clear verbal and written communication skills.
How do you clarifies problems logically, simplifying complex matters into digestible parts?
Describe when you have had to clarify words or statements to gain better understanding of the message.
Professionalism is important. Describe how you communicate clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar).
Do you deliver information in a clear, concise, and logical manner?
Do you consistently speak clearly?
Describe something that you had to communicate clearly and get to the point without unnecessary details.
As a leader it is important to be confident and speak clearly. Describe when you have had to articulate ideas clearly and assertively.
Are your reports clear and persuasive? Elaborate.
Describe when you have had to clarify complex or technical information.
How do you ensure that the communication of project information is accurate and clear?
Do you writes in a clear and concise manner, using appropriate grammar, style, and language for the reader?
Describe when you had to present information in a clear and logical format.
Would others say that you regularly speak clearly, fluently, and in a compelling manner to both individuals and groups?

Succinct

How do you deconstruct complex issues into more understandable segments?
Give examples of when you conveyed ideas confidently and succinctly.
Explain how you provide straightforward and brief directions.
How do you deliver clear and concise instructions?
Explain how you would write in a concise and organized manner.
Staying on point is important when there are so many moving parts. Describe a recent situation in which you had to focus communications on the relevant key issues?
How do you transform complicated ideas into simple ones?
Give an example of when you presented issues, ideas, and strategy concisely and clearly.
Describe when you made complex ideas simple for people to more readily understand?
Give examples of when you produced written content that was both succinct and orderly.
How do you express ideas clearly and concisely to individuals and groups, in both formal and informal settings?
Are you able to communicate ideas effectively and succinctly to both individuals and groups, in any setting? Give examples.
Describe how you would explain issues logically, breaking down complex issues into manageable pieces of information.

Effective

What steps do you take to prevent interruptions when important issues are being discussed? (turn phone off? change status to busy?)
How do you communicate effectively with all levels of the organization?
Would your colleagues say that you communicate effectively with them?
Are you able to effectively prepare and deliver presentations? Are they influential?
Are you an effective communicator? Give examples.
Do you communicate effectively with colleagues and customers?
As a team leader, keeping the team informed is important. How effectively and regularly do you communicate to the team the issues that are critical to them?

Communicates with Supervisors

How do you inform your supervisor about progress made on goals and objectives?
When have you recently had to communicate with department leadership?
Can you effectively engage with everyone from the CEO to external partners?
It is important to interact with all tiers of the organization. Give examples of when you did this.
Do you confidently communicate across all organizational levels, including external stakeholders?
Do you keep your supervisor informed about achievements and milestones?
How do you currently report progress on goals to the supervisor?
Do you engage in clear communication with both senior and junior management?
Do you have the confidence to communicate effectively to all levels (from CEO down) of the organization?
Give examples of how you communicate effectively with management. Both upward and downward.
Describe how you would facilitate seamless communication across all management levels.
Do you have the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies?

Coaches Others

Do you coach others on their written communication skills?
How would you deliver influential training?
When have you had to mentor others on enhancing their written communication?
Are you ready to offer feedback, even if it involves tough critiques?
Are you willing to give feedback to others even if that feedback is critical of their approach? Explain.
Do you conduct impactful training sessions? Explain.
When have you shown employees how their work contributed to the success of the organization?

Confirms Communication

Explain how you would summarize or paraphrase the current question to confirm understanding?
Have you reviewed any "action steps" resulting from meetings or conversations before concluding the meeting to ensure clarity and that plans would be executed?
Do you regularly recap action steps from meetings to ensure clarity and execution?
In question and answer sessions, do you summarize the question to verify comprehension?
Give examples of when you checked for understanding throughout conversations or group presentations/discussions.
Do you check for understanding throughout conversations or group discussions?
How do you ensure comprehension during conversations or group presentations?
Give an example of when you provided follow-up information to avoid misunderstandings.

Communicates Goals/Vision

Describe how you communicate goals of project, resources required, resources available, etc. to the team?
Give an example of when you had to communicate corporate initiatives in a relevant and actionable manner to employees within your organization.
How would you communicate the vision of the organization to all employees?
How do you communicate progress on business goals to team and upper management.
How do you let people know what is expected of them?

Sharing

Describe a recent situation in which you had to share important information with others.
Describe when you had to update others on changes or progress in plans and goals.
Describe how you would provide the reasoning behind choices and actions? Under what circumstances?
How would you explain reasons behind decisions and actions?
Explain how you would communicate crucial information to others.
How do you shares concepts and ideas with others?
Give an example of when you recently communicated concepts and ideas to others.
How do you inform others about changes or developments in plans and goals?
Have you had to discuss ideas and concepts with peers?
Give an example of when you notified others about developments in plans and goals.

Professionalism

Do you always use polite language and shows respect for others' opinions and time?
It is important to be professional at all times. Have you ever been accused of ridiculing, mocking or undermining peers or subordinates?
Describe when you recently presented a message with professionalism.
Do you always maintain self-control in conversations?
How do you maintain good contact with others when speaking?
Do you always maintain a formal and respectful tone, avoiding use of slang or overly casual language?

Timely

Do you communicate company/market changes to appropriate team members in a timely manner?
Give an example of when you communicated changes to team members in a timely manner.
How do you respond in a timely manner, respecting deadlines and others' schedules?

Expertise/Competence

Give an example of when you prepared effective external communications, using basic familiarity of legal requirements and limitations?
Explain how you supported the communication systems recently implemented.
Do you use software, graphics, or other aids to clarify complex or technical reports?
How do you deal with difficult situations calmly and confidently?
How would you deliver difficult messages to co-workers in an appropriate manner?
How do you deliver difficult/sensitive messages to co-workers in an appropriate manner?

Energetic

Describe a situation in which you recently delivered messages with energy, enthusiasm, and conviction.
How do you convey priorities with right sense of urgency and importance?
Do you deliver messages with personal energy, enthusiasm, and conviction?

Persuasive

Would others describe you as effective and motivating communicator?
How do you use ideas and perspectives to persuade others?
Describe how you inspires others to take action based on his/her communications.
Describe how you are persuasive and articulate when communicating.
How do you demonstrates persuasiveness in pursuit of objectives?
Are you able to demonstrate persuasiveness in pursuit of objectives?

Presentations

Reports are used extensively in our department. Do you present clear and persuasive information in reports? Explain.
How do you deliver well-prepared, informed, poised and succinct presentations?
Do you deliver effective public presentations?
Do you deliver influential presentations?
Are you able to deliver presentations?
Explain how you would give clear and convincing presentations.
How do you effectively deliver presentations to teams, large groups, and diverse audiences?
Would others say that you come across as comfortable and effective as a public speaker?
How do you prepare and deliver presentations?
Can you deliver effectively presentations?
How do you prepare and deliver effective presentations that are influential?
Do you deliver effective presentations?

Performance Feedback

Explain how you would write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria?
How would you implement performance appraisals focused on employee development using SMART criteria?
Do you conduct regular performance feedback discussions with individuals and teams?
Give an example of how you would provide feedback in a helpful and respectful way, focusing on improvement.