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Questionnaire Items Measuring Communication Skills

Communication skills are crucial for building relationships and exchanging information. The main components of communication skills include:

• Available: Being available for communication helps ensure you will not miss anything important.
• Attentive: Being attentive ensures you will hear all the details and facts.
• Responsive: Responding to emails, texts, and calls helps communication occur in real time. Asking and answering questions helps information to flow.
• Clarity: Being clear in your communications helps to make sure the messages are understood.
• Succinct: Avoid communicating unnecessary details. Focusing on the relevant information helps individuals to gain a better context for interpretation and use of the information.
• Sharing: It is important not to withhold information. Keeping others informed and up-to-date helps improve decision-making.
• Professionalism: Upholding a professional demeanor ensures that your communication is taken seriously by others.
• Timely: Making sure that your communication is timely ensures that others receive the information exactly when it's most needed.
• Persuasive: Persuading and inspiring others to take action ensures that your messages have a significant impact.
• Presenting: Delivering your message to large audiences helps to guarantee that it reaches the maximum number of individuals.

Effective communication skills are vital to a manager's success as they help to strengthen relationships, ensure the smooth flow of information, aid in decision-making, and influence the organization's outcomes.

360-Degree Feedback Questionnaire Items

The Communication Skills competency in a 360-Degree Feedback assessment includes items measuring .



Audience Awareness

• Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
• Adapts language and terminology to meet the needs of the audience.
• Considers the audience in how the communication is presented.
• Tailors oral communications to the intended audience.
• Tailors writing to the intended audience.
• Able to use multiple methods of communication.
• Explains complex concepts clearly, using terms/style appropriate for the audience

Available

• Approachable, dependable, and ready to assist when needed.
• Keeps an open-door policy to provide support and guidance.
• Maintains an open-door policy to be available for answers and guidance when needed.
• Keeps open and regular communication with others.
• Visible and approachable; is there when you need them.
• Marks their status as "available" to signal they are open for communication.
• Sets their on-line status to "available" to indicate they are available for communication.
• Keeps open and regular communication with team members.
• Is visible and approachable.

Attentive

• Listens to others' points of view with an open mind
• Listens attentively and responds thoughtfully, showing they value the conversation.
• Listens attentively and without interrupting team members and customers
• Asks follow-up questions as needed.
• Accurately attends to/understands ideas which are exchanged.
• Listens actively & speaks clearly and directly.
• Takes the time to listen to your side in employer/employee disputes
• Able to understand the core issues of the conversation.
• Listens carefully.
• Listen and understand
• Takes time to listen to you
• Listens effectively.
• Listens well

Open

• Welcomes input and suggestions from others.
• Willing to communicate issues and concerns to colleagues.
• Makes eye contact with the person they are speaking with.
• Faces the person when speaking or listening to engage in direct communication.
• Maintains eye contact to foster direct communication.
• Open to receiving feedback from others.
• Willing to express their concerns to colleagues.
• Willing to accept feedback from others.
• Articulates ideas and emotions clearly to others.
• Effective in communicating thoughts and feelings to others.

Responsive

• An effective listener who is responsive to information needs.
• Addresses issues of key importance to stakeholders.
• Responds to questions with accurate and complete answers
• Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.
• Takes on challenging questions and provides instant answers.
• Listens effectively and responds to new information.
• Overcomes barriers that prevent effective communication.
• Responds to critical concerns of stakeholders.
• Acknowledges an understanding of what the other person is saying.
• Uses active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication

Clarity

• Presents information in a clear and logical format.
• Delivers information in a clear, concise, and logical manner.
• Clarifies problems logically, simplifying complex matters into digestible parts.
• Speaks clearly, fluently, and in a compelling manner to both individuals and groups.
• Articulates ideas clearly and assertively.
• Communicates clearly and get to the point without unnecessary details.
• Communicates a clear understanding of the subject at hand.
• Organizes ideas for better clarity.
• Reports are clear and persuasive.
• Demonstrates clear verbal and written communication skills
• Communicates clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
• Consistently speaks clearly.
• Able to clarify complex or technical information.
• Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader.
• Clarifies words or statements to gain better understanding of the message.
• Communicates project information accurately and clearly.

Succinct

• Provides straightforward and brief directions.
• Deconstructs complex issues into understandable segments.
• Transforms complicated ideas into simple ones.
• Presents issues, ideas, and strategy concisely and clearly.
• Delivers clear and concise instructions.
• Produces written content that is both succinct and orderly.
• Conveys ideas confidently and succinctly.
• Able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
• Makes the complex simple.
• Focuses communications on the relevant key issues.
• Expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
• Explains issues logically, breaking down complex issues into manageable pieces of information
• Writes in a concise and organized manner.

Effective

• Communicates effectively with colleagues and customers
• Is an effective communicator
• Communicates effectively with all levels of the organization.
• Effectively and regularly communicates regarding issues that are critical to the team
• Uses effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
• Able to effectively prepare and deliver presentations influentially.
• Communicates effectively with colleagues.
• Takes steps to prevent interruptions when important issues are being discussed
• Communicates well
• Communicates effectively.
• Communicates effectively with colleagues and partners.

Communicates With Superiors

• Communicates with department leadership
• Keeps the supervisor informed about achievements and milestones.
• Confidently interacts with all tiers of the organization.
• Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
• Effectively engages with everyone from the CEO to external partners.
• Facilitates seamless communication across all management levels.
• Confidently communicates across all organizational levels, including external stakeholders.
• Informs supervisor about progress made on goals and objectives.
• Engages in clear communication with both senior and junior management.
• Reports progress on goals to the supervisor.
• Communicates effectively with management, both upward and downward.
• Has the confidence to communicate effectively to all levels (from CEO down) of the organization.
• Communications with college leadership

Coaches Others

• Coaches others and provides feedback on the use of different oral communication styles for different audiences
• Coaches others on their written communication skills
• Ready to offer feedback, even if it involves tough critiques.
• Mentors others on enhancing their written communication.
• Conducts impactful training sessions.
• Is willing to give feedback to others even if that feedback is critical of their approach.
• Delivers influential training.
• Communicates to employees how their jobs/ works/ goals relate to organizational goals.
• Shows employees how their work contributes to the success of the organization.

Confirms Communication

• Checks for understanding throughout conversations or group presentations/discussions
• Ensures comprehension during conversations or group presentations.
• Verifies understanding throughout discussions.
• Recaps action steps from meetings to ensure clarity and execution.
• Summarizes or paraphrases the current question to confirm understanding.
• Provides followup information and seeks to avoid misunderstandings.
• Summarizes the question to verify comprehension.
• Reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
• Checks for understanding throughout conversations or group discussions

Communicates Goals/Vision

• Communicates goals of project, resources required, resources available, etc. to the team
• Communicates Corporate initiatives in a relevant and actionable manner to employees within his/her organization.
• Communicates the vision of the organization to all employees.
• Communicates progress on business goals to team and upper management
• Writes appropriately within organizational guidelines and values.
• Lets people know what is expected of them.

Sharing

• Updates others on changes or progress in plans and goals.
• Notifies others about developments in plans and goals.
• Provides the reasoning behind choices and actions.
• Discusses ideas and concepts with peers.
• Informs others about changes or developments in plans and goals.
• Communicates concepts and ideas to others.
• Communicates crucial information to others.
• Shares important information with others.
• Shares concepts and ideas with others.
• Explains reasons behind decisions and actions.

Professionalism

• Maintains a formal and respectful tone, avoiding use of slang or overly casual language.
• Is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
• Presents their message with professionalism.
• Uses polite language and shows respect for others' opinions and time.
• Maintains self-control in conversations.
• Maintains good contact with others when speaking.

Timely

• Responds in a timely manner, respecting deadlines and others' schedules.
• Communicates changes to team members in a timely manner
• Communicates company/market changes to appropriate team members in a timely manner

Expertise/Competence

• Uses software, graphics, or other aids to clarify complex or technical reports.
• Delivers difficult/sensitive messages to co-workers in an appropriate manner
• Prepares effective external communications, using basic familiarity of legal requirements and limitations
• Deals with difficult situations calmly and confidently.
• Supports communication systems recently implemented.
• Delivers difficult messages to co-workers in an appropriate manner
• Uses correct spelling, grammar and punctuation.

Energetic

• Delivers messages with energy, enthusiasm, and conviction.
• Delivers messages with personal energy, enthusiasm, and conviction.
• Conveys priorities with right sense of urgency and importance.

Persuasive

• Persuasive and articulate when communicating.
• Uses ideas and perspectives to persuade others.
• Inspires others to take action based on his/her communications
• Is an effective and motivating communicator.
• Able to demonstrate persuasiveness in pursuit of objectives.
• Demonstrates persuasiveness in pursuit of objectives.

Presentations

• Able to deliver presentations.
• Presents clear and persuasive information in reports.
• Effectively delivers presentations to teams, large groups, and diverse audiences
• Delivers well-prepared, informed, poised and succinct presentations.
• Comes across as comfortable and effective as a public speaker
• Prepares and delivers presentations.
• Delivers effective presentations.
• Delivers effective public presentations.
• Can effectively deliver presentations.
• Gives clear and convincing presentations.
• Delivers influential presentations.
• Prepares and delivers effective presentations that are influential.

Performance Feedback

• Provides feedback in a helpful and respectful way, focusing on improvement.
• Conducts regular performance feedback discussions with individuals and teams
• Writes complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
• Implements performance appraisals focused on employee development using SMART criteria

Employee Opinion Survey Items

Effective communication skills empower employees to collaborate efficiently, make well-informed decisions, and significantly contribute to the company's profitability.



Communication from Leadership

• My Supervisor has excellent communication skills
• Managers communicate frequently and honestly about issues affecting employees
• Senior management communicates well with the rest of the organization

Available

• The manager is visible and approachable; is there when you need them.
• My supervisor is approachable, dependable, and ready to assist when needed.
• Associates will mark their status as "available" to signal they are open for communication.
• Sales reps set their on-line status to "available" to indicate they are available for communication.
• The team leader keeps open and regular communication with team members.
• The manager keeps an open-door policy to provide support and guidance.
• My supervisor is visible and approachable.
• My supervisor keeps open and regular communication with others.
• My Manager is available to me when I have questions or need help

Attentive

• HR Managers will listen to both side in employer/employee disputes
• The team leader listens attentively and without interrupting to team members and customers
• At our company, people listen to others' points of view with an open mind
• Co-Workers are willing to listen to my ideas
• People in my department listen carefully.
• Coworkers will ask follow-up questions as needed.
• I feel the manager accurately attends to/understands ideas which are exchanged.
• Senior leaders listen attentively and responds thoughtfully, showing they value the conversation.
• The manager takes the time to listen to you
• My supervisor listens actively & speaks clearly and directly.
• My Supervisor attentively listens to me
• My Supervisor listens to me

Open

• I feel my manager articulates ideas and emotions clearly to others
• Managers are open to receiving feedback from others
• In our department, colleagues are effective in communicating thoughts and feelings to others
• In our department, people know how to face the person when speaking or listening to engage in direct communication
• Colleagues are generally willing to accept feedback from others
• My Supervisor is willing to listen to my ideas
• I actively seek feedback from colleagues and customers about my work.
• Employees are willing to communicate issues and concerns
• My supervisor welcomes input and suggestions from others
• My supervisor takes the time to makes eye contact with the person they are speaking with
• Leaders and managers use face-to-face contact.
• I am able to communicate freely with any employee

Responsive

• My manager is able to quickly respond with answers to questions on the spot
• My manager listens carefully and responds to new information
• People in my department are responsive and acknowledge an understanding of what the other person is saying
• My manager courageously takes on challenging questions and provides instant answers
• The Benefits Department responds to questions with accurate and complete answers
• I can get the information I need to do my job
• We regularly address issues of key importance to stakeholders
• I believe I am an effective listener who is responsive to information needs

Clarity

• Decisions are clear and are communicated effectively organization-wide.
• Senior leaders are able to present information in a clear and logical format
• My supervisor articulates ideas clearly and assertively
• The team leader communicates a clear understanding of the subject at hand
• My manager has the technical skills to be able to clarify complex or technical information
• I am comfortable clarifying problems logically, simplifying complex matters into digestible parts
• The reports our department generates are clear and persuasive
• The shift lead communicates clearly and get to the point without unnecessary details
• The project supervisor communicates project information accurately and clearly
• My manager demonstrates clear verbal and written communication skills

Succinct

• People in our department produce written content that is both succinct and orderly
• The supervisor delivers clear and concise instructions regarding use of the equipment
• In our department, we focus communications on the relevant key issues
• The manager provides straightforward and brief directions
• Leadership expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
• Leaders in our department convey ideas confidently and succinctly
• My supercisor explains issues logically, breaking down complex issues into manageable pieces of information
• My manager is able to communicate ideas effectively and succinctly to both individuals and groups, in any setting
• I can write reports in a concise and organized manner

Effective

• Employees in our department communicate effectively
• My supervisor communicates well
• My coworkers communicate effectively with colleagues and customers
• I am comfortable communicating with colleagues and partners
• Meetings are usually chaired by competent and articulate individuals who can effectively communicate ideas and information
• I know how to effectively use non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
• My team communicates effectively with others
• I believe my manager is an effective communicator
• My manager communicates effectively with all levels of the organization
• I take steps to prevent interruptions when important issues are being discussed
• I can communicate effectively with colleagues
• Communication is good between departments.
• The team leader effectively and regularly communicates regarding issues that are critical to the team
• There are no barriers to open and efficient communication
• There is good communication between departments.
• I am satisfied with the information I receive from Managers on what's going on in the Company
• Leadership at Company communicates well with employees

Communicates With Superiors

• There is good communication between me and my supervisor
• I can speak freely to my supervisor on a variety of topics
• My Supervisor works to improve communications in all directions
• I feel confident in communicating across all organizational levels, including external stakeholders
• I can confidently interact with all tiers of the organization
• The culture of our organization facilitates seamless communication across all management levels
• I try to keep the supervisor informed about achievements and milestones
• I know how to communicates effectively with management, both upward and downward
• People in my department generally engage in clear communication with both senior and junior management
• I have the confidence to communicate effectively to all levels (from CEO down) of the organization
• I am comfortable communicating with department leadership
• I report progress on goals to the supervisor
• I am satisfied with my manager's communication and interpersonal skills.
• Leadership at Company communicates freely with employees.
• My Supervisor keeps me informed about important issues

Coaches Others

• Managers show employees how their work contributes to the success of the organization
• Supervisors mentor others on enhancing their written communication
• I feel comfortable giving feedback to others even if that feedback is critical of their approach
• Managers communicate to employees how their jobs/ works/ goals relate to organizational goals
• The HR Department conducts impactful training sessions
• I feel my manager is able to coach others and provide feedback on the use of different oral communication styles for different audiences
• Branch managers coach others on their written communication skills
• I feel ready to offer feedback, even if it involves tough critiques
• HR delivers influential training

Confirms Communication

• The team leader recaps action steps from meetings to ensure clarity and execution
• The supervisor verifies understanding throughout discussions
• When in Q&A, our manager summarizes or paraphrases the current question to confirm understanding
• The project manager reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
• My manager provides followup information and seeks to avoid misunderstandings

Internal Communications

• I regularly read the Company newsletter and other publications
• The internal communication I receive through road shows, e-mails and newsletters about the direction and successes of the business is effective

Communicates Goals/Vision

• CompanyName does a good job communicating business objectives.
• Managers communicate a clear sense of direction for my organization.
• I feel well informed about company goals and strategic directions.
• Our manager communicates Corporate initiatives in a relevant and actionable manner to employees in the department
• Goals, objectives, and strategies are clearly communicated.
• The company directors give staff a clear picture of the direction in which the Company is headed
• Our senior leaders establish a clear direction for the company.
• I can clearly explain the business objectives of my local function or business unit to others
• I can see the link between my work and the Company's objectives

Sharing

• Information and knowledge are freely shared at the Company
• The company does an excellent job communicating changes or decisions that affect employees.
• My Supervisor does a good job sharing information with me
• Employees at the Company regularly share and exchange ideas
• My manager does a good job of sharing information.
• Managers keep me informed and up-to-date
• Co-workers share information and new ideas throughout the company
• Financial and quality performance reports are shared with employees.

Professionalism

• My supervisor maintains self-control in conversations
• Everyone in our department maintains good contact with others when speaking
• People in our department maintain a formal and respectful tone, avoiding use of slang or overly casual language
• My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
• Colleagues use polite language and shows respect for others' opinions and time
• My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates

Timely

• The team lead communicates company/market changes to appropriate team members in a timely manner
• Communications about changes are sent to team members in a timely manner
• Managers rspond in a timely manner, respecting deadlines and others' schedules
• The team leader communicates changes to team members in a timely manner
• I usually know in plenty of time when important things happen.
• Company communications keep me up-to-date.
• Leadership at the Company communicates frequently with employees
• Senior Management at Company communicates at an appropriate frequency with employees.

Expertise/Competence

• Exhibits competence by communicating calmly and confidently in difficult situations.
• I am comfortable delivering difficult messages to superiors and subordinates.
• My manager deals with difficult situations calmly and confidently
• I feel supervisors deliver difficult/sensitive messages to my co-workers in an appropriate manner
• The department head supports communication systems recently implemented
• The team leader is able to deliver difficult messages to co-workers in an appropriate manner
• Coworkers use correct spelling, grammar and punctuation
• People in my department are comfortable using software, graphics, or other aids to clarify complex or technical reports

Energetic

• Senior leadership delivers messages with energy, enthusiasm, and conviction
• My manager conveys priorities with right sense of urgency and importance
• The supervisor delivers messages with personal energy, enthusiasm, and conviction
• My manager is able to deliver messages with energy, enthusiasm, and conviction.

Persuasive

• My manager inspires others to take action based on his/her communications
• My Supervisor is a skilled negotiator
• My manager uses ideas and perspectives to persuade others
• The supervisor is an effective and motivating communicator
• The team leader demonstrates persuasiveness in pursuit of objectives
• The project lead is able to demonstrate persuasiveness in pursuit of objectives
• I feel that I am persuasive and articulate when communicating

Presentations

• My boss gives clear and convincing presentations
• I feel that I am able to deliver effective presentations
• My manager delivers effective presentations
• My colleagues deliver influential presentations
• I can effectively deliver presentations
• Leadership here is effective in delivering presentations to teams, large groups, and diverse audiences
• Employees in my department present clear and persuasive information in reports
• I know how to deliver effective public presentations
• The project head delivers well-prepared, informed, poised and succinct presentations
• Leaders here come across as comfortable and effective as a public speakers

Performance Feedback

• My manager conducts regular performance feedback discussions with individuals and teams
• I can write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
• I am comfortable providing feedback in a helpful and respectful way, focusing on improvement
• I am comfortable giving feedback to others.
• The supervisor implements performance appraisals focused on employee development using SMART criteria

Self-Assessment Items

Audience Awareness

• You choose the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
• I adapt language and terminology to meet the needs of the audience.
• You consider the audience in how the communication is presented.
• You tailor oral communications to the intended audience.
• You are able to use multiple methods of communication.
• You explain complex concepts clearly, using terms/style appropriate for the audience
• You tailor writing to the intended audience.

Available

• I set the on-line status to "available" to indicate they are available for communication.
• I am approachable, dependable, and ready to assist when needed.
• You keep open and regular communication with others.
• You are visible and approachable; is there when others are in need.
• I mark my status as "available" to signal I am open for communication.
• I maintain an open-door policy to be available for answers and guidance when needed.
• I keep an open-door policy to provide support and guidance.
• You keep open and regular communication with team members.
• You are visible and approachable.

Attentive

• You listen to others' points of view with an open mind
• I listen attentively and respond thoughtfully, showing I value the conversation.
• You ask follow-up questions as needed.
• You accurately attends to/understands ideas which are exchanged.
• You listen attentively and without interrupting team members and customers
• You listen actively & speaks clearly and directly.
• You are listening to both sides in employer/employee disputes
• You listen carefully.
• You are able to understand the core issues of the conversation.
• You take time to listen to others
• You listen and understand
• You listen effectively.
• You listen well

Open

• I make eye contact with the person I am speaking with.
• I articulate ideas and emotions clearly to others.
• I am open to receiving feedback from others.
• I am willing to communicate issues and concerns to colleagues.
• I am willing to express my concerns to colleagues.
• I welcome input and suggestions from others.
• I face the person when speaking or listening to engage in direct communication.
• I maintain eye contact to foster direct communication.
• I am willing to accept feedback from others.
• You are effective in communicating thoughts and feelings to others.

Responsive

• You an effective listener who is responsive to information needs.
• You respond to questions with accurate and complete answers
• You address issues of key importance to stakeholders.
• I listen effectively and respond to new information.
• I respond to critical concerns of stakeholders.
• I take on challenging questions and provide instant answers.
• You overcome barriers that prevent effective communication.
• You receive and answer questions - on the spot and have a willingness to address the tough questions.
• You acknowledge an understanding of what the other person is saying.
• You use active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication

Clarity

• You present information in a clear and logical format.
• I clarify problems logically, simplifying complex matters into digestible parts.
• I articulate ideas clearly and assertively.
• You speak clearly, fluently, and in a compelling manner to both individuals and groups.
• You deliver information in a clear, concise, and logical manner.
• I communicate clearly and get to the point without unnecessary details.
• You demonstrate clear verbal and written communication skills
• You communicate a clear understanding of the subject at hand.
• You create reports that are clear and persuasive.
• You organize ideas for better clarity.
• You consistently speak clearly.
• You are able to clarify complex or technical information.
• You clarify words or statements to gain better understanding of the message.
• You write in a clear and concise manner, using appropriate grammar, style, and language for the reader.
• You communicate clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
• You communicate project information accurately and clearly.

Succinct

• You make the complex simple.
• You present issues, ideas, and strategy concisely and clearly.
• You convey ideas confidently and succinctly.
• I provide straightforward and brief directions.
• You deliver clear and concise instructions.
• I deconstruct complex issues into understandable segments.
• I produce written content that is both succinct and orderly.
• I transform complicated ideas into simple ones.
• I am able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
• You explain issues logically, breaking down complex issues into manageable pieces of information
• You focus communications on the relevant key issues.
• You express ideas clearly and concisely to individuals and groups, in both formal and informal settings
• You write in a concise and organized manner.

Effective

• You communicate effectively with colleagues and customers
• You are an effective communicator
• You communicate effectively with all levels of the organization.
• You effectively and regularly communicate regarding issues that are critical to the team
• You take steps to prevent interruptions when important issues are being discussed
• You are able to effectively prepare and deliver presentations influentially.
• You communicate effectively with colleagues.
• You use effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
• You communicate effectively with colleagues and partners.
• You communicate well
• You communicate effectively.

Communicates With Superiors

• You communicate with department leadership
• I report progress on goals to the supervisor.
• I confidently interact with all tiers of the organization.
• I engage in clear communication with both senior and junior management.
• I effectively engage with everyone from the CEO to external partners.
• I facilitate seamless communication across all management levels.
• You inform supervisor about progress made on goals and objectives.
• I keep my supervisor informed about achievements and milestones.
• I confidently communicate across all organizational levels, including external stakeholders.
• You have the confidence to communicate effectively to all levels (from ceo down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
• You communicate effectively with management, both upward and downward.
• You have the confidence to communicate effectively to all levels (from ceo down) of the organization.
• You communicate with college leadership

Coaches Others

• You coach others and provides feedback on the use of different oral communication styles for different audiences
• I conduct impactful training sessions.
• You are willing to give feedback to others even if that feedback is critical of their approach.
• You coach others on their written communication skills
• I mentor others on enhancing their written communication.
• I am ready to offer feedback, even if it involves tough critiques.
• You deliver influential training.
• You communicate to employees how their jobs/ works/ goals relate to organizational goals.
• You show employees how their work contributes to the success of the organization.

Confirms Communication

• You check for understanding throughout conversations or group presentations/discussions
• I verify understanding throughout discussions.
• You summarize or paraphrase the current question to confirm understanding.
• I recap action steps from meetings to ensure clarity and execution.
• I ensure comprehension during conversations or group presentations.
• You provide followup information and seek to avoid misunderstandings.
• I summarize the question to verify comprehension.
• You review any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
• You check for understanding throughout conversations or group discussions

Communicates Goals/Vision

• You communicate Corporate initiatives in a relevant and actionable manner to employees within your organization.
• You communicate the vision of the organization to all employees.
• You communicate goals of project, resources required, resources available, etc. to the team
• You write appropriately within organizational guidelines and values.
• You communicate progress on business goals to team and upper management
• You let people know what is expected of them.

Sharing

• You inform others about changes or developments in plans and goals.
• I discuss ideas and concepts with peers.
• You share important information with others.
• I communicate concepts and ideas to others.
• I communicate crucial information to others.
• I update others on changes or progress in plans and goals.
• I provide the reasoning behind choices and actions.
• I notify others about developments in plans and goals.
• You share concepts and ideas with others.
• You explain reasons behind decisions and actions.

Professionalism

• You are professional at all times--never ridiculing, mocking or undermining peers or subordinates.
• I maintain a formal and respectful tone, avoid using of slang or overly casual language.
• I use polite language and show respect for others' opinions and time.
• You present your message with professionalism.
• You maintain self-control in conversations.
• You maintain good contact with others when speaking.

Timely

• I respond in a timely manner, respecting deadlines and others' schedules.
• You communicate changes to team members in a timely manner
• You communicate company/market changes to appropriate team members in a timely manner

Expertise/Competence

• You use software, graphics, or other aids to clarify complex or technical reports.
• You deal with difficult situations calmly and confidently.
• You deliver difficult messages to co-workers in an appropriate manner
• You deliver difficult/sensitive messages to co-workers in an appropriate manner
• You support communication systems recently implemented.
• You prepare effective external communications, using basic familiarity of legal requirements and limitations
• You use correct spelling, grammar and punctuation.

Energetic

• You deliver messages with personal energy, enthusiasm, and conviction.
• You deliver messages with energy, enthusiasm, and conviction.
• You convey priorities with right sense of urgency and importance.

Persuasive

• You are persuasive and articulate when communicating.
• You use ideas and perspectives to persuade others.
• You inspire others to take action based on your communications
• You are able to demonstrate persuasiveness in pursuit of objectives.
• You are an effective and motivating communicator.
• You demonstrate persuasiveness in pursuit of objectives.

Presentations

• You are able to deliver presentations.
• You can effectively deliver presentations.
• You prepare and deliver presentations.
• You deliver influential presentations.
• You present clear and persuasive information in reports.
• You deliver effective presentations.
• You effectively deliver presentations to teams, large groups, and diverse audiences
• You come across as comfortable and effective as a public speaker
• You deliver effective public presentations.
• You deliver well-prepared, informed, poised and succinct presentations.
• You give clear and convincing presentations.
• You prepare and deliver effective presentations that are influential.

Performance Feedback

• You implement performance appraisals focused on employee development using SMART criteria
• I provide feedback in a helpful and respectful way, focusing on improvement.
• You write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
• You conduct regular performance feedback discussions with individuals and teams

Job Interview Questions

Audience Awareness

• It is important to be flexible in our communication methods. Describe how you use different methods of communication depending on the audience?
• Explain how you would consider the audience in how the communication is presented.
• Explaining complex concepts clearly can be a challenge. How do you use terms/style appropriate for the audience?
• Being aware of the audience you are communicating with is important. How do you adapt language and terminology to meet the needs of the audience?
• Describe how you choose the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope).
• How do you tailor oral communications to the intended audience?
• Describe how you would tailor writing to the intended audience.

Available

• Would others describe you as visible and approachable; is there when needed?
• Do you try to be visible and approachable?
• Describe how you keep open and regular communication with others.
• Describe how you are approachable, dependable, and ready to assist when needed.
• Explain how you maintain an open-door policy to be available for answers and guidance when needed.
• Do you regularly sets your on-line status to "available" to indicate you are available for communication?
• How do you keep an open-door policy to provide support and guidance?
• What steps do you take to mark your status as "available" to signal you are open for communication?
• Maintaining communication with team members is important. How do you keep open and regular communication with team members?

Attentive

• Do you feel you are able to understand the core issues of conversations?
• Do you listen carefully? If so, give an example.
• It is important to avoid interrupting the customer when they are speaking. Give and example of when you listened attentively without interrupting customers.
• Showing others that you value their conversation is important. Give examples of when you listened attentively and responded thoughtfully.
• Describe how you would listen to others' points of view with an open mind.
• Do you listen well?
• Give examples of when you asked follow-up questions as needed.
• This is a customer service position. Do you listen actively & speak clearly and directly?
• Give an example of when you took the time to listen to both sides in employer/employee disputes.

Open

• Give an example of when you communicated issues and concerns to colleagues.
• Are you open to receiving feedback from others?
• Have you ever had to express your concerns to colleagues?
• Building a raport with clients is important. Do you make eye contact with the person you are speaking with?
• Communicating ideas is important. Describe how you articulated ideas clearly to others?
• Give an example of when you welcomed input and suggestions from others.
• Would you colleagues say that you are willing to accept feedback from others?
• Maintaining strong interpersonal skills is critical for this position. Give a brief example of how you communicated thoughts or feelings to others.

Responsive

• Sometimes there are barriers to effective communication (e.g., technical, procedural) Describe when you overcame barriers that prevent effective communication? What did you do? How did you work around the issue?
• Describe a recent situation in which you used active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication.
• Describe a recent situation when you listened effectively and responded to that new information.
• Letting the other person know that you understand them is important. When have you acknowledged an understanding of what another person was saying?
• This position requires you to think fast. Do you feel you are ready to take on challenging questions and provide instant answers?
• Do you receive and answer questions - on the spot. Are you willing to address the tough questions?
• How do you respond to critical concerns of stakeholders?
• Sometimes you may be asked to respond to something outside of your area of knowledge or expertise. Describe how you would respond to those questions with accurate and complete answers.
• Are you an effective listener who is responsive to information needs?
• Have you had to address issues of key importance to stakeholders?

Clarity

• Are your reports clear and persuasive? Elaborate.
• Describe when you have had to clarify complex or technical information.
• Do you consistently speak clearly?
• Would others say that you regularly speak clearly, fluently, and in a compelling manner to both individuals and groups?
• Describe when you have had to clarify words or statements to gain better understanding of the message.
• How do you clarifies problems logically, simplifying complex matters into digestible parts?
• As a leader it is important to be confident and speak clearly. Describe when you have had to articulate ideas clearly and assertively.
• Describe something that you had to communicate clearly and get to the point without unnecessary details.
• Professionalism is important. Describe how you communicate clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar).
• Do you deliver information in a clear, concise, and logical manner?
• How do you ensure that the communication of project information is accurate and clear?
• Do you writes in a clear and concise manner, using appropriate grammar, style, and language for the reader?
• Give an example that show that you can demonstrate clear verbal and written communication skills.
• Describe when you had to present information in a clear and logical format.

Succinct

• Describe when you made complex ideas simple for people to more readily understand?
• How do you deconstruct complex issues into more understandable segments?
• Give examples of when you produced written content that was both succinct and orderly.
• How do you deliver clear and concise instructions?
• Are you able to communicate ideas effectively and succinctly to both individuals and groups, in any setting? Give examples.
• Give examples of when you conveyed ideas confidently and succinctly.
• Give an example of when you presented issues, ideas, and strategy concisely and clearly.
• How do you express ideas clearly and concisely to individuals and groups, in both formal and informal settings?
• Explain how you would write in a concise and organized manner.
• Staying on point is important when there are so many moving parts. Describe a recent situation in which you had to focus communications on the relevant key issues?
• Describe how you would explain issues logically, breaking down complex issues into manageable pieces of information.
• How do you transform complicated ideas into simple ones?
• Explain how you provide straightforward and brief directions.

Effective

• Would your colleagues say that you communicate effectively with them?
• Are you an effective communicator? Give examples.
• What steps do you take to prevent interruptions when important issues are being discussed? (turn phone off? change status to busy?)
• How do you communicate effectively with all levels of the organization?
• As a team leader, keeping the team informed is important. How effectively and regularly do you communicate to the team the issues that are critical to them?
• Do you communicate effectively with colleagues and customers?
• Are you able to effectively prepare and deliver presentations? Are they influential?

Communicates with Supervisors

• Give examples of how you communicate effectively with management. Both upward and downward.
• How do you inform your supervisor about progress made on goals and objectives?
• Describe how you would facilitate seamless communication across all management levels.
• Do you confidently communicate across all organizational levels, including external stakeholders?
• When have you recently had to communicate with department leadership?
• Do you engage in clear communication with both senior and junior management?
• Do you have the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies?
• It is important to interact with all tiers of the organization. Give examples of when you did this.
• Do you keep your supervisor informed about achievements and milestones?
• How do you currently report progress on goals to the supervisor?
• Can you effectively engage with everyone from the CEO to external partners?
• Do you have the confidence to communicate effectively to all levels (from CEO down) of the organization?

Coaches Others

• Are you ready to offer feedback, even if it involves tough critiques?
• How would you deliver influential training?
• When have you had to mentor others on enhancing their written communication?
• Do you conduct impactful training sessions? Explain.
• Do you coach others on their written communication skills?
• Are you willing to give feedback to others even if that feedback is critical of their approach? Explain.
• When have you shown employees how their work contributed to the success of the organization?

Confirms Communication

• Give an example of when you provided follow-up information to avoid misunderstandings.
• Have you reviewed any "action steps" resulting from meetings or conversations before concluding the meeting to ensure clarity and that plans would be executed?
• How do you ensure comprehension during conversations or group presentations?
• In question and answer sessions, do you summarize the question to verify comprehension?
• Do you regularly recap action steps from meetings to ensure clarity and execution?
• Do you check for understanding throughout conversations or group discussions?
• Give examples of when you checked for understanding throughout conversations or group presentations/discussions.
• Explain how you would summarize or paraphrase the current question to confirm understanding?

Communicates Goals/Vision

• How do you let people know what is expected of them?
• How do you communicate progress on business goals to team and upper management.
• Describe how you communicate goals of project, resources required, resources available, etc. to the team?
• Give an example of when you had to communicate corporate initiatives in a relevant and actionable manner to employees within your organization.
• How would you communicate the vision of the organization to all employees?

Sharing

• Explain how you would communicate crucial information to others.
• Have you had to discuss ideas and concepts with peers?
• Give an example of when you notified others about developments in plans and goals.
• Give an example of when you recently communicated concepts and ideas to others.
• Describe when you had to update others on changes or progress in plans and goals.
• How would you explain reasons behind decisions and actions?
• How do you inform others about changes or developments in plans and goals?
• Describe how you would provide the reasoning behind choices and actions? Under what circumstances?
• Describe a recent situation in which you had to share important information with others.
• How do you shares concepts and ideas with others?

Professionalism

• Do you always use polite language and shows respect for others' opinions and time?
• Do you always maintain self-control in conversations?
• It is important to be professional at all times. Have you ever been accused of ridiculing, mocking or undermining peers or subordinates?
• How do you maintain good contact with others when speaking?
• Do you always maintain a formal and respectful tone, avoiding use of slang or overly casual language?
• Describe when you recently presented a message with professionalism.

Timely

• Do you communicate company/market changes to appropriate team members in a timely manner?
• Give an example of when you communicated changes to team members in a timely manner.
• How do you respond in a timely manner, respecting deadlines and others' schedules?

Expertise/Competence

• How would you deliver difficult messages to co-workers in an appropriate manner?
• Do you use software, graphics, or other aids to clarify complex or technical reports?
• How do you deal with difficult situations calmly and confidently?
• Give an example of when you prepared effective external communications, using basic familiarity of legal requirements and limitations?
• Explain how you supported the communication systems recently implemented.
• How do you deliver difficult/sensitive messages to co-workers in an appropriate manner?

Energetic

• Do you deliver messages with personal energy, enthusiasm, and conviction?
• How do you convey priorities with right sense of urgency and importance?
• Describe a situation in which you recently delivered messages with energy, enthusiasm, and conviction.

Persuasive

• How do you demonstrates persuasiveness in pursuit of objectives?
• Describe how you are persuasive and articulate when communicating.
• Describe how you inspires others to take action based on his/her communications.
• Are you able to demonstrate persuasiveness in pursuit of objectives?
• Would others describe you as effective and motivating communicator?
• How do you use ideas and perspectives to persuade others?

Presentations

• Are you able to deliver presentations?
• Explain how you would give clear and convincing presentations.
• Would others say that you come across as comfortable and effective as a public speaker?
• Do you deliver effective presentations?
• Can you deliver effectively presentations?
• How do you deliver well-prepared, informed, poised and succinct presentations?
• How do you effectively deliver presentations to teams, large groups, and diverse audiences?
• Do you deliver influential presentations?
• Do you deliver effective public presentations?
• Reports are used extensively in our department. Do you present clear and persuasive information in reports? Explain.
• How do you prepare and deliver presentations?
• How do you prepare and deliver effective presentations that are influential?

Performance Feedback

• Give an example of how you would provide feedback in a helpful and respectful way, focusing on improvement.
• How would you implement performance appraisals focused on employee development using SMART criteria?
• Explain how you would write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria?
• Do you conduct regular performance feedback discussions with individuals and teams?

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