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Questionnaire Items Measuring Communication Skills

Communication skills are crucial for building relationships and exchanging information. The main components of communication skills include:

• Available: Being available for communication helps ensure you will not miss anything important.
• Attentive: Being attentive ensures you will hear all the details and facts.
• Responsive: Responding to emails, texts, and calls helps communication occur in real time. Asking and answering questions helps information to flow.
• Clarity: Being clear in your communications helps to make sure the messages are understood.
• Succinct: Avoid communicating unnecessary details. Focusing on the relevant information helps individuals to gain a better context for interpretation and use of the information.
• Sharing: It is important not to withhold information. Keeping others informed and up-to-date helps improve decision-making.
• Professionalism: Upholding a professional demeanor ensures that your communication is taken seriously by others.
• Timely: Making sure that your communication is timely ensures that others receive the information exactly when it's most needed.
• Persuasive: Persuading and inspiring others to take action ensures that your messages have a significant impact.
• Presenting: Delivering your message to large audiences helps to guarantee that it reaches the maximum number of individuals.

Effective communication skills are vital to a manager's success as they help to strengthen relationships, ensure the smooth flow of information, aid in decision-making, and influence the organization's outcomes.

360-Degree Feedback Questionnaire Items

The Communication Skills competency in a 360-Degree Feedback assessment includes items measuring .



Audience Awareness

• Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
• Considers the audience in how the communication is presented.
• Adapts language and terminology to meet the needs of the audience.
• Explains complex concepts clearly, using terms/style appropriate for the audience
• Able to use multiple methods of communication.
• Tailors oral communications to the intended audience.
• Tailors writing to the intended audience.

Available

• Maintains an open-door policy to be available for answers and guidance when needed.
• Sets their on-line status to "available" to indicate they are available for communication.
• Marks their status as "available" to signal they are open for communication.
• Keeps an open-door policy to provide support and guidance.
• Visible and approachable; is there when you need them.
• Keeps open and regular communication with others.
• Approachable, dependable, and ready to assist when needed.
• Keeps open and regular communication with team members.
• Is visible and approachable.

Attentive

• Listens to others' points of view with an open mind
• Accurately attends to/understands ideas which are exchanged.
• Asks follow-up questions as needed.
• Listens actively & speaks clearly and directly.
• Listens attentively and without interrupting team members and customers
• Listens attentively and responds thoughtfully, showing they value the conversation.
• Listens carefully.
• Takes the time to listen to your side in employer/employee disputes
• Able to understand the core issues of the conversation.
• Takes time to listen to you
• Listen and understand
• Listens effectively.
• Listens well

Open

• Welcomes input and suggestions from others.
• Maintains eye contact to foster direct communication.
• Articulates ideas and emotions clearly to others.
• Willing to express their concerns to colleagues.
• Faces the person when speaking or listening to engage in direct communication.
• Makes eye contact with the person they are speaking with.
• Willing to accept feedback from others.
• Open to receiving feedback from others.
• Willing to communicate issues and concerns to colleagues.
• Effective in communicating thoughts and feelings to others.

Responsive

• An effective listener who is responsive to information needs.
• Responds to questions with accurate and complete answers
• Addresses issues of key importance to stakeholders.
• Responds to critical concerns of stakeholders.
• Receives and answers questions - on the spot. S/he has a willingness to address the tough questions.
• Takes on challenging questions and provides instant answers.
• Overcomes barriers that prevent effective communication.
• Listens effectively and responds to new information.
• Uses active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication
• Acknowledges an understanding of what the other person is saying.

Clarity

• Clarifies problems logically, simplifying complex matters into digestible parts.
• Delivers information in a clear, concise, and logical manner.
• Speaks clearly, fluently, and in a compelling manner to both individuals and groups.
• Communicates clearly and get to the point without unnecessary details.
• Articulates ideas clearly and assertively.
• Presents information in a clear and logical format.
• Organizes ideas for better clarity.
• Demonstrates clear verbal and written communication skills
• Reports are clear and persuasive.
• Communicates a clear understanding of the subject at hand.
• Communicates clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
• Able to clarify complex or technical information.
• Writes in a clear and concise manner, using appropriate grammar, style, and language for the reader.
• Clarifies words or statements to gain better understanding of the message.
• Consistently speaks clearly.
• Communicates project information accurately and clearly.

Succinct

• Presents issues, ideas, and strategy concisely and clearly.
• Transforms complicated ideas into simple ones.
• Conveys ideas confidently and succinctly.
• Produces written content that is both succinct and orderly.
• Deconstructs complex issues into understandable segments.
• Makes the complex simple.
• Provides straightforward and brief directions.
• Delivers clear and concise instructions.
• Able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
• Expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
• Explains issues logically, breaking down complex issues into manageable pieces of information
• Focuses communications on the relevant key issues.
• Writes in a concise and organized manner.

Effective

• Communicates effectively with colleagues and customers
• Communicates effectively with all levels of the organization.
• Is an effective communicator
• Effectively and regularly communicates regarding issues that are critical to the team
• Communicates effectively with colleagues.
• Able to effectively prepare and deliver presentations influentially.
• Uses effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
• Takes steps to prevent interruptions when important issues are being discussed
• Communicates effectively.
• Communicates well
• Communicates effectively with colleagues and partners.

Communicates With Superiors

• Communicates with department leadership
• Keeps the supervisor informed about achievements and milestones.
• Facilitates seamless communication across all management levels.
• Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
• Reports progress on goals to the supervisor.
• Informs supervisor about progress made on goals and objectives.
• Confidently interacts with all tiers of the organization.
• Engages in clear communication with both senior and junior management.
• Confidently communicates across all organizational levels, including external stakeholders.
• Effectively engages with everyone from the CEO to external partners.
• Communicates effectively with management, both upward and downward.
• Has the confidence to communicate effectively to all levels (from CEO down) of the organization.
• Communications with college leadership

Coaches Others

• Coaches others and provides feedback on the use of different oral communication styles for different audiences
• Conducts impactful training sessions.
• Mentors others on enhancing their written communication.
• Ready to offer feedback, even if it involves tough critiques.
• Coaches others on their written communication skills
• Is willing to give feedback to others even if that feedback is critical of their approach.
• Communicates to employees how their jobs/ works/ goals relate to organizational goals.
• Delivers influential training.
• Shows employees how their work contributes to the success of the organization.

Confirms Communication

• Checks for understanding throughout conversations or group presentations/discussions
• Ensures comprehension during conversations or group presentations.
• Provides follow-up information and seeks to avoid misunderstandings.
• Recaps action steps from meetings to ensure clarity and execution.
• Summarizes or paraphrases the current question to confirm understanding.
• Summarizes the question to verify comprehension.
• Verifies understanding throughout discussions.
• Reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
• Checks for understanding throughout conversations or group discussions

Communicates Goals/Vision

• Communicates Corporate initiatives in a relevant and actionable manner to employees within his/her organization.
• Communicates goals of project, resources required, resources available, etc. to the team
• Communicates the vision of the organization to all employees.
• Writes appropriately within organizational guidelines and values.
• Communicates progress on business goals to team and upper management
• Lets people know what is expected of them.

Sharing

• Provides the reasoning behind choices and actions.
• Notifies others about developments in plans and goals.
• Updates others on changes or progress in plans and goals.
• Informs others about changes or developments in plans and goals.
• Shares important information with others.
• Discusses ideas and concepts with peers.
• Communicates crucial information to others.
• Communicates concepts and ideas to others.
• Shares concepts and ideas with others.
• Explains reasons behind decisions and actions.

Professionalism

• Presents their message with professionalism.
• Maintains a formal and respectful tone, avoiding use of slang or overly casual language.
• Uses polite language and shows respect for others' opinions and time.
• Is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
• Maintains self-control in conversations.
• Maintains good contact with others when speaking.

Timely

• Responds in a timely manner, respecting deadlines and others' schedules.
• Communicates changes to team members in a timely manner
• Communicates company/market changes to appropriate team members in a timely manner

Expertise/Competence

• Uses software, graphics, or other aids to clarify complex or technical reports.
• Delivers difficult messages to co-workers in an appropriate manner
• Supports communication systems recently implemented.
• Prepares effective external communications, using basic familiarity of legal requirements and limitations
• Deals with difficult situations calmly and confidently.
• Delivers difficult/sensitive messages to co-workers in an appropriate manner
• Uses correct spelling, grammar and punctuation.

Energetic

• Delivers messages with personal energy, enthusiasm, and conviction.
• Delivers messages with energy, enthusiasm, and conviction.
• Conveys priorities with right sense of urgency and importance.

Persuasive

• Persuasive and articulate when communicating.
• Uses ideas and perspectives to persuade others.
• Is an effective and motivating communicator.
• Able to demonstrate persuasiveness in pursuit of objectives.
• Inspires others to take action based on his/her communications
• Demonstrates persuasiveness in pursuit of objectives.

Presentations

• Able to deliver presentations.
• Delivers effective presentations.
• Presents clear and persuasive information in reports.
• Can effectively deliver presentations.
• Effectively delivers presentations to teams, large groups, and diverse audiences
• Gives clear and convincing presentations.
• Delivers influential presentations.
• Delivers well-prepared, informed, poised and succinct presentations.
• Comes across as comfortable and effective as a public speaker
• Delivers effective public presentations.
• Prepares and delivers presentations.
• Prepares and delivers effective presentations that are influential.

Performance Feedback

• Conducts regular performance feedback discussions with individuals and teams
• Provides feedback in a helpful and respectful way, focusing on improvement.
• Implements performance appraisals focused on employee development using SMART criteria
• Writes complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria

Employee Opinion Survey Items

Effective communication skills empower employees to collaborate efficiently, make well-informed decisions, and significantly contribute to the company's profitability.



Communication from Leadership

• My Supervisor has excellent communication skills
• Managers communicate frequently and honestly about issues affecting employees
• Senior management communicates well with the rest of the organization

Available

• My supervisor is visible and approachable.
• The manager is visible and approachable; is there when you need them.
• The team leader keeps open and regular communication with team members.
• My supervisor keeps open and regular communication with others.
• My Manager is available to me when I have questions or need help
• Associates will mark their status as "available" to signal they are open for communication.
• My supervisor is approachable, dependable, and ready to assist when needed.
• The manager keeps an open-door policy to provide support and guidance.
• Sales reps set their on-line status to "available" to indicate they are available for communication.

Attentive

• The team leader listens attentively and without interrupting to team members and customers
• My Supervisor attentively listens to me
• The manager takes the time to listen to you
• I feel the manager accurately attends to/understands ideas which are exchanged.
• My supervisor listens actively & speaks clearly and directly.
• Co-Workers are willing to listen to my ideas
• HR Managers will listen to both side in employer/employee disputes
• Coworkers will ask follow-up questions as needed.
• People in my department listen carefully.
• Senior leaders listen attentively and responds thoughtfully, showing they value the conversation.
• At our company, people listen to others' points of view with an open mind
• My Supervisor listens to me

Open

• Managers are open to receiving feedback from others
• In our department, people know how to face the person when speaking or listening to engage in direct communication
• I am able to communicate freely with any employee
• In our department, colleagues are effective in communicating thoughts and feelings to others
• My supervisor takes the time to makes eye contact with the person they are speaking with
• I actively seek feedback from colleagues and customers about my work.
• Colleagues are generally willing to accept feedback from others
• My Supervisor is willing to listen to my ideas
• I feel my manager articulates ideas and emotions clearly to others
• Leaders and managers use face-to-face contact.
• Employees are willing to communicate issues and concerns
• My supervisor welcomes input and suggestions from others

Responsive

• I can get the information I need to do my job
• My manager is able to quickly respond with answers to questions on the spot
• The Benefits Department responds to questions with accurate and complete answers
• I believe I am an effective listener who is responsive to information needs
• My manager listens carefully and responds to new information
• We regularly address issues of key importance to stakeholders
• My manager courageously takes on challenging questions and provides instant answers
• People in my department are responsive and acknowledge an understanding of what the other person is saying

Clarity

• Decisions are clear and are communicated effectively organization-wide.
• My manager demonstrates clear verbal and written communication skills
• The team leader communicates a clear understanding of the subject at hand
• I am comfortable clarifying problems logically, simplifying complex matters into digestible parts
• The project supervisor communicates project information accurately and clearly
• The shift lead communicates clearly and get to the point without unnecessary details
• My manager has the technical skills to be able to clarify complex or technical information
• Senior leaders are able to present information in a clear and logical format
• The reports our department generates are clear and persuasive
• My supervisor articulates ideas clearly and assertively

Succinct

• The supervisor delivers clear and concise instructions regarding use of the equipment
• In our department, we focus communications on the relevant key issues
• Leaders in our department convey ideas confidently and succinctly
• The manager provides straightforward and brief directions
• People in our department produce written content that is both succinct and orderly
• Leadership expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
• My manager is able to communicate ideas effectively and succinctly to both individuals and groups, in any setting
• I can write reports in a concise and organized manner
• My supervisor explains issues logically, breaking down complex issues into manageable pieces of information

Effective

• I am comfortable communicating with colleagues and partners
• The team leader effectively and regularly communicates regarding issues that are critical to the team
• Meetings are usually chaired by competent and articulate individuals who can effectively communicate ideas and information
• My supervisor communicates well
• I can communicate effectively with colleagues
• I know how to effectively use non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
• Employees in our department communicate effectively
• I take steps to prevent interruptions when important issues are being discussed
• My manager communicates effectively with all levels of the organization
• Communication is good between departments.
• My coworkers communicate effectively with colleagues and customers
• I believe my manager is an effective communicator
• My team communicates effectively with others
• Leadership at Company communicates well with employees
• There is good communication between departments.
• There are no barriers to open and efficient communication
• I am satisfied with the information I receive from Managers on what's going on in the Company

Communicates With Superiors

• There is good communication between me and my supervisor
• I can speak freely to my supervisor on a variety of topics
• I feel confident in communicating across all organizational levels, including external stakeholders
• The culture of our organization facilitates seamless communication across all management levels
• My Supervisor works to improve communications in all directions
• I can confidently interact with all tiers of the organization
• People in my department generally engage in clear communication with both senior and junior management
• I am comfortable communicating with department leadership
• I know how to communicates effectively with management, both upward and downward
• I try to keep the supervisor informed about achievements and milestones
• I report progress on goals to the supervisor
• I have the confidence to communicate effectively to all levels (from CEO down) of the organization
• Leadership at Company communicates freely with employees.
• I am satisfied with my manager's communication and interpersonal skills.
• My Supervisor keeps me informed about important issues

Coaches Others

• Managers communicate to employees how their jobs/ works/ goals relate to organizational goals
• Branch managers coach others on their written communication skills
• Managers show employees how their work contributes to the success of the organization
• The HR Department conducts impactful training sessions
• Supervisors mentor others on enhancing their written communication
• I feel comfortable giving feedback to others even if that feedback is critical of their approach
• I feel my manager is able to coach others and provide feedback on the use of different oral communication styles for different audiences
• I feel ready to offer feedback, even if it involves tough critiques
• HR delivers influential training

Confirms Communication

• When in Q&A, our manager summarizes or paraphrases the current question to confirm understanding
• The supervisor verifies understanding throughout discussions
• The team leader recaps action steps from meetings to ensure clarity and execution
• The project manager reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
• My manager provides follow-up information and seeks to avoid misunderstandings

Internal Communications

• The internal communication I receive through road shows, e-mails and newsletters about the direction and successes of the business is effective
• I regularly read the Company newsletter and other publications

Communicates Goals/Vision

• I feel well informed about company goals and strategic directions.
• CompanyName does a good job communicating business objectives.
• Managers communicate a clear sense of direction for my organization.
• Our manager communicates Corporate initiatives in a relevant and actionable manner to employees in the department
• Goals, objectives, and strategies are clearly communicated.
• Our senior leaders establish a clear direction for the company.
• The company directors give staff a clear picture of the direction in which the Company is headed
• I can see the link between my work and the Company's objectives
• I can clearly explain the business objectives of my local function or business unit to others

Sharing

• Information and knowledge are freely shared at the Company
• Employees at the Company regularly share and exchange ideas
• The company does an excellent job communicating changes or decisions that affect employees.
• My Supervisor does a good job sharing information with me
• My manager does a good job of sharing information.
• Managers keep me informed and up-to-date
• Co-workers share information and new ideas throughout the company
• Financial and quality performance reports are shared with employees.

Professionalism

• People in our department maintain a formal and respectful tone, avoiding use of slang or overly casual language
• Everyone in our department maintains good contact with others when speaking
• My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates
• My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
• My supervisor maintains self-control in conversations
• Colleagues use polite language and shows respect for others' opinions and time

Timely

• The team lead communicates company/market changes to appropriate team members in a timely manner
• Managers respond in a timely manner, respecting deadlines and others' schedules
• Communications about changes are sent to team members in a timely manner
• I usually know in plenty of time when important things happen.
• Company communications keep me up-to-date.
• The team leader communicates changes to team members in a timely manner
• Leadership at the Company communicates frequently with employees
• Senior Management at Company communicates at an appropriate frequency with employees.

Expertise/Competence

• Exhibits competence by communicating calmly and confidently in difficult situations.
• The department head supports communication systems recently implemented
• My manager deals with difficult situations calmly and confidently
• People in my department are comfortable using software, graphics, or other aids to clarify complex or technical reports
• I feel supervisors deliver difficult/sensitive messages to my co-workers in an appropriate manner
• I am comfortable delivering difficult messages to superiors and subordinates.
• Coworkers use correct spelling, grammar and punctuation
• The team leader is able to deliver difficult messages to co-workers in an appropriate manner

Energetic

• The supervisor delivers messages with personal energy, enthusiasm, and conviction
• Senior leadership delivers messages with energy, enthusiasm, and conviction
• My manager conveys priorities with right sense of urgency and importance
• My manager is able to deliver messages with energy, enthusiasm, and conviction.

Persuasive

• The team leader demonstrates persuasiveness in pursuit of objectives
• The project lead is able to demonstrate persuasiveness in pursuit of objectives
• My Supervisor is a skilled negotiator
• The supervisor is an effective and motivating communicator
• My manager inspires others to take action based on his/her communications
• My manager uses ideas and perspectives to persuade others
• I feel that I am persuasive and articulate when communicating

Presentations

• My manager delivers effective presentations
• Leadership here is effective in delivering presentations to teams, large groups, and diverse audiences
• Leaders here come across as comfortable and effective as a public speakers
• My boss gives clear and convincing presentations
• Employees in my department present clear and persuasive information in reports
• I feel that I am able to deliver effective presentations
• My colleagues deliver influential presentations
• I can effectively deliver presentations
• I know how to deliver effective public presentations
• The project head delivers well-prepared, informed, poised and succinct presentations

Performance Feedback

• I am comfortable providing feedback in a helpful and respectful way, focusing on improvement
• My manager conducts regular performance feedback discussions with individuals and teams
• I can write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
• I am comfortable giving feedback to others.
• The supervisor implements performance appraisals focused on employee development using SMART criteria

Self-Assessment Items

Audience Awareness

• You choose the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
• You consider the audience in how the communication is presented.
• I adapt language and terminology to meet the needs of the audience.
• You tailor writing to the intended audience.
• You explain complex concepts clearly, using terms/style appropriate for the audience
• You are able to use multiple methods of communication.
• You tailor oral communications to the intended audience.

Available

• I maintain an open-door policy to be available for answers and guidance when needed.
• I mark my status as "available" to signal I am open for communication.
• You keep open and regular communication with others.
• You are visible and approachable; is there when others are in need.
• I set the on-line status to "available" to indicate they are available for communication.
• I am approachable, dependable, and ready to assist when needed.
• I keep an open-door policy to provide support and guidance.
• You keep open and regular communication with team members.
• You are visible and approachable.

Attentive

• You listen to others' points of view with an open mind
• You listen actively & speaks clearly and directly.
• I listen attentively and respond thoughtfully, showing I value the conversation.
• You accurately attends to/understands ideas which are exchanged.
• You listen attentively and without interrupting team members and customers
• You ask follow-up questions as needed.
• You are listening to both sides in employer/employee disputes
• You are able to understand the core issues of the conversation.
• You listen carefully.
• You take time to listen to others
• You listen and understand
• You listen effectively.
• You listen well

Open

• I am willing to accept feedback from others.
• I am willing to express my concerns to colleagues.
• I maintain eye contact to foster direct communication.
• I am willing to communicate issues and concerns to colleagues.
• I am open to receiving feedback from others.
• I welcome input and suggestions from others.
• I make eye contact with the person I am speaking with.
• I articulate ideas and emotions clearly to others.
• I face the person when speaking or listening to engage in direct communication.
• You are effective in communicating thoughts and feelings to others.

Responsive

• You an effective listener who is responsive to information needs.
• You address issues of key importance to stakeholders.
• You respond to questions with accurate and complete answers
• You overcome barriers that prevent effective communication.
• You receive and answer questions - on the spot and have a willingness to address the tough questions.
• I respond to critical concerns of stakeholders.
• I listen effectively and respond to new information.
• I take on challenging questions and provide instant answers.
• You use active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication
• You acknowledge an understanding of what the other person is saying.

Clarity

• You deliver information in a clear, concise, and logical manner.
• You speak clearly, fluently, and in a compelling manner to both individuals and groups.
• I clarify problems logically, simplifying complex matters into digestible parts.
• I articulate ideas clearly and assertively.
• You present information in a clear and logical format.
• I communicate clearly and get to the point without unnecessary details.
• You organize ideas for better clarity.
• You create reports that are clear and persuasive.
• You communicate a clear understanding of the subject at hand.
• You demonstrate clear verbal and written communication skills
• You consistently speak clearly.
• You are able to clarify complex or technical information.
• You communicate clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
• You write in a clear and concise manner, using appropriate grammar, style, and language for the reader.
• You clarify words or statements to gain better understanding of the message.
• You communicate project information accurately and clearly.

Succinct

• You deliver clear and concise instructions.
• I am able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
• I produce written content that is both succinct and orderly.
• You convey ideas confidently and succinctly.
• I transform complicated ideas into simple ones.
• I deconstruct complex issues into understandable segments.
• I provide straightforward and brief directions.
• You make the complex simple.
• You present issues, ideas, and strategy concisely and clearly.
• You focus communications on the relevant key issues.
• You explain issues logically, breaking down complex issues into manageable pieces of information
• You express ideas clearly and concisely to individuals and groups, in both formal and informal settings
• You write in a concise and organized manner.

Effective

• You communicate effectively with colleagues and customers
• You communicate effectively with all levels of the organization.
• You are an effective communicator
• You effectively and regularly communicate regarding issues that are critical to the team
• You are able to effectively prepare and deliver presentations influentially.
• You use effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
• You take steps to prevent interruptions when important issues are being discussed
• You communicate effectively with colleagues.
• You communicate effectively.
• You communicate well
• You communicate effectively with colleagues and partners.

Communicates With Superiors

• You communicate with department leadership
• You have the confidence to communicate effectively to all levels (from ceo down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
• You inform supervisor about progress made on goals and objectives.
• I effectively engage with everyone from the CEO to external partners.
• I keep my supervisor informed about achievements and milestones.
• I facilitate seamless communication across all management levels.
• I engage in clear communication with both senior and junior management.
• I confidently interact with all tiers of the organization.
• I report progress on goals to the supervisor.
• I confidently communicate across all organizational levels, including external stakeholders.
• You communicate effectively with management, both upward and downward.
• You have the confidence to communicate effectively to all levels (from ceo down) of the organization.
• You communicate with college leadership

Coaches Others

• You coach others and provides feedback on the use of different oral communication styles for different audiences
• I mentor others on enhancing their written communication.
• I conduct impactful training sessions.
• I am ready to offer feedback, even if it involves tough critiques.
• You coach others on their written communication skills
• You are willing to give feedback to others even if that feedback is critical of their approach.
• You deliver influential training.
• You communicate to employees how their jobs/ works/ goals relate to organizational goals.
• You show employees how their work contributes to the success of the organization.

Confirms Communication

• You check for understanding throughout conversations or group presentations/discussions
• I recap action steps from meetings to ensure clarity and execution.
• I verify understanding throughout discussions.
• I ensure comprehension during conversations or group presentations.
• I summarize the question to verify comprehension.
• You provide followup information and seek to avoid misunderstandings.
• You summarize or paraphrase the current question to confirm understanding.
• You review any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
• You check for understanding throughout conversations or group discussions

Communicates Goals/Vision

• You communicate the vision of the organization to all employees.
• You communicate Corporate initiatives in a relevant and actionable manner to employees within your organization.
• You communicate goals of project, resources required, resources available, etc. to the team
• You communicate progress on business goals to team and upper management
• You write appropriately within organizational guidelines and values.
• You let people know what is expected of them.

Sharing

• You share important information with others.
• I communicate concepts and ideas to others.
• I notify others about developments in plans and goals.
• I discuss ideas and concepts with peers.
• I communicate crucial information to others.
• I provide the reasoning behind choices and actions.
• I update others on changes or progress in plans and goals.
• You inform others about changes or developments in plans and goals.
• You share concepts and ideas with others.
• You explain reasons behind decisions and actions.

Professionalism

• You present your message with professionalism.
• I use polite language and show respect for others' opinions and time.
• You are professional at all times--never ridiculing, mocking or undermining peers or subordinates.
• I maintain a formal and respectful tone, avoid using of slang or overly casual language.
• You maintain self-control in conversations.
• You maintain good contact with others when speaking.

Timely

• I respond in a timely manner, respecting deadlines and others' schedules.
• You communicate changes to team members in a timely manner
• You communicate company/market changes to appropriate team members in a timely manner

Expertise/Competence

• You use software, graphics, or other aids to clarify complex or technical reports.
• You deal with difficult situations calmly and confidently.
• You deliver difficult messages to co-workers in an appropriate manner
• You deliver difficult/sensitive messages to co-workers in an appropriate manner
• You prepare effective external communications, using basic familiarity of legal requirements and limitations
• You support communication systems recently implemented.
• You use correct spelling, grammar and punctuation.

Energetic

• You deliver messages with personal energy, enthusiasm, and conviction.
• You deliver messages with energy, enthusiasm, and conviction.
• You convey priorities with right sense of urgency and importance.

Persuasive

• You are persuasive and articulate when communicating.
• You use ideas and perspectives to persuade others.
• You are an effective and motivating communicator.
• You inspire others to take action based on your communications
• You are able to demonstrate persuasiveness in pursuit of objectives.
• You demonstrate persuasiveness in pursuit of objectives.

Presentations

• You are able to deliver presentations.
• You can effectively deliver presentations.
• You deliver well-prepared, informed, poised and succinct presentations.
• You present clear and persuasive information in reports.
• You give clear and convincing presentations.
• You prepare and deliver presentations.
• You effectively deliver presentations to teams, large groups, and diverse audiences
• You deliver effective public presentations.
• You deliver effective presentations.
• You deliver influential presentations.
• You come across as comfortable and effective as a public speaker
• You prepare and deliver effective presentations that are influential.

Performance Feedback

• You write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
• You conduct regular performance feedback discussions with individuals and teams
• I provide feedback in a helpful and respectful way, focusing on improvement.
• You implement performance appraisals focused on employee development using SMART criteria

Job Interview Questions

Audience Awareness

• Explain how you would consider the audience in how the communication is presented.
• How do you tailor oral communications to the intended audience?
• Describe how you choose the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope).
• It is important to be flexible in our communication methods. Describe how you use different methods of communication depending on the audience?
• Describe how you would tailor writing to the intended audience.
• Explaining complex concepts clearly can be a challenge. How do you use terms/style appropriate for the audience?
• Being aware of the audience you are communicating with is important. How do you adapt language and terminology to meet the needs of the audience?

Available

• Would others describe you as visible and approachable; is there when needed?
• What steps do you take to mark your status as "available" to signal you are open for communication?
• Explain how you maintain an open-door policy to be available for answers and guidance when needed.
• Do you regularly sets your on-line status to "available" to indicate you are available for communication?
• How do you keep an open-door policy to provide support and guidance?
• Describe how you are approachable, dependable, and ready to assist when needed.
• Describe how you keep open and regular communication with others.
• Do you try to be visible and approachable?
• Maintaining communication with team members is important. How do you keep open and regular communication with team members?

Attentive

• Do you listen carefully? If so, give an example.
• Do you feel you are able to understand the core issues of conversations?
• Do you listen well?
• Showing others that you value their conversation is important. Give examples of when you listened attentively and responded thoughtfully.
• Describe how you would listen to others' points of view with an open mind.
• This is a customer service position. Do you listen actively & speak clearly and directly?
• Give examples of when you asked follow-up questions as needed.
• Give an example of when you took the time to listen to both sides in employer/employee disputes.
• It is important to avoid interrupting the customer when they are speaking. Give and example of when you listened attentively without interrupting customers.

Open

• Have you ever had to express your concerns to colleagues?
• Maintaining strong interpersonal skills is critical for this position. Give a brief example of how you communicated thoughts or feelings to others.
• Would you colleagues say that you are willing to accept feedback from others?
• Give an example of when you communicated issues and concerns to colleagues.
• Building a raport with clients is important. Do you make eye contact with the person you are speaking with?
• Are you open to receiving feedback from others?
• Communicating ideas is important. Describe how you articulated ideas clearly to others?
• Give an example of when you welcomed input and suggestions from others.

Responsive

• How do you respond to critical concerns of stakeholders?
• Describe a recent situation in which you used active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication.
• Do you receive and answer questions - on the spot. Are you willing to address the tough questions?
• This position requires you to think fast. Do you feel you are ready to take on challenging questions and provide instant answers?
• Sometimes there are barriers to effective communication (e.g., technical, procedural) Describe when you overcame barriers that prevent effective communication? What did you do? How did you work around the issue?
• Are you an effective listener who is responsive to information needs?
• Have you had to address issues of key importance to stakeholders?
• Describe a recent situation when you listened effectively and responded to that new information.
• Letting the other person know that you understand them is important. When have you acknowledged an understanding of what another person was saying?
• Sometimes you may be asked to respond to something outside of your area of knowledge or expertise. Describe how you would respond to those questions with accurate and complete answers.

Clarity

• As a leader it is important to be confident and speak clearly. Describe when you have had to articulate ideas clearly and assertively.
• Describe when you have had to clarify words or statements to gain better understanding of the message.
• Would others say that you regularly speak clearly, fluently, and in a compelling manner to both individuals and groups?
• Are your reports clear and persuasive? Elaborate.
• How do you clarifies problems logically, simplifying complex matters into digestible parts?
• Describe something that you had to communicate clearly and get to the point without unnecessary details.
• Do you writes in a clear and concise manner, using appropriate grammar, style, and language for the reader?
• How do you ensure that the communication of project information is accurate and clear?
• Describe when you had to present information in a clear and logical format.
• Do you consistently speak clearly?
• Describe when you have had to clarify complex or technical information.
• Do you deliver information in a clear, concise, and logical manner?
• Give an example that show that you can demonstrate clear verbal and written communication skills.
• Professionalism is important. Describe how you communicate clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar).

Succinct

• Give examples of when you produced written content that was both succinct and orderly.
• Explain how you would write in a concise and organized manner.
• How do you transform complicated ideas into simple ones?
• Staying on point is important when there are so many moving parts. Describe a recent situation in which you had to focus communications on the relevant key issues?
• Describe when you made complex ideas simple for people to more readily understand?
• Are you able to communicate ideas effectively and succinctly to both individuals and groups, in any setting? Give examples.
• How do you express ideas clearly and concisely to individuals and groups, in both formal and informal settings?
• How do you deconstruct complex issues into more understandable segments?
• Explain how you provide straightforward and brief directions.
• How do you deliver clear and concise instructions?
• Describe how you would explain issues logically, breaking down complex issues into manageable pieces of information.
• Give examples of when you conveyed ideas confidently and succinctly.
• Give an example of when you presented issues, ideas, and strategy concisely and clearly.

Effective

• Are you able to effectively prepare and deliver presentations? Are they influential?
• Would your colleagues say that you communicate effectively with them?
• Are you an effective communicator? Give examples.
• Do you communicate effectively with colleagues and customers?
• How do you communicate effectively with all levels of the organization?
• As a team leader, keeping the team informed is important. How effectively and regularly do you communicate to the team the issues that are critical to them?
• What steps do you take to prevent interruptions when important issues are being discussed? (turn phone off? change status to busy?)

Communicates with Supervisors

• It is important to interact with all tiers of the organization. Give examples of when you did this.
• How do you inform your supervisor about progress made on goals and objectives?
• Do you keep your supervisor informed about achievements and milestones?
• Do you have the confidence to communicate effectively to all levels (from CEO down) of the organization?
• Do you engage in clear communication with both senior and junior management?
• When have you recently had to communicate with department leadership?
• Do you have the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies?
• Give examples of how you communicate effectively with management. Both upward and downward.
• Do you confidently communicate across all organizational levels, including external stakeholders?
• Describe how you would facilitate seamless communication across all management levels.
• How do you currently report progress on goals to the supervisor?
• Can you effectively engage with everyone from the CEO to external partners?

Coaches Others

• Are you ready to offer feedback, even if it involves tough critiques?
• When have you had to mentor others on enhancing their written communication?
• When have you shown employees how their work contributed to the success of the organization?
• How would you deliver influential training?
• Do you conduct impactful training sessions? Explain.
• Do you coach others on their written communication skills?
• Are you willing to give feedback to others even if that feedback is critical of their approach? Explain.

Confirms Communication

• Have you reviewed any "action steps" resulting from meetings or conversations before concluding the meeting to ensure clarity and that plans would be executed?
• In question and answer sessions, do you summarize the question to verify comprehension?
• Do you regularly recap action steps from meetings to ensure clarity and execution?
• Give examples of when you checked for understanding throughout conversations or group presentations/discussions.
• How do you ensure comprehension during conversations or group presentations?
• Do you check for understanding throughout conversations or group discussions?
• Give an example of when you provided follow-up information to avoid misunderstandings.
• Explain how you would summarize or paraphrase the current question to confirm understanding?

Communicates Goals/Vision

• Describe how you communicate goals of project, resources required, resources available, etc. to the team?
• Give an example of when you had to communicate corporate initiatives in a relevant and actionable manner to employees within your organization.
• How would you communicate the vision of the organization to all employees?
• How do you communicate progress on business goals to team and upper management.
• How do you let people know what is expected of them?

Sharing

• Explain how you would communicate crucial information to others.
• Give an example of when you notified others about developments in plans and goals.
• Describe a recent situation in which you had to share important information with others.
• How would you explain reasons behind decisions and actions?
• How do you shares concepts and ideas with others?
• Have you had to discuss ideas and concepts with peers?
• Give an example of when you recently communicated concepts and ideas to others.
• Describe how you would provide the reasoning behind choices and actions? Under what circumstances?
• Describe when you had to update others on changes or progress in plans and goals.
• How do you inform others about changes or developments in plans and goals?

Professionalism

• How do you maintain good contact with others when speaking?
• It is important to be professional at all times. Have you ever been accused of ridiculing, mocking or undermining peers or subordinates?
• Describe when you recently presented a message with professionalism.
• Do you always use polite language and shows respect for others' opinions and time?
• Do you always maintain a formal and respectful tone, avoiding use of slang or overly casual language?
• Do you always maintain self-control in conversations?

Timely

• Give an example of when you communicated changes to team members in a timely manner.
• How do you respond in a timely manner, respecting deadlines and others' schedules?
• Do you communicate company/market changes to appropriate team members in a timely manner?

Expertise/Competence

• Do you use software, graphics, or other aids to clarify complex or technical reports?
• How would you deliver difficult messages to co-workers in an appropriate manner?
• How do you deliver difficult/sensitive messages to co-workers in an appropriate manner?
• Explain how you supported the communication systems recently implemented.
• How do you deal with difficult situations calmly and confidently?
• Give an example of when you prepared effective external communications, using basic familiarity of legal requirements and limitations?

Energetic

• Describe a situation in which you recently delivered messages with energy, enthusiasm, and conviction.
• Do you deliver messages with personal energy, enthusiasm, and conviction?
• How do you convey priorities with right sense of urgency and importance?

Persuasive

• Would others describe you as effective and motivating communicator?
• Describe how you inspires others to take action based on his/her communications.
• How do you demonstrates persuasiveness in pursuit of objectives?
• Describe how you are persuasive and articulate when communicating.
• Are you able to demonstrate persuasiveness in pursuit of objectives?
• How do you use ideas and perspectives to persuade others?

Presentations

• How do you prepare and deliver effective presentations that are influential?
• Are you able to deliver presentations?
• Do you deliver influential presentations?
• Would others say that you come across as comfortable and effective as a public speaker?
• How do you deliver well-prepared, informed, poised and succinct presentations?
• Explain how you would give clear and convincing presentations.
• Can you deliver effectively presentations?
• Reports are used extensively in our department. Do you present clear and persuasive information in reports? Explain.
• Do you deliver effective presentations?
• How do you effectively deliver presentations to teams, large groups, and diverse audiences?
• Do you deliver effective public presentations?
• How do you prepare and deliver presentations?

Performance Feedback

• Do you conduct regular performance feedback discussions with individuals and teams?
• Give an example of how you would provide feedback in a helpful and respectful way, focusing on improvement.
• Explain how you would write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria?
• How would you implement performance appraisals focused on employee development using SMART criteria?

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