Communication Skills |
- Asks follow-up questions as needed.
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- Checks for understanding throughout conversations or group presentations/discussions
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- Able to deliver presentations.
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- Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
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- Able to demonstrate persuasiveness in pursuit of objectives.
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Passion To Learn |
- Demonstrates through personal behavior the commitment to high standards of performance.
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- Critiques own performance and learns from experience as a source of continuous improvement.
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- Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.
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- Holds self and associates accountable for goal achievement.
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- Persists until goals are achieved and commitments are met.
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Continual Improvement |
- Promotes training and development opportunities to enhance job performance.
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- Looks for ways to expand current job responsibilities.
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- Looks for ways to expand and learn new job skills.
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- Open to the suggestions from others.
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- Looks for ways to improve work processes and procedures.
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Establishing Focus/Direction |
- Aligns the department's goals with the goals of the organization.
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- Makes sure that employees understand how their work relates to organizational goals.
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- Functions well under stress, deadlines, and/or significant workloads.
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- Helps guide employees with prioritizing tasks.
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- Maintains focus when handling several problems or tasks simultaneously.
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Persuasion and Influence |
- Seeks to obtain consensus or compromise.
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- Ensures stakeholders are involved in the decision making process.
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- Communicates effectively with others.
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- Able to express own goals and needs.
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- Attempts to persuade others rather than simply control them.
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Delegation |
- Encourages and empowers subordinates to use initiative in achieving goals and objectives.
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- Delegates authority and responsibility to subordinates and holds them accountable for their actions.
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- Allows subordinates to use their own methods and procedures.
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- Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
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- Defines the roles, responsibilities, required actions, and deadlines for team members.
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Administrative Skill |
- Enthusiastic about taking on challenging projects.
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- Implements and uses performance measures.
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- Has strong technical/computer skills.
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- Takes responsibility for decisions.
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- Strong organizational skills to keep the workspace and department in order
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Excellence |
- Demonstrates the functional or technical skills necessary to do their job.
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- Takes a lot of pride in their work.
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- Is planful and organized.
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- Demonstrates the analytical skills to do their job.
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- Can be counted on to add value wherever they are involved.
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Developing Others |
- Creates opportunities for professional development.
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- Creates a work environment that fosters positive feedback to employees.
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- Encourages employees through recognition of positive changes in behavior.
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- Sets performance objectives for subordinates that encourages development opportunities.
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- Supports the successes of other employees.
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Coaching |
- Helps employees to understand responsibilities, authority, and expectations.
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- Addresses employee behavior problems effectively.
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- Provides clear, motivating, and constructive feedback.
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- Develops the skills and capabilities of others.
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- Coaches employees in how to strengthen knowledge and skills to improve work performance.
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Partnering/Networking |
- Creates the conditions for partnerships to grow and develop.
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- Partners with peers to obtain influence within the Company.
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- Maintains infrastructure to support partnerships and networks.
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- Seeks an understanding of diverse functions within the Company.
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- Supports a partnering/networking culture.
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Planning |
- Anticipates obstacles and ways to overcome them.
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- Able to identify the needs of the department before a major change.
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- Makes plans and follows through.
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- Anticipates potential challenges, develops plan to overcome them and then carries out the plan.
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- Able to look ahead (beyond the present) when addressing the work/needs of the department.
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