Client Focus - 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

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Client Focus	Agree	Unsure	Disagree	N/A
Has received good feedback from clients.
Treats clients with courtesy and respect.
Keeps the client informed of all progress.
Consistently exceeds client expectations.
Creates new and innovative products for clients.
Customer Focus	Agree	Unsure	Disagree	N/A
Ensures customers are comfortable with the services provided.
Gives feedback to the customer regularly.
Promptly responds to customers.
Is focused on improving customer services.
Makes sure customer needs are understood by the team members.
Continual Learning	Agree	Unsure	Disagree	N/A
Seeks opportunities to grow in skills and knowledge.
Views setbacks as opportunities to learn from.
Takes the initiative to learn new skills.
Pursues learning that will enhance job performance.
Is open to new ideas and concepts.
Management	Agree	Unsure	Disagree	N/A
Is ready to offer help
Makes you feel enthusiastic about your work
Keep staff informed about what is happening in the company
Delegate tasks effectively
Sets an example for others to follow
Initiative	Agree	Unsure	Disagree	N/A
When working on a problem in a team, they are often the first to suggest possible solutions.
Acts quickly to address any issues or problems.
Addresses small problems before they become big ones.
Immediately works on solving problems.
Takes corrective action to address performance deficiencies/issues.
Results Oriented	Agree	Unsure	Disagree	N/A
Concentrates efforts on the most urgent needs.
Has a work ethic with a strong desire to obtain results.
Ensures the team understands the objective that needs to be completed.
Determined to complete tasks regardless of obstacles that may occur.
Gives extra effort to solve problems and get work done on time.
Interpersonal Skills	Agree	Unsure	Disagree	N/A
Assists employees that need help.
Willing to overlook personal differences and focus on completing the task at hand.
Sees values in the diversity of individuals on the team.
Is willing to lend a hand to those in the department who need help.
Embraces the differences in individuals that comprise the team.
Developing Others	Agree	Unsure	Disagree	N/A
Provides constructive feedback to others.
Is open to receiving feedback.
Creates a work environment that fosters positive feedback to employees.
Assigns tasks and responsibilities to develop skills of others.
Encourages employees through recognition of positive changes in behavior.
Teamwork	Agree	Unsure	Disagree	N/A
Makes decisions that support the team's goals and objectives.
Is able to accurately paraphrase and summarize what other team members have said.
Applies knowledge of team behavior to help achieve organizational goals and objectives.
Able to work closely other team members who are considered to be difficult to work with.
Focuses on understanding the other team member's message.
Company	Agree	Unsure	Disagree	N/A
Follows existing procedures and processes.
Expresses loyalty and dedication to [Company] in interactions with others.
Understands how decisions impact other business units beyond their immediate department of work group.
Attends [Company] gatherings and social events.
Understands the use of [Company] products and services.

51. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
52. Strengths
    
    
    
53. Areas for Development
    
    
    
54. Please give any final comments or suggestions for [Participant Name Here]'s assessment.