Client Focus - 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

Client Focus	Agree	Unsure	Disagree	N/A
Forms strong client relationships
Understands what resources are needed to meet client needs.
Exceeds expectations of the clients.
Consistently demonstrates a client focus.
Follows up with any unanswered questions from the client.
Customer Focus	Agree	Unsure	Disagree	N/A
Understands what resources are needed to meet customer needs.
Creates new and innovative products for customers.
Is aware of what the customer wants to receive.
Maintains strong relationships with customers.
Tailors innovative products for each customer.
Continual Learning	Agree	Unsure	Disagree	N/A
Takes charge of their training and skills enhancement.
Is open to new ideas and concepts.
Sets relevant learning objectives and goals.
Participates in regular training offered.
Shares best practices with others and learns from others.
Management	Agree	Unsure	Disagree	N/A
Makes you feel enthusiastic about your work
Keep staff informed about what is happening in the company
Takes responsibility for things that go wrong
Delegate tasks effectively
Sets an example for others to follow
Initiative	Agree	Unsure	Disagree	N/A
When working on a problem in a team, they are often the first to suggest possible solutions.
Looks for opportunities to move projects forward.
Initiates new projects for the department.
Acts quickly to address any issues or problems.
Engages with new customers immediately.
Results Oriented	Agree	Unsure	Disagree	N/A
Provides clear expectations for employees.
Works toward achievement of goals even when confronted with obstacles.
Directs team in prioritizing daily work activities
Does not become distracted by non-issues or interruptions.
Helps others when free-time is available.
Interpersonal Skills	Agree	Unsure	Disagree	N/A
Demonstrates willingness to work with others.
Able to work with individuals at all levels of the Company.
Expresses appreciation of other's work.
Is open and approachable
Uses knowledge and charisma rather than position, power, or coercion to influence others
Developing Others	Agree	Unsure	Disagree	N/A
Is open to receiving feedback.
Tries to ensure employees are ready to move to the next level.
Develops employees by offering and encouraging them to take on new or additional responsibilities.
Recognizes and celebrates accomplishments of others.
Assesses employees' developmental needs.
Teamwork	Agree	Unsure	Disagree	N/A
Recognizes and respects the contributions and needs of each individual.
Comes across as a reliable, committed team member
Shares credit for accomplishments with team members
Coaches team members
Actively and openly participates in group meetings.
Company	Agree	Unsure	Disagree	N/A
Follows existing procedures and processes.
Impresses upon others the important aspects of [Company].
Understands the use of [Company] products and services.
Understands how decisions impact other business units beyond their immediate department of work group.
Expresses loyalty and dedication to [Company] in interactions with others.

51. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
52. Strengths
    
    
    
53. Areas for Development
    
    
    
54. Please give any final comments or suggestions for [Participant Name Here]'s assessment.