Client Focus - 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

Client Focus	Agree	Unsure	Disagree	N/A
Creates documents that meet the client's specifications.
Their activities reflect a strong focus on the client relationship.
Ensures commitments made to clients are completed to the client's satisfaction.
Helps others in responding to client needs.
Views client satisfaction as an everyday priority.
Customer Focus	Agree	Unsure	Disagree	N/A
Provides training to others on how to improve customer service.
Identifies opportunities that will enhance the customer's experience.
Provides excellent service to customers.
Is pro-active in dealing with customers and addressing their needs.
Consistently models positive customer service attitudes.
Continual Learning	Agree	Unsure	Disagree	N/A
Pursues professional development opportunities when they arise.
Takes charge of their training and skills enhancement.
Grasps new ideas, concepts, technical, or business knowledge.
Views setbacks as opportunities to learn from.
Seeks opportunities to grow in skills and knowledge.
Management	Agree	Unsure	Disagree	N/A
Makes you feel enthusiastic about your work
Delegate tasks effectively
Keep staff informed about what is happening in the company
Sets an example for others to follow
Takes responsibility for things that go wrong
Initiative	Agree	Unsure	Disagree	N/A
Able to initiate work on projects independently without direct supervision.
Initiates actions that impact the department/company.
Takes action without being asked.
Quickly comes to the aid of those who may need help.
Anticipates what needs to be done and makes necessary preparations.
Results Oriented	Agree	Unsure	Disagree	N/A
Achieves high levels of performance.
Always willing to help coworkers to keep productions levels high.
Overcomes obstacles to continue working toward goals.
Prioritizes tasks to best achieve the results.
Responds to changing events to maintain progress toward achieving results.
Interpersonal Skills	Agree	Unsure	Disagree	N/A
Provides constructive feedback in a way that fosters acceptance and development.
Uses knowledge and charisma rather than position, power, or coercion to influence others
Responds quickly to inquiries from potential customers.
Addresses critical customer issues in a timely manner.
Demonstrates good communication with colleagues and customers.
Developing Others	Agree	Unsure	Disagree	N/A
Is open to receiving feedback.
Creates a work environment that fosters positive feedback to employees.
Creates opportunities for professional development.
Supports the successes of other employees.
Develops employees by offering and encouraging them to take on new or additional responsibilities.
Teamwork	Agree	Unsure	Disagree	N/A
Coaches team members to work toward a common goal.
Listens and is attentive to other team members.
Willing to listen to the ideas of other team members.
Establishes good rapport with team members.
Coaches team on how to solve problems, plan, and meet organizational goals and objectives.
Company	Agree	Unsure	Disagree	N/A
Follows existing procedures and processes.
Impresses upon others the important aspects of [Company].
Understands the use of [Company] products and services.
Understands the "basics" as to how [Company] functions/operates.
Attends [Company] gatherings and social events.

51. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
52. Strengths
    
    
    
53. Areas for Development
    
    
    
54. Please give any final comments or suggestions for [Participant Name Here]'s assessment.