Client Focus - 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



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Client Focus	Agree	Unsure	Disagree	N/A
Builds long term relationships with clients.
Meets with clients on a regular basis.
Documents client interactions.
Exhibits a positive attitude even when dealing with difficult clients.
Is aware of the client's needs.
Customer Focus	Agree	Unsure	Disagree	N/A
Gets feedback from the customer on a weekly basis.
Helps customers feel they are receiving services tailored specifically to their needs.
Encourages team members to adopt a service-first mindset in all customer interactions.
Understands what resources are needed to meet customer needs.
Able to handle difficult customers.
Continual Learning	Agree	Unsure	Disagree	N/A
Grasps new ideas, concepts, technical, or business knowledge.
Views setbacks as opportunities to learn from.
Participates in regular training offered.
Pursues self-improvement through continual learning.
Takes the initiative to learn new skills.
Management	Agree	Unsure	Disagree	N/A
Maintains a calm demeanor and tone of voice.
Conducts a risk assessment to aid in making critical decisions concerning the allocation of available resources.
Defines what success looks like for the team and ensures everyone is working toward the same outcomes.
Creates an environment where employees feel free to take initiative, voice ideas, and admit mistakes without fear of negative consequences.
Maintains high personal productivity and reliability, inspiring a culture of shared responsibility.
Initiative	Agree	Unsure	Disagree	N/A
Coach others to foster an environment which can adapt quickly and willingly to rapid change.
Takes the initiative to solve pressing issues.
Builds strong interpersonal relationships upon first meeting.
Takes advantage of opportunities when they become available.
Introduces changes that reduce operational costs or increase revenue.
Results Oriented	Agree	Unsure	Disagree	N/A
Uses dashboards or visual tools to communicate progress transparently.
Addresses underperformance promptly and constructively, focusing on solutions.
Builds trust by consistently being available and responsive to team needs.
Models accountability by owning mistakes and demonstrating corrective action.
Has a strong result orientation.
Interpersonal Skills	Agree	Unsure	Disagree	N/A
Offers praise to colleagues who have successfully completed major projects.
A good listener who is attentive to others.
Is honest about making mistakes and willing to fix them.
Maintains open and regular communication with others.
Anticipates the concerns of other employees.
Developing Others	Agree	Unsure	Disagree	N/A
Sets performance objectives for subordinates that encourages development opportunities.
Supports the successes of other employees.
Tries to ensure employees are ready to move to the next level.
Creates opportunities for professional development.
Develops employees by offering and encouraging them to take on new or additional responsibilities.
Teamwork	Agree	Unsure	Disagree	N/A
Helps the team exercise good judgment by making sound and informed decisions.
Finds opportunities to recognize and reward team members.
Contributes to and supports team decision-making process
Helps the team decide what long term goals need to be met.
Communicates a clear message that teamwork and collaboration are expected.
Company	Agree	Unsure	Disagree	N/A
Makes sure everyone knows their role and how it connects to others.
Supports [Company]'s marketing efforts.
Encourages open dialogue and mutual support among team members.
Aligns departmental strategies with the company's long-term vision and objectives.
Maintains high standards for business ethics.

51. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
52. Strengths
    
    
    
53. Areas for Development
    
    
    
54. Please give any final comments or suggestions for [Participant Name Here]'s assessment.