Client Focus - 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Client Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Uses client feedback to help improve products and services.
Is competent in handling difficult clients.
Ensures commitments made to clients are completed to the client's satisfaction.
Builds products that meet the unique needs of each client.
Keeps the client informed of all progress.
Cultural Awareness	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Is curious and willing to ask questions about the cultural differences in the workplace.
Tailors solutions to accommodate diverse cultural needs and expectations.
Is open and honest in communications with individuals from other cultures.
Demonstrates empathy and patience when navigating cross-cultural misunderstandings.
Acknowledges their own biases in cultural interactions.
Leadership	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Encourages creativity and expects innovative contributions from everyone.
Holds employees accountable for their actions and consequences of their failures.
Influences the work of employees within the department.
Assigns stretch goals that push employees to perform beyond current capabilities.
Incorporates the company Philosophy, Mission Statement, and Core Values into the district's culture so that co-workers accept them as more than just written documents
Performance	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Works well in this position.
Effective in performing his/her job.
Listens and responds to issues and problems
Sets a high standard for job performance.
Has great overall performance
Commitment To Result	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Encourages commitment in others to obtain results.
Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
Maintains persistence and dedication to achieving results.
Committed to the team.
Willing to do whatever it takes-not afraid to have to put in extra effort.
Trustworthy	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Demonstrates congruence between statements and actions.
Demonstrates a sense of responsibility and commitment to public trust.
Works in a way that makes others want to work with her/him.
Consistently keeps commitments.
Seeks to mitigate grievances by clarifying intentions and finding suitable remedies.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Creates a work environment that fosters positive feedback to employees.
Recognizes and celebrates accomplishments of others.
Provides constructive feedback to others.
Creates opportunities for professional development.
Encourages employees through recognition of positive changes in behavior.
Business Acumen	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Understands cash flow procedures and statements.
Ensures employees have easy access to relevant information.
Understands the dynamics of our industry.
Sponsors and promotes business efficiency changes.
Recognizes the individual needs of customers.
Organizational Fluency	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Is aware of other organizational cultures to compare/contrast with the current organizational culture.
Anticipates problems that may affect the department.
Gets things done through the department.
Understands the current organizational culture.
Able to use corporate politics to advance department objectives.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    
    
48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    
49. What changes do you see [Company] making in order to raise the standards?
    
    
    
50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    
51. What do you like best about working for [Company]?
    
    
    
52. What do you like least about working for [Company]? How could it be improved?
    
    
    
93. Use the space below to enter any final comments you would like to be noted: