Client Focus - 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Client Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Creates customized solutions for the client.
Is honest in all communication with the clients.
Ensures clients' expectations are met or exceeded.
Thoroughly understands the needs of the client.
Views client satisfaction as an everyday priority.
Cultural Awareness	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Respects the views offered by individuals with different cultural backgrounds.
Fosters a diverse workforce free from discrimination and harassment.
Understands how their own cultural background can impact the way they communicate and interact with others.
Actively listens to other employees' stories about their culture.
Respects others regardless of age, race, gender, nationality, or disability.
Leadership	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Sits down regularly with employees to review their job performance.
Sets specific, measurable, and challenging goals.
Able to organize the work of others.
Effectively leads others.
Leads team to set goals, solve problems, and accomplish tasks.
Performance	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Sets a high standard for job performance.
Effective in performing his/her job.
Listens and responds to issues and problems
Has great overall performance
...Produce Quality
Commitment To Result	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Coordinates all department activities into a cohesive team effort.
Maintains persistence and dedication to achieving results.
Encourages commitment in others to obtain results.
Creates a sense of urgency among the store team members to complete activities, which drive sales.
Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
Trustworthy	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Demonstrates congruence between statements and actions.
Takes care to maintain confidential information.
Works in a way that makes others want to work with her/him.
Communicates an understanding of the other person's interests, needs and concerns.
Seeks to mitigate grievances by clarifying intentions and finding suitable remedies.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Assigns tasks and responsibilities to develop skills of others.
Tries to ensure employees are ready to move to the next level.
Is open to receiving feedback.
Creates opportunities for professional development.
Provides constructive feedback to others.
Business Acumen	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Understands and applies business and financial principles.
Is up-to-date with regulatory guidelines and policies.
Considers environmental, social, and governance (ESG) factors to ensure the business is sustainable in the long run.
Anticipates marketplace opportunities and supports speed to market.
Collects valuable customer insights to ensure our services meet their needs.
Organizational Fluency	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Understands departmental policies and procedures.
Understands the current organizational culture.
Gets things done through the department.
Is aware of other organizational cultures to compare/contrast with the current organizational culture.
Able to explain departmental policies and procedures to others.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    
    
48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    
49. What changes do you see [Company] making in order to raise the standards?
    
    
    
50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    
51. What do you like best about working for [Company]?
    
    
    
52. What do you like least about working for [Company]? How could it be improved?
    
    
    
93. Use the space below to enter any final comments you would like to be noted: