Client Focus - 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Client Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Creates innovative solutions to meet client needs.
Creates customized solutions for the client.
Consistently exceeds client expectations.
Views client satisfaction as an everyday priority.
Delivers high quality products to the client.
Cultural Awareness	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Actively listens to other employees' stories about their culture.
Is aware of cultural differences in business etiquette.
Develops skills and attitudes to bridge cultural differences.
Seeks out different viewpoints and benefits from different perspectives.
Respects others regardless of age, race, gender, nationality, or disability.
Leadership	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Sets specific, measurable, and challenging goals.
Provides resources to enable individuals to develop professionally.
Takes ownership and accountability for results
Acts decisively in implementing decisions.
Highly effective supervisor.
Performance	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Works well in this position.
Sets a high standard for job performance.
Shown significant improvement in job performance.
...Overall Performance
Works effectively in the department.
Commitment To Result	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Committed to the team.
Able to focus on a task even when working alone.
Encourages commitment in others to obtain results.
Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
Coordinates all department activities into a cohesive team effort.
Trustworthy	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Seeks to mitigate grievances by clarifying intentions and finding suitable remedies.
Demonstrates a sense of responsibility and commitment to public trust.
Works in a way that makes others want to work with her/him.
Builds and maintains the trust of others.
Consistently keeps commitments.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Encourages employees through recognition of positive changes in behavior.
Creates a work environment that fosters positive feedback to employees.
Creates opportunities for professional development.
Assigns tasks and responsibilities to develop skills of others.
Provides constructive feedback to others.
Business Acumen	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Evaluates risks in terms of their business impact and likelihood of occurrence.
Asks the 'right' questions to size up or evaluate situations.
Has an understanding of various asset classes and how to interpret balance sheets.
Able to get department employees to accept new business workflows.
Gathers essential customer data to align our products with their expectations.
Organizational Fluency	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Understands departmental policies and procedures.
Understands the current organizational culture.
Able to deal with sensitive issues with tact and professionalism.
Gets things done through the department.
Able to explain departmental policies and procedures to others.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    
    
48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    
49. What changes do you see [Company] making in order to raise the standards?
    
    
    
50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    
51. What do you like best about working for [Company]?
    
    
    
52. What do you like least about working for [Company]? How could it be improved?
    
    
    
93. Use the space below to enter any final comments you would like to be noted: