Client Focus - 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to the Employee Survey. Our objective is to understand and express the values which will ensure is an exceptional place to work. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between and . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Client Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Satisfies client needs.
Ensures client commitments and requirements are met or exceeded
Obtains feedback to ensure client needs are being met.
Maintains strong relationships with clients.
Is pro-active in dealing with clients and addressing their needs.
Cultural Awareness	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Respects others regardless of age, race, gender, nationality, or disability.
Seeks out different viewpoints and benefits from different perspectives.
Shows respect in daily interactions
Treats others with dignity and respect.
Encourages a work environment where individual differences are valued.
Leadership	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Takes ownership and accountability for results
Clearly explains performance expectations and goals to be reached at the beginning of a project, then let's others decide how to achieve the goal.
Highly effective supervisor.
Acts decisively in implementing decisions.
Able to influence others.
Performance	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Effective in performing his/her job.
Works effectively in the department.
Has great overall performance
...Overall Performance
Shown significant improvement in job performance.
Commitment To Result	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Creates a sense of urgency among the store team members to complete activities, which drive sales.
Committed to the team.
Takes immediate action toward goals.
Willing to do whatever it takes-not afraid to have to put in extra effort.
Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
Trustworthy	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Seeks to mitigate grievances by clarifying intentions and finding suitable remedies.
Communicates an understanding of the other person's interests, needs and concerns.
Demonstrates congruence between statements and actions.
Takes care to maintain confidential information.
Is trustworthy; is someone I can trust.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Creates a work environment that fosters positive feedback to employees.
Encourages employees through recognition of positive changes in behavior.
Assigns tasks and responsibilities to develop skills of others.
Develops employees by offering and encouraging them to take on new or additional responsibilities.
Tries to ensure employees are ready to move to the next level.
Business Acumen	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Considers impact of actions on other areas of the organization.
Understands complex issues and problems.
Asks the 'right' questions to size up or evaluate situations.
Exhibits behavior that is consistent with the vision, mission, and core values of the organization
Effectively develops and uses resources (people, time, money, supplies, equipment, and space) to improve organizational performance
Organizational Fluency	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Able to deal with sensitive issues with tact and professionalism.
Adept at navigating within the culture of the department.
Able to use corporate politics to advance department objectives.
Gets things done through the department.
Is aware of other organizational cultures to compare/contrast with the current organizational culture.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor

    
    

47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    
    
48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    
    
49. What changes do you see [Company] making in order to raise the standards?
    
    
    
50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    
    
51. What do you like best about working for [Company]?
    
    
    
52. What do you like least about working for [Company]? How could it be improved?
    
    
93. Use the space below to enter any final comments you would like to be noted: