Client Focus - 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Client Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Delivers high quality products to the client.
Engages with clients on multiple levels.
Persistent in solving client issues.
Helps clients feel they are receiving services tailored specifically to their needs.
Makes sure client needs are understood by the team members.
Cultural Awareness	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Helps other employees to become more culturally sensitive.
Interacts effectively with people from different cultural backgrounds.
Is aware of the similarities and differences among and between cultural groups.
Willing to work with employees who have different cultural backgrounds.
Seeks clarification to avoid misunderstandings.
Leadership	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Able to influence others.
Recognizes individual and team accomplishments and reward them appropriately.
Able to organize the work of others.
Gives inspiring presentations or discussions.
Sets specific, measurable, and challenging goals.
Performance	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Sets a high standard for job performance.
...Overall Performance
Shown significant improvement in job performance.
Works effectively in the department.
Effective in performing his/her job.
Commitment To Result	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Takes immediate action toward goals.
Creates a sense of urgency among the store team members to complete activities, which drive sales.
Willing to do whatever it takes-not afraid to have to put in extra effort.
Encourages commitment in others to obtain results.
Able to focus on a task even when working alone.
Trustworthy	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Takes care to maintain confidential information.
Consistently keeps commitments.
Demonstrates congruence between statements and actions.
Demonstrates a sense of responsibility and commitment to public trust.
Takes ownership, delivers on commitments
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Tries to ensure employees are ready to move to the next level.
Creates a work environment that fosters positive feedback to employees.
Recognizes and celebrates accomplishments of others.
Creates opportunities for professional development.
Provides constructive feedback to others.
Business Acumen	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Anticipates marketplace opportunities and supports speed to market.
Knows how to use financial information to make an impact on the organization.
Has a good understanding of liabilities and assets.
Understands our competitors and their strengths and weaknesses.
Is up-to-date with regulatory guidelines and policies.
Organizational Fluency	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Able to use corporate politics to advance department objectives.
Gets things done through the department.
Effective in communicating with others within the organization.
Able to deal with sensitive issues with tact and professionalism.
Understands departmental policies and procedures.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    


48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    


49. What changes do you see [Company] making in order to raise the standards?
    
    


50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    


51. What do you like best about working for [Company]?
    
    


52. What do you like least about working for [Company]? How could it be improved?
    


93. Use the space below to enter any final comments you would like to be noted: