Client Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

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Client Focus

• Delivers high quality products to the client.
• Ensures clients are comfortable with the services provided.
• Identifies opportunities that will enhance the client's experience.
• Provides excellent service to clients.
• Identifies the most pressing needs of each client.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Management

• Creates an environment where employees feel free to take initiative, voice ideas, and admit mistakes without fear of negative consequences.
• Ensures employees have the tools, information, and support needed to act independently and succeed.
• Uses employee recognition to reinforce behaviors aligned with growth and advancement.
• Proactively celebrates team and individual milestones to reinforce momentum and morale.
• Links team efforts to mission-critical outcomes and long-term vision.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Initiative

• Takes the initiative to complete tasks ahead of schedule.
• Takes the initiative to change the direction or course of events.
• Acts on own initiative to improve the department outcomes.
• Prepares for unexpected contingencies.
• Initiates new projects for the department.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Commitment To Result

• Committed to the team.
• Able to focus on a task even when working alone.
• Encourages commitment in others to obtain results.
• Coordinates all department activities into a cohesive team effort.
• Willing to do whatever it takes-not afraid to have to put in extra effort.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Organizational Fluency

• Anticipates problems that may affect the department.
• Understands departmental policies and procedures.
• Adept at navigating within the culture of the department.
• Able to use corporate politics to advance department objectives.
• Is aware of other organizational cultures to compare/contrast with the current organizational culture.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.