Client Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

Client Focus

• Is aware of expectations from clients.
• Provides a high level of service to clients.
• Acts with integrity in all client interactions.
• Is pro-active in dealing with clients and addressing their needs.
• Focuses on providing excellent client service.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Management

• Keep staff informed about what is happening in the company
• Sets an example for others to follow
• Takes responsibility for things that go wrong
• Makes you feel enthusiastic about your work
• Delegate tasks effectively

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Initiative

• Acts quickly when an opportunity becomes available.
• Begins immediate action on projects.
• Initiates the development of new products.
• Is proactive and gets things done.
• Takes corrective action to rectify issues.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Commitment To Result

• Encourages commitment in others to obtain results.
• Coordinates all department activities into a cohesive team effort.
• Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
• Maintains persistence and dedication to achieving results.
• Willing to do whatever it takes-not afraid to have to put in extra effort.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Organizational Fluency

• Understands the current organizational culture.
• Understands departmental policies and procedures.
• Effective in communicating with others within the organization.
• Able to deal with sensitive issues with tact and professionalism.
• Able to explain departmental policies and procedures to others.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.