Client Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

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Client Focus

• Forms strong client relationships
• Delivers on commitments made to clients.
• Focuses on the unique needs of each client.
• Regularly receives positive feedback from clients.
• Identifies the core needs of the client.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Management

• Keep staff informed about what is happening in the company
• Delegate tasks effectively
• Makes you feel enthusiastic about your work
• Is ready to offer help
• Takes responsibility for things that go wrong

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Initiative

• Is an inspiration for others to perform above expectations.
• Initiates actions that impact the department/company.
• Acts quickly when a small problem arises to keep it from becoming a major issue.
• Seizes upon opportunities available.
• Initiates new projects for the department.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Commitment To Result

• Takes immediate action toward goals.
• Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
• Able to focus on a task even when working alone.
• Coordinates all department activities into a cohesive team effort.
• Committed to the team.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Organizational Fluency

• Gets things done through the department.
• Anticipates problems that may affect the department.
• Able to use corporate politics to advance department objectives.
• Understands the current organizational culture.
• Understands departmental policies and procedures.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.