Client Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

Client Focus

• Obtains feedback to ensure client needs are being met.
• Exceeds expectations of the clients.
• Acts with integrity in all client interactions.
• Accepts responsibility for ensuring client satisfaction.
• Creates new and innovative products for clients.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Management

• Takes responsibility for things that go wrong
• Sets an example for others to follow
• Is ready to offer help
• Delegate tasks effectively
• Keep staff informed about what is happening in the company

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Initiative

• Encourages others on the team to suggest process improvements.
• Takes action without being asked.
• Acts quickly when a small problem arises to keep it from becoming a major issue.
• Initiates important conversation topics at meetings.
• Acts with urgency when time is of the essence.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Commitment To Result

• Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
• Encourages commitment in others to obtain results.
• Takes immediate action toward goals.
• Coordinates all department activities into a cohesive team effort.
• Creates a sense of urgency among the store team members to complete activities, which drive sales.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Organizational Fluency

• Adept at navigating within the culture of the department.
• Able to explain departmental policies and procedures to others.
• Effective in communicating with others within the organization.
• Gets things done through the department.
• Anticipates problems that may affect the department.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.