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HR-Survey > 360-Degree Feedback > Competency Model > Client Focus Skills

Client Focus - 360 Degree Feedback Survey Sample #3





Questionnaires Measuring Client Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

You have been asked to evaluate yourself as part of a 360-degree feedback process. Other employees, including your manager(s), peers, and direct reports will also evaluate you. In this manner, you will be provided with a comprehensive, multi-perspective (i.e., 360-degree) view of your performance as a manager. The objective is to provide you with feedback so as to allow you to improve your performance, resulting in improved team performance, and organizational effectiveness.

If you are not able to respond to an item, leave it blank and go on to the next item.

Competencies Included:
Client Focus, Flexibility, Establishing Focus/Direction, Delegation, Technical, Technology Use/Management, Negotiation, Company, Fiscal Management
Sample Result Document:
Sample Results
We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

Please ensure that your submission is made between . The survey will only be available during these dates.



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Client Focus

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
Exhibits this
Competency
Always
Exhibits this
Competency
  1. Is committed to resolving client issues in a positive way.
  1. Is competent in handling client cases.
  1. Is available to respond to client needs.
  1. Maintains up-to-date information regarding client products.
  1. Fosters an environment that supports strong client focus.
Please feel free to provide any comments to help explain your answers?

Flexibility

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
Exhibits this
Competency
Always
Exhibits this
Competency
  1. Able to deal with uncertain and unpredictable events.
  1. Agile and versatile when dealing with issues.
  1. Adapts to new organizational structures, policies, or procedures.
  1. Changes strategies based on new information.
  1. Demonstrates flexibility in thoughts and actions.
Please feel free to provide any comments to help explain your answers?

Establishing Focus/Direction

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
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Exhibits this
Competency
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Exhibits this
Competency
  1. Establishes processes and structures to steer the organization in a clear, strategic direction.
  1. Seeks to minimize underutilization and/or overutilization and makes adjustments to workloads accordingly.
  1. Determines procedures to be followed for production.
  1. Provides incentives to help employees remain committed to the completion of important tasks.
  1. Uses performance data to reinforce expectations and guide improvement.
Please feel free to provide any comments to help explain your answers?

Delegation

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
Exhibits this
Competency
Always
Exhibits this
Competency
  1. Discusses new task assignments during a one-on-one meeting.
  1. Identifies interdependencies between tasks are delegated strategically.
  1. Understands each employee's strengths and weaknesses to know what tasks should be assigned or delegated.
  1. Lets employees know the importance of the tasks being delegated to them.
  1. Defines goals and objectives for subordinates.
Please feel free to provide any comments to help explain your answers?

Technical

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
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Competency
Always
Exhibits this
Competency
  1. Seeks information from others as needed.
  1. Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
  1. Is knowledgeable of procedures or systems necessary for the job.
  1. Knows how to produce high quality products/work.
  1. Demonstrates mastery of the technical competencies required in his/her work.
Please feel free to provide any comments to help explain your answers?

Technology Use/Management

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
Exhibits this
Competency
Always
Exhibits this
Competency
  1. Proficient in the use of technical systems and processes.
  1. Identifies gaps between actual and needed technical competencies and provides recommendations for required training.
  1. Adopts the implementation of new technology into the workplace.
  1. Applies complex rules and regulations to maintain optimal system performance.
  1. Supports technical training and development of employees.
Please feel free to provide any comments to help explain your answers?

Negotiation

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
Exhibits this
Competency
Always
Exhibits this
Competency
  1. Develops a unified understanding or strategy that acknowledges and addresses the different viewpoints and resolves conflicts.
  1. Identifies goals and objectives desired as well as the strengths and weaknesses currently possessed.
  1. Fully grasps both party's interests and options.
  1. Changes communication styles to meet the listener's needs.
  1. Always has a "game plan" prior to entering into negotiations.
Please feel free to provide any comments to help explain your answers?

Company

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
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Exhibits this
Competency
Always
Exhibits this
Competency
  1. Staffs the department to handle both day-to-day operations and unexpected challenges.
  1. Provides access to training, documentation, and expert support to help employees use resources effectively
  1. Avoids conflicts of interest and discloses any potential bias in decision-making.
  1. Is proud of the work done by employees in the department.
  1. Regularly solicits feedback on resource effectiveness and adjusts accordingly.
Please feel free to provide any comments to help explain your answers?

Fiscal Management

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
Exhibits this
Competency
Always
Exhibits this
Competency
  1. Keeps excellent records for financial transparency.
  1. Monitors spending.
  1. Provides budgeting and accounting support to the Company.
  1. Monitors expenses and verifies the need for items purchased.
  1. Effective in using Company's resources.
Please feel free to provide any comments to help explain your answers?

  1. Overall, please rate the effectiveness of [Participant Name].






  2. Strengths


  3. Areas for Development


  4. Please give any final comments or suggestions for [Participant Name Here]'s assessment.