Client Focus - 360 Degree Feedback Survey Sample #1

Instructions:

The is conducting a 360-Degree Feedback Assessment developed by HR-Survey for selected managers.

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses, and will be not making any changes, click the Complete button.

Your feedback is valuable in helping the individual to understand how they are perceived and experienced by others and the impact their behavior has on people in the organization with whom they interact. Feedback received also acknowledges strengths and identifies areas for development.

Use the form below to provide your feedback. Each field and comment box requires a response before you can SUBMIT your final feedback.

Please ensure that your submission is made between and . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Client Focus	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Maintains strong relationships with clients.
Is pro-active in dealing with clients and addressing their needs.
Ensures client commitments and requirements are met or exceeded
Obtains feedback to ensure client needs are being met.
Satisfies client needs.
If were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?
Communication Skills	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
An effective listener who is responsive to information needs.
Addresses issues of key importance to stakeholders.
Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
Asks follow-up questions as needed.
Deals with difficult situations calmly and confidently.
If were to make improvements in Communication Skills, what are your suggestions for how he/she can improve this?
Integrity	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Protects the integrity and confidentiality of information
Demonstrates honesty and truthfulness at all times.
Maintains strong relationships with others.
Does what was promised.
Fosters a high standard of ethics and integrity.
If were to make improvements in Integrity, what are your suggestions for how he/she can improve this?
Punctuality	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Avoids making personal phone calls during working hours.
Responds to requests for information in a timely manner.
Conducts appointments at scheduled start time.
Maintains an efficient schedule of activities.
Invoices clients on a timely basis.
If were to make improvements in Punctuality, what are your suggestions for how he/she can improve this?
Delegation	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Allows subordinates to use their own methods and procedures.
Sets clear and reasonable expectations for others and follows through on their progress.
Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
Defines the roles, responsibilities, required actions, and deadlines for team members.
Delegates authority and responsibility to subordinates and holds them accountable for their actions.
If were to make improvements in Delegation, what are your suggestions for how he/she can improve this?
Problem Solving	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Is a good problem solver and decision maker
Ability to develop innovative solutions to problems.
Identifies and assesses all potential responses to a problem.
Ability to solve problems at root cause rather than at symptom level.
Effective in solving problems.
If were to make improvements in Problem Solving, what are your suggestions for how he/she can improve this?
Juggling Multiple Responsibilities	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Can multi-task while performing all of their other responsibilities and activities.
Assesses current capabilities before committing to new requests from customers.
Maintains self-confidence and a positive mental attitude while facing challenging peaks and valleys of activities.
Integrates developing others with driving sales, serving customers, merchandising, performing operational procedures, and maintaining an appealing store environment.
Observes, analyzes, and responds to merchandise needs while serving customers and accomplishing operational tasks.
If were to make improvements in Juggling Multiple Responsibilities, what are your suggestions for how he/she can improve this?
Coaching	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Addresses employee behavior problems effectively.
Provides clear, motivating, and constructive feedback.
Coaches employees in how to strengthen knowledge and skills to improve work performance.
Develops the skills and capabilities of others.
Conducts regular performance appraisals and feedback.
If were to make improvements in Coaching, what are your suggestions for how he/she can improve this?
Recognition	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Offers recognition in a timely manner.
Readily shares credit and gives others opportunity for visibility.
Reinforces and rewards employees for accomplishing necessary goals.
Recognizes the abilities and skills of self and others
Lets employees know when they have done well
If were to make improvements in Recognition, what are your suggestions for how he/she can improve this?
Entrepreneurship	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Exhibits determination and passion in completion of goals.
Devotes a certain amount of time and effort to developing new business opportunities.
Encourages risk taking for developing potential business opportunities.
Has a strategic awareness on how to promote the organization.
Encourages dynamic growth opportunities.
If were to make improvements in Entrepreneurship, what are your suggestions for how he/she can improve this?
Organizational Fluency	Needs Improvement	Meets Minimum Standards	Is Proficient	Role Model
Adept at navigating within the culture of the department.
Understands the current organizational culture.
Anticipates problems that may affect the department.
Understands departmental policies and procedures.
Gets things done through the department.
If were to make improvements in Organizational Fluency, what are your suggestions for how he/she can improve this?

56. What are 's greatest strengths demonstrated this year?
    
    
    
57. What are 's areas for development?
    
    
    
58. Please give any final comments or suggestions for 's assessment.