Client Focus - 360 Degree Feedback Survey Sample #13

Instructions

You have been selected to provide valuable feedback for the manager listed above. Your insights are an important part of [Participant]'s leadership development process. This tool is designed to gather broad and comprehensive feedback on the core competencies and role responsibilities that are crucial for the continuous success of our organization.

When responding to the assessment form, please consider your experiences working with this individual over the past six to twelve months. Reflect on specific instances, interactions, and overall performance that you have observed. Your responses will be combined with feedback from other colleagues to create a holistic view of the manager's strengths and areas for improvement. This collective feedback will be used to guide their ongoing professional development.

Please be candid and constructive in your comments, as they will be shared anonymously with the manager. Your feedback will be instrumental in helping them understand their impact on the team and the organization, and in identifying opportunities for growth. We appreciate your time and effort in contributing to this important process.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

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Client Focus	Strongly Disagree	Disagree	Agree	Strongly Agree
Helps others in responding to client needs.
Engages with clients on multiple levels.
Documents client interactions.
Ensures clients are comfortable with the services provided.
Understands the needs of the client.
Anticipates client needs.
Looks for opportunities that have a positive impact on Clients.
Focuses on the unique needs of each client.
Responds to the needs of the client.
Interpersonal Skills	Strongly Disagree	Disagree	Agree	Strongly Agree
Demonstrates good communication with colleagues and customers.
Gives credit where credit is due.
Recognizes the contributions of others.
Offers constructive criticism to have a positive impact on performance.
Works diligently to assist customers in finding the right products.
Responsible	Strongly Disagree	Disagree	Agree	Strongly Agree
Is a person you can trust.
Sets a good example
Sets a good example.
Acts as a resource without removing individual responsibility.
Sets high personal standards of performance.
Partnering/Networking	Strongly Disagree	Disagree	Agree	Strongly Agree
Creates joint initiatives or projects that serve the common interests of all parties.
Actively prevents conflicts by identifying issues early and resolving them promptly.
Defines a partnering strategy for identifying and selecting a partner.
Aims to foster and sustain relationships rooted in trust and commitment.
Forms collaborative relationships with others.
Creativity	Strongly Disagree	Disagree	Agree	Strongly Agree
Creates space for developing ideas and refining them through iteration.
Ensures that creative ideas move beyond discussion into real-world application.
Considers problems from multiple angles to uncover new approaches.
Uses creativity to streamline workflows and reduce friction.
Discovers new ways of doing things through careful observation and analysis.
Analytical	Strongly Disagree	Disagree	Agree	Strongly Agree
Uses analytical techniques to assure that adequate resources are available to meet the needs of the department.
Recognizes that all parts of a business are connected where a change in one area can impact others in unexpected ways.
Able to recall relevant information when needed.
Looks for patterns, trends, and relationships within the data.
Measures costs associated with various programs and policies.
Quality	Strongly Disagree	Disagree	Agree	Strongly Agree
Holds employees accountable for their quality of work.
Identifies appropriate sources of quality standards.
Encourages others to produce the highest quality work products.
Maintains detailed instructions to ensure consistency and quality in the production line.
Systematically and thoroughly inspects products for consistency in meeting specifications.
Juggling Multiple Responsibilities	Strongly Disagree	Disagree	Agree	Strongly Agree
Avoids bottlenecks in progress by assigning multiple individuals to critical tasks.
Spends the most time and effort on critical tasks first.
Ensures that assignments are prioritized according to the needs of the department/company.
Keeps track of multiple assignments and deadlines.
Recognizes and responds to product placement and signing needs while staying alert to customers' needs, store activities and training associates.

45. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
46. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
47. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
    
48. Please give any final comments or suggestions for [Participant Name Here]'s assessment.