Client Focus - 360 Degree Feedback Survey Sample #13

Instructions

You have been selected to provide valuable feedback for the manager listed above. Your insights are an important part of [Participant]'s leadership development process. This tool is designed to gather broad and comprehensive feedback on the core competencies and role responsibilities that are crucial for the continuous success of our organization.

When responding to the assessment form, please consider your experiences working with this individual over the past six to twelve months. Reflect on specific instances, interactions, and overall performance that you have observed. Your responses will be combined with feedback from other colleagues to create a holistic view of the manager's strengths and areas for improvement. This collective feedback will be used to guide their ongoing professional development.

Please be candid and constructive in your comments, as they will be shared anonymously with the manager. Your feedback will be instrumental in helping them understand their impact on the team and the organization, and in identifying opportunities for growth. We appreciate your time and effort in contributing to this important process.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

Client Focus	Strongly Disagree	Disagree	Agree	Strongly Agree
Creates customized solutions for the client.
Is committed to the success of the client.
Responsive to client needs.
Able to handle difficult clients.
Accepts responsibility for ensuring client satisfaction.
Uses feedback from the client to help improve the client's experience.
Obtains feedback to ensure client needs are being met.
Consistently exceeds client expectations.
Helps clients feel they are receiving services tailored specifically to their needs.
Interpersonal Skills	Strongly Disagree	Disagree	Agree	Strongly Agree
Demonstrates positive behaviors for others to follow.
Communicates initiatives in a clear and actionable manner to employees.
Comes across as credible, knowledgeable and sincere
Demonstrates good communication with colleagues and customers.
Is honest about making mistakes and willing to fix them.
Responsible	Strongly Disagree	Disagree	Agree	Strongly Agree
Responsible for setting the vision of the department.
Acts as a resource without removing individual responsibility.
Behavior is ethical and honest.
...takes personal responsibility for results.
Works in a way that makes others want to work with her/him.
Partnering/Networking	Strongly Disagree	Disagree	Agree	Strongly Agree
Collaborates effectively with team members to achieve shared objectives and meet collective needs.
Develops partnerships with other colleagues in the industry.
Engages with partners that offer complementary services and competencies.
Searches for a common solution to shared problems or issues.
Shares and develops cutting-edge ideas with a network of colleagues, fostering a culture of innovation and continuous improvement.
Creativity	Strongly Disagree	Disagree	Agree	Strongly Agree
Creates a lot of new ideas.
Conceives, implements and evaluates ideas.
Adds value to the department/organization.
Develops solutions to challenging problems.
Is creative and inspirational.
Analytical	Strongly Disagree	Disagree	Agree	Strongly Agree
Analyzes data and information from several sources and arrives at logical conclusions.
Balances risks and costs with the rewards and probabilities of success when decisions.
Selects the appropriate techniques for analysis.
Identifies opportunities for progress and innovation.
Uses appropriate techniques to solve problems.
Quality	Strongly Disagree	Disagree	Agree	Strongly Agree
Identifies appropriate sources of quality standards.
Verifies the correct materials were used in the installation.
Addresses barriers to successfully implementing quality standards.
Creates quality improvement programs and processes.
Presents quality information and data in an easy to understand format.
Juggling Multiple Responsibilities	Strongly Disagree	Disagree	Agree	Strongly Agree
Completes multiple tasks simultaneously.
Ranks the importance of tasks to make sure critical tasks are completed first.
Ensures that assignments are prioritized according to the needs of the department/company.
Can multitask while performing all of their other responsibilities and activities.
Builds in extra time in the schedule for unplanned events/occurrences.

45. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
46. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
47. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
    
48. Please give any final comments or suggestions for [Participant Name Here]'s assessment.