Client Focus - 360 Degree Feedback Survey Sample #9

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

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Client Focus	Definite Strength	Meets Standards	Needs Development	N/A
Ensures client commitments and requirements are met or exceeded
Forms strong client relationships
Obtains feedback to ensure client needs are being met.
Is pro-active in dealing with clients and addressing their needs.
Looks for opportunities that have a positive impact on Clients.
Creativity	Definite Strength	Meets Standards	Needs Development	N/A
Develops solutions to challenging problems.
Adds value to the department/organization.
Is creative and inspirational.
Creates a lot of new ideas.
Is creative.
Passion To Learn	Definite Strength	Meets Standards	Needs Development	N/A
Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.
Persists until goals are achieved and commitments are met.
Critiques own performance and learns from experience as a source of continuous improvement.
Actively seeks to learn by asking questions and listening to all store associates.
Is motivated by the desire to be "the best".
Punctuality	Definite Strength	Meets Standards	Needs Development	N/A
Invoices clients on a timely basis.
Responds to requests for information in a timely manner.
Avoids making personal phone calls during working hours.
Starts the workday when scheduled.
Starts meetings on time.
Leadership	Definite Strength	Meets Standards	Needs Development	N/A
Demonstrates leadership and courage in critical situations.
Takes ownership and accountability for results
Acts decisively in implementing decisions.
Highly effective supervisor.
Effectively leads others.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Examines the most effective ways for accomplishing goals.
Obtains commitment from employees regarding completion of tasks.
Provides employees with necessary resources to accomplish their goals.
Prioritizes the work of others.
Uses timely and appropriate corrective/disciplinary actions.
Persuasion and Influence	Definite Strength	Meets Standards	Needs Development	N/A
Able to express own goals and needs.
Persuades others to consider alternative points of view.
Attempts to persuade others rather than simply control them.
Understanding what others need.
Ensures stakeholders are involved in the decision making process.
Goals	Definite Strength	Meets Standards	Needs Development	N/A
Goal Setting
Makes sure that I have a clear idea of our group's goals.
Makes sure that team members have a clear idea of our group's goals.
Establishes and documents goals and objectives.
Achieves goals.
Negotiation	Definite Strength	Meets Standards	Needs Development	N/A
Researches the needs of the other party to identify strengths and weaknesses of positions.
Able to say "no" when necessary to effectively execute business strategy and meet long-term objectives.
Resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
Able to adapt to changing situations.
Able to say "no" when it is essential to maintaining quality and high standards.
Recognition	Definite Strength	Meets Standards	Needs Development	N/A
Makes people around them feel appreciated and valued.
Readily shares credit and gives others opportunity for visibility.
Says "thank you" to show appreciation for work of others.
Is sincerely interested in the suggestions of co-workers
Compliments other people when they do good work
Planning	Definite Strength	Meets Standards	Needs Development	N/A
Works in an organized manner
Able to look ahead (beyond the present) when addressing the work/needs of the department.
Delegates role to team members to accomplish goals.
Able to identify the needs of the department before a major change.
Anticipates potential challenges, develops plan to overcome them and then carries out the plan.

56. Overall, please rate the effectiveness of .
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
57. Strengths
    
    
    
58. Areas for Development
    
    
    
59. Please give any final comments or suggestions for 's assessment.