Client Focus - 360 Degree Feedback Survey Sample #10

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Client Focus

• Anticipates problems that the client may encounter.
• Uses feedback from the client to help improve the client's experience.
• Able to handle difficult clients.
• Uses feedback from clients to help improve services.
• Is aware of expectations from clients.

If [Participant Name] were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?

Action

• Establishes the tasks and direction for the team.
• Changes course to meet the needs of a new situation.
• Takes corrective action when necessary.
• Sets high standards for themselves and others.
• Works at a quick pace.

If [Participant Name] were to make improvements in Action, what are your suggestions for how he/she can improve this?

Innovation

• Finds creative ways to get things done with limited resources.
• Analyzes current procedures and identifies opportunities for improvement.
• Creates improved methods or solutions for meeting goals and objectives.
• Suggests new ideas at meetings.
• Takes risks to advance important ideas.

If [Participant Name] were to make improvements in Innovation, what are your suggestions for how he/she can improve this?

Empowering Others

• Gives employees important tasks to expand their career options.
• Values the opinions of others.
• Encourages independent, original thinking and creative problem-solving.
• Supports the decisions of others.
• Allows employees to participate in the workload of the department.

If [Participant Name] were to make improvements in Empowering Others, what are your suggestions for how he/she can improve this?

Strategic Insight

• Ensures that the department's goals are strategically aligned with the company's goals.
• Allocates proper resources for employee training to meet future needs based on insight into employee skill levels.
• Attends industry conferences to gain further insight into how other companies deal with similar issues.
• Identifies potential problems before they become critical incidents.
• Develops a plan and strategy for each functional area within the mission statement.

If [Participant Name] were to make improvements in Strategic Insight, what are your suggestions for how he/she can improve this?

Overall, please rate the effectiveness of [Participant Name Here].

5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.