Client Focus - 360 Degree Feedback Survey Sample #10

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Client Focus

• Obtains feedback to ensure client needs are being met.
• Fosters an environment that supports strong client focus.
• Uses client feedback to help improve products and services.
• Is aware of the client's needs.
• Engages with clients on multiple levels.

If [Participant Name] were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?

Action

• Changes course to meet the needs of a new situation.
• Initiates actions to get things done.
• Is not afraid to take corrective action when necessary.
• Fixes small issues before they become critical incidents.
• Takes responsibility for actions.

If [Participant Name] were to make improvements in Action, what are your suggestions for how he/she can improve this?

Innovation

• Analyzes current procedures and identifies opportunities for improvement.
• Solves problems with insight and understanding.
• Builds upon the ideas and solutions of others.
• Creates a safe environment for idea-sharing.
• Takes risks to advance important ideas.

If [Participant Name] were to make improvements in Innovation, what are your suggestions for how he/she can improve this?

Empowering Others

• Establishes goals that allow employees top operate independently in the field.
• Encourages independent, original thinking and creative problem-solving.
• Gives employees the resources they need to complete the job.
• Considers ideas from employees that may challenge traditional ways of doing the job.
• Recognizes the importance of a healthy work/life balance.

If [Participant Name] were to make improvements in Empowering Others, what are your suggestions for how he/she can improve this?

Strategic Insight

• Ensures that the department's goals are strategically aligned with the company's goals.
• Meets with customers to gain insight into their core needs and how best to serve them.
• Understands how to strategically grow the business and increase customers.
• Creates strategic plans to develop and promote organizational and area strengths, as well as to address weaknesses based on insight from surveys.
• Implements long-term solutions to problems.

If [Participant Name] were to make improvements in Strategic Insight, what are your suggestions for how he/she can improve this?

Overall, please rate the effectiveness of [Participant Name Here].

5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.