hr-survey.com

Client Focus - Performance Management Assessment Sample #4





Performance Management System:

Performance Assessments that include Client Focus:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
Limiting Feature: This assessment example features a limit on responses at the extreme ends of the scale. For this example, you are limited to selecting a response of "Exceptional" to no more than 5 items and a response of "Unsatisfactory" to no more than 5 items.
Instructions:

This performance appraisal program is designed to provide a standardized method to:
  1. Provide an objective evaluation of an employee's performance and to share this feedback with the employee
  2. Assist in determining the true development needs of the employee and actions that should be taken to improve their job performance.
  3. This form is intended to ensure fair and equitable salary management. Please note that this review is one of several factors considered in salary decisions.

Employee Input

Please provide brief answers to the questions below. Your feedback is vital to us. We aim to capture all your achievements during the performance review period. The details you enter will be part of your Performance Appraisal. If you need to include any additional printed sheets, please sign, date, and submit them to your Department Head. Additionally, if someone else should contribute to this review, kindly provide their name and contact details.


Part 1: Skills and Accomplishments

  1. Please provide a comprehensive list of your significant accomplishments and any special projects you contributed to during this evaluation period. Be sure to include:
    • The objectives and goals of each project.
    • Your specific role and contributions.
    • The outcomes or results achieved.
    • Any challenges you faced and how you overcame them.
    • The skills and knowledge you applied or developed.
    This information will help us recognize your efforts and understand the impact of your work.



  2. Please detail any professional development activities you have engaged in, such as
    college courses, additional training, seminars, and trade magazine readings.



  3. What do you consider your greatest strengths in your current job?



  4. Which areas of your performance at the company do you feel need improvement?


Part 2: Job Competencies

Rating Scale:

ExceptionalPerformance consistently surpasses job requirements. Both the quality of your work and the manner in which you achieve it far exceed the standards and expectations for your position. You demonstrate exceptional competence and productivity. This high level of performance is evident throughout the year and across all critical aspects of your role.
SatisfactoryThe employee consistently shows satisfactory performance and effectively completes assigned tasks. They are fully competent in their role and perform their duties adequately. However, they may require some direction or supervision.
UnsatisfactoryThe employee consistently falls short of the performance standards expected for this role in nearly all key areas. The quality and manner of their work are below company standards and deemed unacceptable. Without significant and immediate improvement, this rating should prompt the employee to reflect on the suitability of their continued employment.


Your assessment is limited in the number of ratings that you can give as Exceptional or as Unsatisfactory. This form will limit the number of items that you can rate at the extreme ends of the scale. Once you have reached the limit, the computer will prevent you from selecting any more of that rating.
Rating Limit: Please note: You are limited to no more than 5 responses of "Exceptional" and 5 responses of "Unsatisfactory". Once you check the 5th item with that response, the remaining unchecked options will be removed.
Edit this Survey
Would you like to edit this survey? Click here to begin.

Client Focus

Unsatisfactory Satisfactory Exceptional
  1. Is aware of the client's needs.
  1. Focuses on the unique needs of each client.
  1. Is pro-active in dealing with clients and addressing their needs.

Trustworthy

Unsatisfactory Satisfactory Exceptional
  1. Delivers on promises made.
  1. Is trustworthy; is someone I can trust.
  1. Consistently keeps commitments.

Developing Others

Unsatisfactory Satisfactory Exceptional
  1. Assesses employees' developmental needs.
  1. Recognizes and celebrates accomplishments of others.
  1. Provides constructive feedback to others.

Business Acumen

Unsatisfactory Satisfactory Exceptional
  1. Uses risk management to make more effective business decisions.
  1. Establishes key performance indicators (KPIs) to measure progress and success.
  1. Anticipates business cycles and trends and makes strategic adjustments in a timely manner.

Organizational Fluency

Unsatisfactory Satisfactory Exceptional
  1. Effective in communicating with others within the organization.
  1. Understands departmental policies and procedures.
  1. Anticipates problems that may affect the department.

Cultural Awareness

Unsatisfactory Satisfactory Exceptional
  1. Hires individuals with different cultural backgrounds for the department.
  1. Accepts individual differences.
  1. Is responsive to individuals from other cultures.

Leadership

Unsatisfactory Satisfactory Exceptional
  1. Gives direct, constructive, and actionable feedback.
  1. Expresses clear goals and objectives.
  1. Clearly explains performance expectations and goals to be reached at the beginning of a project, then let's others decide how to achieve the goal.

Performance

Unsatisfactory Satisfactory Exceptional
  1. Shown significant improvement in job performance.
  1. ...Overall Performance
  1. ...Produce Quality

Commitment To Result

Unsatisfactory Satisfactory Exceptional
  1. Maintains persistence and dedication to achieving results.
  1. Willing to do whatever it takes-not afraid to have to put in extra effort.
  1. Creates a sense of urgency among the store team members to complete activities, which drive sales.


Part 3: Individual Productivity and/or SMART Goals

First Quarter Project


Third Quarter Project


Part 4: Team Productivity and/or SMART Goals

First Quarter Project


Third Quarter Project