Client Focus - Performance Management Assessment Sample #7





Performance Management System:

Performance Assessments that include Client Focus:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
Instructions:



Enter comments in each of the boxes below. Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the evaluation form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.


Competencies Included:
Client Focus, Vision, Adaptability, Integrity, Cultural Awareness, Supervisory Skills, Persuasion and Influence, Innovation, Achievement, Managing Risk

Part 1: Skills and Accomplishments


  1. Please enter detailed information regarding the completion or current status of your goals. Be sure to enter a goal description, completion status, achievements and outcomes, challenges and solutions, and any future actions you may want to take.



  2. Please detail any professional development activities you have engaged in, such as college courses, additional training, seminars, and trade magazine readings. Include the skills or knowledge gained, how they have contributed to your role, and any future development plans or goals you have.


Part 2: Job Competencies


Client Focus

Provides a responsive service that meets the needs of clients. Creates new and innovative products for clients. Has excellent communication with clients. Anticipates and proactively resolves issues that the client may face.
How have you performed this competency and what are your plans for improvement in this area?

Vision

Devoted to carrying out the strategic vision. Aligns subordinates' work with the vision's critical priorities. Fosters a leadership vision that promotes innovation and growth. Pinpoints challenges and devises strategies.
How have you performed this competency and what are your plans for improvement in this area?

Adaptability

Can take on new assignments. Adjusts strategy when new information is presented. Will stop what they are doing to help colleagues in need. Adapts to changes in team membership.
How have you performed this competency and what are your plans for improvement in this area?

Integrity

Accepts responsibility for mistakes. Establishes relationships of trust, honesty, fairness, and integrity. Fosters an environment built upon trust. Demonstrates honesty and truthfulness at all times.
How have you performed this competency and what are your plans for improvement in this area?

Cultural Awareness

Is willing to include individuals with different cultural backgrounds on the team. Seeks opportunities to learn about the other cultural backgrounds of colleagues. Maintains an inclusive work environment that maximizes the talents of others in achieving goals. Helps other employees to become more culturally sensitive.
How have you performed this competency and what are your plans for improvement in this area?

Supervisory Skills

Is clear when assigning tasks to be completed. Appropriately recognizes and rewards employees. Maintains disciplinary policy and fair enforcement of work rules Coaches and mentors others to achieve higher performance levels.
How have you performed this competency and what are your plans for improvement in this area?

Persuasion and Influence

Ensures stakeholders are involved in the decision making process. Persuades others to consider alternative points of view. Able to express own goals and needs. Seeks to obtain consensus or compromise.
How have you performed this competency and what are your plans for improvement in this area?

Innovation

Offers constructive improvements to existing systems. Finds creative ways to get things done with limited resources. Creates improved methods or solutions for meeting goals and objectives. Searches for opportunities and innovative ways to improve the organization.
How have you performed this competency and what are your plans for improvement in this area?

Achievement

Successfully launched the ABC project. Takes immediate action of projects that fall behind schedule. Helps others to improve or meet standards of performance. Takes calculated risks to achieve significant rewards.
How have you performed this competency and what are your plans for improvement in this area?

Managing Risk

Ensures that any risky decisions taken are based on informed decision making. Uses risk management to remain in compliance with regulations. Works effectively to mitigate risks. Views risks as potential opportunities for profit.
How have you performed this competency and what are your plans for improvement in this area?

Part 3: Final Comments

Team Goals
What are your "team" goals for next year?


Professional Development Plans
What are your professional development plans for next year?


Overall Comments
What final comments do you wish to enter for your assessment?