Client Focus - 360 Degree Feedback Survey Sample #14

360 Feedback Survey

Instructions

Our company is excited to introduce a new web-based survey tool designed to gather comprehensive feedback on core competencies and role responsibilities critical to the ongoing success of our organization. The Leadership Team Members have unanimously agreed to participate in this initiative and are actively seeking your valuable feedback.

In this context, you have been specifically selected to provide insights on the manager listed above. Your feedback is a crucial component of our company's leadership development process. This tool is intended to capture broad and detailed feedback on the essential competencies and responsibilities that underpin our organization's sustained success and growth.

Your thoughtful and candid responses will play a significant role in guiding the professional development of our leadership team. By reflecting on your experiences and interactions with the manager over the past six to twelve months, you will help us identify strengths, areas for improvement, and opportunities for growth. Your feedback will be combined with that of others and presented to the manager to support their ongoing development. Rest assured, your comments will be shared anonymously, ensuring your privacy while contributing to a culture of continuous improvement and excellence.

In responding to the assessment form, please think about your experiences working with this individual during the last twelve (12) months. Your responses will be merged with other people's feedback and presented to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager, unless you indicate otherwise.

You are only being asked to rate 8 competencies. Each competency will have a variety of statements that are grouped by 4 Performance Levels. Click on the level that best describes this individual.

Please ensure that your submission is made between .

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Client Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Makes sure client needs are understood by the team members.
Builds trust with the client.
Anticipates problems that the client may encounter.
Is consistent in services provided to clients.
Is aware of expectations from clients.
Provides a responsive service that meets the needs of clients.
Is aware of the client's needs.
Ensures clients are comfortable with the services provided.
Fosters an environment that supports strong client focus.
If [Participant Name] were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?
Partnering/Networking	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Forges mutually beneficial relationships between individuals with diverse backgrounds.
Seeks to reduce institutional roadblocks to information sharing.
Participates in conflict resolution to find mutually beneficial solutions.
Creates value within the Company by building networks.
Actively prevents conflicts by identifying issues early and resolving them promptly.
Creates joint initiatives or projects that serve the common interests of all parties.
If [Participant Name] were to make improvements in Partnering/Networking, what are your suggestions for how he/she can improve this?
Interpersonal Skills	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Is transparent and honest in communications, intentions, and actions.
Sees values in the diversity of individuals on the team.
Demonstrates a high degree of ethics and integrity in the workplace.
Demonstrates good communication with colleagues and customers.
Applies appropriate communication techniques to the situation.
Demonstrates positive behaviors for others to follow.
If [Participant Name] were to make improvements in Interpersonal Skills, what are your suggestions for how he/she can improve this?
Organizational Fluency	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Understands the current organizational culture.
Able to deal with sensitive issues with tact and professionalism.
Effective in communicating with others within the organization.
Adept at navigating within the culture of the department.
Is aware of other organizational cultures to compare/contrast with the current organizational culture.
Able to explain departmental policies and procedures to others.
If [Participant Name] were to make improvements in Organizational Fluency, what are your suggestions for how he/she can improve this?
Management	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Aligns phase requirements with team capabilities and organizational goals.
Identifies key strategic factors, risks, and opportunities that impact the organization.
Reviews outputs to confirm they meet defined quality benchmarks before final delivery.
Develops a coordinated implementation plan that sequences key elements of the resource allocation strategy.
Determines essential inputs and conditions for each stage of the project.
Connects individual responsibilities to broader organizational objectives.
If [Participant Name] were to make improvements in Management, what are your suggestions for how he/she can improve this?
Initiative	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Transforms opportunity into actions.
Actively works on resolving the issue instead of procrastinating or hoping it will resolve itself.
Actively works on problems instead of just thinking about them.
Takes action to implement new changes in the policies and procedures.
Proactively identifies and removes barriers that inhibit progress without waiting for direction.
Will continue to work on a problem even in the face of obstacles.
If [Participant Name] were to make improvements in Initiative, what are your suggestions for how he/she can improve this?
Commitment To Result	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Coordinates all department activities into a cohesive team effort.
Creates a sense of urgency among the store team members to complete activities, which drive sales.
Maintains persistence and dedication to achieving results.
Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
Able to focus on a task even when working alone.
Committed to the team.
If [Participant Name] were to make improvements in Commitment To Result, what are your suggestions for how he/she can improve this?

46. Strengths
    
    
    
47. Areas for Development
    
    
    
48. Please give any final comments or suggestions for [Participant Name Here]'s assessment.