HR-Survey > 360-Degree Feedback > Competency Model > Client Focus Skills

Client Focus - 360 Degree Feedback Survey Sample #11





360 Feedback Survey

Questionnaires Measuring Client Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

Competencies Included:
Client Focus, Continual Learning, Delegation, Technology Use/Management, Coaching
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Sample Result Document:
Sample Results
To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.


Client Focus

What does Client Focus mean?
It means that ...
  • You anticipate potential obstacles to meeting client needs.
  • You put client's needs first.
  • I anticipate the resources needed to meet the client needs.
  • I am persistent in solving client issues.
  • You focus on the unique needs of each client.

To what extent does this person exhibit Client Focus?
Select from one of the ratings below.

Continual Learning

What does Continual Learning mean?
It means that ...
  • You take charge of your training and skills enhancement.
  • You pursue learning that will enhance job performance.
  • You set relevant learning objectives and goals.
  • You are open to new ideas and concepts.
  • You grasp new ideas, concepts, technical, or business knowledge.

To what extent does this person exhibit Continual Learning?
Select from one of the ratings below.

Delegation

What does Delegation mean?
It means that ...
  • You allow employees to decide how they wish to complete the tasks.
  • You clearly define duties and tasks to be completed.
  • You entrust subordinates with important tasks.
  • You delegate tasks, responsibilities, and accountability as appropriate to the level of employee.
  • You encourage and empower subordinates to use initiative in achieving goals and objectives.

To what extent does this person exhibit Delegation?
Select from one of the ratings below.

Technology Use/Management

What does Technology Use/Management mean?
It means that ...
  • You support employee training and development initiatives regarding implementation of technology.
  • You are proficient in the use of technical systems and processes.
  • You identify gaps between actual and needed technical competencies and provide recommendations for required training.
  • You understand and are committed to implementing new technologies.
  • You maximize the use of new technology to deliver products and services.

To what extent does this person exhibit Technology Use/Management?
Select from one of the ratings below.

Coaching

What does Coaching mean?
It means that ...
  • You provide clear, motivating, and constructive feedback.
  • You help employees to maintain high personal standards.
  • You coach employees in how to strengthen knowledge and skills to improve work performance.
  • You develop the skills and capabilities of others.
  • You address employee behavior problems effectively.

To what extent does this person exhibit Coaching?
Select from one of the ratings below.
Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.