hr-survey.com
HR-Survey > 360-Degree Feedback > Competency Model > Client Focus Skills

Client Focus - 360 Degree Feedback Survey Sample #2





Questionnaires Measuring Client Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Self-Assessment Instructions

You have been asked to complete a self-assessment questionnaire form (shown below). You will also receive feedback from others such as your peers, direct reports and manager. Feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences as an employee over the last twelve months and the goals you were asked to achieve. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will become part of the assessment process to foster your growth and on-going development.

Competencies Included:
Client Focus, Action, Self Management, Professional Development, Administrative Skill, Excellence, Empowering Others, Conflict Management, Strategic Insight, Entrepreneurship
Sample Result Document:
Sample Results
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Please ensure that your submission is made between . The survey will only be available during these dates.
Edit this Survey
Would you like to edit this survey? Click here to begin.


Client Focus

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. You are aware of the client's needs.
  1. You provide excellent service to clients.
  1. You deliver high quality products to the client.
  1. You maintain strong relationships with clients.
  1. I am persistent in solving client issues.
What are your suggestions for how you can make improvements
in Client Focus?

Action

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. I fix small issues before they become critical incidents.
  1. You do whatever it takes (within reason) to get the job done.
  1. I am decisive when making decisions.
  1. You approve purchase requests in a timely manner.
  1. I am able to get things done and make things happen.
What are your suggestions for how you can make improvements
in Action?

Self Management

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. You deal with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
  1. You set an example for associates during stressful periods by maintaining a positive, can-do attitude.
  1. You consciously control own negative emotions in order to keep team morale up.
  1. You use patience and self-control in working with customers and associates.
  1. You do not allow own emotions to interfere with the performance of others.
What are your suggestions for how you can make improvements
in Self Management?

Professional Development

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. You seek opportunities for continuous learning.
  1. You are contributing fully to the extent of your skills
  1. You quickly acquire and apply new knowledge and skills when needed
  1. You demonstrate enthusiasm and a willingness to learn new skills and knowledge
  1. You seek opportunities for professional development.
What are your suggestions for how you can make improvements
in Professional Development?

Administrative Skill

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. I manage and maintain executives' schedules.
  1. You implement automated or manual record management procedures/systems.
  1. You actively listen to what individuals are say take time to understand the points being made.
  1. I provide high-level administrative support and assistance.
  1. You review documents for grammatical, spelling, or formatting errors to ensure accuracy and professionalism.
What are your suggestions for how you can make improvements
in Administrative Skill?

Excellence

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. You produce high quality work.
  1. You demonstrate the functional or technical skills necessary to do your job.
  1. You keep yourself and others focused on constant improvement.
  1. You are planful and organized.
  1. You take a lot of pride in your work.
What are your suggestions for how you can make improvements
in Excellence?

Empowering Others

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. I support the decisions of others even if those decisions may sometimes lead to mistakes.
  1. You listen to the ideas employees have for solving issues.
  1. You allow employees to make their own decisions.
  1. I value the opinions of others.
  1. You set clear goals for others to accomplish.
What are your suggestions for how you can make improvements
in Empowering Others?

Conflict Management

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. You identify and takes steps to prevent potential confrontations.
  1. I create settlement agreements that are long lasting.
  1. I ensure that the basic needs of each party are satisfied.
  1. I strive to ensure that all basic needs are met, resulting in mutual benefits for both parties.
  1. I achieve mutually acceptable solutions through collaborative efforts by both parties.
What are your suggestions for how you can make improvements
in Conflict Management?

Strategic Insight

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. You understand the Company's strengths and weaknesses and uses this information to create optimal solutions to problems.
  1. I detect possible misalignments between team activities and strategic goals by regularly reviewing outputs against KPIs.
  1. You anticipate business cycles and trends and make adjustments in a timely manner.
  1. You ommunicate with employees to find out their needs.
  1. You allocate proper resources for employee training to meet future needs based on insight into employee skill levels.
What are your suggestions for how you can make improvements
in Strategic Insight?

Entrepreneurship

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. You encourage dynamic growth opportunities.
  1. You are able to adapt the department to changing business demands and climate.
  1. You encourage risk taking for developing potential business opportunities.
  1. You devote a certain amount of time and effort to developing new business opportunities.
  1. You maintain a high level of energy to respond to demands of the job.
What are your suggestions for how you can make improvements
in Entrepreneurship?


  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.