Client Focus - 360 Degree Feedback Survey Sample #6

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between and . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Client Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Obtains feedback to ensure client needs are being met.
Satisfies client needs.
Looks for opportunities that have a positive impact on Clients.
Is pro-active in dealing with clients and addressing their needs.
Forms strong client relationships
Adaptability	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Is proactive and takes steps to prepare for changes in the workplace.
Ability to recognize the potential benefits of change, and create an infrastructure which supports change.
Performs a wide range of tasks, responds to changes in direction and priorities and accepts new challenges, responsibilities, and assignments.
Develops insights and applies innovative solutions to projects and problems.
Is flexible and open minded in dealing with others.
Creativity	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Inspires creativity in their team.
Is creative.
Conceives, implements and evaluates ideas.
Creates a lot of new ideas.
Is creative and inspirational.
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Demonstrates through personal behavior the commitment to high standards of performance.
Constantly enhances product knowledge through experimentation and play.
Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.
Takes initiative for own learning and development.
Actively seeks to learn by asking questions and listening to all store associates.
Co-worker Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Adapts coaching and mentoring approach to meet the style or needs of individuals
Gives others development opportunities through project assignments and increased job responsibilities
Provides ongoing feedback to co-workers on their development progress
Sets and clearly communicates expectations, performance goals, and measurements to others
Administrative Skill	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Implements and uses performance measures.
Takes responsibility for decisions.
Has strong technical/computer skills.
Enthusiastic about taking on challenging projects.
Strong organizational skills to keep the workspace and department in order
Technology Use/Management	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Supports employee training and development initiatives regarding implementation of technology.
Understands and is committed to implementing new technologies.
Uses technology in decision making and problem solving.
Identifies gaps between actual and needed technical competencies and provides recommendations for required training.
Proficient in the use of technical systems and processes.
Safety	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Commits adequate resources toward safety measures.
Develops a sustainable safety culture.
Identifies and addresses safety needs.
Committed to safety in the workplace.
Encourages others to work safely.
Negotiation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Influences others through rational argument and persuasion.
Able to say "no" when necessary to effectively execute business strategy and meet long-term objectives.
Resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
Understands the expectations of other parties in the negotiation.
Able to adapt to changing situations.
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Sustains or achieves a competitive advantage for the organization by analyzing the best practices and lessons learned from other organizations.
Understands their role within the organization.
Looks for opportunities to enhance contributions to the bottom line.
Able to decline a poor strategy by proposing alternate strategies.
Creates plans to develop and promote organizational and area strengths, as well as to address weaknesses.
Planning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Makes plans and follows through.
Anticipates potential challenges, develops plan to overcome them and then carries out the plan.
Works in an organized manner
Anticipates obstacles and ways to overcome them.
Able to look ahead (beyond the present) when addressing the work/needs of the department.

55. Overall, please rate the effectiveness of .
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
56. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
57. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
58. Additional comments, if any for 's assessment.