Client Focus - 360 Degree Feedback Survey Sample #7





360 Feedback Survey

Questionnaires Measuring Client Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

We are requesting your participation in a 360-degree feedback review of several participants in our company's Leadership Development program. We are administering a new web-based survey tool which is designed to gather broad feedback as it relates to core competencies and role responsibilities that are important for the on-going success of our organization. The Leadership Team Members have agreed to participate and are seeking your feedback.

In this regard, you have been selected to provide feedback for the manager listed above. Your feedback is an important part of this manager's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

You will get the chance to evaluate this manager's performance in different areas and share your thoughts through written comments for more detailed feedback. Ensure that your feedback is constructive and helpful.

Sample Result Document:
Sample Results
In responding to the assessment form, please think about your experiences working with this individual during the last twelve (12) months. Your responses will be merged with other people's feedback and presented to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager, unless you indicate otherwise.

You are only being asked to rate 8 competencies. Each competency will have a variety of statements that are grouped by 4 Performance Levels. Click on the level that best describes this individual.

Please ensure that your submission is made between .

Client Focus

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Anticipates potential obstacles to meeting client needs.
  1. Creates customized solutions for the client.
  1. Ensures clients are comfortable with the services provided.
  1. Acts with integrity in all client interactions.
  1. Is committed to the success of the client.
If [Participant Name] were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?

Adaptability

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Is flexible when dealing with changes.
  1. Adjusts plans and procedures.
  1. Able to adapt to changes in technology and processes.
  1. Adapts quickly to new situations.
  1. Develops insights and applies innovative solutions to projects and problems.
If [Participant Name] were to make improvements in Adaptability, what are your suggestions for how he/she can improve this?

Integrity

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Does what was promised.
  1. Establishes relationships of trust, honesty, fairness, and integrity.
  1. Accepts responsibility for mistakes.
  1. Demonstrates honesty and truthfulness at all times.
  1. Demonstrates sincerity in actions with others.
If [Participant Name] were to make improvements in Integrity, what are your suggestions for how he/she can improve this?

Cultural Awareness

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Seeks knowledge and information about other cultures.
  1. Values the diverse perspectives from others.
  1. May advocate for others with different cultural backgrounds.
  1. Encourages a work environment where individual differences are valued.
  1. Maintains an inclusive work environment that maximizes the talents of others in achieving goals.
If [Participant Name] were to make improvements in Cultural Awareness, what are your suggestions for how he/she can improve this?

Supervisory Skills

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Facilitates conversations where each person can be heard.
  1. Adopts a measured approach to resolving workplace issues, ensuring that actions are not taken hastily.
  1. Emphasizes constructive discipline strategies, prioritizing the development and feedback of employees over punitive measures.
  1. Uses the team to its fullest capacity.
  1. Allows employees to make their own decisions.
If [Participant Name] were to make improvements in Supervisory Skills, what are your suggestions for how he/she can improve this?

Persuasion and Influence

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Has excellent influencing/negotiating skills.
  1. Ensures stakeholders are involved in the decision making process.
  1. Attempts to persuade others rather than simply control them.
  1. Seeks to obtain consensus or compromise.
  1. Develops a good rapport with others.
If [Participant Name] were to make improvements in Persuasion and Influence, what are your suggestions for how he/she can improve this?

Innovation

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Implements best practice methods within the Company.
  1. Regularly audits the company's innovation effectiveness.
  1. Challenges existing work processes/products to enhance value.
  1. Investigates all types of innovations.
  1. Encourages a diverse range of ideas and perspectives to cultivate an environment where innovation thrives.
If [Participant Name] were to make improvements in Innovation, what are your suggestions for how he/she can improve this?

Achievement

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Met required benchmarks for the position.
  1. Helps others to improve or meet standards of performance.
  1. Increased revenue for the company.
  1. Follows-up and takes action when goals are not met to ensure better results in the future.
  1. Systematically works to improve the organization
If [Participant Name] were to make improvements in Achievement, what are your suggestions for how he/she can improve this?

Managing Risk

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Adds value to the organization through acceptance of certain risk.
  1. Develops policies to address risk situations in the workplace.
  1. Works effectively to transfers risk.
  1. Develops policies for risk management.
  1. Creates a risk profile for projects and teams.
If [Participant Name] were to make improvements in Managing Risk, what are your suggestions for how he/she can improve this?

Business Acumen

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Applies the knowledge of work processes to influence the achievement of business goals
  1. Establishes key performance indicators (KPIs) to measure progress and success.
  1. Able to align resources to meet the business needs of the company.
  1. Incorporates innovative approaches and being adaptable to change.
  1. Seeks to better understand other areas of the company, including their operations, personnel, and output.
If [Participant Name] were to make improvements in Business Acumen, what are your suggestions for how he/she can improve this?

Vision

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Creates and executes a strategic vision that drives the company's growth forward.
  1. Understands the vision of the Company and promotes it ahead of any self-interests.
  1. Crafts a compelling roadmap for the department's future.
  1. Assigns the vision implementation to team members.
  1. Is a positive influence on employees, encouraging them to take the initiative and be proactive in their roles.
If [Participant Name] were to make improvements in Vision, what are your suggestions for how he/she can improve this?



  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.