hr-survey.com

Client Focus - 360 Degree Feedback Survey Sample #7





360 Feedback Survey

Questionnaires Measuring Client Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

We are requesting your participation in a 360-degree feedback review of several participants in our company's Leadership Development program. We are administering a new web-based survey tool which is designed to gather broad feedback as it relates to core competencies and role responsibilities that are important for the on-going success of our organization. The Leadership Team Members have agreed to participate and are seeking your feedback.

In this regard, you have been selected to provide feedback for the manager listed above. Your feedback is an important part of this manager's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

You will get the chance to evaluate this manager's performance in different areas and share your thoughts through written comments for more detailed feedback. Ensure that your feedback is constructive and helpful.

Sample Result Document:
Sample Results
In responding to the assessment form, please think about your experiences working with this individual during the last twelve (12) months. Your responses will be merged with other people's feedback and presented to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager, unless you indicate otherwise.

You are only being asked to rate 8 competencies. Each competency will have a variety of statements that are grouped by 4 Performance Levels. Click on the level that best describes this individual.

Please ensure that your submission is made between .
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Client Focus

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Provides training to others on how to improve client service.
  1. Identifies opportunities that will enhance the client's experience.
  1. Acts with integrity in all client interactions.
  1. Anticipates client needs.
  1. Tailors solutions to meet the specific needs of each client.
If [Participant Name] were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?

Adaptability

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Responsive to the needs of others.
  1. Able to adapt to changes in technology and processes.
  1. Adjusts plans and procedures.
  1. Able to respond to incidents without stopping the workflow.
  1. Continually trying to improve skills to remain current.
If [Participant Name] were to make improvements in Adaptability, what are your suggestions for how he/she can improve this?

Integrity

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Maintains strong relationships with others.
  1. Demonstrates sincerity in actions with others.
  1. Develops trust and confidence from others.
  1. Protects the integrity and confidentiality of information
  1. Does what was promised.
If [Participant Name] were to make improvements in Integrity, what are your suggestions for how he/she can improve this?

Cultural Awareness

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Understands what customs and etiquette are important for individuals from other cultures.
  1. Is aware of the similarities and differences among and between cultural groups.
  1. Encourages a work environment where individual differences are valued.
  1. Develops skills and attitudes to bridge cultural differences.
  1. Fosters a diverse workforce free from discrimination and harassment.
If [Participant Name] were to make improvements in Cultural Awareness, what are your suggestions for how he/she can improve this?

Supervisory Skills

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Uses metrics and benchmarks established by the department.
  1. Implements disciplinary policy in accordance with the union contract
  1. Provides training on equipment as needed.
  1. Treats all staff equitably.
  1. Meets with employees at the end of the job to debrief them.
If [Participant Name] were to make improvements in Supervisory Skills, what are your suggestions for how he/she can improve this?

Persuasion and Influence

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Able to express own goals and needs.
  1. Persuades others to consider alternative points of view.
  1. Ensures stakeholders are involved in the decision making process.
  1. Attempts to persuade others rather than simply control them.
  1. Seeks to obtain consensus or compromise.
If [Participant Name] were to make improvements in Persuasion and Influence, what are your suggestions for how he/she can improve this?

Innovation

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Cultivates a culture of open communication where all ideas, no matter how unconventional, are welcomed and valued.
  1. Creates a framework to support innovation.
  1. Implements best practice methods within the Company.
  1. Focuses on creating new value for our products/services.
  1. Effective in bringing up new ideas.
If [Participant Name] were to make improvements in Innovation, what are your suggestions for how he/she can improve this?

Achievement

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Sets challenging goals.
  1. Is results oriented.
  1. Takes calculated risks to achieve difficult goals.
  1. Demonstrates a sense of urgency to quickly and accurately solve problems and issues.
  1. Motivated to exceed performance goals.
If [Participant Name] were to make improvements in Achievement, what are your suggestions for how he/she can improve this?

Managing Risk

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Prioritizes risks based on probability of occurrence and possible impact to the company.
  1. Uses data from the purchasing department to anticipate possible supply chain risks.
  1. Is responsible for regulatory, strategic, operational and project risk management.
  1. Identifies what actions the organization is willing to take.
  1. Create continuity plans.
If [Participant Name] were to make improvements in Managing Risk, what are your suggestions for how he/she can improve this?

Business Acumen

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Implements long-term strategic solutions to critical problems.
  1. Formulates business strategies for addressing the Company's important needs.
  1. Understands financial terminology, statements.
  1. Accurately perceives potential risks to the business.
  1. Possesses a clear grasp of the company's financial indicators.
If [Participant Name] were to make improvements in Business Acumen, what are your suggestions for how he/she can improve this?

Vision

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Diagnoses issues and envisions solutions.
  1. Is a positive influence on employees, encouraging them to take the initiative and be proactive in their roles.
  1. Provides a detailed schedule that specifies key milestones and deadlines, guiding the organization step-by-step towards achieving its long-term goals and overall vision.
  1. Establishes a timeline for attainment of the organization's vision.
  1. Creates a timeline to fulfill the organization's vision.
If [Participant Name] were to make improvements in Vision, what are your suggestions for how he/she can improve this?



  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.