Client Focus Comments
Definition: Prioritizing the client's needs, expectations interactions above all else. Understanding and addressing client needs, providing excellent service. Consistently delivering value to clients. A client-focused approach involves fostering a company culture dedicated to enhancing client satisfaction and building strong client relationships.
Collaboration
Trustworthy
Responsible
Client Focus
Customer Focus
Empowering Others
Developing Others
Co-worker Development
Coaching
Partnering/Networking
Conflict Management
Negotiation
Teamwork
Recognition
Others
Survey Questionnaires with Client Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
The statements below can be used in your self-assessment (self-feedback) or performance appraisal as examples to demonstrate your "client focus". Understanding, anticipating and addressing client needs will help you to be responsive to meet their expectations to receive positive feedback. Competence in your client interactions will help you to develop innovative and customized solutions.
Understands Client Needs
- I made sure team members understood the issues faced by the client.
- I identified the most pressing needs of each client.
- I understood the needs of the client.
- I identified the core needs of the client.
- I understood what resources were needed to meet client needs.
- I am aware of the client's needs.
- I made sure client needs were understood by the team members.
- I adapted to changing client needs.
- I thoroughly understood the needs of the client.
- I maintained up-to-date information regarding client products.
Anticipates Client Needs
- I anticipated potential obstacles to meeting client needs.
- I anticipated client needs.
- I anticipated the resources needed to meet the client needs.
- I anticipated problems that the client may encounter.
- I anticipated and proactively resolved issues that the client faced.
Addresses Client Needs
- I am pro-active in dealing with clients and addressing their needs.
- I satisfy client needs.
- I am above average in addressing the needs of the clients.
- I was persistent in solving client issues.
- I prioritized client issues based on urgency.
- I consistently met client's needs.
- I prioritized client issues to tackle the most pressing needs first.
- I helped others in responding to client needs.
- I prioritized the needs and preferences of the client.
Expectations
- I accepted responsibility for ensuring client satisfaction.
- I was aware of expectations from clients.
- I created documents that met the client's specifications.
- I exceeded expectations of the clients.
- I ensured clients' expectations were met or exceeded.
- I was aware of what the client wanted to receive.
- I consistently exceeded client expectations.
Responsive
- I promptly responded to clients.
- I responded to the needs of the client.
- I provided a responsive service that met the needs of clients.
- I was responsive to client needs.
- I was available to respond to client needs.
- I addressed client complaints immediately.
- I followed up with any unanswered questions from the client.
- I adapted to changes proposed by the client.
- I took the initiative in solving difficult client issues.
- Attended to the client's needs in addition to the specific needs of the project.
Committed to Client
- I ensured client commitments and requirements are met or exceeded
- I put client's needs first.
- I was committed to the client's success.
- I fulfill commitments made to clients.
- I was committed to the success of the client.
- I delivered on commitments made to clients.
- I was committed to resolving client issues in a positive way.
- I view client satisfaction as an everyday priority.
- I made client's needs a top priority.
- I made sure my interests were aligned with the client's interests.
- I ensured commitments made to clients were completed to the client's satisfaction.
Feedback
- I obtained feedback to ensure client needs are being met.
- I used feedback from the client to help improve the client's experience.
- I regularly received positive feedback from clients.
- I received good feedback from clients.
- I responded to feedback from clients.
- I gave feedback to the client regularly.
- I received feedback from the client on a weekly basis.
Innovative Solutions
- I created new and innovative products for clients.
- I tailored innovative products for each client.
- I created innovative solutions for the clients.
- I created innovative solutions to meet client needs.
Customizes Solutions
- I helped clients feel they are receiving services tailored specifically to their needs.
- I created customized solutions for the client.
- I built products that met the unique needs of each client.
- I delivered customized solutions for each client.
- I tailored solutions to meet the specific needs of each client.
Competent
- I was competent in handling client cases.
- I created high quality products for the clients.
- I managed client accounts with high degree of competence.
- I delivered high quality products to the client.
- I effectively troubleshoot client issues.
- I was competent in handling difficult clients.
- I was competent in managing client projects.
Positive Interactions
- I looked for opportunities that have a positive impact on Clients.
- Built trust with the client.
- I acted with integrity in all client interactions.
- I exhibited a positive attitude even when dealing with difficult clients.
- Engaged with clients on multiple levels.
- I treated clients with courtesy and respect.
- I handled difficult clients.
- I promoted, implemented, maintained and enhanced relationships with clients.
- I focused on maintaining good relationships with clients.
Services
- I ensured clients were comfortable with the services provided.
- I provided a high level of service to clients.
- I created an environment that enabled clients to receive excellent service.
- I focused on providing excellent client service.
- I was consistent in services provided to clients.
- I provided excellent service to clients.
- I help clients to feel satisfied with our work/services.
Communication
- I actively listensed to concerns from clients.
- I am honest in all communication with the clients.
- I kept the client informed of all progress.
- I documented client interactions.
- I am transparent in all communications with the client.
- I have excellent communication with clients.
- I interacted with clients to define roles, expectations, and responsibilities.
Strong Relationships
- I maintained strong relationships with clients.
- I formed strong client relationships
- I built long term relationships with clients.
- I met with clients on a regular basis.
- I set an example for excellent client relations.
Continuous Improvement
- I focused on improving client services.
- I identified opportunities that enhanced the client's experience.
- I used client feedback to help improve products and services.
- I provided training to others on how to improve client service.
- I used feedback from clients to help improve services.
Focus
- I focused on the unique needs of each client.
- I demonstrated a commitment to client focus.
- I consistently demonstrated a client focus.
- My activities reflected a strong focus on the client relationship.
- I supported client focused policies and procedures.
- I fostered an environment that supports strong client focus.
- I focused the department on meeting requirements of clients.