HR-Survey > Competency Model > Client Focus

Questionnaire Items Measuring Client Focus

Definition: Client focus is the ability to understand, anticipate, and address client needs while maintaining responsiveness and accountability to ensure satisfaction. It involves delivering innovative and customized solutions, fostering strong relationships through active communication, and continuously improving services to enhance the client experience. A client-focused approach builds trust, ensures positive interactions, and demonstrates long-term commitment by consistently adapting to evolving expectations and providing high-quality service.

Client Focus skills help improve performance of employees. A few of the main components of client focus skills include:

Improves Communication and Responsiveness: Employees who prioritize client needs actively listen, provide clear responses, and deliver timely solutions, fostering trust and satisfaction.
Encourages Problem-Solving and Innovation: A client-focused approach drives employees to find creative solutions, tailor services, and continuously improve offerings to meet evolving expectations.
Strengthens Collaboration and Relationship-Building: Employees who focus on client needs develop stronger partnerships, enhance teamwork, and create meaningful long-term relationships.
Boosts Accountability and Reliability: Prioritizing client focus reinforces a commitment to high-quality service, ensuring employees take ownership of their responsibilities and follow through on commitments.
Enhances Adaptability and Growth: Employees who actively address client feedback learn to adapt, refine their skills, and improve their ability to navigate diverse business environments effectively.

Client Focus empowers managers to build strong relationships with clients by actively listening, anticipating needs, and delivering tailored solutions that drive satisfaction and loyalty. It enables them to maintain responsiveness and accountability, ensuring clients receive high-quality service that consistently exceeds expectations. By continuously improving processes, fostering trust, and adapting to evolving demands, managers create a client-centric culture that strengthens engagement, enhances reputation, and drives long-term success.

People Skills

Interpersonal Skills
Collaboration
Trustworthy
Responsible
Client Focus
Customer Focus
Empowering Others
Developing Others
Co-worker Development
Coaching
Partnering/Networking
Conflict Management
Negotiation
Teamwork
Recognition
Others

Questionnaires Measuring Client Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)

360-Degree Feedback Questionnaire Items

Client Focus is a core competency for managers because it enables them to build strong relationships, anticipate client needs, and deliver high-quality, personalized solutions that foster long-term loyalty. Managers who excel in Client Focus ensure clear, responsive communication, driving trust and positive interactions with customers while aligning business strategies with evolving expectations. Their ability to actively listen, address concerns, and adapt services to meet client demands strengthens company reputation and overall satisfaction.

Beyond external relationships, Client Focus also enhances internal collaboration by encouraging employees to prioritize customer needs, improve service delivery, and maintain accountability. Managers who champion this competency empower their teams to innovate, refine processes, and proactively solve problems, ensuring that client experiences remain seamless and impactful. As organizations navigate competitive markets, managers who integrate Client Focus into their leadership style drive continuous improvement, build trust, and position the company for sustained success.

Understands Client Needs

Understands Client Needs focuses on actively identifying, comprehending, and adapting to client requirements to ensure satisfaction. This dimension highlights recognizing core needs, staying informed about client products, ensuring team alignment, and maintaining responsiveness to evolving demands. It prioritizes awareness and adaptability, ensuring that solutions are developed based on a deep understanding of client expectations.

Thoroughly understands the needs of the client.
Makes sure team members understand the issues faced by the client.
Maintains up-to-date information regarding client products.
Understands the needs of the client.
Makes sure client needs are understood by the team members.
Adapts to changing client needs.
Understands what resources are needed to meet client needs.
Is aware of the client's needs.
Identifies the core needs of the client.
Identifies the most pressing needs of each client.

Anticipates Client Needs

Anticipates Client Needs emphasizes proactively foreseeing challenges, identifying potential obstacles, and resolving issues before they arise. This dimension centers on predicting upcoming needs, addressing concerns before they escalate, and preparing resources in advance to meet future requirements. It prioritizes foresight and preemptive action, ensuring that clients receive seamless service and solutions before they even recognize a need.

Anticipates and proactively resolves issues that the client may face.
Anticipates problems that the client may encounter.
Anticipates client needs.
Anticipates resources needed to meet the client needs.
Anticipates potential obstacles to meeting client needs.

Addresses Client Needs

Addresses Client Needs focuses on actively recognizing and resolving client concerns, prioritizing urgent issues, and taking a proactive approach to meeting expectations. This dimension highlights persistence in solving problems, identifying pressing needs, and ensuring that clients receive timely and effective support. It prioritizes problem-solving and responsiveness, ensuring that client requests and concerns are efficiently handled.

Is pro-active in dealing with clients and addressing their needs.
Satisfies client needs.
Is above average in addressing the needs of the clients.
Prioritizes client issues to tackle the most pressing needs first.
Helps others in responding to client needs.
Prioritizes client issues based on urgency.
Prioritizes the needs and preferences of the client.
Persistent in solving client issues.
Consistently meets client's needs.

Expectations

Expectations focuses on understanding, meeting, and exceeding client expectations by delivering high-quality work and ensuring satisfaction. This dimension highlights being aware of what clients need, ensuring their expectations are met or surpassed, producing work that aligns with their specifications, and taking responsibility for achieving excellence. It prioritizes proactive quality assurance, ensuring that clients receive exceptional service without needing to request adjustments.

Accepts responsibility for ensuring client satisfaction.
Is aware of what the client wants to receive.
Exceeds expectations of the clients.
Ensures clients' expectations are met or exceeded.
Creates documents that meet the client's specifications.
Is aware of expectations from clients.
Consistently exceeds client expectations.

Responsive

Responsive emphasizes quickly addressing client needs, adapting to changes, resolving complaints, and ensuring continuous engagement throughout the service process. This dimension centers on prompt follow-ups, availability, flexibility, and taking initiative when problems arise. It prioritizes agility and attentiveness, ensuring that clients feel heard and supported in real time.

Addresses client complaints immediately.
Provides a responsive service that meets the needs of clients.
Adapts to changes proposed by the client.
Responds to the needs of the client.
Takes the initiative in solving difficult client issues.
Follows up with any unanswered questions from the client.
Promptly responds to clients.
Is available to respond to client needs.
Responsive to client needs.
Attends to the client's needs in addition to the specific needs of the project.

Committed to Client

Committed to Client emphasizes long-term dedication to client success, fulfilling promises, and aligning actions with client interests and priorities. This dimension centers on ensuring that commitments are met, viewing client satisfaction as an ongoing priority, and making sure client needs are fully integrated into business goals. It prioritizes loyalty and follow-through, ensuring that clients feel valued and supported beyond immediate issue resolution.

Ensures client commitments and requirements are met or exceeded
Delivers on commitments made to clients.
Makes sure their interests are aligned with the client's interests.
Fulfills commitments made to clients.
Is committed to resolving client issues in a positive way.
Is committed to the client's success.
Views client satisfaction as an everyday priority.
Makes client's needs a top priority.
Ensures commitments made to clients are completed to the client's satisfaction.
Is committed to the success of the client.
Puts client's needs first.

Feedback

Feedback focuses on gathering, analyzing, and responding to client input to continuously improve services and meet expectations. This dimension highlights obtaining regular feedback, incorporating suggestions into improvements, ensuring client needs are met, and using feedback as a tool for refining the client experience. It prioritizes responsiveness and improvement, ensuring that clients feel heard and their concerns are addressed effectively.

Obtains feedback to ensure client needs are being met.
Has received good feedback from clients.
Responds to feedback from clients.
Uses feedback from the client to help improve the client's experience.
Gives feedback to the client regularly.
Regularly receives positive feedback from clients.
Gets feedback from the client on a weekly basis.

Innovative Solutions

Innovative Solutions focuses on developing new, forward-thinking products or services that push boundaries and introduce fresh approaches to meet client needs. This dimension highlights originality, breakthrough thinking, and pioneering solutions that may redefine industry standards or enhance efficiency in novel ways. It prioritizes creativity and advancement, ensuring that clients receive cutting-edge solutions that go beyond conventional offerings.

Creates innovative solutions to meet client needs.
Creates innovative solutions for the clients.
Creates new and innovative products for clients.
Tailors innovative products for each client.

Customizes Solutions

Customizes Solutions emphasizes tailoring products or services specifically to fit the unique requirements of each client. This dimension centers on adapting solutions to individual preferences, refining details to meet specific needs, and ensuring clients feel their requests are precisely addressed. It prioritizes personalization and adaptability, ensuring that every solution is uniquely suited to the client rather than a one-size-fits-all approach.

Delivers customized solutions for each client.
Creates customized solutions for the client.
Helps clients feel they are receiving services tailored specifically to their needs.
Builds products that meet the unique needs of each client.
Tailors solutions to meet the specific needs of each client.

Competent

Competent focuses on expertise, skill, and effectiveness in managing client projects, delivering quality products, and resolving client issues efficiently. This dimension highlights troubleshooting problems, ensuring high standards in products and services, and demonstrating proficiency in handling client cases. It prioritizes technical skill and reliability, ensuring clients receive competent and well-executed solutions.

Manages client accounts with high degree of competence.
Is competent in handling difficult clients.
Creates high quality products for the clients.
Is competent in handling client cases.
Effectively troubleshoots client issues.
Competent in managing client projects.
Delivers high quality products to the client.

Positive Interactions

Positive Interactions emphasizes building trust, maintaining respectful and professional engagement, and fostering long-term relationships through meaningful client interactions. This dimension centers on handling difficult situations with grace, acting with integrity, promoting trust, and ensuring that every client experience is supportive and beneficial. It prioritizes relationship-building and professionalism, ensuring that clients feel valued and respected in all interactions.

Looks for opportunities that have a positive impact on Clients.
Builds trust with the client.
Able to handle difficult clients.
Treats clients with courtesy and respect.
Exhibits a positive attitude even when dealing with difficult clients.
Acts with integrity in all client interactions.
Engages with clients on multiple levels.
Focuses on maintaining good relationships with clients.
Promotes, implements, maintains and enhances relationships with clients.

Services

Services focuses on providing high-quality, reliable, and consistent client service to ensure satisfaction and comfort. This dimension highlights maintaining excellence, ensuring consistency in service delivery, creating an environment where clients feel valued, and making sure their needs are met with professionalism. It prioritizes execution and reliability, ensuring that clients always receive a high level of service tailored to their expectations.

Focuses on providing excellent client service.
Is consistent in services provided to clients.
Creates an environment that enables clients to receive excellent service.
Provides a high level of service to clients.
Ensures clients are comfortable with the services provided.
Provides excellent service to clients.
Helps clients to feel satisfied with our work/services.

Communication

Communication focuses on actively exchanging information with clients, ensuring transparency, and keeping them informed throughout interactions and processes. This dimension highlights listening to client concerns, documenting interactions, maintaining honesty, and defining clear roles and expectations. It prioritizes clarity and responsiveness, ensuring that clients always feel heard, understood, and engaged through open dialogue.

Documents client interactions.
Has excellent communication with clients.
Actively listens to concerns from clients.
Is honest in all communication with the clients.
Transparent in all communications with the client.
Keeps the client informed of all progress.
Interacts with clients to define roles, expectations, and responsibilities.

Strong Relationships

Strong Relationships emphasizes building and maintaining meaningful, long-term connections with clients to foster trust and loyalty. This dimension centers on forming relationships, engaging regularly with clients, and creating a positive experience through ongoing interactions. It prioritizes trust-building and relationship management, ensuring that clients feel valued and supported beyond just the technical execution of services.

Forms strong client relationships
Maintains strong relationships with clients.
Meets with clients on a regular basis.
Sets an example for excellent client relations.
Builds long term relationships with clients.

Continuous Improvement

Continuous Improvement emphasizes enhancing and evolving client services through training, feedback, and innovation. This dimension centers on identifying areas for growth, implementing improvements, responding to client feedback, and refining services to maximize satisfaction over time. It prioritizes progress and adaptation, ensuring that services continue to evolve to meet changing client needs.

Uses feedback from clients to help improve services.
Identifies opportunities that will enhance the client's experience.
Is focused on improving client services.
Uses client feedback to help improve products and services.
Provides training to others on how to improve client service.

Focus

Focus emphasizes dedication to prioritizing client needs, shaping policies around their expectations, and fostering an environment where customer satisfaction is a core principle. This dimension centers on maintaining an unwavering commitment to client relationships, supporting client-oriented procedures, and ensuring departmental activities align with meeting customer requirements. It prioritizes long-term dedication and strategic alignment, ensuring that client-centric practices are deeply embedded in decision-making and operations.

Focuses on the unique needs of each client.
Consistently demonstrates a client focus.
Demonstrates a commitment to client focus.
Their activities reflect a strong focus on the client relationship.
Fosters an environment that supports strong client focus.
Supports client focused policies and procedures.
Focuses the department on meeting requirements of clients.

Employee Opinion Survey Items

Client Focus strengthens businesses and departments by enhancing customer satisfaction, building lasting relationships, and driving long-term success. When organizations prioritize understanding and addressing client needs, they foster trust and loyalty, leading to repeat business and positive referrals. Strong client-centric strategies also encourage responsiveness, ensuring that departments deliver high-quality, customized solutions while continuously improving services to adapt to evolving expectations.

Beyond direct customer interactions, Client Focus improves internal collaboration by aligning teams around a shared commitment to excellence and innovation. Employees who actively listen, anticipate concerns, and refine processes based on client feedback contribute to smoother workflows, better communication, and optimized service delivery. By maintaining accountability and adapting to market shifts, businesses strengthen their reputation, increase efficiency, and differentiate themselves from competitors, positioning themselves as industry leaders.

Understands Client Needs

Understands Client Needs focuses on actively identifying, analyzing, and responding to client requirements to ensure their immediate and evolving needs are met. This dimension highlights staying informed, ensuring team awareness, adapting to changes, and proactively understanding the client's core priorities. It prioritizes responsiveness and comprehension, ensuring the business aligns its actions with current client expectations.

Coworkers in my department identify the core needs of the client.
Our department understands the needs of clients.
My manager maintains up-to-date information regarding client products.
The project manager understands what resources are needed to meet client needs.
Managers make sure client needs are understood by the team members.
My team leader makes sure team members understand the issues faced by clients.
Our department identifies the most pressing needs of each client.
My division is aware of the client's needs.
Our department adapts to changing client needs.
My team understands the needs of the client.

Anticipates Client Needs

Anticipates Client Needs emphasizes proactively predicting challenges, identifying potential roadblocks, and preparing solutions before clients even recognize the need themselves. This dimension centers on forecasting future requirements, resolving issues before they arise, and allocating resources in advance. It prioritizes foresight and strategic preparation, ensuring clients receive seamless support and solutions without needing to request them.

Our department anticipates resources needed to meet clients needs.
The supervisor anticipates and proactively resolves issues that clients face.
My manager is good at anticipating problems that the client may encounter.
The project manager anticipates potential obstacles to meeting client needs and takes necessary actions.
Our department anticipates client needs.

Addresses Client Needs

Addresses Client Needs focuses on actively recognizing, prioritizing, and responding to client concerns to ensure their specific needs are met in a timely and effective manner. This dimension highlights persistence in solving problems, adjusting to urgent priorities, and ensuring a proactive approach to addressing client requests. It prioritizes problem-solving and responsiveness, ensuring that teams effectively manage and resolve client concerns.

My manager is persistent in solving client issues.
Our team meets client's needs.
I am able to prioritize the needs and preferences of the client.
My team leader prioritizes client issues to tackle the most pressing needs first.
My department helps others in responding to client needs.
I can satisfy client needs.
Our department prioritizes client issues based on urgency.
My supervisor is very good in addressing the needs of clients.
Supervisors are pro-active in dealing with clients and addressing their needs.

Expectations

Expectations emphasizes understanding, meeting, and surpassing what clients anticipate from services or products. This dimension centers on aligning deliverables with client specifications, ensuring satisfaction, and exceeding expectations through high-quality results. It prioritizes standards and accountability, ensuring that clients receive more than they expect and are continuously impressed by service excellence.

My team accepts responsibility for ensuring client satisfaction.
My team creates useful documents that meet the client's specifications.
Our manager exceeds expectations of the clients.
This company ensures clients' expectations are met or exceeded.
My department is aware of what clients want to receive.
Our department exceeds client expectations.
Associates are aware of expectations from clients.

Responsive

Responsive emphasizes reacting quickly and efficiently to client requests, concerns, and changes to ensure immediate satisfaction. This dimension centers on addressing client inquiries, resolving complaints promptly, adapting to evolving needs, and following up on unresolved matters. It prioritizes agility and attentiveness, ensuring that clients feel heard, valued, and supported in real time.

The team leader is responsive to client needs.
My team provides a responsive service that meets the needs of clients.
Our team adapts to changes proposed by the client.
Our department responds to the needs of the client.
My manager takes the initiative in solving difficult client issues.
Associates follow up with any unanswered question from the client.
My department attends to the client's needs in addition to the specific needs of the project.
My department addresses client complaints immediately.
Colleagues regularly respond to client requests.
Coworkers in my department are available to respond to client needs.

Committed to Client

Committed to Client focuses on dedication to ensuring client satisfaction, meeting their needs, and following through on promises. This dimension highlights making client interests a top priority, fulfilling commitments, aligning efforts with client success, and ensuring positive resolutions to issues. It prioritizes loyalty and reliability, ensuring that clients feel valued and supported through consistent actions.

Colleagues make sure their interests are aligned with the client's interests.
Managers deliver on commitments made to clients.
My team ensures that the commitments made to clients are completed to the client's satisfaction.
Coworkers in my department view client satisfaction as an everyday priority.
My team leader ensures client commitments and requirements are met or exceeded.
Associates are committed to resolving client issues in a positive way.
Coworkers put client's need first.
Our manager is committed to the client's success.
Leaders here are committed to the success of the client.
Our department fulfills commitments made to clients.
My manager makes client's needs a top priority.

Feedback

Feedback focuses on gathering, analyzing, and using client input to continuously refine services and enhance client experiences. This dimension highlights obtaining feedback regularly, using it to improve products or services, ensuring client needs are met, and responding constructively. It prioritizes responsiveness and improvement, ensuring that clients feel heard and that their input directly contributes to service enhancements.

Leaders obtain feedback to ensure client need are being met.
Coworkers in my department receive positive feedback from clients.
My department gives feedback to the client regularly.
I am able to use feedback from the client to help improve the client's experience.
Our department gets feedback from the client on a weekly basis.
Managers have received good feedback from clients.
Colleagues respond to feedback from clients.

Innovative Solutions

Innovative Solutions focuses on developing original, forward-thinking products and approaches that introduce fresh ideas and enhance efficiency. This dimension highlights creating entirely new solutions, pushing boundaries, and pioneering advancements that may redefine industry standards. It prioritizes creativity and breakthrough thinking, ensuring that clients receive cutting-edge services rather than conventional offerings.

My department creates innovative solutions for the clients.
Coworkers in my department create new and innovative products for clients.
I can tailor innovative products for each client.
Our manager creates innovative solutions to meet client needs.

Customizes Solutions

Customizes Solutions emphasizes tailoring services or products specifically to meet individual client needs and preferences. This dimension centers on adapting solutions to fit unique requirements, refining details to ensure personalization, and making sure clients feel their expectations are directly addressed. It prioritizes precision and adaptability, ensuring each client receives solutions uniquely suited to them rather than a generalized approach.

Colleagues help clients feel they are receiving service tailored specifically to their needs.
Our department creates customized solutions for the client.
Employees in my department deliver customized solutions for each client.
My department builds products that meet the unique needs of each client.
Coworkers tailor solutions to meet the specific need of each client.

Competent

Competent emphasizes the expertise, skill, and effectiveness of individuals in handling client projects, troubleshooting issues, and managing accounts with precision. This dimension centers on demonstrating proficiency in resolving client concerns, delivering high-quality products, and maintaining a strong technical grasp of client needs. It prioritizes capability and problem-solving, ensuring that clients receive well-executed and professionally managed solutions.

Employees in my department are competent in handling difficult clients.
Employees are competent in handling client cases.
The department head is competent in managing client projects.
Coworkers manage client accounts with high degree of competence.
My manager delivers high quality products to the client.
I am able to troubleshoot client issues.
Our department creates high quality products for the clients.

Positive Interactions

Positive Interactions focuses on ensuring every client interaction is handled with professionalism, integrity, and a positive attitude to enhance client engagement. This dimension highlights treating clients with respect, maintaining an uplifting approach even in challenging situations, and fostering trust through daily interactions. It prioritizes engagement and approachability, ensuring that clients feel valued and respected in all exchanges.

Our manager builds trust with clients.
Colleagues engage with clients on multiple levels.
I exhibit a positive attitude even when dealing with difficult clients.
My manager looks for opportunities that have a positive impact on clients.
My team promotes, implements, maintains and enhances relationships with clients.
Managers act with integrity in all client interactions.
Our department treats clients with courtesy and respect.
Our department focuses on maintaining good relationships with clients.
The project manager is able to handle difficult clients.

Services

Services focuses on ensuring a consistent, high-quality client experience by providing reliable and supportive service that meets or exceeds expectations. This dimension highlights creating an environment where clients feel comfortable, delivering excellence in service interactions, and maintaining a strong emphasis on customer satisfaction. It prioritizes consistency and client experience, ensuring that services are dependable and foster positive relationships.

Our department ensures clients are comfortable with the services provided.
Our team provides a high level of service to clients.
My supervisor creates an environment that enables clients to receive excellent service.
My division provides excellent service to clients.
My team focuses on providing excellent client service.
Associates are consistent in services provided to clients.
The members of my team help clients to feel satisfied with our work/services.

Communication

Communication emphasizes maintaining open, transparent, and informative interactions with clients to keep them engaged and well-informed. This dimension centers on keeping clients updated on progress, fostering honesty in conversations, actively listening to concerns, and defining expectations clearly. It prioritizes clarity and trust, ensuring that clients feel secure and confident in their relationship with the organization.

My department has excellent communication with clients.
The supervisor listens to concerns from clients.
My manager documents client interactions.
The team leader interacts with clients to define roles, expectations, and responsibilities.
My department is transparent in all communications with the client.
Employees keep the client informed of all progress.
My supervisor is honest in all communication with the clients.

Strong Relationships

Strong Relationships emphasizes long-term connection-building, fostering trust over time, and ensuring consistent engagement with clients beyond individual interactions. This dimension centers on maintaining ongoing relationships, setting an example for excellent client relations, and regularly meeting with clients to strengthen loyalty. It prioritizes relationship continuity and deep trust, ensuring that clients see a dependable and lasting partnership rather than isolated positive encounters.

Leaders set an example for excellent client relations.
Coworkers in my department form strong client relationships.
My team builds long term relationships with clients.
My manager maintains strong relationships with clients.
Employees in my department meet with clients on a regular basis.

Continuous Improvement

Continuous Improvement emphasizes actively refining and enhancing client services based on feedback, training, and strategic development. This dimension centers on identifying ways to improve client experiences, implementing feedback-driven changes, and ensuring services evolve to meet changing expectations. It prioritizes growth and adaptability, ensuring that client-focused practices continuously improve over time.

My supervisor is focused on improving client services.
My department identifies opportunities that will enhance the client's experience.
Team members use client feedback to help improve products and services.
My department uses feedback from clients to help improve services.
Our department provides training to others on how to improve client service.

Focus

Focus is about maintaining an unwavering priority on client needs, ensuring policies, strategies, and interactions are shaped around fostering strong relationships and meeting expectations. This dimension highlights commitment to customer satisfaction, embedding client-centric values into processes, and ensuring that every action is designed to align with client priorities. It prioritizes dedication and alignment, ensuring that client focus remains central in decision-making and organizational practices.

My manager focuses on the unique needs of each client.
Coworkers in my department demonstrate a client focus.
The supervisor supports client focused policies and procedures.
Managers foster an environment that support strong client focus.
The project leader focuses the department on meeting requirements of clients.
Coworkers demonstrate a commitment to client focus.
Managers emphasize a strong focus on the client relationship.

Self-Assessment Items

Understands Client Needs

I make sure team members understand the issues faced by the client.
You are aware of the client's needs.
I make sure client needs are understood by the team members.
You identify the most pressing needs of each client.
You understand the needs of the client.
You thoroughly understand the needs of the client.
You adapt to changing client needs.
I identify the core needs of the client.
I maintain up-to-date information regarding client products.
I understand what resources are needed to meet client needs.

Anticipates Client Needs

You anticipate problems that the client may encounter.
You anticipate potential obstacles to meeting client needs.
I anticipate the resources needed to meet the client needs.
You anticipate and proactively resolve issues that the client may face.
You anticipate client needs.

Addresses Client Needs

You are pro-active in dealing with clients and addressing your needs.
You satisfy client needs.
You prioritize the needs and preferences of the client.
I am persistent in solving client issues.
You prioritize client issues to tackle the most pressing needs first.
I prioritize client issues based on urgency.
I consistently meet client's needs.
You are above average in addressing the needs of the clients.
You help others in responding to client needs.

Expectations

You consistently exceed client expectations.
I exceed expectations of the clients.
I create documents that meet the client's specifications.
You ensure clients' expectations are met or exceeded.
I am aware of expectations from clients.
You are aware of what the client wants to receive.
I accept responsibility for ensuring client satisfaction.

Responsive

I respond to the needs of the client.
You address client complaints immediately.
You adapt to changes proposed by the client.
You follow up with any unanswered questions from the client.
I provide a responsive service that meets the needs of clients.
I am responsive to client needs.
I take the initiative in solving difficult client issues.
I am available to respond to client needs.
I promptly respond to clients.
You attend to the client's needs in addition to the specific needs of the project.

Committed to Client

You ensure client commitments and requirements are met or exceeded
I fulfill commitments made to clients.
You make sure your interests are aligned with the client's interests.
You make client's needs a top priority.
You view client satisfaction as an everyday priority.
I am committed to the client's success.
You deliver on commitments made to clients.
I am committed to the success of the client.
I ensure that commitments made to clients are completed to the client's satisfaction.
I am committed to resolving client issues in a positive way.
You put client's needs first.

Feedback

You obtain feedback to ensure client needs are being met.
You give feedback to the client regularly.
I respond to feedback from clients.
You use feedback from the client to help improve the client's experience.
You received good feedback from clients.
I regularly received positive feedback from clients.
You get feedback from the client on a weekly basis.

Innovative Solutions

I tailor innovative products for each client.
You create innovative solutions to meet client needs.
You create innovative solutions for the clients.
I create new and innovative products for clients.

Customizes Solutions

I build products that meet the unique needs of each client.
You help clients feel they are receiving services tailored specifically to their needs.
I tailor solutions to meet the specific needs of each client.
I deliver customized solutions for each client.
You create customized solutions for the client.

Competent

You deliver high quality products to the client.
You effectively troubleshoot client issues.
You manage client accounts with high degree of competence.
I am competent in handling difficult clients.
You create high quality products for the clients.
I am competent in managing client projects.
I am competent in handling client cases.

Positive Interactions

You look for opportunities that have a positive impact on Clients.
You are able to handle difficult clients.
I act with integrity in all client interactions.
You engage with clients on multiple levels.
I exhibit a positive attitude even when dealing with difficult clients.
You treat clients with courtesy and respect.
You build trust with the client.
You focus on maintaining good relationships with clients.
You promote, implement, maintain and enhances relationships with clients.

Services

You provide excellent service to clients.
I am consistent in services provided to clients.
You ensure clients are comfortable with the services provided.
You provide a high level of service to clients.
You focus on providing excellent client service.
I create an environment that enables clients to receive excellent service.
You help clients to feel satisfied with our work/services.

Communication

You are honest in all communication with the clients.
You have excellent communication with clients.
I am transparent in all communications with the client.
I actively listen to concerns from clients.
I keep the client informed of all progress.
You document client interactions.
You interact with clients to define roles, expectations, and responsibilities.

Strong Relationships

You form strong client relationships
You maintain strong relationships with clients.
You set an example for excellent client relations.
I meet with clients on a regular basis.
I build long term relationships with clients.

Continuous Improvement

I am focused on improving client services.
I provide training to others on how to improve client service.
I identify opportunities that enhance the client's experience.
You use client feedback to help improve products and services.
You use feedback from clients to help improve services.

Focus

I foster an environment that supports strong client focus.
You demonstrate a commitment to client focus.
I support client focused policies and procedures.
Your activities reflect a strong focus on the client relationship.
You focus on the unique needs of each client.
You consistently demonstrate a client focus.
You focus the department on meeting requirements of clients.

Questionnaire Items Measuring Client Focus

360-Degree Feedback Questionnaire Items

Employee Opinion Survey Items

Self-Assessment Items

Job Interview Questions