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Competency: Supervisory Skills

Definition: Supervisors can create and sustain an engaging work environment; inspire and foster creativity, trust, and a positive workplace climate; make decisions and allocate resources; enforce discipline and conduct performance reviews. This is done by delegating tasks, resolving personnel issues, coordinating schedules and timelines, establishing good rapport with employees.
Leadership Skills
Leadership
Management
Establishing Focus/Direction
Managing Performance
Supervisory Skills
Persuasion and Influence
Project Management
Delegation
Performance
Questionnaires Measuring Supervisory Skills:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
What are Supervisory Skills?
Supervisory skills help coordinate the work of others. These skills include delegation, empowerment, coaching and development. Supervisors need to be good communicators, make important decisions, resolve conflicts and lead by example. Another important aspect of supervision is holding employees accountable for their work, to enforce discipline if necessary, and to evaluate performance of the employees.
What questions can be included on a survey to measure supervisory skills?
The questionnaire items below will measure supervisory skills. These questions are grouped into different facets of supervisory skills. When creating a 360-degree or other performance assessment, try to select one or two items from each group.


Delegation and Empowerment


Coaching and Development


Communication


Decision Making


Interpersonal


Accountability


Disciplinary


Performance Management


Feedback


Rewards and Recognition


Conflict Resolution


Self-Control


Teamwork


Leads by Example


Exemplary