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Performance - Competency

360-Feedback questions that measure Performance

• Works effectively in the department.
• Encourages others to increase their job performance.
• Meets deadlines consistently, even when workload or conditions intensify.
• Elevates performance when the situation demands exceptional effort.
• Pushes through obstacles with determination rather than slowing down.
• Completes work on time even when workload increases or conditions change.
• Works independently and keeps projects moving without needing constant guidance.
• Takes initiative to keep tasks moving without waiting for direction.
• Keeps energy and enthusiasm high, even during long or demanding projects.
• Takes action to create conditions where the team can operate at peak effectiveness?
• Achieves results by staying disciplined and solution-focused.
• Manages workload with minimal oversight while maintaining high standards.
• Uses high-pressure moments to sharpen focus and accelerate execution.

• Delivers work as promised, even when juggling multiple priorities.
• Shows persistence and determination when progress is slow or obstacles arise.
• Maintains steady productivity across busy, slow, or unpredictable periods.
• Demonstrates consistent effort regardless of external pressures.
• Consistently completes tasks on time and meets commitments without reminders.
• Remains dependable and steady even when facing personal stress, fatigue, or competing demands.
• Follows through reliably without needing reminders or close supervision.
• Demonstrates disciplined work habits that support sustained high performance.
• Shows up prepared and ready to work every day, regardless of circumstances.
• Follows through on responsibilities from start to finish with minimal oversight.
• Maintains high quality even when deadlines are tight or conditions difficult.
• Demonstrates steadiness and reliability when timelines tighten.
• Remains reliable and steady during high-pressure periods or unexpected disruptions.

• Sets and establishes performance goals.
• Pays attention to detail and ensures accuracy before submitting work.
• Holds employees to the same standards in crisis as in calm periods.
• Sustains performance expectations despite uncertainty, ambiguity, or rapidly shifting priorities.
• Sets standards for performance.
• Delivers consistent, high-quality results even when operating under intense deadlines or constraints.
• Produces work that requires little to no rework due to strong personal standards.
• Consistently delivers high-quality work regardless of challenges.
• Establishes performance expectations that can be objectively evaluated.
• Holds themselves to the same performance standards they expect from others.
• Maintains high standards even when facing tight deadlines or shifting priorities.
• Sets performance objectives and standards.
• Demonstrates consistent reliability that others can count on.
• Defines clear performance targets so employees understand what success looks like.

• Uses creativity and resourcefulness to overcome roadblocks.
• Identifies barriers quickly and adapts strategies to move forward.
• Navigates constraints to achieve strong results.
• Maintains progress by rethinking approaches when faced with constraints.
• Turns challenges into workable solutions.
• Overcomes situational constraints and challenges.
• Works effectively despite obstacles or limitations.
• Turns difficult conditions into catalysts for decisive action and forward movement.
• Rethinks approach when faced with constraints.
• Identifies and eliminates barriers that slow the team down.
• Enables the team to operate at peak effectiveness by removing obstacles and clarifying direction.

• Ensures goals are met by proactively addressing emerging issues.
• Anticipates next steps and prepares for them proactively.
• Builds safeguards into plans so unexpected issues don't slow the team down.
• Builds in buffer time to manage unexpected issues without compromising quality.
• Prepares in advance for upcoming deadlines, meetings, or deliverables.
• Identifies potential delays early and adjusts plans to stay on schedule.
• Identifies high-value tasks and focuses attention on what matters most.
• Identifies what needs to be done and takes action without waiting to be asked.
• Anticipates risks and prepares the team to stay on track.
• Proactively anticipates barriers to meeting goals and takes early action to prevent delays.
• Sequences work logically to ensure critical deadlines are met.
• Sustains performance by anticipating and mitigating obstacles.

• Keeps work moving forward despite interruptions or shifting priorities.
• Responds constructively to unexpected issues and keeps momentum.
• Persists through setbacks without lowering expectations.
• Stays focused and productive even when tasks are tedious or challenging.
• Delivers outcomes even when conditions are difficult.
• Perseveres through setbacks to maintain performance.
• Performs consistently in environments where others may falter.
• Stays focused and efficient during high-demand periods.
• Keeps the organization moving forward even when external conditions are volatile.
• Remains productive by adjusting plans when circumstances shift.
• Demonstrates determination and follow-through despite competing demands.

• Effective in performing his/her job.
• Able to organize work.
• Effectively organizes resources and plans.
• Has great overall performance.
• Works well in this position.
• Able to learn important aspects of the job quickly.
• Displays organizational savvy; knows who to contact in order to get things done.
• Understands all aspects of the job.
• Understands how to do the job well.
• Acquires relevant job knowledge easily.

• Delegates higher-impact tasks to build confidence, judgment, and independence.
• Ensures each team member has clear ownership of specific outcomes.
• Provides employees with ownership of work streams that require sustained accountability.
• Distributes responsibilities in a way that maximizes team strengths and capacity.
• Assigns responsibilities that directly support departmental goals and performance metrics.
• Assigns specific responsibilities to individuals on the team.
• Assigns responsibilities that ensure critical tasks are handled by the most capable individuals.
• Balances workload by reallocating responsibilities when priorities shift.

• Provides opportunities for employees to demonstrate capability in new or demanding areas.
• Recognizes and rewards employees who take initiative to expand their contributions.
• Assigns stretch tasks that help employees grow beyond their current role.
• Supports employees who volunteer for challenging assignments or new roles.
• Uses increased responsibility to prepare employees for future leadership roles.
• Selects individuals for responsibilities that align with their long-term development path.
• Assigns responsibilities that challenge employees to elevate their performance.
• Gradually increases the complexity of assignments as employees demonstrate readiness.
• Identifies high performers and entrusts them with more visible or strategic work.
• Encourages employees to take on responsibilities that strengthen weak performance areas.
• Encourages me to take on greater responsibility.
• Promotes a culture where employees seek out additional responsibilities proactively.
• Recognizes when employees are ready for expanded duties and acts on it promptly.
• Adjusts responsibility levels based on demonstrated reliability and performance trends.

• Owns both the outcome and the process that led to the mistake.
• Rewards achievers and confronts sub par performance.
• Holds employees accountable for outcomes, not just effort.
• Holds individuals accountable for the responsibilities they've been entrusted with.
• Takes personal responsibility for the quality and timeliness of their work.
• Expects members of the department to each contribute to the attainment of goals.
• Takes full responsibility for errors without deflecting or minimizing the impact.
• Acknowledges mistakes promptly and transparently, even when the consequences are significant.

• Shown significant improvement in job performance.
• Reviews decisions and actions critically to identify improvement opportunities.
• Reflects on difficult experiences to extract insights and improve future performance.
• Approaches problems with curiosity rather than frustration.
• Models humility and continuous improvement for peers and team members.
• Uses mistakes as catalysts for skill development and performance improvement.
• Actively seeks lessons in both successes and failures.
• Examines what went wrong to understand root causes rather than symptoms.
• Adjusts workflows or decision-making approaches based on what was learned.
• Uses insights from past errors to anticipate and avoid similar challenges.
• Implements new safeguards, processes, or habits to reduce the likelihood of repeating mistakes.
• Normalizes constructive reflection by discussing what was learned, not just what went wrong.
• Integrates feedback and insights from errors into future work practices.
• Openly shares lessons learned to help others avoid similar mistakes.
• Applies lessons learned to prevent recurrence of the same issue.
• Analyzes missteps to determine what could be done differently next time.
• Makes after-action reviews a consistent practice.

• Rapidly assembles temporary structures (ad hoc teams, improvised workflows, or quick decision loops) to maintain momentum during periods of uncertainty or disruption.
• Balances competing priorities without letting important tasks slip.
• Responds to unexpected challenges with agility rather than hesitation.
• Ensures that tasks are completed effectively and efficiently.
• Reallocates resources and priorities to maintain progress during disruption.
• Breaks complex obstacles into solvable components and sequences them intelligently.
• Leverages overlooked, underutilized, or cross-functional resources to close performance gaps.
• Finds ways to succeed when resources or time are limited.
• Identifies unconventional but effective methods to keep work on track when standard processes break down.
• Turns challenging environments into opportunities for the team to mobilize and deliver.

• Reframes unexpected changes as opportunities to improve or innovate.
• Uses optimism to create a constructive, forward-looking team environment.
• Supports others in reframing setbacks and staying engaged.
• Helps teammates maintain morale by focusing on possibilities rather than limitations.
• Keeps a positive outlook even when conditions are uncertain or difficult.
• Models steadiness that helps stabilize the team during turbulence.
• Demonstrates calm, clear thinking when stakes are high or conditions deteriorate.
• Communicates confidence in the team's ability to overcome obstacles.
• Approaches challenges with a constructive, solutions-focused attitude.

• Maintains team morale and direction during periods of uncertainty or strain.
• Stays focused and effective under pressure or uncertainty.
• Stays calm and centered during stressful or high-pressure situations.
• Provides stability for the team by being someone others can count on.
• Leads with conviction even when conditions are unfavorable or outcomes are uncertain.
• Responds to mistakes with composure and a focus on solutions rather than blame.
• Models composure that helps steady the team during turbulence.
• Maintains professionalism and stability even when others feel overwhelmed.

• Demonstrates resilience by maintaining effort when others might lose momentum.
• Turns setbacks into actionable next steps that strengthen future performance.
• Recovers quickly from disruptions and reestablishes direction.
• Regains focus rapidly after disruptions and re-engages with the work.
• Prevents setbacks from derailing progress by quickly establishing a new path forward.
• Demonstrates resilience by quickly shifting from error recognition to corrective action.
• Uses setbacks as fuel to refine strategies and strengthen performance.
• Bounces back from disappointments without losing motivation or direction.

• Listens and responds to issues and problems.
• Provides timely updates on progress to ensure alignment and avoid surprises.
• Communicates goals and objectives to employees.
• Clarifies expectations to ensure commitments are realistic and achievable.
• Proactively communicates when challenges arise and adjusts to stay on track.
• Communicates goals in a way that reinforces ownership and responsibility.
• Communicates with the team to help realign strategic direction and stay productive?
• Consistently provides timely feedback for improving performance.
• Keeps the team aligned and informed when challenges require an adjustment the plan.
• Communicates early and clearly when a risk or issue could affect progress.
• Meets regularly to discuss job performance.

• Sets a high standard for job performance.
• Involves employees in setting clear, achievable performance goals.
• Establishes goals that encourage continuous improvement and skill development.
• Sets and achieves ambitious goals; makes change happen.
• Creates goals with clear metrics, timelines, and deliverables.
• Sets long-term and short-term goals.
• Sets high goals and strives to meet them.
• Sets goals that stretch performance while maintaining quality standards.
• Ability to establish realistic goals.
• Sets goals that reflect available resources, timelines, and operational realities.
• Promotes a culture where goal setting is part of routine performance practice.

• Helps employees refine vague goals into specific, actionable commitments.
• Reviews goals to identify barriers and adjust plans proactively.
• Guides employees in setting their own performance goals that support team outcomes.
• Uses goal setting to focus attention on critical performance areas.
• Revisits goals throughout the performance cycle to ensure progress stays on track.
• Adjusts goals to maintain alignment when strategic priorities shift.
• Regularly revisits goals to ensure they remain relevant and achievable.
• Breaks broad objectives into concrete milestones to guide day-to-day work.
• Translates organizational priorities into specific, measurable goals for the team.
• Links goals to performance reviews, coaching conversations, and development plans.
• Ensures individual goals align with departmental and organizational performance priorities.

• Ensures commitment and discipline remain steady when demands or priorities shift.
• Keeps commitments even when conditions become difficult.
• Consistently meets deadlines and fulfills obligations as promised.
• Maintains commitment to established goals even when competing demands arise.
• Shows up with the same level of commitment and discipline regardless of personal circumstances.
• Meets expectations with the same level of commitment, even when circumstances are challenging.
• Is personally dedicated to achieving the department goals.
• Demonstrates steady effort and engagement across long, demanding projects.
• Maintains a consistent level of commitment and discipline across changing work conditions.
• Demonstrates personal commitment and engagement to the success of the team.

• Responds to new information with flexibility rather than resistance.
• Adjusts quickly when plans shift, maintaining productivity and composure.
• Is open to new ideas and willing to learn.
• Adjusts plans fluidly when conditions shift, without losing sight of core objectives.
• Is flexible, imaginative, and willing to take risks.
• Signals early when support or adjustments are needed to meet deadlines.

• Completes routine tasks ahead of schedule to create buffer time.
• Breaks large assignments into sequenced, manageable steps with realistic timelines.
• Regularly reviews workload and adjusts plans early.
• Protects focused work time by minimizing avoidable interruptions.
• Structures the workday to maintain steady progress on key responsibilities.
• Uses schedules, tools, or systems to stay organized and on track.
• Allocates time appropriately for complex tasks to avoid last-minute rushes.

• Monitors progress early to catch issues before they become setbacks.
• Builds structured review points into projects to assess progress, identify risks early, and adjust plans proactively.
• Applies systematic planning to ensure people, time, and tools are aligned with priorities and used efficiently.
• Defines who does what, when, and how, ensuring smooth transitions and eliminating bottlenecks.
• Follows structured methods and workflows used to achieve goals.
• Establishes repeatable processes that reduce variability and help the team deliver consistent results.
• Builds the structure, focus, and momentum that allow others to excel under pressure.
• Structures work to maintain high performance, even during demanding periods.
• Uses progress indicators to monitor advancement toward goals.
• Uses relevant facts to measure and track progress toward achievement of individual and team goals.

• Makes tough decisions in difficult environments.
• Takes responsibility for making tough decisions.
• Monitors outcomes, recognizes when a decision is not producing the desired results, and pivots quickly to address the situation.
• Thinks ahead to predict downstream effects of decisions and proactively mitigates potential issues.
• Makes sound decisions quickly, even when information is incomplete or time is limited.
• Analyzes the situation and takes prompt action.
• Questions initial impressions, biases, or conventional thinking to ensure decisions are grounded in reality rather than habit.
• Gathers relevant information, identifies patterns, and applies analytical reasoning to reach well-supported conclusions.
• Takes decisive action when others hesitate due to pressure or risk.
• Considers several potential solutions, weighing risks, impacts, and trade-offs before choosing a course of action.