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Competency: Managing Performance

• Routinely holds audits of performance on a weekly or monthly basis.
• Continuously measures performance and provides feedback to employees regularly.
• Addresses poor performance sooner rather than later.
• Establishes indicators to measure levels of performance.
• Establishes measures of performance.
• Monitors performance on a regular basis.

• Assesses employee performance against defined standards.
• Establishes standards for expected performance.
• Plans and sets work expectations.
• Makes sure commitments are understood and met.
• Sets and maintains high standards for self and others.
• Obtains commitment from employees regarding completion of tasks.
• Makes sure employees understand what is expected of them.
• Assigns tasks and responsibilities and holds employees accountable for actions.

• Measures performance of goals and objectives.
• Adjusts performance goals as needed to meet the demands of the department/organization.
• Makes sure the team's goals are met.
• Ensures that team goals are met 85 percent of the time.
• Aligns individual and team goals with the organization's goals and objectives.
• Sets long and short term goals.
• Sets specific and measurable goals for others and follows through to completion.
• Provides employees with necessary resources to accomplish their goals.
• Measures job performance of subordinates against defined goals and objectives.
• Sets challenging goals and objectives.

• Prioritizes the work of others.
• Examines the most effective ways for accomplishing goals.
• Finds the most efficient way of doing things.

• Acknowledges employee contributions that support the bottom line.
• Ensures team members receive rewards for positive performance accomplishments.
• Recognizes and values good performance.
• Rewards employees for exceeding goals.

• Presents performance feedback in a clear and concise manner.
• Ensures employees understand the goals of the organization/department.
• Ensures employees understand their performance expectations.
• Creates clear standards that are understandable and fair.
• Ensures team members understand the department goals.
• Ensures employees understand how work is to be completed.
• Informs team members how their performance compares to stated goals.

• Provides employees with training as needed to increase their performance.

• Uses timely and appropriate corrective/disciplinary actions.
• Addresses grievances sooner rather than later.
• Reviews job performance shortly after completion of tasks.
• Performs thorough and timely employee performance reviews.
• Performs thorough and timely employee performance appraisals.

• Provides support and resources employees need to do their best to accomplish goals.

• Is consistent in disciplinary/corrective actions.
• Is consistent in corrective actions.

• Persists in tasks until completion.