Supervisory Skills |
- Maintains good working relationships with employees.
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- Delegates effectively.
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- Is aware of the unique strengths of each employee.
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- Resolves personnel problems quickly and effectively.
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- Appropriately recognizes and rewards employees.
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Please feel free to provide any comments to help explain your answers?
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Delegation |
- Tells subordinates what to do, not how to do it.
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- Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
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- Sets clear and reasonable expectations for others and follows through on their progress.
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- Defines the roles, responsibilities, required actions, and deadlines for team members.
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- Delegates authority and responsibility to subordinates and holds them accountable for their actions.
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Please feel free to provide any comments to help explain your answers?
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Continual Improvement |
- Promotes training and development opportunities to enhance job performance.
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- Looks for ways to expand current job responsibilities.
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- Looks for ways to expand and learn new job skills.
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- Open to the suggestions from others.
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- Looks for ways to improve work processes and procedures.
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Please feel free to provide any comments to help explain your answers?
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Punctuality |
- Maintains an efficient schedule of activities.
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- Responds to requests for information in a timely manner.
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- Arrives to meetings on time.
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- Conducts appointments at scheduled start time.
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- Invoices clients on a timely basis.
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Please feel free to provide any comments to help explain your answers?
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Attitude |
- Treats all people fairly and with respect.
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- Contributes to a positive and fun work environment.
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- Shows by their actions that they trust in the positive intentions of others.
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- Works to eliminate unnecessary work or barriers that get in others' way.
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- Visibly supports and encourages diversity in style and background.
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Please feel free to provide any comments to help explain your answers?
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Decision Making |
- Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
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- Exercises good judgment by making sound and informed decisions.
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- Assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
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- Is able to make decisions quickly.
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- Seeks input from key people who should be involved in, or will be affected by, decisions
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Please feel free to provide any comments to help explain your answers?
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Commitment To Result |
- Takes immediate action toward goals.
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- Committed to the team.
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- Maintains persistence and dedication to achieving results.
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- Willing to do whatever it takes-not afraid to have to put in extra effort.
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- Creates a sense of urgency among the store team members to complete activities, which drive sales.
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Please feel free to provide any comments to help explain your answers?
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Client Focus |
- Is pro-active in dealing with clients and addressing their needs.
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- Maintains strong relationships with clients.
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- Obtains feedback to ensure client needs are being met.
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- Looks for opportunities that have a positive impact on Clients.
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- Ensures client commitments and requirements are met or exceeded
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Please feel free to provide any comments to help explain your answers?
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Customer Focus |
- Considers customers point of view when making decisions.
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- Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
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- Does not hesitate to address customer concerns or complaints.
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- ...friendliness and courtesy
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- Ensures all customer commitments and requirements are met or exceeded.
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Please feel free to provide any comments to help explain your answers?
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Recognition |
- Finds opportunities to recognize others.
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- Reinforces and rewards employees for accomplishing necessary goals.
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- Readily shares credit and gives others opportunity for visibility.
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- Is sincerely interested in the suggestions of co-workers
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- Says "thank you" to show appreciation for work of others.
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Please feel free to provide any comments to help explain your answers?
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Business Acumen |
- Considers impact of actions on other areas of the organization.
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- Effectively develops and uses resources (people, time, money, supplies, equipment, and space) to improve organizational performance
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- Exhibits behavior that is consistent with the vision, mission, and core values of the organization
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- Understands complex issues and problems.
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- Able to align resources to meet the business needs of the company.
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Please feel free to provide any comments to help explain your answers?
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