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Competency ModelSupervisory Skills Comments
Definition: Supervisors can create and sustain an engaging work environment; inspire and foster creativity, trust, and a positive workplace climate; make decisions and allocate resources; enforce discipline and conduct performance reviews. This is done by delegating tasks, resolving personnel issues, coordinating schedules and timelines, establishing good rapport with employees.
Survey Questionnaires with Supervisory Skills:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
The statements below can be used in your self-assessment (self-feedback) or performance appraisal as examples to demonstrate your "supervisory skills". Having supervisory skills means delegating work, coaching, training, and empowering employees. Communicating, making decisions, holding employees accountable.
Delegation and Empowerment
- I delegated effectively.
- I motivated others through persuasion rather than coercion.
- I oversaw the work of a group of employees.
- I followed the company standard procedures for allocating assignments.
- I delegated assignments to employees according to seniority.
- I empowered employees to make their own decisions in the field.
- I allowed employees to make their own decisions.
- I assigned tasks appropriately.
- I empowered employees to perform the assigned tasks.
- I gave employees the ability to complete their tasks as they saw fit.
- I am effective in delegating assignments.
- I delegated tasks to employees according to their skills (skill level).
- Assigned the right work to the right employees.
Coaching and Development
- I encouraged employees to achieve their full potential.
- I coached and mentored others to achieve higher performance levels.
- I determined the training and development needs of employees and staff.
- I introduced targeted training and development initiatives to address and elevate subpar performance.
- I offered instructions and guidance to subordinates.
- I coached subordinates in how to make good decisions.
- I provided direction and coaching to employees.
- I provided guidance and support to help employees achieve their goals.
- I provided training on equipment as needed.
- I identified and maximize opportunities for continuing education for employees.
- I sought to enhance the performance of employees under my supervision.
- I instructed employees on the safest way to perform tasks.
- I instructed employees on the proper way to perform tasks.
- I sought to provide effective training and development opportunities for employees.
Communication
- I listened to the concerns of employees.
- I fostered an environment that supports open communication.
- I communicated equally well with all employees.
- I communicated effectively with employees.
- I communicated on a daily basis with the team at the start of each shift.
- I facilitated open communication between employees.
- I set clear expectations for acceptable performance.
- I conveyed instructions, directives and guidelines to the employees.
- I asked employees for their ideas and opinions.
- I asked employees for their input in decisions that directly affected the team.
- I listened to others.
- I communicated the goals and expectations for the team.
- I communicated effectively to avoid issues, conflicts and errors on the job.
- I was clear when assigning tasks to be completed.
- I know the best ways to communicate effectively with different types of employees.
- I informed employees of what tasks needed to be completed on each shift.
Decision Making
- I made decisions based on all relevant information.
- I decided the best approach for addressing issues that arose on the job.
- I was effective in determining which issues needed immediate attention.
- You decided which team members were assigned to each job.
- I decided what supplies needed to be purchased.
- I determined appropriate staffing levels for the job.
- I set the objectives to be completed for the shift.
- I decided the order that tasks needed to be completed.
- I determined which team members were to be promoted.
- I determined when the job has been satisfactorily completed.
- I decided how the supplies were to be allocated on the job site.
- I decided the best approach to perform jobs that had some level of risk.
Interpersonal
- I treated all staff equitably.
- I maintained good working relationships with employees.
- I am aware of the unique strengths of each employee.
- I have a high degree of multi-cultural competence to supervise individuals of various cultural backgrounds.
- I valued the opinions of subordinates.
- I demonstrated empathy, respect, and openness to employees.
- I am respectful toward employees.
- I maintained the confidence and trust of employees.
- I maintained professional interactions with peers, customers, and employees.
- I facilitated conversations where each person can be heard.
- People seek me for advice in a variety of situations.
- I encouraged good working relationships between employees.
- I worked well with the team members.
- I effectively resolved internal employee and/or organizational conflicts through knowledge of management techniques.
Accountability
- I ensured employees know what they needed to complete during the shift.
- I oversaw employees to make sure their work was performed up to standard.
- I made sure employees completed the work on time.
- I made sure employees were working toward goals set by the company.
- I was clear about the expectations that employees were held accountable for.
- I made sure employees were accomplishing important objectives.
- I encouraged employees to take responsibility for their mistakes.
- I provided clear expectations of outcomes during performance reviews.
- I fostered a culture of personal responsibility and accountability.
- I held employees accountable for work assignments.
- I held others accountable for my work and job performance.
- I held others accountable for completing tasks on time.
Disciplinary
- I implemented disciplinary policy in accordance with the union contract
- I considered diverse perspectives during the disciplinary process.
- I considered a spectrum of disciplinary measures, ranging from formal warnings to unpaid leave.
- I was diligent about properly documenting disciplinary actions.
- I used persuasion rather than threats of disciplinary action.
- I used disciplinary measures with the intent to guide and improve behavior, rather than to seek retribution.
- I enforced workplace rules fairly.
- I maintained disciplinary policies and fair enforcement of work rules
- I emphasized constructive discipline strategies, prioritizing the development and feedback of employees over punitive measures.
- I intervened immediately when disciplinary action was warranted.
- I was fair and equitable in enforcing work rules.
- Consistent in disciplinary/corrective actions.
Performance Management
- I measured job performance fairly using established criteria.
- I provided timely and thorough performance evaluations of employees.
- I scheduled follow up meetings if employee's performance is below average.
- I used metrics and benchmarks established by the department.
- I was diligent about completing performance assessments on time.
- I completed assessments in a timely manner.
- I conducted regular performance management sessions.
- I reviewed performance against established measures.
- I understood the importance of good performance management.
- I maximized the performance of employees.
- I performed thorough and timely employee performance appraisals.
Feedback
- I provided constructive, ongoing feedback.
- I met with employees at the end of the job to debrief them.
- I gave feedback that included both a recognition of the employee's strengths and areas where the employee could do better.
- I conducted regular progress meetings to ensure adherence to the schedule.
- I offered constructive feedback to facilitate performance improvement.
- I provided useful and constructive feedback to employees.
- I provided feedback that referenced specific instances or examples of behaviors.
- I provided detailed feedback to employees.
- I provided feedback that was aligned with performance expectations.
- I gave employees feedback on a regular basis.
- I responded positively to innovative ideas and suggestions from subordinates.
Rewards and Recognition
- I appropriately recognized and rewarded employees.
- I recognized when employees have completed major milestones.
- I recognized those who have exceeded expectations.
- I was effective in using rewards to help motivate employees.
- I offered non-monetary rewards as incentives for employees.
- I recognized and reward excellent employees.
Conflict Resolution
- I resolved personnel problems quickly and effectively.
- I spent time to actively listen to the grievance.
- I effectively resolved conflicts to mutual satisfaction of the parties.
- I successfully mediated conflicts between employees.
- I resolved disputes in a way that quickly reaches mutual agreement.
- I was successful in resolving personnel conflicts.
- I spoke to all employees involved to get a complete picture of the situation.
Self-Control
- I was able to remain calm in tense situations.
- I am a calming force during stressful periods.
- I always remained calm and professional even in stressful situations.
- I managed emotions during difficult times.
- I maintained a calm demeanor when addressing stressful issues in the workplace.
- I maintained an even temper in stressful situations.
- I adopted a measured approach to resolving workplace issues, ensuring that actions are not taken hastily.
Teamwork
- I promoted teamwork and cooperation within the department.
- I used the team to its fullest capacity.
- I enhanced teamwork through good supervision.
- I facilitated team members working well together.
- I motivated and inspires high performance by team members.
- I supported team members who are working on difficult projects.
- I provided good supervision for the team.
- I encouraged teamwork.
Leads by Example
- Others emulated my enthusiasm for work.
- I have shown consistency between what I say and do.
- I exemplified professionalism in the workplace.
- I led others through my commitment to the department.
- I set a good example for others to follow.
- I have a strong work ethic that inspires others.
Exemplary
- I contributed to a productive work environment for the team.
- I demonstrated exemplary work performance that others should follow.
- I fostered a positive work environment in the department.