Managing Performance |
- Measures performance against goals and objectives.
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- Makes sure commitments are understood and met.
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- Is consistent in disciplinary/corrective actions.
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- Obtains commitment from employees regarding completion of tasks.
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- Examines the most effective ways for accomplishing goals.
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Please feel free to provide any comments to help explain your answers?
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Delegation |
- Tells subordinates what to do, not how to do it.
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- Delegates authority and responsibility to subordinates and holds them accountable for their actions.
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- Encourages and empowers subordinates to use initiative in achieving goals and objectives.
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- Defines the roles, responsibilities, required actions, and deadlines for team members.
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- Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
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Please feel free to provide any comments to help explain your answers?
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Communication Skills |
- Coaches others and provides feedback on the use of different oral communication styles for different audiences
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- Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
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- Listens to others' points of view with an open mind
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- Communicates effectively with colleagues and customers
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- Communications with department leadership
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Please feel free to provide any comments to help explain your answers?
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Action |
- Gets the job done.
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- Makes effective decisions, even when under pressure.
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- Motivates & supports others to gain skills
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- Is not afraid to take corrective action when necessary.
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- Works quickly when faced with difficult problems.
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Please feel free to provide any comments to help explain your answers?
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Leadership |
- Able to influence others.
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- Acts decisively in implementing decisions.
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- Clearly explains performance expectations and goals to be reached at the beginning of a project, then let's others decide how to achieve the goal.
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- Effectively leads others.
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- Highly effective supervisor.
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Please feel free to provide any comments to help explain your answers?
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Establishing Focus/Direction |
- Aligns the department's goals with the goals of the organization.
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- Sets appropriate goals for employees.
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- Makes sure that employees understand how their work relates to organizational goals.
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- Maintains focus when handling several problems or tasks simultaneously.
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- Helps guide employees with prioritizing tasks.
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Please feel free to provide any comments to help explain your answers?
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Problem Solving |
- Identifies and assesses all potential responses to a problem.
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- Ability to solve problems at root cause rather than at symptom level.
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- Is a good problem solver and decision maker
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- Able to balance the needs of different people in a solution to a problem.
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- Works cooperatively with others to solve problems.
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Please feel free to provide any comments to help explain your answers?
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Technology Use/Management |
- Supports employee training and development initiatives regarding implementation of technology.
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- Applies complex rules and regulations to maintain optimal system performance.
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- Adopts the implementation of new technology into the workplace.
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- Maximizes the use of new technology to deliver products and services.
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- Proficient in the use of technical systems and processes.
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Please feel free to provide any comments to help explain your answers?
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Client Focus |
- Obtains feedback to ensure client needs are being met.
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- Maintains strong relationships with clients.
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- Forms strong client relationships
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- Satisfies client needs.
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- Is pro-active in dealing with clients and addressing their needs.
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Please feel free to provide any comments to help explain your answers?
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Customer Focus |
- Develops strong customer relationships.
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- Does not hesitate to address customer concerns or complaints.
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- Consistently models positive customer service attitudes.
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- Maintains positive customer relationships.
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- Develops good rapport and trust with the customer.
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Please feel free to provide any comments to help explain your answers?
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Teamwork |
- Actively and openly participates in group meetings.
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- Creates a culture that fosters and values collaboration.
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- Recognizes and respects the contributions and needs of each individual.
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- Coaches team members
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- Encourages collaboration with other departments.
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Please feel free to provide any comments to help explain your answers?
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Company |
- Understands how decisions impact other business units beyond their immediate department of work group.
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- Attends [Company] gatherings and social events.
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- Impresses upon others the important aspects of [Company].
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- Expresses loyalty and dedication to [Company] in interactions with others.
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- Understands the "basics" as to how [Company] functions/operates.
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Please feel free to provide any comments to help explain your answers?
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