Integrity |
- Demonstrates sincerity in actions with others.
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- Fosters a high standard of ethics and integrity.
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- Does what was promised.
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- Fosters an environment built upon trust.
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- Maintains strong relationships with others.
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Communication Skills |
- Able to demonstrate persuasiveness in pursuit of objectives.
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- Asks follow-up questions as needed.
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- Delivers well-prepared, informed, poised and succinct presentations.
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- Deals with difficult situations calmly and confidently.
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- Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
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Flexibility |
- Implements changes as a result of having listened to employees
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- Adapts to new organizational structures, policies, or procedures.
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- Open to the perspectives/viewpoints of others.
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- Encourages others to adopt new procedures.
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- Can handle changes without complaining.
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Bias for Action |
- Projects a "can-do" attitude when interfacing with peers, subordinates and customers(especially during difficult and challenging times).
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- Coach others to foster an environment which can adapt quickly and willingly to rapid change.
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- Motivates others to achieve or exceed goals
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- Conveys a sense of urgency about addressing problems and opportunities
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- Completes a large volume of work.
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Emotional Intelligence |
- Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
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- Able to understand others' points of view.
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- Is attentive to emotional cues and interprets others' feelings correctly.
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- Helps employees to resolve conflicts, communicate clearly, and work together to solve problems.
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- Is able to control their own emotions.
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Managing Performance |
- Acknowledges employee contributions that support the bottom line.
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- Creates clear standards that are understandable and fair.
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- Uses pre-established key benchmarks to measure performance.
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- Ensures team members receive rewards for positive performance accomplishments.
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- Administers the performance rewards program in a fair and equitable manner.
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Analytical |
- Implements data validation techniques and methods.
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- Prioritizes various actions to be taken when solving a problem.
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- Identifies opportunities for progress and innovation.
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- Identifies problems and issues needing resolution.
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- Balances risks and costs with the rewards and probabilities of success when decisions.
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Goals |
- Conducts timely follow-up; keeps others informed on a need to know basis.
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- Makes sure that I have a clear idea of our group's goals.
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- Goal Setting
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- Sets high expectations and goals; encourages others to support the organization.
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- Achieves goals.
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Technology Use/Management |
- Adopts the implementation of new technology into the workplace.
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- Proficient in the use of technical systems and processes.
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- Supports employee training and development initiatives regarding implementation of technology.
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- Understands and is committed to implementing new technologies.
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- Uses technology in decision making and problem solving.
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Objectives |
- Organizes and schedules events, activities, and resources.
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- Effectively organizes resources and plans
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- Sets long-term and short-term goals.
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- Consistently provides me with timely feedback for improving my performance.
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- Assures [Company] principles are understood, employed & pursued.
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Negotiation |
- Identifies verbal and nonverbal cues to help interpret actions and messages.
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- Is flexible in responses.
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- Maintains good interpersonal relationships with representatives from the other party.
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- Establishes clear communications to avoid misunderstandings.
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- Able to influence others to accept certain positions.
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Strategic Focus |
- Identifies areas where return on investment can be improved.
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- Develops an organizational strategy for each functional area within the mission statement.
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- Makes plans to handle unforeseen events that could impact the achievement of strategic goals.
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- Monitors performance of each market within the Area, utilizing reports to ensure sales growth, cost management, and profitability targets are met.
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- Modifies strategic decisions depending on changes in the business environment.
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Organizational Fluency |
- Understands departmental policies and procedures.
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- Able to use corporate politics to advance department objectives.
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- Is aware of other organizational cultures to compare/contrast with the current organizational culture.
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- Understands the current organizational culture.
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- Able to deal with sensitive issues with tact and professionalism.
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