Integrity |
- Follows tasks to completion.
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- Does what was promised.
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- Establishes relationships of trust, honesty, fairness, and integrity.
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- Protects the integrity and confidentiality of information
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- Develops trust and confidence from others.
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Communication Skills |
- Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
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- Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
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- Informs supervisor about progress made on goals and objectives.
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- Confidently interacts with all tiers of the organization.
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- Provides the reasoning behind choices and actions.
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Flexibility |
- Responds positively to unanticipated changes in the work schedule.
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- Fosters a culture of flexibility and agility.
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- Able to adapt and tailor approaches based on the unique requirements of each scenario.
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- Adapts to different learning styles of employees as required to make sure employees receive the highest level of training.
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- Is open to and values diverse perspectives.
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Bias for Action |
- Completes a large volume of work.
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- Conveys a sense of urgency about addressing problems and opportunities
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- Seeks and utilizes opportunities for continuous learning and self-development.
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- Projects a "can-do" attitude when interfacing with peers, subordinates and customers(especially during difficult and challenging times).
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- Motivates others to achieve or exceed goals
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Emotional Intelligence |
- Is able to express themselves clearly.
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- Accurately perceives the emotional reactions of others.
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- Is able to manage their own emotions.
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- Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
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- Able to understand others' points of view.
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Managing Performance |
- Conducts objectives and key results (OKR) assessments on a quarterly basis.
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- Revises the OKRs required for the position on a quarterly basis.
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- Rewards employees for exceeding goals.
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- Presents performance feedback in a clear and concise manner to address performance issues.
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- Ensures that OKRs are aligned with company objectives.
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Analytical |
- Implements data validation techniques and methods.
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- Selects the appropriate techniques for analysis.
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- Asks the "right" questions to size up or evaluate situations.
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- Identifies problems and issues needing resolution.
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- Analyzes issues and reduces them to their component parts.
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Goals |
- Understands & contributes to development of strategic goals.
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- Conducts timely follow-up; keeps others informed on a need to know basis.
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- Goal Setting
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- Achieves goals.
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- Achieves established goals.
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Technology Use/Management |
- Understands and is committed to implementing new technologies.
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- Uses technology in decision making and problem solving.
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- Adopts the implementation of new technology into the workplace.
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- Proficient in the use of technical systems and processes.
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- Supports technical training and development of employees.
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Objectives |
- Establishes goals and objectives.
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- Works toward achieving established goals and objectives.
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- Organizes and schedules events, activities, and resources.
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- Assures [Company] principles are understood, employed & pursued.
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- Sets long-term and short-term goals.
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Negotiation |
- Is able to decline bad ideas to avoid making poor decisions.
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- Effectively sets the tone and agenda, creates rapport, and builds momentum at the start of negotiations.
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- Is resolute in positions to better withstand pressure and resist making hasty concessions.
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- Knows where to stand firm and where to compromise.
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- Demonstrates confidence in own position and can influence the other party's perception of proposals being offered.
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Strategic Focus |
- Identifies business strategies to strengthen competitive capabilities.
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- Develops a strategic focus on internal factors to improve efficiency or conserve limited resources.
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- Develops a strategic vision for the future.
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- Maintains a strategic focus on external factors impacting the success of the company.
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- Inspires employees to adopt the strategic plan.
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Organizational Fluency |
- Gets things done through the department.
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- Effective in communicating with others within the organization.
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- Able to explain departmental policies and procedures to others.
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- Able to deal with sensitive issues with tact and professionalism.
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- Understands departmental policies and procedures.
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