Survey Questions: Information Technology/IT

Questionnaires measuring the IT Department:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)

Understanding

If I have an IT problem, I know who to contact.
IT Staff are good at troubleshooting issues to get to the root cause of the problem.

Responsiveness

Information Technology responds to my questions and inquiries in a timely manner.
IT Department responds quickly when equipment or software breaks down.
The IT Department is quick to respond to my issues.

Communication

There is adequate communication between Information Technology and our department.
Information Technology staff at this Company are easy to approach with a work related problem.
The IT Department keeps us informed of major changes to the software applications being used.
The training seminars offered by the IT Department are relevant and informative.

Knowledgeable

IT staff are knowledgeable about the software and equipment we use.
The IT Department knows how to repair the equipment in our department.
IT Department staff usually have the answers when I need help.

Documentation

The IT Department maintains good documentation on any changes or issues.

Supportive

The IT Department is effective in maintaining the equipment in my department.
I receive adequate support from the IT Department.