Emotional Intelligence |
- Is able to manage their own emotions.
| |
|
|
|
|
- Accurately perceives the emotional reactions of others.
| |
|
|
|
|
- Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
| |
|
|
|
|
- Is able to express themselves clearly.
| |
|
|
|
|
- Helps employees to resolve conflicts, communicate clearly, and work together to solve problems.
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Delegation |
- Sets clear and reasonable expectations for others and follows through on their progress.
| |
|
|
|
|
- Tells subordinates what to do, not how to do it.
| |
|
|
|
|
- Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
| |
|
|
|
|
- Allows subordinates to use their own methods and procedures.
| |
|
|
|
|
- Delegates authority and responsibility to subordinates and holds them accountable for their actions.
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Decision Making |
- Does not lose sight of the big picture when making decisions
| |
|
|
|
|
- Seeks input from key people who should be involved in, or will be affected by, decisions
| |
|
|
|
|
- Assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
| |
|
|
|
|
- Is able to make decisions quickly.
| |
|
|
|
|
- Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Commitment To Result |
- Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
| |
|
|
|
|
- Coordinates all department activities into a cohesive team effort.
| |
|
|
|
|
- Maintains persistence and dedication to achieving results.
| |
|
|
|
|
- Encourages commitment in others to obtain results.
| |
|
|
|
|
- Committed to the team.
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Technical |
- Demonstrates mastery of the technical competencies required in his/her work.
| |
|
|
|
|
- Willingly shares his/her technical expertise; sought out as resource by others
| |
|
|
|
|
- Willingly shares information and expertise; sought out as resource by others
| |
|
|
|
|
- Knows how to produce high quality products/work.
| |
|
|
|
|
- Uses expertise to identify issues and think through creative solutions to get a problem solved or objective accomplished.
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Continual Improvement |
- Looks for ways to expand and learn new job skills.
| |
|
|
|
|
- Looks for ways to expand current job responsibilities.
| |
|
|
|
|
- Promotes training and development opportunities to enhance job performance.
| |
|
|
|
|
- Looks for ways to improve work processes and procedures.
| |
|
|
|
|
- Open to the suggestions from others.
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Interpersonal Skills |
- Anticipates the concerns of other employees.
| |
|
|
|
|
- Adapts management style to meet the needs of the individual or situation.
| |
|
|
|
|
- Applies appropriate communication techniques to the situation.
| |
|
|
|
|
- Successfully resolves conflicts and grievances to a win-win solution.
| |
|
|
|
|
- Comes across as credible, knowledgeable and sincere
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Client Focus |
- Is pro-active in dealing with clients and addressing their needs.
| |
|
|
|
|
- Maintains strong relationships with clients.
| |
|
|
|
|
- Satisfies client needs.
| |
|
|
|
|
- Obtains feedback to ensure client needs are being met.
| |
|
|
|
|
- Looks for opportunities that have a positive impact on Clients.
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Negotiation |
- Influences others through rational argument and persuasion.
| |
|
|
|
|
- Leverages relationships with others to achieve goals.
| |
|
|
|
|
- Is able to decline bad ideas to avoid making poor decisions.
| |
|
|
|
|
- Able to say "no" when it is essential to maintaining quality and high standards.
| |
|
|
|
|
- Able to say "no" when necessary to effectively execute business strategy and meet long-term objectives.
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Recognition |
- Compliments other people when they do good work
| |
|
|
|
|
- Says "thank you" to show appreciation for work of others.
| |
|
|
|
|
- Recognizes individuals for a specific outstanding achievement.
| |
|
|
|
|
- Reinforces and rewards employees for accomplishing necessary goals.
| |
|
|
|
|
- Recognizes the abilities and skills of self and others
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|
Vision |
- Creates a common vision for others.
| |
|
|
|
|
- Communicates the vision and strategy of [Company]
| |
|
|
|
|
- Creates a positive vision of the future for the Company.
| |
|
|
|
|
- Works to support the strategy of [Company]
| |
|
|
|
|
- Leads employees in new directions.
| |
|
|
|
|
Please feel free to provide any comments to help explain your answers?
|
|